travel agent in business meaning

What is a Travel Agent?

Learn about the role of Travel Agent, what they do on a daily basis, and what it's like to be one.

• What is a Travel Agent
• How to Become
• Certifications
• Tools & Software
• LinkedIn Guide
• Interview Questions
• Work-Life Balance
• Professional Goals
• Resume Examples
• Cover Letter Examples

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Definition of a Travel Agent

What does a travel agent do, key responsibilities of a travel agent.

• Consulting with clients to understand their travel preferences, needs, and budget constraints.
• Designing and organizing travel itineraries tailored to clients' specifications, including booking flights, hotels, tours, and other travel services.
• Providing clients with destination information, including travel advisories, visa requirements, and vaccination protocols.
• Utilizing specialized travel software to research and secure the best travel deals for clients.
• Offering recommendations on travel insurance options and assisting with the purchase process.
• Handling travel-related issues or emergencies, offering support and solutions to clients as needed.
• Staying current with industry trends, destination knowledge, and travel regulations to provide accurate advice and service.
• Building and maintaining relationships with travel suppliers, such as tour operators, airlines, and hotel chains, to ensure favorable terms and client satisfaction.
• Managing bookings and travel documentation, ensuring accuracy and timely delivery to clients.
• Monitoring changes in travel schedules or services and communicating these to clients promptly.
• Assisting clients with special requests, such as dietary needs, accessibility accommodations, or cultural experiences.
• Following up with clients post-travel to gather feedback and foster repeat business through excellent service and relationship management.

Day to Day Activities for Travel Agent at Different Levels

Daily responsibilities for entry level travel agents.

• Booking standard travel arrangements such as flights, hotels, and car rentals
• Assisting clients with travel documentation and providing basic travel advice
• Processing payments and handling booking confirmations
• Responding to client inquiries via phone or email under supervision
• Learning about destinations, travel products, and industry regulations
• Performing general office duties and maintaining client files

Daily Responsibilities for Mid Level Travel Agents

• Designing and selling tailored travel packages and itineraries
• Building and maintaining relationships with clients to understand their travel needs
• Providing expert travel advice and destination knowledge
• Handling travel emergencies or changes with minimal supervision
• Networking with vendors and suppliers to negotiate better rates for clients
• Developing niche expertise in areas such as luxury, adventure, or business travel

Daily Responsibilities for Senior Travel Agents

• Overseeing complex travel arrangements and VIP client accounts
• Setting sales targets and strategies for the travel agency or branch
• Leading and mentoring junior agents, and providing advanced training
• Establishing and maintaining relationships with key industry partners
• Contributing to marketing and promotional strategies to attract new business
• Analyzing market trends to adapt the agency's offerings and stay competitive

Types of Travel Agents

Leisure travel agent, corporate travel agent, luxury travel agent, adventure travel agent, destination specialist travel agent, group travel agent, cruise specialist travel agent, what's it like to be a travel agent , travel agent work environment, travel agent working conditions, how hard is it to be a travel agent, is a travel agent a good career path, faqs about travel agents, how do travel agents collaborate with other teams within a company, what are some common challenges faced by travel agents, what does the typical career progression look like for travel agents.

How To Become a Travel Agent in 2024

Related Career Paths

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Crafting unforgettable journeys, tailoring travel experiences to individual desires

What does a travel agent do?

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What is a Travel Agent?

A travel agent assists individuals or groups in planning, organizing, and booking various aspects of their travel arrangements. They act as intermediaries between travelers and travel suppliers, such as airlines, hotels, car rental companies, and tour operators. Travel agents have in-depth knowledge of different destinations, travel options, and industry trends, which they leverage to provide personalized recommendations and advice to their clients.

One of the primary roles of a travel agent is to help clients navigate the complex world of travel. They listen to their clients' preferences, budget constraints, and desired experiences, and then work towards creating a tailored itinerary that meets their needs. Travel agents handle tasks such as booking flights, accommodations, ground transportation, and excursions, ensuring that all the necessary arrangements are made smoothly. They can also provide valuable insights on visa requirements, travel insurance, and local customs, helping travelers make informed decisions and avoid potential pitfalls.

What does a Travel Agent do?

Travel agents possess extensive knowledge and expertise in the travel industry, including destinations, transportation options, accommodations, and activities. This expertise allows them to provide valuable advice and guidance to travelers, helping them make informed decisions and create well-planned itineraries that meet their specific needs and preferences. They also have access to a wide range of resources and tools that enable them to efficiently search for the best deals, discounts, and promotions available. They can often secure exclusive rates and packages, saving their clients both time and money.

Duties and Responsibilities Here are some common tasks and responsibilities associated with being a travel agent:

• Client Consultation: Travel agents engage in thorough consultations with clients to understand their travel preferences, requirements, and budget. They ask relevant questions to gather necessary information and provide personalized recommendations based on the client's needs.
• Itinerary Planning: Based on client preferences, travel agents create detailed travel itineraries that include destinations, transportation options, accommodations, and activities. They consider factors like travel dates, budget constraints, and any specific requests from clients.
• Reservation and Booking: Travel agents handle the booking process for flights, hotels, rental cars, and other travel-related services. They ensure that all bookings are made accurately and efficiently, securing the best available rates and deals for their clients.
• Travel Documentation and Logistics: Travel agents assist clients in obtaining necessary travel documents such as passports, visas, and travel insurance. They provide guidance on the documentation process and ensure that clients have all the required paperwork in order. Agents also handle logistical aspects like seat assignments, baggage allowances, and transportation arrangements.
• Knowledge of Destinations: Travel agents possess extensive knowledge about various destinations, including popular attractions, local customs, weather conditions, and safety considerations. They provide valuable information and recommendations to clients, enabling them to make well-informed decisions about their travel plans.
• Customer Service: Travel agents offer exceptional customer service throughout the entire travel process. They address client inquiries, resolve any issues or concerns that may arise, and provide support during the trip. Agents act as a point of contact for emergencies and assist clients in making alternative arrangements if necessary.
• Stay Up-to-Date with Industry Trends: To provide the best service to clients, travel agents stay updated with the latest industry trends, travel regulations, and changes in travel technology. They attend industry conferences, participate in training programs, and conduct research to ensure their knowledge is current.
• Sales and Marketing: Some travel agents engage in sales and marketing activities to attract new clients and promote travel packages and services. They may participate in trade shows, develop promotional materials, and utilize online platforms to reach a wider audience.
• Financial Management: Travel agents handle financial transactions related to travel bookings, including processing payments, issuing refunds, and managing invoices. They maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Continuous Learning: Travel agents continuously enhance their skills and knowledge by staying updated on travel industry trends, new destinations, and emerging technologies. They actively seek opportunities for professional development to provide the best possible service to their clients.

Types of Travel Agents There are various types of travel agents, each specializing in different aspects of travel and catering to specific clientele. Here are some common types of travel agents and what they do:

• Leisure Travel Agents: Leisure travel agents focus on organizing vacations and leisure trips for individuals, families, or groups. They assist clients in planning and booking all aspects of their leisure travel, including flights, accommodations, tours, and activities. Leisure travel agents may specialize in specific types of travel, such as beach vacations, cruises, adventure travel, or luxury travel.
• Corporate Travel Agents: Corporate travel agents primarily cater to business travelers and companies. They handle the complex travel needs of corporate clients, including booking flights, arranging accommodations, managing itineraries, and coordinating travel logistics. Corporate travel agents are familiar with business travel policies, negotiated rates, and preferred vendors to ensure cost-effective and efficient travel arrangements for their clients.
• Group Travel Agents: Group travel agents specialize in organizing travel for large groups, such as family reunions, weddings, school trips, or corporate retreats. They handle group bookings for flights, accommodations, transportation, and activities, negotiating group rates and coordinating logistics to accommodate the specific needs and preferences of the group.
• Tour Operators: Tour operators design and operate pre-packaged tours and travel itineraries. They create comprehensive tour packages that include transportation, accommodations, guided tours, and activities. Tour operators often work with travel agents to sell their tour packages, providing them with a ready-made product to offer their clients.
• Destination Specialists: Destination specialists focus on specific regions, countries, or cities. They have in-depth knowledge of the destination's culture, attractions, local experiences, and logistical considerations. Destination specialists provide expert advice and create customized itineraries for travelers seeking in-depth exploration of a particular destination.
• Online Travel Agents (OTAs): Online travel agents operate through internet platforms and websites, offering a wide range of travel services. They allow customers to search, compare, and book flights, hotels, rental cars, and other travel services online. Online travel agents may also provide customer support and assistance through online chat or call centers.
• Niche Travel Agents: Niche travel agents specialize in specific types of travel, catering to niche markets or specialized interests. Examples include adventure travel agents, luxury travel agents, honeymoon specialists, culinary travel agents, or eco-tourism experts. These agents have extensive knowledge and expertise in their niche area, curating unique experiences and tailored itineraries for clients with specific interests.

Are you suited to be a travel agent?

Travel agents have distinct personalities . They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. Some of them are also conventional, meaning they’re conscientious and conservative.

Does this sound like you? Take our free career test to find out if travel agent is one of your top career matches.

What is the workplace of a Travel Agent like?

The workplace of a travel agent can vary depending on their specific employment arrangement. Some travel agents work in traditional brick-and-mortar travel agencies, which may be part of a larger travel company or operate independently. In these settings, travel agents typically have a physical office space with workstations, computers, and travel industry resources such as brochures, destination guides, and reservation systems. They may have a reception area to welcome clients and conduct in-person consultations.

With the increasing prevalence of remote work and online booking platforms, many travel agents now have the flexibility to work from home or in virtual offices. They utilize technology, such as laptops, smartphones, and high-speed internet, to communicate with clients, access travel resources, and make online bookings. Virtual travel agents often communicate with clients via phone, email, or video conferencing, offering the convenience of remote consultations.

Travel agents also frequently visit destinations, attend industry conferences, and participate in familiarization trips organized by travel suppliers. These opportunities allow them to gain firsthand experience, build relationships with suppliers, and stay updated on the latest travel trends. While travel agents spend a significant amount of time working at their desks, they also have the chance to explore and experience the destinations they recommend to their clients.

In terms of work hours, travel agents may have a standard office schedule, working weekdays during regular business hours. However, they may also need to be flexible, accommodating clients in different time zones or assisting with emergency situations outside of regular office hours. The workload of travel agents can vary throughout the year, with peak periods during holiday seasons or when there are significant events or festivals happening in popular destinations.

Frequently Asked Questions

Pros and cons of being a travel agent.

Being a travel agent can be an exciting and rewarding career for individuals who are passionate about travel and enjoy helping others create memorable experiences. However, like any profession, there are pros and cons to consider.

• Travel Opportunities: One of the major advantages of being a travel agent is the exposure to diverse travel opportunities. Travel agents often have the chance to visit destinations, experience different cultures, and explore new places as part of their job. This firsthand experience not only enhances their knowledge but also allows them to provide valuable insights and recommendations to clients.
• Personal Satisfaction: For individuals who are passionate about travel and helping others, being a travel agent can be personally fulfilling. The ability to create personalized itineraries and witness the joy and excitement of clients as they embark on their dream trips can be highly rewarding.
• Knowledge and Expertise: Travel agents develop a deep understanding of destinations, travel products, and industry trends. They stay up-to-date with the latest information, including visa requirements, safety advisories, and emerging travel destinations. This expertise allows them to provide valuable advice and recommendations to clients, ensuring they have well-planned and memorable travel experiences.
• Building Relationships: Travel agents have the opportunity to build strong relationships with clients, travel suppliers, and industry professionals. They can establish a network of contacts that can enhance their business and open doors for collaboration and future opportunities.
• Industry Changes and Competition: The travel industry is constantly evolving, with new technologies, online booking platforms, and dynamic pricing models. Travel agents must stay updated with these changes and adapt their business practices accordingly. The rise of online travel agencies and self-booking options has increased competition, requiring travel agents to differentiate themselves and provide added value to their clients.
• Workload and Time Management: The travel industry can be demanding, especially during peak travel seasons. Travel agents may need to work long hours, including evenings and weekends, to accommodate client needs and handle emergencies. Proper time management skills are essential to balance the workload and maintain a healthy work-life balance.
• Pressure for Exceptional Customer Service: Travel agents are expected to deliver outstanding customer service consistently. They must handle client inquiries, resolve issues, and manage expectations throughout the travel process. This level of customer service can be challenging, particularly when dealing with unforeseen circumstances or dissatisfied clients.
• Commission-Based Income: While some travel agents receive a salary or hourly wage, others rely on commission-based income. This means their earnings are directly tied to the bookings they secure for clients. It can take time to build a client base and establish a steady income stream, especially in the early stages of a travel agent's career.

Travel Agents are also known as: Travel Consultant

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What is a corporate travel agent? Business travel management

• What is a corporate travel agent?

When it comes to business travel, most companies quickly learn that planning, booking and making sure that business trips go smoothly can involve a large amount of administrative work. This often falls on the individual employee to deal with, raising a number of issues, from making sure that travel is booked correctly to monitoring travel cost effectiveness.

Having a centralized travel booking platform aligned with a corporate travel agent not only meets these challenges head-on, but also improves any inefficiencies in your business’s corporate travel program. Throughout this post, we’ll address:

• The challenges of decentralized business travel management programs
• The role of a corporate travel agent

Combining corporate travel agents and travel management

The challenges of having a decentralized travel management program  , some key problems of decentralized travel management strategy include:.

• Solution: A corporate travel agent’s job includes helping to book travel compliant travel and education on a TMC’s online booking tool.
• Solution : Booking through a centralized platform, with a reliable agent for escalation or support can avoid the headache of reimbursement forms, as well as unlock significant cost savings for businesses.
• Solution : A one-stop shop prevents your travelers from acting as part-time accountants and lets them focus on their travel and main duties while traveling. With a corporate travel agent’s support, traveler bookings are compliant, easy to approve and more cost-effective than other booking methods.

These are just some of the reasons why organizations often turn to a business travel agent to help with the travel booking process.  

So, what is a corporate travel agent?

Corporate travel agents, or business travel consultants can be described as business travel curators; working full-time to create customized and bespoke itineraries that fit the bill for travel needs and the specific trip while aligning with the company’s travel policy and restrictions. Like traditional travel advisors, corporate travel agents have the travel experience and knowledge to make sure that travel is seamless, regardless of travel services used.

When placed at a corporate travel management company (or TMC) , like Egencia, the job of a corporate travel agent is to support individual and group travel itineraries, and answer questions about travel management tools. With years of experience in travel, a good corporate travel agent is an indispensable component of business travel.

What does a corporate travel agent do?

Corporate travel agents connect organizations with resources and providers in the travel industry. They hire corporate travel consultants who are experts in their field and who are trained in arranging business travel on behalf of their customers. An arranged travel plan provides traveler safety as well as risk management and duty of care adherence.

Some of the benefits you can expect from using a corporate travel agent are:

Reduction in travel spend.

You can get better rates for your business travel when you use a corporate travel agent. Over time, these travel savings can have a big impact on your travel spend and make hiring a professional company quite cost effective. 

 Dedicated corporate travel agencies have access to a network of travel providers they can use. This means you can save money, since you avoid the higher or premium rates charged when going directly.

Professional travel itineraries

Another great benefit is professional travel itineraries. If you need travel visas for international travel, a business travel agent will provide the essential documentation and take care of all the administrative work and complex details. Or, if you have a complex journey and need to book connecting flights, a business travel consultant will have the expertise to complete these travel bookings easily and effectively – simple! 

Provide recommendations and business travel advice

It can be difficult to know what a hotel is going to be like until you’ve stayed there yourself. Online reviews aren’t always accurate, and personal preferences can vary while still searching for the best rates, so booking accommodation can be stressful. Corporate travel agents understand which hotels are recommended and which are best avoided. This expertise comes from experience in booking, arranging and speaking directly to travelers and customers about their stay and overall experience. If a hotel room wasn’t up to scratch, you can be sure a customer will provide that feedback to their corporate travel agency to make sure that future travel arrangements are up to par while within the corporate travel policy.

Corporate travel agents are becoming less popular since companies want more management over their travel management and have gained important benefits through centralizing their travel booking process internally.

However, modern travel management companies such as Egencia offer the best of both worlds. With Egencia, you can get all the latest technology, automation, and modern travel and travel expense integration, while enjoying all the benefits of speaking to a business travel consultant if you need additional help.

Combining the benefits of a traditional corporate travel agency with a modern travel management company provides a comprehensive travel solution. A business will be able to get travel consultancy and advice when needed, as well as automation, efficiency and cost savings on their business travel.

Request a Demo Today to learn how you can implement an effective corporate travel solution into your business.

Learn more about the benefits of a corporate booking platform by downloading the toolkit here .

Looking for better business travel solutions? Get in touch with us.

Recommended for you.

Travel Agency

A travel agent is a person who has full knowledge of tourist product – destinations, modes of travel, climate, accommodation, and other areas of the service sector. He acts on the behalf of product providers/principles and in return gets a commission. Technically, a travel agent is an owner or manage r of an agency, but other employees are responsible for advising tourists and selling packages tours/individual components of travel products.

A travel agent may be an individual /firm or corporation which is commonly known as a travel agency . An agency means the office of travel agent or organization where all travel goods and services are assembled and coordinated for the smooth conduct of travel agency business.

Travel agency is one of the most important organizations in the tourism private sector which plays a significant and crucial role in the entire process of developing and promoting tourism in the country or at a destination. It is a travel agency which packages and processes all the attractions, accesses, amenities and ancillary services of a country and present them to tourists. That’s why travel agency is known as ‘ image builder ‘ of a country.

A prospective travel agency is one which makes arrangements of travel tickets (air, rail, road, and sea); travel documents (passports, visa and other documents required to travel); accommodation, entertainment, and other travel-related services from principle suppliers. It may also secure travel insurance, foreign currency for traveling people.

History of Travel Agency

The first Travel Agency of the world was established by Thomas Cook in 1845 in England. The use of the term travel trade dates back from the early years of the 19th century, but this should not obscure the fact that what we today describe as travel trade (travel agency and tour operation business) was taking place much earlier in history.

Throughout history, there was travel middleman who helped the merchants traveling for trade and others who traveled for religious purposes.

In 1841 a fortunate day comes in the history of travel trade when Thomas Cook , as secretary of South Midland Temperance Association, organized a trip by a train for 570 members for his association to the distance of 22 miles. He bought railway tickets in bulk to sell them to people.

The experiment was successful and everybody was exultant. Mr. Cook had done his job on a no-profit basis. But, incidentally, It gave him a new idea and turned it into a tour business.

Four years later in 1845 , he set up a ‘ World’s First Travel Agency ‘ to organize excursions.  Due to this innovative approach, Mr. Thomas Cook is known as the Father of Travel Agency Business . He co-ordinated railway and steamship excursions throughout England, Scotland and Europe.

However, the railways only gave him a 5% commission which was not enough to meet his overheads, so he decided to diversify this business into tour operation .

In 1855 Mr. Cook started operating package tours . He conducted the world’s first international tour from England to Paris.

Types of Travel Agency

Travel agencies are basically categorized into two types-: Retail Travel Agenc y and Wholesale Travel Agency .

Retail Travel Agency

A retail travel agency sells tourists products directly to the public on the behalf of the products suppliers and in return get commissions. Some package tour is sold in two ways i.e., on a commission basis and mark up the price.

When a travel agency sells a tour on the marked-up price it means that first, it markup the cost of the tour and then sell it at a higher rate. The markup price is the difference between retail price and wholesale cost.

Definitions of Retail Travel Agency

According to Airlines Reporting Corporation (ARC) a retail travel agency is defined as ” a business that performs the following functions: quotes fares, rates, make reservations, arrange travel tickets and accommodation, arrange travel insurance, foreign currency, documents and accepts payments.”

According to SARC (1967), ” retail travel agency business consists of the activities involved in selling tourism products/services directly to the tourists and performs normal functions such as issuing air tickets, making accommodation and transportation reservation, providing specialized services, and accepting and making payments.”

The main source of the revenue for the travel agency is the commission received from the vendors. However, the rate of the commission differs from organization to organization an travel component to the travel component.

A travel agency receives appx. 95% of their revenue from the commission, and the remaining 5% from consultancy services and others.

Wholesale Travel Agency

These agencies are specialized in organizing package tours, which are marketed to the customers/tourists through the network of a retail travel agency or directly to the prospective clients ( if wholesale travel agency has a retail division). A wholesale travel agency purchases tourists’ product components in the bulk and designs tour packages.

Sometimes, a wholesale travel agency buys travel components from the vendor in bulk and resell them to other travel business originations.

Wholesale travel agencies assemble package holidays and sell them to clients through retail travel agencies. A typical package tour includes – air tickets, accommodation, and something other services may also be included in it such as entertainment, sightseeing, and sports activities, etc.

These packages are referred to as ‘package tours’ most of these tours include the services of escorts but a few are sold to people who wish to travel independently.

Now a question arises – How a wholesale travel agency generates profits?

Generally, a wholesaler receives volume discounts from the principal suppliers because a wholesaler might agree to purchase a large number of seats from a particular airline or reserve a large number of rooms at a particular hotel or resort.

Practically, a wholesaler who sells package vacations/tours is called a Tour Operator .  However, technically there is a difference between a wholesaler and a tour operator. A wholesaler who sells tourists products individually without assembling them into a package tour is called a Consolidator .

Mostly, these are specialized in particular product components such as air tickets, accommodation, and conferences, and conventions, etc.

Difference between Wholesale Travel Agencies and Tour operators

The wholesale travel agencies may offer or operate the package tours or may specialize in developing tours for inbound as well as outbound travelers. They are often referred to as tour operators , but these two essentially different:

• Wholesale travel agency does not sell directly to the public, while tour operators do sell directly to clients.
• A wholesale travel agency usually combines, assembles and contacts for existing travel services to formulate a new travel product she has his own one or more components of travel product i.e. ‘ inclusive tours.’
• Wholesale travel agencies are less inclined than tour operators to perform ground services i.e. handling agency or ground operators.
• A wholesale travel agency may deal with one component of travel product while a tour operator offers a variety of tour programmes.
• The size of the business is large in the case of tour operators in comparison to a wholesale travel agency.

Features and Importance of the Travel Agency

Travel agency plays an important role in the travel sector business. Some most important features and importance of the travel agency business are following as:-

• An important link between the clients and principal suppliers.
• Image-Builder.
• Ensures rapid travel services.
• Provider of authentic and reliable travel information.
• A social a continuous process.
• Establishes a good relationship with clients and vendors.

These are the most important features of the Travel Agency Business.

Functions and Services of Travel Agency

Today, Travel Agencies have been recognized as a vital component of travel and tourism and have become an integral part of the travel and tourism industry at globally. They account for more than 90% of international and 70% of domestic tourist traffic

Further, more than 60%  of all travel agency revenues are derived from business travel. Most travel agencies sell both commercial and leisure travel but there are many travel agencies that only specialized in one sector or the other.

The operation of each travel agency is based on the scope of its activities and organizational size. Here we discuss the functions of a large scale travel agency that performs all types of activities such as Retail travel agency, wholesaling and tour operations, etc. The main function of a large-scale travel agency are:

Travel Information

Whatever the size of a travel agency, it has to provide necessary travel information to tourists. A travel agency must give up-to-date, accurate, and timely information regarding destinations mode of travel, accommodation, sight-seeing, shopping, immigration, passport, visa, customs clearance and procedure, health and security rules, and various permits required to travel in particular areas, etc.

Itinerary Preparation

The term tourists itinerary is used to identify the origin, destination and all the stopping points in a traveler’s tours. It is a composition of various elements and designed after a detailed study of the market. Travel agencies prepare an itinerary for tour packages.

Airline Ticketing and Reservation

A travel agency sells a variety of tourism products. Airline ticketing and reservation is still a major source of revenue. Travel agencies perform a function of airline ticketing and reservation on behalf of various airlines.

Tour Packaging and Costing

Travel agencies prepare a tour package and sell them to tourists. The coasting and pricing of tour packages depend to a large extent on the ability of travel agents as to how effectively he is able to negotiate with the principal suppliers.

Reservation

It is a very important function of all types of travel agencies. A travel agency consistently makes linkage with the accommodation sector, transport sector and other entertainment organizations to reserve rooms, and seats in the cultural programs and transportation.

Travel Insurance

Some large-scale travel agencies perform additional functions to serve their clients. Travel insurance protects travelers against the person as well as baggage losses resulting from a wide range of travel-related happenings and problems.

Currency Services

Approved travel agency authorized by Govt. body provides currency exchange services to tourists.

Organization of Conference/Conventions

Large-scale travel agencies offer a complete convention/conference package which includes registration of the participants at the venue to be picked up for dropped to the airport/hotel, overhead projectors, slide projectors, TV, VCR, information counter, sightseeing, etc.

Travel Agency Linkages and Integration

Basically, a travel agency serves two types of clients: business travelers and leisure travelers. Incidentally, the requirements of these tourists are different and an agency has to assemble or purchase-related components from the principal suppliers to cater to their needs.

Essentially, travel agencies maintain close ties with Airlines, hotels, car rentals, banks, insurance companies, railways, government, trade associations, foreign tour operators and travel agents, ground operators, cruise companies, and tourism educational institutes.

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BUSINESS CAREER GUIDES

Travel Agent Career

What is a travel agent.

A travel agent is a highly organized professional who is passionate about travel and helping others. They are focused on creating the best possible experiences, directly catered to their clients. They work with hotels, airlines, and other vendors to create travel packages and experiences that their clients will love. Travel agents can work with large groups, individuals, families, professional organizations, and others to help create seamless travel experiences that help create memories.

RESPONSIBILITIES

What Does a Travel Agent Do?

The primary role of a travel agent is to help people make travel arrangements, which might include booking flights, hotels, sightseeing tours, and making dining recommendations. A travel agent assesses each customer’s unique needs, preferences, and budget to ensure their trip goes as smoothly as possible. 

Here are the core day-to-day responsibilities you’ll typically find yourself performing as a travel agent:

• Meeting with clients to discuss upcoming travel plans and gather information regarding travel dates, transportation, and budget. This may be done face-to-face in a brick-and-mortar setting or online.
• Planning the travel itineraries for clients and arranging transportation, lodging, and activities throughout the trip.
• Advising clients on important aspects of their travel plans. This may include providing information on passports, visas, customs, insurance, vaccinations, and trip cancellation policies.
• Keeping accurate records of client bookings, such as payments, travel dates, flight numbers, and hotel check-in and check-out dates
• Handling any travel issues that arise, including flight or hotel cancellations, delays, conflicts, and refunds.

Due to the customer-focused nature of travel agent jobs, it’s ideal to be passionate about and/or have experience in hospitality. Those who make the best travel agents tend to be versatile and have a friendly personality where they’re concerned with keeping clients happy, comfortable, and safe. 

EDUCATION & BEST DEGREES

How do i become a travel agent.

Travel agents are key professionals dedicated to helping individuals and families create memories that will last a lifetime. Through their expertise, research, and services, individuals can plan vacations or trips that are directly catered to their wants and needs. Planning a dream vacation can be stressful for an individual or a family, and having a travel agent can make the process much easier.

If you’re passionate about travel, organization, and helping others, a career as a travel agent can be a great fit.

What Education Does a Travel Agent Need?

A bachelor’s degree in business management  is a great starting place for those interested in becoming a travel agent. This type of degree will give you experience and knowledge in finances, marketing, organization, and strategy. This is key for those who are working with multiple clients, vendors, handling budgets, and marketing themselves to clients. A bachelor’s degree can help you stand out from other candidates in working for larger companies and organizations as well.

Best Degrees for a Travel Agent

Hone your business acumen and garner added respect:...

Hone your business acumen and garner added respect:

• Time:  70% of graduates finish within 42 months.
• Tuition:  $3,755 per 6-month term.
• Courses : 40 total courses in this program.

Sample careers and jobs this business degree will prepare you for:

• Account executive
• Business analyst
• Program manager
• Director or senior director
• Vice president

This online degree program is an excellent choice for kick-starting your organizational management career.

Leadership Certificate – School of Business

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Enhance your résumé and take a step in your educational journey with the help of a leadership certificate from the School of Business.

• Time:  4 months from start to finish.
• Cost:  $2,250 for the certificate.
• Courses: 3 courses total in this program.

This program is for emerging leaders, however this program does not require a bachelor’s degree, and provides transferable credit towards a WGU degree program.

Whether you aspire to work for a Fortune 500 organization, a government agency, a non-profit organization, or a fast-paced start-up, this certificate can give you the keys to success in a variety of industries, including:

• Finance and Banking
• Manufacturing

How Much Does a Travel Agent Make?

Several factors determine travel agent salary, including location, level of education, certifications, years of experience, and the specific company they’re working for. Top earners in this industry, according to ZipRecruiter, make as much as  $64,500 per year , while the lowest earners make closer to $20,500. In terms of median pay, recent data from the U.S. Bureau of Labor Statistics (BLS) put it at  $42,350 in 2020 , which comes out to $20.36 per hour. 

What Is the Projected Job Growth?

Admittedly, the job outlook in the near future is lower than in other industries. Research from the BLS states that from 2020-2029, there’s  expected to be a 26% decline  in the job outlook, which translates into a drop of 21,300 jobs. This is largely due to the rising popularity of travel booking sites like Priceline and Kayak, where a growing number of people are booking trips online themselves. However, according to the BLS, the growth in business management is expected to grow 4% in the next 10 years.

What Skills Does a Travel Agent Need?

A career in this industry requires a travel agent to have a definitive skill set, with some of the key skills being:

• Interpersonal skills.  Travel agents will constantly be interacting with clients in-person, over the phone, and through email. In turn, they need to be strong verbal and written communicators, empathetic, and understanding of the individual needs of each client.
• Organization.  Because they may be juggling trips for several clients at a time, travel agents must be highly organized and capable of effectively managing a high volume of booking information.
• Problem-solving.  Travel logistics are inherently complex where issues can pop up at any given time. Great travel agents have a knack for handling incidents and quickly resolving problems while maintaining their poise.
• Attention to detail.  It’s easy to mix-up things like flight departure and arrival times, hotel check-ins, and transportation rentals, which is why travel agents need to be detail-oriented.
• A firm understanding of technology.  This career is heavily reliant on technology like travel booking platforms and appointment scheduling software. Travel agents not only need to have a firm grasp of this technology but be willing to continually learn about new developments and iterations. 

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What is a corporate travel agent?

What does a corporate travel agent do.

• Arranging travel visas
• Making flight bookings and other transport bookings, such as car rentals
• Ensuring duty of care responsibilities are met
• Creating travel itineraries
• Making hotel bookings
• Working finance departments to align on travel expense processes
• Providing assistance for business travelers

What are the advantages of using a corporate travel agent?

• Corporate travel agents understand travel costs: Their job is to ensure that your travel budgets are respected, by making sure they obtain the best deals possible on transportation, accommodation, etc. They have established relationships with suppliers to get better deals and discounts.
• They manage complex expense processes: Handing over travel expense duties to corporate travel agents relieves businesses of time spent poring over paperwork and reimbursement submissions.
• All of your business travel needs are accounted for: Corporate travel agents are trained in understanding each business and each traveler’s specific needs and adapting business travel for them.
• Provides traveler support: Employees can contact the corporate travel agent directly when they run into issues during business trips. Agents can easily rearrange transportation, advise on safety measures specific to each country, and facilitate changes to itineraries.

What are the disadvantages of using a corporate travel agent?

• Businesses can rack up costs when using corporate travel agents: Each corporate travel agent or agency is different, but most charge businesses an annual fee, plus transactional fees every time you use their service. This alone can eat up a large chunk of businesses’ travel budgets.
• They’re working for them, not for you: Since they have established relationships with suppliers, you can’t always be sure that the deal they’ve obtained is the best one for you, or the best one for them.
• Less transparency into travel processes: Whenever you outsource a business process, you automatically have less insight into how and why decisions are made. This gives you less opportunity to keep an eye on your travel management KPIs .
• They may not be available when you need them: Generally speaking, corporate travel agents only work during standard business hours. If your employees face issues after working hours or during the weekends, they’ll be left unable to contact someone for assistance.

Should you use a travel management platform to manage your business travel?

• Searching, booking, and managing flight expenses all from within the TravelPerk platform. Plus, you’ll have access to an industry-leading inventory for booking corporate flights to help you find competitive rates.
• Booking accommodation from within one platform, by giving you access to an extensive inventory for booking corporate accommodation , such as hotel rooms.
• Defining and automating your travel policy guidelines and approval workflow for better compliance.

Start saving money on business travel for your company today!

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Starting a Travel Business: How to Become a Travel Agent

Briana Morgaine

17 min. read

Updated March 18, 2024

Free Download:  Sample Travel Agency Business Plan Templates

If you’re someone who loves travel, meticulous planning, and helping others have great experiences, consider starting a travel business and becoming a travel agent.

After a sharp drop in international and domestic travel during the COVID-19 pandemic, air travel demand has returned to pre-pandemic levels.

Pent-up demand from families who put off trips is driving tourism activity even as fewer travelers cite the pandemic as a major concern. Those tourists are forecast to drive solid long-term growth in the worldwide travel and tourism industry – and plenty of business opportunities for those who can make vacation planning less stressful.

Becoming a travel agent can be fairly inexpensive, as business ventures go, and you can often get away with limited staff and little upfront cost.

That being said, success largely depends on finding the right niche in a fiercely competitive market, given the rise in online direct-to-consumer travel booking sites. So, if you want to be successful, you’ll want to focus a lot of your effort on your market research , branding, and marketing. You’ll need to know who needs your services—your target market—and what they’ll be willing to pay. 

If this sounds right up your alley, keep reading. I’ve interviewed several founders of successful travel agencies for their advice on everything you need to get started, and I’ve also included plenty of links and resources to help you work through the process of starting your own travel business.

• 1. Create a plan for your travel business

Make no mistake: No matter what industry you’re in, a business plan is essential. You may not need a formal business plan if you’re not seeking a loan or investment funding for your business, but don’t skip it. Write a one-page business plan instead.

You can do it in less than an hour. Writing a business plan is scientifically proven to help you grow faster , so don’t skip this step. 

What kind of travel agent are you interested in becoming? If you’re planning to be a home-based travel agent, you’ll want to look into finding a host travel agency where you’ll essentially be an independent contractor. If this is the type of travel business you’d like to start, the business planning process should be fairly straightforward.

However, if you’re looking into starting your own travel business from the ground up, you’ll be looking at a much more lengthy planning process—but you’ll also have more flexibility to build a business that’s all your own.

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A case for starting early

“In starting ADDISON Yacht Charters , we began market analysis and business planning efforts a full year before we launched the company in November 2013,” says owner Scott Bessette.

“During that period, we attended industry events such as regional yacht shows in the Virgin Islands, Antigua, Florida, and Monaco to acquire as full an understanding as possible with regards to what products and services were being delivered to the market, who was delivering those products and services, and who was purchasing those products and services,” he explains.

Starting the planning process early helped Scott hone in on his vision for his business. “In this manner, we determined what our market niche could be, and established whether or not we could compete in the existing market, and what it would take to succeed,” he says.

Scott was able to get a clear sense of where he wanted to take it, and how to tailor his business to best suit the market needs.

What kind of travel agent business plan will you need?

The kind of travel agency business plan you’ll need will vary depending on what kind of funding you’re looking for.

Are you hoping to eventually run a large travel agency, and interested in seeking a loan, or maybe investment from angel investors? You’ll want a formal business plan for a travel agency that contains all the necessary information on your business. Are you more interested in becoming a travel agent using your own savings, without seeking outside investment or loans? A more lightweight one-page plan might be a perfect fit for your business.

Even if you do intend to pitch your business idea to lenders and investors, you can start with a Lean Plan, and flesh out the rest of the info later on.

Whatever your specific reason for writing a business plan for your travel business, the most important thing is that you write one, period. The travel industry is fragmented , and having a clearly defined niche and a plan will help you stand out. Writing a business plan for your travel agency will help you narrow in on what your goals are, and establish a clear, focused vision going forward.

We’ve covered nearly every aspect of writing a business plan here on Bplans, so be sure to check out the links below when you’re ready to get started. We also have several travel industry business sample plans, which will give you an idea of what your business plan should look like.

Resources to help you create a business plan for a travel agency:

• How to Write a Business Plan
• Travel Agency Sample Business Plan
• 2. Conduct market research and find your niche

What kind of travel agency do you plan on starting? Moreover, what kind of travel business does the industry or your local community actually need?

“When you launch a travel business, the most important thing to do is to provide a valuable service,” says Jacquie Whitt, owner of Adios Adventure Travel .

This means doing some market research to find out what kind of travel agent or travel business the market really needs. Is there a niche you can fill? Maybe there’s an opening in the travel market to provide destination adventure honeymoons for young couples who would rather go backpacking than relax on the beach. Think about the people in your local community too—do they need something specific?

“In a saturated luxury travel market, Urbane Nomads had to distinguish itself from more seasoned players from the get-go,” says founder Hajar Ali. “The dual elements of adventure and luxury was an unexplored niche which we filled very well.”

Hajar says of Urbane Nomads: “It was conceived as the kind of travel company that would remain relevant in the age where most travel-related bookings are made online. We specialize in the sort of experiences that can’t be booked online—adventurous trips to non-mainstream destinations, lodges that can’t be booked online—or indeed, by non-travel professionals—and special experiences and access to personalities that would have been impossible without the personal connections.”

What niche are you filling? Start by researching the travel market in general. Find out who the major players are that you’ll be competing against, determine who your ideal customer is, and define what they want.

Resources to help you do market research and determine your niche:

• Practical Market Research Resources for Entrepreneurs
• How to Do Market Research
• How to Create a Unique Value Proposition
• How a Buyer (or User) Persona Can Improve Your Business
• What Is Target Marketing?
• 3. Develop a brand as a travel agent

Once you’ve determined what the market looks like and what specific niche you’ll be filling, it’s important to get down to the nitty-gritty of creating a strong brand image .

As the travel industry is so competitive, having a well-developed brand will help your business stand out. How do you want your customers to feel when they visit your website, view your advertising, or use your services?

Lorne Blyth, Founder and Director of Flavours Holidays, had a very specific vision for her brand. “[At Flavours Holidays], we have been specializing in cooking, Pilates, painting, photography, and language holidays in Italy since 1998,” she says. Lorne’s vision was to create a brand that “gave guests a true taste of Italy.”

“I use that as part of my branding, as we would like to perceive ourselves as being experts on all things Italy,” says Lorne. “That is why our tagline is ‘Passionate, Inspiring, Authentic.’”

Why should customers use your services, rather than just book a trip themselves? What experience can you provide that others can’t?

Do you offer unique services, such as partnerships with the locals of your travel destinations, that customers wouldn’t have access to otherwise? Is your selling point the ease of having someone else plan your trip for you, down to the last detail? Are you all about personal touches and a great customer service experience?

This is the first step to determining your travel business’s brand strategy— determining who you are. We’ve gone in-depth on how to build a memorable brand for your business, so check out the articles below for more information on branding.

Resources to help you brand your travel business:

• The Definitive Guide to Building a Brand
• Your Brand’s Tone of Voice: Why It Matters and How to Craft It
• 4. Deal with the legal side

A travel business is, for the most part, a fairly simple one to set up. Unlike starting a brewery or starting a dispensary , there isn’t a lot of legal red tape when it comes to becoming a travel agent and starting a travel business. 

Determining if you’ll require licensing

In most locations, you won’t need any specific licenses or certifications, but licensing requirements will vary by state and country.

For the U.S. in general, there is no specific license needed to start a travel business; however, state laws vary . In California, Washington, Hawaii, Iowa, and Florida, you’ll need a Seller of Travel license. Canada also has licensing requirements that vary by location, and in the U.K., you’ll need an Air Travel Organiser’s License .

Choosing the structure of your travel business

Beyond specific licenses, there are general licenses that you’ll need before you start any type of business.

First off, choose your business structure . Scott Bessette, owner of ADDISON Yacht Charters, started his travel agency as an LLC , which he says suited his business needs. “Before we considered starting our agency, we determined that a Limited Liability Company was the appropriate structure for what we were trying to achieve.”

Why was an LLC the best choice? “We had no intention of going public, or having to secure formal investment,” he says. “Further, we had a very simple organization structure, so ease of governance and compliance drove our choice of corporate structure.”

However, the business structure you choose will depend largely on your plans for your business, and how you intend to fund it. If for example, you plan to seek outside investment, you may want to look into starting your business as a corporation .

Naming your business and applying for a Federal Tax ID number

You’ll also want to formally name your business (even if it’s just you, becoming a travel agent!), which involves filing a DBA , or a “doing business as.” You’ll also need to apply for a Federal Tax ID number , otherwise known as a Federal Employer Identification Number (EIN or FEIN). We’ve covered these topics in plenty of detail, so be sure to check out the links.

Scott also adds that setting up the legal end of things was fairly simple.

“Establishing the legal and licensing requirements was one of the easiest aspects of starting the business,” he explains. “All said, conception and gestation of ADDISON Yacht Charters was long-term, but she was born after only two days of hard labor.”

Resources to help you determine the legal structure and name for your business, as well as other legal considerations:

• The Complete Guide to Choosing Your Business Structure
• The Complete Guide to Registering Your Business Name
• Resources and Tools to Help You Name Your Business
• How to Apply for a Federal Tax ID Number
• How and Where to Obtain Business Licenses and Permits
• Keep Your Startup Safe from Legal Trouble
• 5. Determine your funding strategy

How do you plan to fund your new travel business?

Luckily, your starting costs should be fairly low: You won’t have expensive equipment to buy, and you probably won’t need extensive space in the beginning. If you’re hoping to become a travel agent working out of your own home, you may not even need office space at all. 

However, be sure to have a plan in place for how you will obtain funding. You’ll need funds for marketing materials at the very least; both online, such as your business website , and offline, such as flyers, posters, business cards, and more . Your initial funding budget will also likely go toward any branding or advertising, and you may eventually also decide to rent office space and hire employees, which is a fairly large expense.

Unlike many businesses, there isn’t one tried-and-true path for funding a travel business. From personal funds to venture capital funding, it’s all a possibility.

Many travel agencies are self-funded since they have low initial overhead and can be started fairly easily (though face stiff competition to stand out). “I didn’t get any funding at all, apart from $2,000 borrowed from my dad for the website,” says Brady Hedlund, founder of Life Before Work.

Looking into loans and a line of credit is also a good first move. “We developed banking and relationships with firm lines of credit and support, to ensure that as we started to deliver, funds were available to spend before the client paid the bill,” says Scott of ADDISON Yacht Charters. “ Cash flow is critical to the appearance of a business’s success.”

However, when it comes to financing your travel business, angel investment, and even venture capital funding isn’t completely out of the question. “We formed an LLC to start Project Expedition and closed a $300k seed round in January 2015 to help drive the development of our MVP (minimum viable product),” explains founder Jeremy Clement.

Don Halbert, owner of Costa Rica Vacations , also funded his travel agency through venture capital. “Funding for this venture came from a venture capital company which would later become one of our primary partners,” he explains.

Resources to help you with the funding process:

• How to Get Your Business Funded
• 35 Great Ways to Fund A Small Business
• What Do Venture Capital Firms Want?
• 10 Tips for Finding Venture Funding
• 6. Choose a location and hire employees

Next, you’ll want to make a plan for the logistics of opening your travel business to the public. If you’re starting a travel agency and require office space, this section will likely be more relevant than if you plan to work as a travel agent out of your home. 

How many employees will you need to hire? You may not need any to start, until you decide to expand your operations.

You might also want to look into remote employees , suggests Mike Liverton, CEO and founder of Leavetown Vacations . “While many company employees live and work as home-based ‘Destination Experts,’ our main headquarters are downtown Vancouver,” he says.

Additionally, you’ll want to determine your business location . While foot traffic will likely not be a primary motivator in choosing a business location, you’ll want to pick somewhere that accommodates your space needs as well as reflects your desired brand image.

However, as with employees, you’ll find that a physical location isn’t always an absolute necessity. “We have never booked a client from our hometown,” says Scott.

“We’re a 24/7 business, that cannot be limited to when I am in the office, or more importantly, marginalized when I am not,” he explains. “The ADDISON staff has families, conflicts, and important events in their lives. We constructed and positioned our business to be virtual in nature; to be operational anywhere, anytime. I’ve conducted business from Europe, the Caribbean, from multiple states, and during my children’s sporting events.”

“We didn’t choose our business location, we chose a virtual location,” he adds. Whether or not you choose to go this route will depend on your specific niche and brand; however, it’s certainly an option to consider.

Resources to help you set up your travel business and hire employees:

• How to Choose a Business Location
• 13 Out of the Ordinary Ways to Find the Perfect Business Location
• How to Hire Your First Employee
• A Comprehensive Guide to Creating a Business Website
• 7. Market and launch your travel business

Marketing will likely be where the majority of your initial funding budget goes, as it’s an important area to focus on when becoming a travel agent and starting a travel business. In fact, it’s a good idea to come up with a marketing plan as soon as possible.

For Don, the idea that you must spend money to make money drove the marketing strategy behind Costa Rica Vacations.

“Our ‘lesson learned’ in starting up our agency was primarily the realization that your Google Adwords budget can single-handedly determine your success when starting out in this normally competitive market,” he says.

Don’t make the mistake of thinking that all your advertising efforts should revolve around paid advertising, however. Plenty of your focus should go into social media marketing and guerrilla marketing tactics.

“I started out eight years ago running backpacking trips to Thailand, advertising using only lean, guerrilla marketing tactics,” says Brady Hedlund of Life Before Work. “I created an itinerary and website and hit the streets of western Canada to promote my new company.” Since his target demographic was 18-30-year-olds looking for an ‘adventure party tour,’ he went to university campuses and handed out flyers and posted signs advertising his travel agency.

“I didn’t get a single call for over a year,” he explains. “I honestly had no idea what I was doing at the time, but eventually, the business picked up and began to grow at an exponential rate. Flash forward eight years, and we now have a team of 35 full-time staff operating in 18 countries.”

Your marketing strategy will, as with all aspects of starting a travel business, be largely dependent on your specific niche, the demographic you are after, your budget, and your bandwidth as a business. That being said, combining both paid advertising with other guerrilla tactics (both online and offline) will likely serve you well.

Resources to help you market and launch your travel business:

• How to Write an Effective Marketing Plan
• 20 Marketing Tools Every Small Business Owner Should Try
• A Beginner’s Guide to Google AdWords for Small Business
• How to Have the Best Opening Day Ever
• Words of advice: Final tips from entrepreneurs who have started successful travel businesses
• “We searched for quite some time to find an underwriter that would provide us with general liability insurance, due to the amount of risks involved in adventure travel…This is a tricky product when it comes to insurance, but it’s obviously a very important piece of the pie.” – Brady Hedlund, Life Before Work
• “From the beginning, I have built up relationships with various individuals in Italy to help recruit staff for the villas used during our vacations. This varies from local cooks to tour guides to drivers. The little touches along the way, from booking flights for guests to getting the transport back to the airport, all adds up as every little bit helps to create the perfect experience for my guests.” – Lorne Blyth, Flavours Holidays
• “It’s important that your business partners share your values. I work with people in South America who are now my friends. We’re not in it for the money; we enjoy our jobs and if we can ‘eke’ out a living, all the better.” – Jacquie Whitt, Adios Adventure Travel

Business plan template and travel agency resources 

By now it should be clear that starting a travel agency requires a strategic approach and lots of planning. But don’t worry if it feels overwhelming. At Bplans, we have a full library of business planning resources to help you get started. You can browse through our free collection of over 500 real business plan examples , or download our free business plan template to help your travel business take flight. 

Clarify your ideas and understand how to start your business with LivePlan

Bri Morgaine is a seasoned content marketing leader with a decade of experience in copy editing, social media operations, and content strategy— having honed her skills at industry giants like Palo Alto Software and Andreessen Horowitz.

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• Business plan template and travel agency resources 

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Travel Agency Business Model: What It Is and How it Works

In 1758, Cox & Kings became the first travel agency in modern history. Since then, the traditional travel agency model has grown and evolved into a $149 billion industry while the new online traveling agency model generates over $400 billion. It’s clear that this is a business model that has withstood the test of time. Let’s take a look at this business model , its advantages and disadvantages, how it makes money, and a few examples.

The Travel Agency Business Model

The travel agency business model is a framework that travel agencies use to provide travel-related services to customers. At its core, this model involves acting as an intermediary between clients and various travel service providers, such as airlines, hotels, and tour operators.

Travel agencies understand customer needs, preferences, and budgets to create personalized travel experiences. They leverage their expertise and industry connections to access information and deals not readily available to the public. Typically, travel agencies earn their income through commissions from the service providers they book with, service fees charged to clients, or a combination of both.

However, technology has expanded how this model works and how it generates revenue. No longer are commissions the only method by which agencies make money. As the world has changed, so has this model and its income-generating capabilities. Let’s take a look at a few different ways to make money from this model.

How Travel Agencies Make Money

Traditionally, the way travel agents generate revenue is the same way other businesses using the agency model make their money: through commissions. When an agent or agency recommends a hotel, cruise, or airline, they receive a commission from those entities. The size of the commission usually depends on the type of service purchased. For example, hotels typically offer a 10% commission per booking. 

On the other hand, c ruises offer up to 18% commission to agencies for vacation packages sold. 

• Commission from bookings : Earn a percentage from bookings for hotels, airlines, cruise lines, and tour operators.
• Service fees: Charge for personalized services like itinerary planning, booking assistance, and on-trip support.
• Travel insurance: Sale of travel insurance to clients for additional income and enhanced customer service.
• Exclusive tours and packages: Organizing and selling their own tours and packages for higher profit margins.
• Travel-related merchandise: Selling merchandise related to travel.
• Strategic partnerships: Leveraging partnerships for mutual promotions and additional revenue.

Types of Travel Agencies

Traditional brick-and-mortar agencies.

Traditional brick-and-mortar travel agencies are physical establishments where clients can walk in and consult with travel agents face-to-face. These agencies offer a personal touch, with experienced agents providing customized travel planning services.

They are particularly valuable for complex travel arrangements, like multi-destination trips, cruises, or group travel. Traditional agencies often build strong local customer bases and can provide a level of detail and customer care that is hard to match online. They are ideal for customers who prefer in-person interactions and seek expert guidance and reassurance throughout the booking process.

Online Travel Agencies (OTAs)

Online Travel Agencies, or OTAs, operate strictly on the internet. Travelweb.com and Expedia were among the first online travel agencies that helped visitors find hotels and flights without working with a human agent. Sites like Travelocity and Orbitz soon followed. Eventually, those agencies were acquired by Expedia Group. 

OTAs provide the advantage of easy comparison shopping, allowing customers to quickly compare prices and options for flights, hotels, car rentals, and more. They often offer competitive pricing and are accessible 24/7. However, they may offer less personalized service compared to traditional agencies. OTAs often make money using different pricing models.

Here are some examples of the different pricing models used by OTAs:

• Airbnb – Peer-to-Peer Model
• TripAdvisor – Advertising Model
• Booking.com – Agency and Merchant Model
• Travelocity – Merchant Model

Airbnb, which was once known as a rental company has pivoted into a travel agency. 

Specialty Travel Agencies

Specialty travel agencies focus on particular types of travel or destinations. These agencies create a unique selling point by offering expert knowledge and specialized services. This category includes agencies that specialize in areas like luxury travel, adventure tours, eco-tourism, or specific regions of the world.

They cater to niche markets and provide in-depth knowledge and unique experiences tailored to their clients’ interests. For example, an agency specializing in safari tours would have detailed knowledge about various African destinations. They would also know the best times to visit and any unique accommodations. These agencies are ideal for travelers with specific interests or who are seeking an extraordinary travel experience.

Corporate Travel Agencies

Corporate travel agencies specialize in handling the travel needs of businesses and organizations. They manage business trips, conferences, and other travel-related needs for companies. These agencies are adept at navigating the complexities of business travel, such as corporate rates, expense management, and travel policy compliance.

They offer services like 24/7 support, travel risk management, and detailed reporting. Corporate travel agencies are essential for companies looking to streamline their travel processes, ensure the safety and comfort of their traveling employees, and control travel-related expenses. AMEX GBT and TravelBank are a few examples of the leading corporate travel agencies out there.

Pros of the Travel Agency Business Model

The travel agency business model, despite its challenges, offers several advantages that make it a viable and often preferred choice for many travelers. These benefits not only help travel agencies attract and retain customers but also provide them with unique opportunities to stand out in a competitive market.

Personalized Customer Service

One of the primary strengths of travel agencies is their ability to offer personalized customer service. However, this is true for brick-and-mortar agencies. OTAs have very few personalized services other than those recommendations offered by the site’s algorithms or targeting cookies.

Unlike online booking platforms, retail travel agents can provide a high level of personal attention. They understand that individuals have different preferences, needs, and budgets.

This personal touch allows them to craft travel experiences that are tailored specifically to each client. This can be particularly valuable for complex itineraries, special occasions, or for travelers with specific needs. The ability to offer bespoke travel planning and problem-solving during trips creates a customer experience that automated services simply cannot match.

 Diverse Revenue Streams

One of the major advantages of the travel agency business model is the potential for diverse revenue streams. Travel agencies can earn income through various channels such as commissions from travel providers (like airlines, hotels, and tour operators), service fees for specialized itinerary planning, and the sale of travel insurance. This diversification allows agencies to maintain a steady income even if one particular source declines.

High Client Retention Rate

Travel agencies often enjoy a high client retention rate. In the hospitality and travel sectors, the typical client retention percentage ranges around 55%. By providing personalized service, expert advice, and hassle-free travel planning, agencies can build a loyal client base. Satisfied customers are likely to return for future travel needs and recommend the agency to others, which is invaluable for long-term business growth.

Scalability in the Travel Agency Business

Scalability is a standout advantage in the travel agency business model. Initially, a travel agency can start small, focusing on a niche market or a specific type of travel service. As the business gains a foothold, it can incrementally expand what it has to offer. This could include adding new destinations, diverse travel packages such as luxury tours, budget trips, or adventure travel, and broadening the range of services including corporate or group travel management.

Importantly, the scalability of a travel agency does not necessarily require a proportional increase in overhead or resources. This aspect allows for sustainable growth. As a result, travel agencies can scale up (or down) in response to market trends or economic conditions. This also means that they can pivot because of consumer preferences. 

For example, in the 1990s Acapulco was a highly desired destination. However, in the 2020s travelers are flocking to Dubai for their getaways. Travel agencies can quickly pivot in order to give clients travel options while not needing to change their business operations.

Cons of the Travel Agency Business Model

Increased competition.

One of the most formidable challenges facing travel agencies today is the heightened level of competition. With the advent of online booking platforms, such as Expedia and Booking.com, and direct booking options offered by airlines and hotels, traditional travel agencies find themselves competing in an increasingly crowded market.

These online platforms often provide customers with a convenient way to compare prices and book travel services directly, bypassing the need for an intermediary. Additionally, they are typically available 24/7, offering a level of convenience that traditional agencies struggle to match.

This shift has not only squeezed the market share of traditional travel agencies but also put downward pressure on their pricing and service fees.

Dependence on External Factors

One notable disadvantage of this model is the high level of exposure to external factors. Their operations and profitability are closely tied to global and regional dynamics. As most know, these can be unpredictable and highly impactful. Geopolitical events, such as political unrest, terrorism, or diplomatic tensions, can abruptly make destinations less appealing or even inaccessible. When these things happen, it can lead to a significant drop in bookings and revenue. Similarly, economic downturns can quickly change travel patterns, with people cutting back on discretionary spending like vacations, directly affecting travel agency sales.

Natural disasters, health pandemics, and environmental concerns also play a major role in influencing travel decisions. For example, during the first year of the COVID-19 pandemic, global road travel and commercial flight activity decreased by 50 percent and 60 percent . 

Also, currency fluctuations and changing visa regulations can impact international travel trends. A strong currency in a key market can deter travelers. On top of that, stricter visa regulations can reduce the number of inbound tourists. These elements make planning and forecasting exceptionally challenging for travel agencies, requiring them to be adaptable and resilient in the face of constant change.

Low-Profit Margins

The travel agency business is characterized by relatively low profit margins, a significant con in its operational model. This challenge stems from several factors, including intense competition with online travel platforms and direct booking options offered by airlines and hotels, which often feature lower prices and more direct control over the customer experience. In order to remain competitive, traditional travel agencies are often compelled to offer compelling deals, which can further compress their profit margins.

Commission-based income, which is a primary revenue source for many travel agencies, presents its own set of challenges. These commissions, often a percentage of the total booking cost, can be modest, especially with suppliers increasingly reducing commission rates. Furthermore, the growing trend of suppliers offering the same or lower rates directly to consumers further exacerbates the pressure on profit margins.

Time-Intensive Operations

The operation of a travel agency is often a time-intensive endeavor, which can be a significant downside of this business model. Crafting personalized travel experiences, which is a key selling point for many agencies, requires meticulous planning, extensive research, and constant communication with clients and suppliers. This level of customization and attention to detail is labor-intensive and time-consuming, especially when catering to clients with specific or complex travel needs.

Furthermore, the nature of the travel industry demands that agencies remain responsive to client needs around the clock, especially for clients who are actively traveling. Dealing with last-minute changes, addressing travel disruptions, and providing support across different time zones can be demanding and reduce the time available for other business activities.

For small or independent travel agencies, where resources are limited, this time commitment can be particularly challenging. Balancing the need to provide high-quality, personalized service to existing clients while simultaneously engaging in marketing efforts, business development, and administrative tasks can stretch resources thin. This time pressure can limit the agency’s ability to scale up, as acquiring new clients and expanding services requires additional time and effort that may not be readily available.

As we mentioned before, it appears that this is a business model that is here to stay. The travel agency model has many traditional elements of a successful business model but has also integrated modern methods with the advancement of technology. Entrepreneurs and business owners considering this model should take the time to understand the benefits as well as the risks involved.

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What is a Business Travel Agent & How Can They Help?

A business trip requires lots of planning and arranging before the trip. From arranging plane tickets to booking hotels, it needs to be arranged perfectly and can be quite demanding if there is a number of employees involved. This is where business travel agents step in. Business or corporate travel agents can help you from picking the right place, to when is a good time to go etc, find out how they can assist you below.

Thus, a lot of businesses decide to go down the corporate travel agent route to help them to arrange their trip. It means that all the arrangements are left to a professional, experienced company that know exactly what they are doing. 

But while a lot of companies have heard of business travel agents, they don’t know exactly how they can help. Therefore, here is everything you need to know about corporate travel agents and how they can help your company with the next trip.

What is a business travel agent?

These travel professionals work with companies to ensure their travel arrangements are all sorted in advance. They take over all the necessary travel requirements and ensure that the trip runs as smoothly as possible. You can also make preferences so that the business travel is exactly to your specifications. 

For instance, if you want a trip that is cost-effective yet ensures the team stays safe and happy, you can ensure they do this when booking the trip. Also, if there are specific places you want to go to (or not go to), you can ensure the business travel agent knows this before they make the plan.

The business travel agents will either be one consultant or you can work with a company that specialise in this type of business travel. You can read up online or ask around for recommendations of the best travel management companies with the most experience. These travel management companies are agencies that arrange an organisation’s business travel. 

When working with corporate travel agents, you can rest assured the arrangements are safe and secure and that they will stick to strict guidelines. Business travel agents work with the company to plan the business trip and ensure they know all the important details.

What is the GDS system used to book business travel? 

A lot of business travel agents book via the GDS which is the Global Distribution System . This system helps bookers find the best short-term let and all the best suppliers. It will inform about the best prices and availability and then relays this information to the business travel agent. 

It also lets guests book the property directly through the system. This is popular with business travel agents as they can book everything for the trip such as the hotel and flight all through the same system. This is less time-consuming and much easier for companies. Therefore, this is a popular booking system to use.

What are the advantages of using a corporate travel agent?

When you book a corporate travel agent, you need to make sure you know exactly what they will do for you so you can make any extra arrangements as necessary. All travel management companies are different so do clarify these details before making the booking. But most of the travel agents will do the following for you:

• Arrange any transportation

Whether you are looking to travel on the train, plane or boat, the corporate travel agents will arrange the transportation for the full team. This includes booking seats and luggage for the whole team and they will need to know all passport details in advance of booking. They will choose the most cost-effective prices and will relay all the information to you. This takes a lot of pressure from companies especially if they have to make multiple bookings.

• Arrange any car hire 

It’s likely that once your team has arrived, they will have to travel by car to the specific destination. Therefore, the corporate travel agent will arrange this transportation with car rentals to ensure it’s all booked and ready for arrival. They will also sort the drop-off so the employee knows exactly where to go. They can also book transfers and arrange taxis to take them from airports or train stations to their hotel.

• Arrange travel visas

If any of the team require a travel visa to enter the country of the business trip, these can also be arranged by the business travel agent. These are very important to sort well in advance of the trip and the corporate travel agent will make all the necessary arrangements in good time so that you are legal to travel.

• Arrange itineraries for the trip

While you can make plans to get to the destination, you also need to have arrangements for what is going to happen when you are there. The travel management company will plan a full itinerary so that the trip is a rewarding, well-planned experience. They will put the needs of your staff at the fore and ensure there is enough planned for the trip, following your guidelines of what you want to achieve from the trip away.

• Making accommodation bookings

Whether you want the employee to stay in a short-term let or want to book a hotel for the trip, the business travel agent will work to ensure that appropriate accommodation is booked for the trip. They will ensure the correct amount of rooms is booked and can organise extras such as meals for the trip away.

• Sorting travel expenses

A time-consuming job is often sorting out travel expenses for the trip. After all, a lot of paperwork is necessary when it comes to sorting out the business accounts before and after the trip. Therefore, handing this duty over to a business travel agent means they will deal with all these payments.

• Getting the best deals

As the travel agent is experienced in working with certain brands and suppliers, they are likely to be able to get cheaper prices when working on your business trip. From significant discounts to free extras, they will be able to get the price down and will know who best to speak to when arranging the trip.

Any disadvantages to using a corporate travel agent?

These types of corporate travel agents are costly and you do have to keep this budget in mind when planning the business trip. Additionally, you are taking a backseat during the arrangements so if anything goes wrong, you will have to step in and sort last minute. These corporate travel agents are not always at the end of the phone if something does go amiss during the trip. You are also handing over control to a corporate travel agent.

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How to Become a Travel Agent—Because, Believe It or Not, the Industry Is on the Rise

By Scott Bay

There’s a reason “how to become a travel agent” has been a continuously trending search phrase on Google—it is a career path that offers a flexible work environment and schedule, ample travel opportunities, and an immersion into a supportive world-wide industry. It's a surprise to some in 2023: Once the internet became widely available, it was largely believed that needing a travel agent was obsolete. However, even though the brick-and-mortar agencies with punny names in strip malls have vanished, the career is on-the-rise .

New software options are making it easier than ever for people to make money planning trips, either as a side hustle or as a full-time business. That’s why Cherikonda, India-based stay-at-home mother, Maya Kapoor-Miller, decided to enter the professional world as a travel agent this year, at 31. “I knew nothing about the travel industry prior to signing up,” says Kapoor-Miller, who decided to use San Francisco-based booking platform Dreamport to establish her online travel advisor business. “It is my first business in life, and the only one that you can start with no investment.”

But there's also a rise in demand. When people ventured back into the world after the pandemic, travel agents saw an overwhelming amount of business . And that momentum hasn’t stopped—when travel is complicated, like it was in 2020 and 2021, travelers turned to professional trip planners to create a seamless vacation. For better or worse, traveling has remained complicated and chaotic, with new rules being implemented (like Americans needing to pay a fee to visit Europe in 2024 ) and airline strikes and staffing issues. Offloading all of the nitty-gritty details to someone else is more appealing than ever.

For those entering the field, there's also the age-old motivator: a love of travel. 

Shelton Ellis, who is based in North Carolina, recently saw these opportunities and left behind more than 20 years in public relations and global advertising to turn his passion into a career. “I was born with a wanderlust that would wear Rick Steves out,” Ellis says. “I decided to take the leap and follow that lifelong yearning. Transitioning into this role was really about learning how to monetize what I'm passionate about.”

Whether you are looking for a new career path or a lucrative side-hustle—or simply curious about those taking the plunge—here’s how to become a travel agent, from the qualifications and education required, to anticipated earnings, according to those who have made the shift in the past year. 

What exactly does a travel agent do?

Travel agents, or travel advisors (the term is mostly interchangeable), manage everything that goes into a trip for their clients: the flights, car transfers, accommodations, restaurant reservations, and more—they even inspire the itinerary. The reason people turn to travel agents, aside from having a helping hand during any travel chaos , is also to tap into the travel agent’s first-hand knowledge of destinations, and their industry partnerships, which often lead to perks such as hotel upgrades, ideal airplane seats, and experiences that can’t be found on a search engine.

“You have to remember that as a travel agent, you will be a guide for people during their happiest moments—family reunions, weddings , baptisms, and once-in-a-lifetime experiences that people have dreamt of,” says Kapoor-Miller. “It has been one of the most rewarding aspects of being a travel agent. You navigate people, inform them, and help them choose.”

So, how do you become a travel agent?

There are many ways to become a travel agent, from joining an existing travel agency , to starting an independent business from the ground up. Others are opting for one of the buzziest start-ups in the travel industry, Fora . When it launched in 2021, the software company, which trains and provides search engine-optimized profile pages to advisors—at one point had a waitlist of over 30,000 people eager to begin a part-time gig. Travel photographer and Condé Nast Traveler contributor Amanda Villarosa is currently in the process of joining.

“I'm the person that friends and family come to for travel recommendations, tips and tricks, and general travel advice,” says Villarosa. “After discovering Fora and looking into it, I realized that it could be the perfect side-hustle, considering I'm already so involved in the industry.”

With additional flexibility, Villarosa was able to move from New York City to splitting her time between Denver and Los Angeles . She says that the sign-up was quite straightforward. “You're given a dedicated Fora email and have access to advising tools and fellow Fora advisors,” she says. “The training is in the form of Zoom meetings and videos, which you have the option to watch at your own pace. Once completed, you take a certification quiz and you're on your way to advising.”

The other ways in are slightly more involved. To begin an independent practice, you go about it like many other businesses. You will have to create an LLC, establish a business name, cultivate marketing materials, build a website, find clientele, and more.

Ellis found something in the middle, choosing to connect with an established travel agency. “Don't be afraid to reach out to an agency looking to take on new advisors and is willing to mentor," says Ellis. "I was fortunate to learn so much from Annie Chambers, the owner of Crafted Escapes , who has seven years in the business.” He now knows the ropes on everything from using itinerary-building software to destination-specific training, to the sales and marketing aspects of the trade.

Is there required education or qualifications?

Ellis says that there's no certification, per se, required to become a travel advisor, but there are countless training courses available like Departure Lounge ’s classes on navigating the industry through hotels and tour operators. He said it’s also important to stay on top of travel trends. Ellis recently completed travel agent training programs provided by premier cruise lines such as Virgin Voyages , Ritz-Carlton Yachts , and Cunard to help agents sell their products more accurately.

How much does a travel agent make?

What a travel agent earns depends on how many trips they successfully book for their clients. The entire model is commission-based, meaning agents earn a percentage of the total cost of the vacation they orchestrate. Many travel advisors choose to charge a flat-rate planning fee in addition to their commission, but balance is key—if you charge a high planning fee, it could lead to potential clients going elsewhere.

Stacey Lastoe

Kimberly Wilson

Matt Kirouac

Fora ’s website states that “some of our full-time, expert advisors earn well into the six figures (or beyond).” So a lucrative career may be on the horizon, for those who are able to build a robust client base and excellent industry connections.

How much you make can also depend on where you live around the world. “I am being paid in dollars,” says India-based Kapoor-Miller. “So the currency fluctuations of the local exchange rate are not something I am worried about.”

What are the key skills required to become a travel agent?

“Travel agents need a mix of customer service, communication, destination knowledge, organizational, and problem-solving skills,” says Kapoor-Miller. “But I would say that adaptability, flexibility, curiosity, and cultural sensitivity top them all—you have to put yourself in other's shoes, and understand the requirements, hopes, and expectations of your clients along with any worries and questions they may have.”

It’s vital to have a passion for traveling, even the aspects of the process that aren’t as exciting, such as learning about new airline routes, train schedule updates, and industry news. “It can be an information-heavy hustle, and I believe it's important to be excited about it as that energy definitely transfers to your clients and partners,” Villarosa says.

Should travel advisors choose a specialization?

Many travel advisors have found success through becoming an expert in a few types of travel and destinations. “It's important to become an authority and learn as much as you can through personal experiences and continuing education,” says Ellis. “As a proud member of the LGBTQIA+ community , an avid snow skier, and scuba diver, I know not only the popular destinations but others that are off the beaten path, equally safe and adventurous for all travelers.” This helps travel agents establish a competitive edge, and hopefully convince potential clients to choose them for their expertise.

What are the benefits of being a travel agent?

“Flexibility tops them all,” says Kapoor-Miller. “And the ability to start without industry knowledge. If you worry that you are too old for this job, the good news is that this is a job you can enter and enjoy at any age.”

Another great perk is the "Familiarization trip,” says Ellis. “Tourism boards and hotels invite agents to visit and familiarize themselves with a particular country and its properties. After all, any accomplished salesperson should learn everything they can about their products first-hand...even if they're in Bora Bora.” It's hard work, but someone's got to do it. 

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What Are Business Travel Agents?

James Beagrie

Over the years I have been asked many times what I do for a living. Almost always I diligently explain that I work for a Travel Management Company (TMC) and trying not to be too boring I explain what we do.

Nearly always I am met with a blank look. I am then asked where is good to go on holiday that year.

For those of you reading this that work in the industry, I am sure this sounds familiar. For those reading who don’t, this blog will highlight some of the key differences between the role a travel agent plays in the holiday industry (leisure agents) and what it takes to manage business travel clients (business travel agents).

Booking a Trip

Whilst leisure agents may typically book packages through tour operators for their customers, business travel agents work in a completely different way.

Using a Global Distribution System (GDS), business travel agents will be using a myriad of strange computer entries to book flights, hotels, trains, etc. as separate items within an individual booking to effectively build a trip. Their knowledge of these suppliers and business travel destinations, some of which can be a little dull, needs to be second to none.

When making bookings they will need to ensure the trip adheres to the client’s travel policy and that any approval procedures are followed before the trip is confirmed. Business Travellers can’t just go where, or do what, they want!

Business Travel Agents will also ensure that any preferred airline or hotel rates are used unless a further cost saving can be obtained. Making sure the lowest fares and rates are offered to generate savings is a big part of the job.

Finally, they will need to be mindful of any special requirements, such as meal and seating requests, that the traveller may have detailed in their travel profile.

Managing a Trip

Once a trip has been booked, plans will frequently change. Sometimes at a moment’s notice.

Business Travel Agents therefore need to be adept managing changes, processing ticket reissues, and submitting refund requests, often last minute when availability can be very tight, if not non-existent!

Unlike Holiday agencies, TMC’s tend to operate on 24/7 to ensure that the client’s duty of care requirements are met. Some Business Travel Agents choose to work through the night or at weekends as part of an Out of Hours team, to assist with any last-minute changes or emergencies that may occur.

Post Trip Support

Even when a trip has been completed the agents’ job may still not be done!

In most instances, travellers will need to submit an expense claim for their trip, or finance teams will need to reconcile their account, business travel agents are always on hand to provide copy invoices or to assist with any queries that may arise.

If a traveller has encountered any issues whilst travelling, for example, they were moved from their preferred seat on a flight, a business travel agent will usually pick up on this, reporting the issue to the supplier in question. The agent will then manage the issue through to an amicable resolution.

Helping Travel Managers

Aside from booking and managing actual trips, business travel agents may also assist with ad hoc tasks. Often, they will assist with operational matters relating to the overall travel programme.

It is not uncommon for business travel agents to help audit the rates that preferred hotels have loaded into the reservation system to check they are correct or to spot-check airfares on certain routes to assist with future budgeting for projects.

You can Ask!

Whilst this article is not definitive, there are many things both leisure and business travel agents do that aren’t included, hopefully, this quick read has given you a better understanding of a business travel agent’s role.

Having read this post, if you still want to ask where is good to go on holiday, please do. I promise not to be offended. Our sister division, Meon Valley Holidays, will be delighted to help!

Need help organising your business travel?  Get in touch with our travel experts

You may also like:

• Benefits of using a corporate travel agency
• How to be a responsible business traveller
• The Evolving Requirements To Travel During The Pandemic

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travel agent

Definition of travel agent

Examples of travel agent in a sentence.

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'travel agent.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.

Word History

1885, in the meaning defined above

Articles Related to travel agent

Is it ‘traveling’ or...

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A tale of two variants

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travel agency

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“Travel agent.” Merriam-Webster.com Dictionary , Merriam-Webster, https://www.merriam-webster.com/dictionary/travel%20agent. Accessed 3 Apr. 2024.

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What is business travel? Definition and examples

If you fly somewhere on behalf of your company, you are one of the millions of people involved in Business Travel each year worldwide. The term business travel refers to traveling for work purposes. We call each journey a business trip . If you drive across town to visit a client, that is not business travel. Business travel is longer.

If I say: “John is on a business trip,” we imagine he will be away for more than one day.

Wikipedia.org has the following definition of the term :

“Business travel is travel undertaken for work or business purposes, as opposed to other types of travel, such as for leisure purposes or regularly commuting between one’s home and workplace.”

Why go on a business trip?

There are literally dozens of reasons for business travel. Even if your employer is not a commercial entity, your trips may still be classed as business ones.

What about military personnel who specialize in purchasing defense equipment, missiles, vehicles, and airplanes who are flying to a military air show? Is this an example of business travel? Yes, it is.

So, rather than saying that business travel relates to journeys that are business related, we should say that they are work related.

Below is a list of types of trips people can make for work purposes:

• Attending a conference, convention, or trade show.
• Considering, examining, inspecting, or assessing new markets.
• Evaluating a project site.
• Going for a job interview far away (especially if your are an executive or specialized professional).
• Installing equipment for a customer.
• Meeting with colleagues (from the same company) at a faraway location.
• Motivating your staff to boost employee loyalty.
• Negotiating with suppliers.
• Networking.
• Promoting a product or service.
• Seeing a demonstration of something you may buy.
• Visiting customers.
• Meeting prospects (contacts who could turn into a customers).
• Apologizing to somebody.

Business travel and COVID-19

The market for business travel globally is huge. The World Health Organization says that approximately thirty percent of international trips are business-related. Until the coronavirus (COVID) pandemic hit at the beginning of 2020, the market had been forecast to expand rapidly over the next decade.

However, COVID-19 changed all that. The year 2020 saw a dramatic decline in all types of travel, including by air, ship, and land. Business traveler numbers are no exception. As businesses embrace modern telecommunication tools to communicate with employees, clients, suppliers, and other stakeholders, a new trend has evolved – the trend of replacing business travel with online meetings and events.

In August 2020, in the middle of the coronavirus pandemic, Alexander Joe wrote the following in an article we published :

“Business travel has been hit hard during the pandemic. Before you make travel arrangements, make sure that you are permitted to enter your country of destination by checking the latest government guidelines. If possible, it is wise to avoid travel, and if possible, to conduct meetings with colleagues and clients digitally for the time being.”

A permanent trend?

Many conference organizers and airline executives wonder whether this new online trend will prevail after the pandemic is over. Companies have not only found that modern technology is suitable for their needs, but also that communicating online with faraway people is considerably cheaper than face-to-face.

Anything that saves money and helps boost the bottom line is an attractive prospect for CEOs and board members. Bottom line , in this context , means net profit, net earnings, net income, or net EPS (earnings per share).

In a BBC article, Natasha Frost wrote :

“Since the Covid-19 pandemic hit, business travel has ground to a halt. We’ve moved critical client meetings to Zoom, allowed our frequent-flier cards to gather dust and learned how to communicate with colleagues around the world without jumping on a plane.”

“But is this the start of a new normal for business travel?”

Pros and cons of business travel

Traveling is great for broadening the mind and learning new things. However, if somebody has a family, there is definitely a price to pay. Missing family events may contribute to relationship difficulties.

It is also difficult if you don’t have any children but have a partner at home that you like to be with as much as possible.

Many people who travel frequently on business say that they feel lonely while away. Healthcare professionals, for example, have commented that several of their patients who regularly go on business trips show signs of declining mental health, and in some cases, depression.

Jet lag or jet lag disorder is common for people who travel across time zones. Jet lag is primarily a temporary sleep disorder which can make you feel unwell and cause daytime fatigue. Sufferers often find it hard to stay alert and may also have gastrointestinal problems.

If you suffer from jet lag, you have a greater risk of being involved in a road accident. Try to get somebody else to drive if you feel drowsy when you get back from your trip.

If your business travel is successful, i.e., good for your employer, your opportunities for promotion may improve. If you visit branches of your company, you will make new face-to-face contacts. In fact, one of them may offer you an interesting position in the future. Without your trips, this opportunity may never arise.

On a personal note, if you like learning about different cultures and how people abroad go about their lives, business travel is great. Not only do you learn a lot, but you also do it on the company’s expense.

If you accumulate lots of airmiles or reward points, you can use them for big discounts when you take your family on vacation. You may get special concessions from airlines, airports (VIP lounges), hotel chains, restaurants, currency exchange agencies, and car rental companies.

With the advancement of smart technology, business travel is becoming more efficient as travelers can check in, navigate airports, and manage itineraries using their smartphones.

Terms related to business travel

There are many words and expressions in the English language that are related to business travel. Let’s look at six compound phrases that contain the words “business travel,” understand their meanings, and see how they are used in a sentence:

Business travel expenses

The costs incurred while traveling for work purposes. Example: “The finance department requires all receipts to accurately reimburse business travel expenses.”

Business travel policy

A set of guidelines a company establishes for employees to follow when traveling on business. Example: “Before booking your flight, please review the business travel policy for approved airlines and accommodation.”

Business travel insurance

Insurance coverage designed to protect travelers from risks associated with traveling for work. Example: “Given the unpredictability of international trips, our company always recommends purchasing business travel insurance.”

Business travel management

The process or practice of managing and organizing corporate travel. Example: “Our agency specializes in business travel management, ensuring clients have a seamless experience.”

Business travel consultant

A professional who advises on and arranges all aspects of travel for businesses and their employees. Example: “To optimize our travel budget, we hired a business travel consultant.”

Business travel planner

A tool or service used to organize the details of travel for work. Example: “The business travel planner app was instrumental in coordinating the complex itinerary for our sales team’s roadshow.”

Video – What is Business Travel?

This video, from our YouTube partner channel – Marketing Business Network – explains what ‘Business Travel’ is using simple and easy-to-understand language and examples.

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Common Business Structures For a Travel Agency

To run a successful travel agent business , a company needs to establish the right legal entity. In the travel agency business, as in most other businesses, there are four basic business structures from which to choose. These include: sole proprietorship, limited liability company (LLC), a C corporation (C Corp), and an S corporation (S Corp). Each structure has its advantages and disadvantages that need to be considered before choosing one for your travel agency business.

Pros and Cons of a Sole Proprietorship

A sole proprietorship is a type of business that has no distinctions between the owner and the company itself. In other words, you are the sole owner, and all profits from this structure flow directly to you as an individual. This also means that you will be responsible for all of the debts and liabilities that may arise from your business.

Advantages of Sole Proprietorships:

• A sole proprietor is taxed as a regular taxpayer along with any other income they make from their travel agency business (you don’t need to pay corporate taxes).
• With this business structure, the owner is self-employed, so you don’t have to worry about formation or paperwork. This can be beneficial at the start of a business when there’s little need for funding. There are also no requirements for filing annual reports or paying fees to the state, which saves time and money during the initial stages of a business.

Disadvantages of Sole Proprietorships:

• Liability is the biggest issue associated with a sole proprietorship. The owner of this business structure is personally liable for any debt or legal consequences incurred by the company.
• Securing business loans can be difficult because there’s no collateral or separation between the business owner’s personal assets and those of the business.
• The lack of an established record-keeping system and the absence of a legal distinction between the business and its owner can make it challenging for a sole proprietorship to expand.

This is a great option for small startups because it doesn’t require much paperwork. But, there are risks with this option. For example, if someone sues your business and wins, you will most likely have to pay for it personally. 

Pros and Cons of a Limited Liability Company (LLC)

This is a business structure that provides limited liability to its owners and requires the filing of an LLC application with the state. You can even have a single-member LLC. The business owner or owners of LLCs are not held personally liable for the business debt and the business has a legal distinction from its owners.

Advantages of Forming an LLC:

• LLC owners do not have to pay taxes on their company’s losses and can choose how they want to be taxed, whether it’s as a sole proprietorship or partnership. 
• LLC owners have access to a wider pool of resources and financing opportunities because the business is registered with the state. This type of legal entity also makes it easier for the company’s growth and expansion.

Disadvantages of Forming a Limited Liability Corporation (LLC):

• It is necessary for travel agency business owners to regularly file documents with the state to maintain their LLC status.
• LLCs can grow more complicated and expensive to maintain over time due to other fees that are required by the state.
• As your company grows, it may need more legal counseling which can become costly.

In most cases, an LLC is a good business structure for a travel agency company that is looking to expand and grow into a larger venture with more employees.

Pros and Cons of a C Corporation (C Corp)

A C corporation is a type of corporation that is taxed separately from its owners. This means that the business pays income taxes on its profits and the shareholders also pay taxes on their dividends, even if those profits were taxed at the corporate level.

Advantages of a C Corporation:

• C corporations have the ability to raise money through selling stock, which can be helpful for some growing businesses.
• C corporations offer the opportunity for tax deductions that are not available to other types of businesses organizations. For example, a C corporation can deduct the cost of health insurance premiums for its employees.

This type of corporation is ideal for businesses that plan to have a large number of shareholders.

Travel Agency businesses that are looking to go public or partner with a larger company should consider a C corporation.

Disadvantages of a C Corporation:

• C corporations are more expensive and complex to set up than other business structures.
• C corporations are subject to “double taxation” on profits, which means the business and its shareholders are taxed on profits twice.
• C corporations are subject to greater government regulation than other business structures.

In general, a C corporation is a good fit for travel agency companies that want to raise money from outside sources and have a large number of shareholders.

Pros and Cons of an S Corporation (S Corp)

An S corporation is a type of C corporation that was designed by the IRS to help small corporations minimize their paperwork while still gaining many of the tax benefits of incorporating.

Advantages of an S Corporation:

• S corporations can take advantage of the reduced liability benefits typically associated with a C corporation, while still enjoying the tax benefits of being a sole proprietorship or partnership.
• S corporations allow for pass-through taxation, which means there is no need to pay corporate taxes on company profits. The so-called “double taxation” issue of a regular corporation is solved with an S corporation because profits and losses are passed directly to the shareholders.
• Travel Agency business owners can reduce their risk of liabilities by limiting their personal financial responsibility for company debt and litigation.

Disadvantages of an S Corporation:

• S corporations have stricter requirements for shareholders and minimum distributions, which means a smaller pool of potential investors.
• An S corporation is not allowed to have more than 100 shareholders. As a result, it can’t go public without first converting to a C corporation, and is somewhat limited in its ability to raise capital from investors (particularly individual investors, each of whom would be considered a shareholder). 

In general, an S corporation is a great fit for travel agency companies. You avoid double taxation, can raise money from outside sources, and you enjoy limited liability protection.

How To Choose the Right Structure for Your Travel Agency Business

When it comes to choosing a structure for your travel agency business, the best option is often determined by how quickly and ambitiously you want to grow.

Limited liability corporations and S corporations are better options for small businesses that hope to expand and grow into larger ventures with more employees. These structures help protect owners from personal liability issues while still allowing access to outside funding.

Sole proprietorships are good options for small travel agency businesses because they are quick and easy to establish, however, they offer limited liability protection

Overall, business owners should choose their business structure based on the type of work they do and their growth plans.

How to Legally File an LLC or Corporation for Your Travel Agency Business

If you have made the decision to form an LLC or corporation for your travel agency business, it is important to understand the legal process and requirements for doing so.

In order to form an LLC, you must file Articles of Organization with your state’s Secretary of State. This document will outline the business name and purpose of your LLC, as well as the names and addresses of its members.

In order to form a corporation, you must file Articles of Incorporation with your state’s Secretary of State. This document will outline the name and purpose of your corporation, as well as the names and addresses of its directors and officers.

Both the LLC and corporate filing processes typically require fees, which vary by state.

It is important to note that both LLCs and corporations are separate legal entities from their owners, meaning that owners are not personally liable for company debts or lawsuits.

If you need help filing an LLC or corporation for your travel agency business, it is best to consult with a tax adviser or an attorney who specializes in business law.

Travel Agency Business Entities FAQs

What is the best business structure for a travel agency company.

The best business structure for a travel agency business depends on the type of work they do and their growth plans. An LLC or corporation is a good option for small businesses that hope to expand and grow into larger ventures, while a sole proprietorship may be a good option for small businesses that don't expect to expand beyond a handful of employees.

Is a Sole Proprietorship or LLC Better for a Travel Agency Business?

Being a sole proprietor means that you are self-employed and own your business outright, so you are held responsible for all its debts and liabilities. All business income is also taxed as income on your personal tax return, including self-employment taxes.

On the other hand, an LLC offers limited personal liability protection for its members, and all income from the LLC is typically taxed at a lower rate than personal income.

Is a Travel Agency Business LLC or S Corp Better?

Both LLCs and S corporations are good options for travel agency businesses who want the limited liability protection of a corporation, with favorable tax treatment, and while still having access to outside funding. 

Does My Travel Agency Business Need an EIN?

An EIN, or Employer Identification Number, is a unique nine-digit number that is assigned to businesses by the Internal Revenue Service (IRS). It is used to identify businesses for tax purposes.

A travel agency business does not need an EIN unless they have employees. In that case, the EIN would be used to file employment taxes. This applies to both LLCs and corporations. 

Do You Need a Business Bank Account as a Sole Proprietor?

A sole proprietor does not need to have a separate business bank account, as all business income and expenses are considered part of the owner's personal assets. However, it is a good idea to segregate business and personal assets to make tracking and bookkeeping easier.

An LLC or corporation must have its own bank account, and all income and expenses should be tracked and filed separately.

There are a few different business structures available for travel agency businesses, each with its own advantages and disadvantages. The best option for your business will depend on the size and scope of your operation, as well as your personal liability tolerance. 

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Meaning of travel agency in English

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• air corridor
• amenity kit
• caravanning
• high season
• package tour
• phrase book
• post-holiday
• put something up
• ranger station
• tourist trap

You can also find related words, phrases, and synonyms in the topics:

travel agency | American Dictionary

Travel agency | business english, examples of travel agency, translations of travel agency.

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Tips For Independent Travel Agents On Tax Filing

T here are several tax filing considerations that you as an independent travel agency need to keep in mind. You are considered self-employed, which means you must handle your own taxes, which is one of the most crucial things to keep in mind since, in contrast to conventional workers, you are.

In order to maximize their tax savings and file their taxes, independent contractors like travel agents may run into problems. When selling hotel reservations, vacation packages, and other travel-related goods, many travel agents operate on a project-basis and make money. Because of the possibility of seasonal employment, revenue fluctuations may sometimes occur. The 1099 tax rate and form (and/or a  w2 template  if you find yourself working as an employee with any business), quarterly tax calculator, and self-employment tax calculator are thus essential tools that may assist you in making wise tax choices.

For independent travel agencies paying taxes, consider these suggestions:

1. Learn the tax regulations

In order to file taxes as an independent travel agency, you must first get familiar with the tax regulations that relate to your industry. Read the IRS publication on small enterprises and self-employed persons to learn how to record your income, deductions, and credits.

For independent travel brokers, it’s important to remember the following tax regulations:

-Unless you request an extension, you must submit your yearly tax return by April 15th and pay any taxes that are required.

– You are required to record all revenue you get from your travel agency, including 1099-style payments.

– Self-employment taxes, also known as Social Security and Medicare taxes, are due by self-employed people and now represent 15.3% of their net income. These taxes cover both the employer and employee components of Social Security and Medicare.

2. Recurring business costs should be monitored

Being a self-employed travel agent has several advantages, including the ability to deduct numerous company expenditures from taxable income, which may reduce your tax burden. You may write off certain costs, such as:

– Costs associated with running an office, such as rent, utilities, and supplies.

– Costs associated with traveling, such as lodging and rental vehicles.

– Marketing expenditures, including web hosting and advertising.

– The cost of your phone, camera, and computer equipment.

Maintaining precise records of all your company expenditures is crucial to ensure you don’t overlook any deductible costs. This is especially important because these agencies are exempt from some taxes, and you can  learn more about the tour operators margin scheme  if you live in Britain, for example. You may maintain a record of your expenditures in a spreadsheet or notepad, or you can use accounting software to manage your costs automatically.

3. Calculate the tax rate on your 1099 form

You get 1099 forms from your customers when you work as a self-employed travel agent, which implies that taxes are not deducted from your salary. Taxes on your income must be paid by you instead. Using a 1099 tax rate calculator is a fantastic idea to make sure you are allocating the right amount of money for taxes.

Based on your income and deductible costs, the calculator will help you establish your tax obligation. In order to assist you avoid underpayment penalties, it will also figure out the projected tax owed for each quarter.

4. Calculate the self-employment taxes

The self-employment taxes, which include Social Security and Medicare taxes, must be paid by self-employed people, as was previously noted. Use a self-employment tax calculator to get a rough idea of your taxes for being self-employed.

With the help of the tool, you can determine how much money you’ll need to put aside for self-employment taxes and an estimate of your tax liabilities depending on your net income. Remember that the self-employment tax rate is presently 15.3%, which includes 12.4% for Social Security and 2.9% for Medicare.

5. Maintain your tax payments on time each quarter

Quarterly anticipated tax payments are necessary if you anticipate owing more than $1,000 in taxes for the whole year. Penalties and interest fees may be assessed if these payments are not made.

Using a quarterly tax calculator to calculate your estimated tax bill for each quarter is crucial to ensuring that you pay your taxes on time and avoiding underpayment penalties. When the time comes to submit your taxes, this will help you prevent any surprises.

For independent travel brokers, handling taxes may be a huge hassle. But you can reduce the stress and increase your tax savings by being informed with tax laws, keeping track of your company spending, utilizing a 1099 tax rate calculator, calculating self-employment taxes, finding tax deductions and staying on top of quarterly tax payments. You can make sure you are remaining in compliance and choosing wisely when it comes to taxes for your travel company by heeding the advice in this guide.

The post Tips For Independent Travel Agents On Tax Filing appeared first on Mom and More .

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K-State employees who travel for university business can utilize the services of an Anthony Travel agent at no additional cost to their department or college. Anthony Travel agents can coordinate airfare, hotel accommodations, rental cars and more. Visit K-State’s agent in person starting today, April 1, in Room 57 of the K-State Student Union, Monday through Friday, 8 a.m.-5 p.m. Travelers may also contact the agent by phone at 785-532-2200 or by email at [email protected] .

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Marula Hill Travel's Vikki Jackson Celebrates Prestigious Award

Vikki Jackson, co-owner of Marula Hill Travel, has won the Best Boutique Safari Agency 2024 award from LUXlife magazine.

Manchester, England, United Kingdom - April 2, 2024 —

The award recognises Marula Hill Travel's exceptional safari experiences and Vikki's unique journey from the UK to Africa. Born and raised in Manchester, Vikki fell in love with Africa on her 8th birthday when she mistook an olive for a grape. This incident sparked a passion for the continent, leading her to co-found Marula Hill Travel, a bespoke travel agency offering luxurious and authentic African safari experiences.

Vikki said: "Winning this award is a heartfelt honour celebrating Marula Hill Travel's mission to share Africa's soul-stirring beauty and diversity with the world. Marula Hill Travel specialises in custom-designed safaris and travel experiences across Africa, and its recognition by LUXlife's Travel & Tourism Awards highlights our commitment to excellence in providing unforgettable experiences for its clients."

Sian Loehrer, co-founder of Marula Hill Travel said: Vikki's story is about embracing change, pursuing passion, and breaking boundaries. Her transition from a corporate career with IBM to entrepreneurship reflects a bold leap of faith and a commitment to following her heart. As a woman entrepreneur thriving in the safari industry, Vikki inspires many, proving that creating a successful and impactful business grounded in passion and respect for nature is possible."

Marula Hill Travel is more than a company; it's a journey of discovery and connection. This award from LUXlife magazine encourages them to continue pushing the boundaries of luxury travel in Africa. Vikki Jackson's journey from Manchester to the heart of the African bush serves as a powerful narrative of passion, adventure, and success. For more information about the award, visit  www.lux-review.com/issues/travel-and-tourism-awards-2024/18/

About the company: About Marula Hill Travel Marula Hill Travel is a boutique travel agency specialising in luxury African safaris and bespoke travel experiences. Founded on a deep love for the African continent, Marula Hill Travel offers personalised journeys that go beyond the traditional, immersing clients in Africa's rich landscapes, wildlife, and cultures. As a recipient of the Best Boutique Safari Agency 2024 by LUXlife magazine, Marula Hill Travel continues to set the standard for luxury travel in Africa. About LUXlife Magazine LUXlife magazine is a premier digital publication celebrating luxury lifestyle, including travel, cuisine, fashion, and technology. As part of AI Global Media, LUXlife showcases the best luxury experiences and lifestyle trends worldwide. The LUXlife Travel & Tourism Awards honour excellence in the travel industry, highlighting establishments and services that offer unparalleled experiences to their clients. Visit LUXlife Magazine for more information.

Contact Info: Name: Vikki Jackson Email: Send Email Organization: Marula Hill Travel Website: https://www.marulahill.com/

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