• EXPLORE Random Article

How to Apply for Travel Documents in the UK

Last Updated: February 22, 2022 References

This article was co-authored by Jennifer Mueller, JD . Jennifer Mueller is an in-house legal expert at wikiHow. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. She received her JD from Indiana University Maurer School of Law in 2006. There are 7 references cited in this article, which can be found at the bottom of the page. This article has been viewed 5,161 times.

If you live in the UK but aren't a British citizen and can't get a passport from your home country, you might be able to get travel documents from the British Home Office if you need to travel outside the country. Generally, you're only eligible for travel documents if you're staying in the UK as a refugee or stateless person, or if you're settled in the UK permanently (what the Home Office calls "indefinite leave to remain"). You can apply for travel documents online through the Home Office, but you have to mail the completed application along with supporting documentation. If you don't have a biometric residence permit (BRP), you'll need to apply for one of those when you apply for your travel document. [1] X Trustworthy Source Official UK government website Official website for the public sector of the UK government Go to source

Choosing the Right Travel Document

Step 1 Apply for a 1951 UN Convention travel document if you are a refugee.

  • This travel document is typically valid for up to 10 years, depending on the validity of your biometric residence permit (BRP). You can travel to any country except your country of origin.

Step 2 Use a 1954 UN Convention travel document if you are

  • Stateless travel documents are usually valid for 10 years, although they might be issued with a shorter validity depending on your situation. You can typically travel to any and all countries.
  • You're only considered stateless if you are not recognized as a citizen of any country. Some refugees are stateless, but not all. If you're not sure if you've been officially recognized as stateless, you probably haven't. Fewer than 100 people in the UK have been recognized as stateless since the official determination procedure was started in 2014. [4] X Research source

Step 3 Try a Certificate of Travel (COT) if you aren't a refugee or stateless person.

  • To get this documentation, apply for a passport using your home country's usual process. When your application is denied, save the original letter you get back from your home country.
  • You also need to show why the denial was unreasonable. The Home Office considers a denial reasonable if, for example, you have a criminal record in your home country or did not provide enough evidence to confirm your identity.
  • If you are granted a COT, it will typically have 5 years of validity. You can travel to any country with this document except for your country of origin.

Step 4 Get a one-way travel document if you want to leave the UK permanently.

  • While you do need to provide documentation to confirm your identity, you don't need to apply for a BRP to use this type of travel document.
  • This document is issued to any non-British citizen in the UK who doesn't have a passport and wants to leave the country. It can only be used for one journey out of the country and is valid for a year, although it's generally intended to be used immediately. [7] X Research source
  • One-way travel documents are typically issued for travel to a specified country. If you have to travel through one country to get to your destination country, that country will also be listed on your document.

Filling out Your Application

Step 1 Visit the Visas and Immigration website to start your application.

  • After you provide your location, you'll be asked to select which type of travel document you want to apply for. If you're not sure, click on the question so see who qualifies for each type.

Tip: If you don't feel comfortable using a computer or do not have internet access, you can get help over the phone by calling 03333 445 675. This phone line is open Monday through Friday from 9:00 a.m. to 5:00 p.m.

Step 2 Enter your answers to the questions on the application.

  • If you're applying for a one-way travel document, your document will only be valid for travel to the country you specified. However, all other travel documents are typically valid for travel to any country, except your country of origin or the country from which you sought asylum.
  • If you're applying for a COT, you'll also need to discuss your process of applying for a passport from your country of origin and the reason your application for a passport was denied.

Tip: If members of your family are also applying for travel documents at the same time, you each have to apply online and pay your fees separately.

Step 3 Fill out the BRP portion of the application if you don't have a BRP.

  • The online application will ask you if you have a BRP. If you do, simply answer "yes." If you answer "no," the BRP application will come up for you to fill out.
  • You will have to provide a digital photo and digital fingerprints along with your signature for your BRP. You can get these done at any government service and support center or post office branch. As of January 2020, the fee is £19.20 for biometrics. [11] X Trustworthy Source Official UK government website Official website for the public sector of the UK government Go to source

Warning: If you already have a BRP but need to amend or replace it, you must do this before you apply for your travel document. You can't use the application included with the travel document application.

Step 4 Pay your application fees online to complete your application.

  • Refugee and stateless person's travel documents are £75 for adults, £49 for children under 15, and £0 if you were born before September 1, 1929.
  • One-way travel documents are £75 for all adults (regardless of age) and £49 for children under 15.
  • A COT is £280 for all adults (regardless of age) and £141 for children under 15.

Submitting Your Application

Step 1 Gather original documents to support your application.

  • If you're applying for a travel document as a refugee or stateless person, you'll need the British court order or certificate that shows you've been officially recognized as a refugee or stateless person, as well as your BRP.
  • If you're applying for a COT, you need documents that prove that you applied for a passport from your home country and that application was unreasonably denied. This might include a letter from your home country's immigration authority or a copy of your passport application. A COT typically requires the most documentation.

Tip: Make a photocopy of your BRP to send with your application — do not send your original BRP. All other documents must be originals.

Step 2 Get documents translated if they aren't in English.

  • There are many translation companies in the UK that offer professional translation services. You can find these companies with a quick internet search. You might also use the search engine provided by the Institute of Translation and Interpreting, a professional association of translators. Go to https://www.iti.org.uk/component/itisearch/?view=translators to find a translator who is a member of the association.

Step 3 Print your application and sign the declaration in black ink.

  • Your signature will be scanned and digitally included on your travel documents.
  • After you've signed your declaration page, make a photocopy of your entire application so you have it for your records.

Step 4 Email or fax evidence to support a priority request.

  • Scan the document and email it to [email protected] or fax it to 020 8196 0109.
  • You still must include the paper originals of any documents you fax or email in your package that you send to the Home Office.

Step 5 Send your package using Royal Mail Signed For service.

  • Send your documents to: Travel Documents Section UK Visas and Immigration Lunar House 40 Wellesley Road Croydon CR9 2BY
  • After verifying the information in your application, the Home Office returns documents that don't need to be kept with your application. If you want these documents returned to you by Special Delivery, include a prepaid Special Delivery envelope with your package.
  • If you realize after you've sent your package that you left out a document, don't send it separately. Instead, wait to hear back from the Home Office. They will send you a letter to request any documents that are missing from your application package.

Step 6 Wait for your travel document to arrive.

  • It typically takes 3 to 4 months for the Home Office to process an application for a travel document. [19] X Research source

Step 7 Write to the home office if you've waited longer than 14 weeks.

  • If you're writing a physical letter, mail it to: Travel Documents Section UK Visas and Immigration Lunar House 40 Wellesley Road Croydon CR9 2BY
  • You can also send an email to [email protected].

Expert Q&A

  • Before you travel, check with the embassy or consulate of the country you want to visit and make sure your travel documents will be accepted at the border. You also may need a visa. [21] X Trustworthy Source Official UK government website Official website for the public sector of the UK government Go to source Thanks Helpful 1 Not Helpful 0
  • The guidance notes, available at https://www.gov.uk/government/publications/apply-for-a-home-office-travel-document-form-td112-brp , provide more information about the process of applying for travel documents. Thanks Helpful 0 Not Helpful 0
  • Don't book travel until you've received your travel document in case there are any delays or issues with the approval of your application. [22] X Research source Thanks Helpful 0 Not Helpful 0
  • Don't apply for a travel document if you have less than 6 months' leave to remain in the UK. Your travel document will only be valid to the extent of your leave to remain in the UK and most countries won't accept travel documents with less than 6 months' validity. [23] X Research source Thanks Helpful 0 Not Helpful 0

You Might Also Like

Ask for Feedback

  • ↑ https://www.gov.uk/apply-home-office-travel-document
  • ↑ https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/752814/TD112_BRP_Guidance_Notes_11_2018.pdf
  • ↑ https://files.institutesi.org/ISI_statistics_analysis_2018.pdf
  • ↑ https://www.gov.uk/apply-home-office-travel-document/how-to-apply
  • ↑ https://www.gov.uk/biometric-residence-permits/personal-data
  • ↑ https://visas-immigration.service.gov.uk/product/travel-document
  • ↑ https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/488177/Home_Office_travel_documents_guidance_v6.0EXT_clean.pdf

About this article

Jennifer Mueller, JD

Did this article help you?

Ask for Feedback

  • About wikiHow
  • Terms of Use
  • Privacy Policy
  • Do Not Sell or Share My Info
  • Not Selling Info

Xpats.io

  • Invest in the UK
  • Moving to the UK
  • Start a Business in the UK
  • Trading with the UK

Xpats.io

How to apply for a UK Travel Document

Editor

A valid passport is usually required for international travel and serves as an important form of official identification that is recognised around the world. However, some people cannot obtain a passport whilst they are living in the United Kingdom for a variety of reasons, such as refugees and stateless people. These individuals may be eligible to apply for a Home Office Travel Document, allowing them to travel outside the UK.

In this guide, we explain what the UK travel document is, who is eligible, and how to apply. We’ll also answer some frequently asked questions from Home Office rravel document applicants.

What is a UK travel document?

A UK Travel Document, also known as a Home Office Travel Document, is an alternative form of identification that provides the ability to cross international borders for travel. Whilst it looks like a UK passport, it does not confer the same rights granted to British nationals. Rather, a UK Home Office Travel Document provides a mechanism to permit travel and serves as identification. Holders of UK Home Office Travel Documents must note that they cannot access visa-free international travel in the same way as British citizens and will be subject to the visa arrangements outlined for nationals of their country of origin.

Why is a UK travel document important?

UK Home Office Travel Documents are important as they provide the ability to travel to individuals currently in the United Kingdom who may otherwise incur difficulties obtaining a national passport. For some people, obtaining a national passport can be impossible due to factors such as war, civil unrest, or persecution in their country of nationality. Obtaining a UK Home Office Travel Document also provides a widely recognised form of identification that will be accepted within the United Kingdom for future immigration applications and in daily life.

Who needs a UK travel document?

You will need a UK Home Office Travel Document if you want to have a form of UK identification and seek to travel internationally. You can only apply for a UK Home Office Travel Document from within the United Kingdom. You cannot be a British citizen and you must not be able to obtain a passport from your country of nationality. One of the following must also be true:

  • You have Leave to Remain or Indefinite Leave to Remain (ILR) in the United Kingdom as a refugee
  • You have Leave to Remain or Indefinite Leave to Remain (ILR) in the United Kingdom as a stateless person
  • You have Leave to Remain or Indefinite Leave to Remain (ILR) in the United Kingdom as an individual with humanitarian protection status
  • You have Leave to Remain or Indefinite Leave to Remain (ILR) in the United Kingdom but cannot obtain a passport from your country of nationality

What are the different types of UK travel documents?

There are four different types of UK Home Office Travel Documents. You will need to apply for the correct type of UK Home Office Travel Document for your circumstances. These include the Refugee Travel Document, Stateless Person’s Travel Document, One-Way Travel Document, and Certificate of Travel.

Refugee Travel Document – This type of UK Home Office Travel Document is intended for people who have been granted refugee status in the United Kingdom as well as people who came to the United Kingdom via Family Reunion to join a family member who has refugee status. Refugees are eligible for UK Home Office Travel Documents as per the 1951 United Nations Convention Relating to the Status of Refugees and the 1967 Protocol Relating to the Status of Refugees. The Refugee Travel Document is valid for up to 5 years for individuals with Leave to Remain and expires in line with your immigration permission. If you have Indefinite Leave to Remain as a refugee, your Refugee Travel Document is valid for up to 10 years. If you are under the age of 15, your Refugee Travel Document is valid for up to 5 years. You can travel anywhere in the world on a Refugee Travel Document except for your country of nationality and/or any country you’ve sought asylum from. Please note that you will still be liable to apply for visa(s) before travelling internationally as you are not considered a UK national with this document. You will also need to be sure that the countries you travel to accept Refugee Travel Documents as a valid form of identification.

Stateless Person’s Travel Document

This type of UK Home Office Travel Document is intended for individuals who have been recognised by the UK Government as being stateless. Stateless persons are those who lack an officially recognised nationality from any country around the world and therefore are not eligible for the passport of any country. The Stateless Person’s Travel Document is valid for up to 5 years for individuals with Leave to Remain and expires in line with your immigration permission. If you have Indefinite Leave to Remain as a stateless person, your Stateless Person’s Travel Document is valid for up to 10 years. If you are under the age of 15, your Stateless Person’s Travel Document is valid for up to 5 years. You can generally travel anywhere in the world on a Stateless Person’s Travel Document issued by the UK Home Office. Please note that you will still be liable to apply for visa(s) before travelling internationally as you are not considered a UK national with this document. You will also need to be sure that the countries you travel to accept Stateless Person’s Travel Documents as a valid form of identification.

One-Way Travel Document

This type of UK Home Office Travel Document is intended for individuals who are not British, do not have a valid passport from their country of nationality, and seek to leave the United Kingdom permanently. It allows a one-way right of travel out of the United Kingdom to a country of destination. You will not be able to return to the United Kingdom on a One-Way Travel Document, so you will want to apply for a full passport once you leave the UK. The One-Way Travel Document is valid for 12 months from the date of issue. Please note that you will still be liable to apply for visa(s) before travelling internationally as you are not considered a UK national with this document. You will also need to be sure that the countries you travel to accept One-Way Travel Documents as a valid form of identification.

Certificate of Travel

This type of UK Home Office Travel Document is intended for individuals who fall under one of the following situations:

  • If you have Leave to Remain or Indefinite Leave to Remain and have been refused a passport by your country of nationality
  • If you have humanitarian protection status in the United Kingdom with officially recognised fear of the authorities from your country of nationality
  • If you are on a Family Reunion visa in the United Kingdom after joining your family member who has humanitarian protection status in the United Kingdom
  • If you were born in the United Kingdom to an individual who has refugee status in the UK but you have not been granted refugee status in your own right
  • If you have a critical reason to travel and cannot receive a passport from your country of nationality quickly enough
  • If you fall under any of the above situations, you may be eligible for a Certificate of Travel. If you are applying for a Certificate of Travel due to a critical and imminent need to travel, you will need to provide details about why you need to travel soon.

What is the application process like for a UK travel document?

The application process for a UK Travel Document is not complex, but you must ensure that you meet the requirements and eligibility criteria before beginning the online application form. If you do not meet all requirements and eligibility criteria for a UK Home Office Travel Document, your application will be refused. You will need to submit a separate Travel Document application for every individual in your family, if you are applying as a family unit.

First, you will need to select the Travel Document application form on the UK Home Office website. You will need to identify if you are inside or outside the United Kingdom and then select the type of Travel Document for which you seek to apply – One-Way Travel Document, Certificate of Travel, Stateless Person’s Travel Document, or Refugee Travel Document. You will then need to provide an email address to the Home Office and click through the email verification link.

Next, you will provide all required personal details for your Travel Document application such as the following:

  • Your email address
  • Your phone number
  • Your home address
  • Your sex and relationship status
  • Your country of nationality, date of birth, country of birth, and place of birth
  • Information about your current Biometric Residence Permit (BRP)
  • Your National Insurance Number (NIN)

You will also need to provide details about any criminal convictions, driving penalties, arrests, charges, cautions warnings, reprimands or other out-of-court penalties, civil court judgments, or civil penalties under UK immigration law that have been issued in the United Kingdom or any other country. You must also provide details if you have ever been involved in war crimes, crimes against humanity, genoide, terrorist activities, terrorist organisations, held terrorist views, or any other activities that would indicate you are not a person of good character. You must truthfully provide this information or face rejection of your application.

You will then provide details about your immigration and travel history, such as the length of time you have lived in the United Kingdom, any Home Office reference numbers you have been issued, past immigration applications in the UK and abroad. You will also need to provide details about places you plan to travel once you receive your new UK Home Office Travel Document, if you have these details.

Finally, you will need to consent to provide supporting documents. You will be required to send two passport-sized photographs in the post with your name and date of birth written on the back of each photograph. You will also need to send any previous Travel Documents to the Home Office before they will issue your new Travel Document. You will then confirm all information on the Travel Document application and pay the relevant application fee. Once you have paid the application fee, your online application form is complete. You should download and print the Document Checklist to send with your supporting documents in the post.

After you have submitted the online Travel Document application form, you will need to collect all supporting documents. At minimum, you will be required to send two passport-sized photographs and your Document Checklist. If you are submitting an application on behalf of a minor, you will need to provide a consent letter declaring that you agree to apply for your child’s Travel Document. You may be asked to provide additional documents depending on your circumstances, such as:

  • Your Leave to Remain grant letter
  • Any current or expired Home Office Travel Documents
  • Any current or expired national passports
  • Any current or expired foreign national identity cards

The Document Checklist will identify if you need to send original copies of these documents or if you can send copies of these documents. If any of these documents are not originally in English, Welsh, or Scottish Gaelic, you will need to include a certified translation alongside the original language.

Once you have collected all of your documents, you should send them with your Document Checklist within 15 working days to the Home Office at the below address:

Home Office Travel Documents Section Lunar House 40 Wellesley Road Croydon CR9 2BY

How much does it cost to apply for a UK travel document?

The cost of your new UK Home Office Travel Document will depend on the type of Travel Document you require and how old you are. Here are the associated costs for the four types of UK Home Office Travel Documents:

You will need to pay the full Travel Document fee at the end of the online application form. If you do not pay the associated fee for your Travel Document, your application will be considered null and void.

How long does it take to receive a decision on my UK travel document application?

Once you have submitted the online application form for a UK Home Office Travel Document and submitted your two passport-size photographs in the post, you will need to wait for your Travel Document to process. Typically, you could wait 3 months to receive your new Travel Document to arrive. However, due to delays caused by the COVID-19 pandemic, the Home Office advises that it could take up to 6 months for your new Travel Document to arrive. As such, the Home Office strongly advises that you should not plan or book any travel arrangements until you have received your new UK Travel Document.

UK travel document FAQs

[wp-faq-schema accordion=1]

Legal disclaimer

The matters contained in this article are intended to be for general information purposes only. This article does not constitute legal advice, nor is it a complete or authoritative statement of the law, and should not be treated as such. Whilst every effort is made to ensure that the information is correct, no warranty, express or implied, is given as to its accuracy and no liability is accepted for any error or omission. Before acting on any of the information contained herein, expert legal advice should be sought.

' src=

As editor of Xpats.io, Gill is passionate about helping individuals and organisations overseas explore and pursue opportunities in the UK. She is a content specialist in the fields of immigration, law and business.

Related Posts

Uk announces new ukrainian visa extension scheme, skilled worker visa to ilr.

Xpats.io is a Rokman Media brand © 2024. All rights reserved.

Xpats.io is a registered trademark of Rokman Group Limited and may not be used by third parties without permission.

Website by Prof Services

Type above and press Enter to search. Press Esc to cancel.

Privacy Overview

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

Migrate - UK Partner Visa Lawyers

Bedford Point Croydon Service Point (UKVCAS Immigration Office)

Bedford point Croydon Service point UKVCAS immigration office

If you would like to read a step-by-step guide about the in-country UK visa application process, feel free to read our UKVCAS / Sopra Steria Guidance [STEP-BY-STEP GUIDE FOR 2022] article.

uk spouse visa full legal representation

What is the address of the Bedford Point Croydon UKVCAS service point?

The address is Bedford Point, 35 Dingwall Road, Croydon, CR9 2EF, United Kingdom.

What are the opening hours for Bedford Point, Croydon?

Is there car parking near bedford point, croydon.

Yes, there are two car parks near Bedford Point, Croydon.

The closest (around 200m away) is Viceroy Court Car Park, Croydon CR0 2BE and parking is also available at Ruskin Square Car Park, Dingwell Road, CR0 0XH (around 500m away).

What services are available at Bedford Point, Croydon?

i) Document scanning

If an applicant does not self-upload their documents when submitting their online application they can pay to have their documents scanned when they attend their appointment at Bedford Point.

If you choose this service, you will need to take all your required documents (the original versions) with you to the appointment when staff will scan and upload them in front of you. The documents will then be returned to you before you leave.

How much does the scanning service cost?

The standard cost is £54 but if an applicant books an appointment at a Premium Lounge, at a Mobile Pop-up centre or using their VIP service, the cost of scanning is included in the appointment fee.

Please note, if you are using a paper (offline) application form you will not require the document scanning service.

ii) Interpretation

If you need language support at your appointment, UKVCAS can provide a qualified telephone interpreter.

There is a £70 fee for this service but please note it is not available for VIP or Mobile Pop-Up appointments.

iii) Express Appointments

Express appointments aim to complete your appointment within 30 minutes with the help of one dedicated member of staff dealing with everything from when you arrive at the application centre.

The fee for an express appointment is £75.

iv) Concierge service

This specialist service allows you to arrive at the application centre when a member of staff will book your appointment* and then take you through every aspect of the appointment.

As well as guiding you through confirming your identity and providing your biometric information, the service includes any additional services you may need such as document scanning or document checking** and SMS text notifications.

The fee for the concierge service is £275.

* This service is for single applicants only and is only currently available at Bedford Point, Croydon.

**Document checking is not available if your appointment is within two working days of booking.

Where are the other nearest UKVCAS service points?

You can check what other UKVCAS service points are available nearby by inputting your postcode on the UKVCAS website here .

The UKVCAS website will then list the available service points, including the number of miles they are away from your postcode.

What are the reviews from Google for Bedford Point like?

Bedford Point has 184 Google reviews (at the time of writing) with an average star rating of 2.7 out of 5.

The reviews are mixed with some users happy with the service on the day and others complaining of poor service.

There are no available appointments at Bedford Point, Croydon. What shall I do?

The UKVCAS appointment centres offer appointments up to 28 days in advance.

If you find there are none available at Bedford Point when you try to book an appointment, you should try logging in to your account another time to check and see if new appointments are available.

New appointments are released daily, with new free appointments becoming available at 9am and chargeable appointments at midnight.

Alternatively, you could look for another nearby service centre by inputting your postcode on this link .

How do I cancel my appointment at Bedford Point, Croydon?

You can contact UKVCAS via this link to cancel your appointment.

Spouse Visa UK DIY Application Pack

What happens at the appointment?

When you go to the appointment, you must take the QR code from your UKVCAS appointment confirmation with you (which is normally received via email when you book).

If you don’t take this you, the appointment will not be able to go ahead.

Once you arrive at the centre, you will be escorted to a self-service biometric booth where, after pressing start, you will scan the QR code with your appointment details on.

After this, you will scan the ID page of your passport.

Next, you will have your photograph taken in the booth. You will need to make sure your photo is acceptable, for example no glasses or hats, before pressing you are ready.

You can retake your photo if you are not happy with the outcome.

Next, your fingerprints will be scanned.

Finally you will provide your digital signature.

If you have any problems with the process, staff should be available at the centre to help.

You should allow up to 1 hour for the appointment to be completed though it is often quicker than that. The length of time will depend on how many other applicants are at the centre at the same time and whether you are using other services, like document scanning.

There is no direct phone line to Bedford Point. The only way to contact UKVCAS on the phone is through the UKVCAS Premium Support Line on 0844 8920232. Calls cost £0.04 per minute

Depending on your personal circumstances and any additional services you have paid for, you might also have:

  • staff confirm your identity against your ID document (usually your passport)
  • a check of the biometric information you have provided to make sure it meets quality standards
  • any outstanding supporting documentation digitised and uploaded to your application. Please note you are likely to be charged for scanning if you bring extra documentation on the day.
  • a check of your digitised supporting documents to make sure they are legible, in English (or with appropriate translation) and complete.

Once you have successfully completed your appointment, UKVCAS will send your supporting documents digitally and securely to UKVI for a decision on your application.

You should receive an email confirmation this has been done.

What do I need to do when I attend an appointment?

UKVCAS is currently continuing to ask applicants to wear a face mask when they attend their appointment at a centre in England. Staff may also be wearing face coverings.

There are different rules in Wales, Scotland and Northern Ireland and applicants are expected to follow the public health guidelines that apply in each of those countries.

UKVCAS has limited room in waiting areas, so UKVCAS asks applicants to arrive at their appointment on time (and not earlier).

Only applicants on the booked appointment should attend. One additional person may be allowed in exceptional circumstances which are detailed in the FAQs on UKVCAS’s website under the Attending my Appointment category here .

If the application is for a minor, the responsible adult who was named on the application must also attend the appointment and must bring an ID document with them.

You must bring your travel document (usually your passport or similar) with you for ID purposes. If you don’t bring suitable ID, you will not be allowed to enter the UKVCAS Service Point.

You must also bring the QR code on your appointment receipt with you. This can be printed off or it can be read off a smart phone from the email you received which confirmed your appointment.

Please note, if you don’t follow UKVCAS guidelines, staff are authorised to turn applicants away.

Will I get a refund if I cancel my appointment at Bedford Point?

If you cancel an appointment more than 48 hours before it is due to take place, you will receive a refund minus £10 UKVCAS keeps as an administration fee.

If you cancel less than 48 hours before your appointment, UKVCAS may keep your appointment fee.

What should I bring with me to my appointment?

The applicant will normally need to bring the following to their appointment:

  • Their passport or travel document;
  • Any documents you want to be scanned; and
  • Their QR code which are in the file(s) attached to your appointment confirmation email.

How do I complain about the service received at Bedford Point, Croydon?

You can complain about the service by email using the web-form here .

The UKVCAS contact centre is open 9am to 5.30pm Monday to Friday.

If the complaint cannot be resolved quickly using the internal complaints procedure, UKVCAS will provide further information about using its alternative dispute resolution provider.

How should I prepare for my appointment at Bedford point, Croydon?

First, you should read and follow the instructions you receive in an email when you have booked your appointment. The email will also include the QR code you must take to the appointment.

You can either print your QR code, bring it to the appointment or it can be read off your phone.

You must also have your passport or suitable alternative ID document available to bring to the appointment.

Who will need to attend the appointment when I visit Bedford point, Croydon?

All the people named on the application must attend the appointment. This will include a named Responsible Adult, if the application is for a child/minor.

Family and friends who are not named on the application will not be allowed to attend the appointment, in line with UKVCAS’s current public health guidelines.

There are a few exemptions where an additional person may be allowed, such as a carer or young children.  More information is available in the FAQs section on the UKVCAS website under the Attending my Appointment category here .

Would it be helpful to have an immigration advisor with you?

For most applicants (in 99%+ of instances), there will be no benefit to having an immigration advisor with them when they attend the visa centre appointment.

Whilst you may see some immigration firms who offer a service which involves an advisor attending the appointment with the applicant, such a cost will normally be difficult to justify.

After all, the appointment is solely an administrative task. The staff at the visa centre should have no impact on the outcome of the visa application. They will not interview the applicant about their application. In fact, the staff that applicants will deal with will likely not be trained in the relevant Immigration Rules.

Furthermore, the UKVCAS site states that you may only bring a legal advisor “only if a legal adviser is absolutely necessary” (which again, it will not be in most instances).

Will I be interviewed at Bedford point, Croydon?

No. UKVCAS staff do not have any role in the decision-making process for your application. They are also not generally qualified to give immigration advice and are essentially there to make sure the appointment goes smoothly and to assist with any additional services you have paid for.

Do my documents need to show that I met the requirements on the date of attending the visa centre appointment?

The general rule throughout UK immigration applications is that your documents must show that the Immigration Rules were met on the date that you submitted the application by paying the Home Office fees on the online application website (not the date that the applicant attends the appointment).

Does Bedford Point, Croydon have a premium lounge?

No. The only premium lounge - where appointments are held in what UKVCAS calls a ‘comfortable business lounge environment’ – is at London Premium Lounge, 20 Mark Lane, London, EC3R 7NQ.

Do I need to bring my supporting documents if I have already uploaded them before the appointment?

No. You do not need to bring the supporting documents if they have already been uploaded.

FREE UK Partner Visa Video Series

CLICK HERE to watch our free video series.

In this free video series, we discuss:

  • The online application form
  • The financial requirement
  • Document translations
  • The adequate accommodation requirement
  • Dependent children requirement
  • The English language requirement
  • The unmarried partner visa two years cohabitation requirement
  • Other partner visa requirements

As an OISC registered immigration law firm that specialises in UK spouse and partner visas, we primarily offer two services.

Our full legal representation service involves Ed Lowe and Matthew French (both of whom worked for the Home Office for many years) handling your application from start to finish.

Our £435 DIY Application Pack service is for partners who are looking to apply for their own UK spouse visas (including FLR(M) visas ) but would like additional assistance with their application.

Related Articles

Birmingham Service Point UKVCAS Immigration Office

Birmingham Service Point (UKVCAS Immigration Office)

Sheffield Service Point UKVCAS Immigration Office

Sheffield Service Point (UKVCAS Immigration Office)

London Mark Lane Premium Lounge UKVCAS Immigration Office

London Mark Lane Premium Lounge (UKVCAS Immigration Office)

Glasgow Service Point UKVCAS Immigration Office

Glasgow Service Point (UKVCAS Immigration Office)

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

Immigration Advice Service

Mon - Sun, 8.30 am - 6 pm

20 offices in the UK

How do I contact the Home Office?

Many people need to get in contact with the Home Office for enquiries about visa applications, to track a visa status , or find out further information about an immigration case. Although it can be difficult to contact UKVI, there are phone, email, post, and online contact details. This page is an ultimate resource of all contact details for the Home Office.

Request a call back from our immigration experts

  • What are the contact details for the UK Home Office?

To get in touch with the Home Office , you can use one of the below methods:

  • Phone inside or outside the UK
  • Email inside or outside the UK
  • Send a letter via post
  • Use an online communication portal
  • Use a social media platform

Please note that some charges may apply, depending on the method of contact.

Additionally, the contact details are different depending on where you are located and the nature of your query.

There are many ways that you can get in touch with the customer service team at the Home Office UK, including via email, phone, or social media.

You can contact UK immigration (also known as UK Visas and Immigration) with your query using one of the below methods.

UK Visas and Immigration (UKVI) oversees applications for foreign nationals who wish to visit, work, study, or settle in the UK. This agency was previously part of the UK Border Agency (UKBA) which was shut down in 2013.

This page outlines every available current method of contacting the Home Office.

Page Contents

  • How to contact the Home Office inside the UK
  • How to contact the Home Office outside the UK
  • How to get online help
  • Home Office social media accounts

What is the Home Office address?

  • How much does it cost to contact the UK Home Office?

What is the Home Office contact number for BRP?

What is the contact number for a british citizenship application.

  • What is the travel document contact number?

How can IAS help me?

  • Frequently asked questions

travel documents section in croydon

How to get in contact with the Home Office inside the UK

General enquiries phone number : +44 (0) 300 790 6268

If you cannot call 0300 numbers : +44 (0) 203 875 4669

Opening hours : 09:00 – 16:45 (Monday to Thursday), 09:00 – 16:30 (Friday)

EU citizen/ settlement application queries phone number : +44 (0) 300 123 7379

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday)

Asylum queries phone number : +44 (0) 80 8801 0503

Opening hours : 08:30 – 17:00 (Monday to Friday)

Email address : [email protected]

Sponsor and educator queries phone number : +44 (0) 300 123 4699

Opening hours : 11:00 – 15:00 (Monday to Thursday)

Employer email address : [email protected]

Educational institution email address : [email protected]

Home Office Coronavirus helpline phone number : +44 (0) 800 678 1767

Opening hours : 09:00 – 17:00 (Monday to Friday)

Coronavirus helpline email address : [email protected]

Please note that coronavirus guidance changes very frequently and to stay updated on government advice (including on travel restrictions and opening hours of public bodies), it is recommended to check the UK government coronavirus advice page regularly.

Call the Home Office outside the UK

General enquiries phone number : +44 (0) 20 3080 0010

If you are unable to dial UK 03000 numbers : +44 (0) 203 875 4669

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday) (UK local time)

You can use these contact details if you need help with one of the following:

  • Applying for a visa to come to the UK
  • Updates on the progress of your application
  • Technical issues with your application
  • A mistake you made with your application
  • Issues accessing your account
  • Issues making a payment to UKVI

Send an enquiry to UK Visas and Immigration outside the UK

To email UKVI from outside the UK, you will be required to pay £2.74 via credit or debit card. This cost includes the initial email and any follow-up emails.

You can expect to receive a response within five working days. Please be aware that the staff in the contact centre organisations are not involved in the decision of your application.

Contact UKVI with your query via online portal .

Contact the Home Office/ UKVI in a language other than English

Phone number : +44 (0) 300 790 6268

Opening hours :

  • Arabic (05:00 – 13:00, Sunday to Thursday, UK local time)
  • Cantonese (01:00 – 09:00, Monday to Friday, UK local time)
  • French (09:00 – 17:00, Monday to Friday, UK local time)
  • Hindi (04:00 – 12:00, Monday to Friday, UK local time)
  • Mandarin (01:00 – 09:00, Monday to Friday, UK local time)
  • Russian (06:00 – 14:00, Monday to Friday, UK local time)
  • Spanish (13:00 – 01:00, Monday to Friday, UK local time)

Take the first step. Request a Fact Finding + Expert Consultation Get in touch

How to get in contact with the Home Office for online help

If you have any of the below problems and you want to get in touch with the Home Office from inside the UK, you should email the online support team at: [email protected]

  • Problems with your online application
  • Changing details you submitted in your online application
  • Problems entering your sponsor licence number online
  • Technical support with error messages on your online application
  • Accessing your UKVI account

To get help with your application from the Home Office support team, you should:

  • Write an email including your name and the nature of your immigration query/ application
  • Include a detailed description of the problem
  • Include screenshots of the issue(s) if possible
  • Email  [email protected]
  • You can usually expect a reply to your report within one working day

UK Home Office social media accounts

It is also possible to access information and contact details for the Home Office via their online platforms, including the following:

  • Home Office Facebook page
  • Home Office Twitter account
  • Home Office Instagram account
  • Home Office YouTube channel
  • Home Office LinkedIn page
  • Home Office Media blog

Please note that not all accounts are monitored for communication purposes. If you want to contact the UK Home Office, it is advised to use some of the above contact methods.

The main UK Home Office is located at the following address:

2 Marsham Street,

United Kingdom

There are also a number of Service and Support Centres (SSCs) located around Britain for the purposes of serving individuals with visa or immigration applications. The SSCs are located in the followng locations:

  • Her Majesty’s Passport Office,
  • Law Society House,
  • 90-106 Victoria Street,
  • General Buildings,
  • 1 st Floor,
  • 31-33 Newport Road,
  • Lunar House,
  • 40 Wellesley Road,
  • Festival Court 1,
  • 200 Brand Street,

The Capital Building,

  • 6 Union Street,
  • Liverpool, L3 9PP

Peterborough

  • Aragon Court,
  • Northminster Road,
  • Peterborough,
  • Vulcan House
  • Riverside Entrance,
  • 6 Millsands,
  • Dominion Court,
  • 41 Station Rod,
  • Birmingham,

travel documents section in croydon

How much does it cost to speak to someone at the Home Office?

The Home Office charges a different fee depending on where you are and whether you want to phone or email your query.

Cost of contacting the Home Office outside the UK

  • International Contact Centre – Email service (per query) : £2.74
  • International Contact Centre – Telephone helpline (per minute) : £0.69

Cost of contacting the Home Office inside the UK

  • Phone numbers beginning with 030 : Landlines (per minute): up to £0.10
  • Phone numbers beginning with 030 : Mobile phones (per minute): £0.3 – £0.40
  • Phone numbers beginning with 02 : Landlines (per minute): £0.16
  • Phone numbers beginning with 02 : Mobile phones (per minute): £0.3 – £0.65
  • Phone numbers beginning with 0800/ 0808 : Freephone service (no cost)
  • Email service in the UK – No charge

travel documents section in croydon

Take the first step. Request a Fact Finding + Expert Consultation Contact Us

There is no direct line to the Home Office for a BRP application, but the process of contacting their outsourced company is outlined below:

If you intend to come to the UK for period of longer than six months, you may be required to hold a Biometric Residence Permit (BRP) as proof of your immigration status.

You must collect your BRP within ten days of arriving in the UK (if you applied outside the UK). However, this timeline may be impacted by the COVID-19 pandemic.

If you applied inside the UK, your BRP will be delivered by a courier service (TNT). If you need to contact BRP delivery team, you can call the below number:

  • TNT (Courier Service delivering the BRP) : +44 (0) 345 608 0630

It is recommended to contact TNT about your BRP if it has not arrived within ten days of receiving your decision letter, or if you wish to track or rearrange the delivery of the permit.

You should only contact the Home Office about your BRP if the following applies:

  • You have already contacted TNT and they were unable to help
  • You cannot track your delivery with a consignment number

Use the BRP service page to speak to the Home Office if the above situations apply to your case.

If you applied outside the UK and you intend to collect your BRP at a post office, you can use the post office general enquiries page if you need to speak with a customer service representative.

The email address for British naturalisation, registration, and citizenship applications is [email protected] .

Once you have submitted an application for British citizenship to UKVI, you can expect to wait for between three and four months for a decision.

When you submit your citizenship application, you may be asked to submit your biometric information and supporting documents via the UK Visa and Citizenship Application Service (UKVCAS) website.

You should not contact UKVCAS about your citizenship application. You can contact UKVI using the general contact number inside the UK or outside the UK.

You can use your UKVCAS account to do the following:

  • Book an appointment to enrol your biometric information
  • Submit your supporting documents to be verified
  • Purchase additional visa application services

If you need help with booking an appointment, uploading documents, requesting an access code, or information about a service, you can contact UKVCAS directly.

  • UKVCAS telephone helpline inside and out the UK : +44 (0) 844 8920 232
  • Opening hours : 09:00 – 17:30 (Monday to Friday)
  • Cost : £0.04 per minute plus your phone provider’s charges

What is the Home Office travel document contact number?

You may need to apply to the Home Office for a travel document if you have leave to remain in the UK for less than six months. Currently, there is no Home Office contact number for a travel document application.

However, to apply for the travel document, you must do the following:

  • Complete the travel document online application form
  • Send your supporting documents by post

During the application, you will be given a document checklist and a postal address to send your application.

If you need to travel urgently on the basis of compassionate reasons (e.g., illness, death, or urgent medical reasons), you can email the Home Office at the following email address:

  • Home Office travel document enquiries: [email protected]
  • Put ‘New Application Enquiry – Urgent Compassionate Care’ and your name as the subject line

IAS is a highly regarded immigration law firm with a proven track record of successfully helping our clients with their goals.

We listen to the needs of all clients and make expert recommendations based on current immigration laws and rules. We work tirelessly on your behalf to help you with your case, no matter how complex.

You can expect to work one-on-one with an experienced immigration lawyer who will do the following:

  • Assess your eligibility for your chosen immigration route
  • Advise on your suitability for the route
  • Make recommendations for you or family members to help you acheive your goals
  • Provide you with a bespoke document checklist of supporting documents
  • Complete your application in full to the highest standards
  • Liaise with the Home Office on your behalf while your application is pending
  • Advise you on next steps when a decision has been reached.

Your lawyer will speak to the Home Office on your behalf, meaning that you don’t have to worry about contacting UKVI. Working with an immigration lawyer does not guarantee a successful decision, but it can significantly reduce the work involved in an immigration application.

To get started, speak to a member of our friendly and professional client care team today. Your qualified and accredited immigration lawyer can advise you on the best route based on your circumstances to get started as quickly as possible.

Call us today on 0333 305 9272 or use the online contact form to request a callback. We look forward to helping you with your case.

You may be interested in reading about.

British citizenship, spouse visa application, indefinite leave to remain, spouse visa extension, skilled worker visa, sponsor licence application.

Take the first step. Request a Fact Finding + Expert Consultation Call us now

Last modified on June 30th, 2022 at 6:34 pm

Advice Package icon

Advice Package

Need help with an immigration issue? Book a one-to-one advice session with one of our legal caseworkers.

Application Package icon

Application Package

We can complete your visa application on your behalf, taking the stress and hassle out of the process.

Fast Track Package icon

Fast Track Package

Need to submit an application quickly? We can help you complete and send it off in as little as 24 hours.

Appeal Package icon

Appeal Package

Ensure you have the greatest chance of a successful appeal with our legal support and guidance.

Advice Package image

The Advice Package

With our Advice Package, you can book a one-to-one session with one of our legal team and receive bespoke advice tailored for your situation. We will review your case and give you expert advice on how best to proceed with your immigration matter. Reach out to a member of our team and book your session today.

Application Package image

The Application Package

Our Application Package is designed to help relieve the stress of immigration applications. One of our legal caseworkers will help you throughout the entire process, including establishing your eligibility for your chosen route, completing your application form to the highest standards and organising your documents. We will then submit it and monitor its status on your behalf.

Fast Track Package image

The Fast Track Package

Our premium Fast Track Package is ideal if you need to submit an application quickly, such as if you need to meet a tight deadline. Our lawyers will work closely with you to see that your application is completed to the highest standards and ensure you get your application in on time, helping to take the stress and pressure off you.

Appeal Package image

The Appeal Package

Visa appeals can be a stressful process, especially if you’re relying on a specific visa to be approved. Our legal team can help you navigate the whole process and maximise your chances of a successful appeal, working alongside you to reach a favourable result. We can also represent you in immigration-related hearings and tribunals.

Frequently Asked Questions

Can you email ukvi.

In general, it is very difficult to directly contact UKVI via email. However, there are some routes you can take, and you can email UKVI at the following addresses.

Ultimate list of available Home Office email addresses:

  • General enquiries : [email protected]
  • Technical support with your online application : [email protected]
  • Coronavirus immigration helpline : [email protected]
  • Complaints : [email protected]
  • Employers of foreign nationals : [email protected]
  • Education institution sponsoring foreign students : [email protected]
  • Travel document enquiries: [email protected]
  • British citizenship enquiries: [email protected]

Note that staff in the contact centre cannot give you immigration advice, and may not give you information on the progress of your application. They may be able to give you the contact details of the department you have applied to.

It can be very difficult to get a response from the Home Office or UKVI about your application.

If you choose to work with an immigration lawyer, they can assist you with UK visas and applications by liaising directly with the Home Office on your behalf.

How can I contact the London Home Office?

The contact details for the London Home Office are listed below:

Phone number : +44 (0) 207 0354 848

Postal address :

Direct Communications Unit,

How can I contact the Liverpool Home Office?

You can send a letter communication directly to the Liverpool head office if your query is non-urgent. Alternatively, use the phone or email methods below.

Phone number: +44 (0) 333 3445 675

UK Visas and Immigration (UKVI),

New Hall Place,

6 Union Street

How do I contact the Home Office to complain?

The quickest way to complain to the Home Office is to email your complaint to [email protected] or submit a complaint on the online complaints form .

Include the following information in your email:

  • All your personal contact details (name, address, phone number, email address, reference number (where relevant)
  • Full details of the nature of your complaint (include dates, times, locations, individuals, etc)
  • Names of staff involved
  • Details of witnesses (where relevant)
  • Copies of relevant supporting documents (where relevant)
  • Home Office reference details (where relevant)

There are many reasons why you may need to contact the Home Office with a complaint.

You can read more about the complaints process on the Home Office complaints page .

You can contact the complaints team if the following applies:

  • You want to submit a complaint about the service you received
  • You want to complain about the professional conduct you experienced
  • The incident in question happened within the last three months

If you are unhappy with a decision issued by the Home Office, you may have recourse to some of the below options:

  • Apply for an adminstrative review
  • Reuqest a judicial review 
  • Appeal a Home Office decision
  • Submit a pre-action protocol for judicial review

Additionally, you can contact related departments if you wish to submit complaints to the following:

  • UK Border Force
  • Disclosure and Barring Service
  • HM Passport Office
  • Home Office

You can expect a response to your complaint within 20 working days. If your case requires additional time to investigate, you will be informed of this.

© 2024 Immigration Advice Service LTD. OISC Registration Number - F201100299. Our Flagship London Immigration Lawyer office is open for business as usual.

One method of extending a visa within the UK is to visit a Public Enquiry Office (PEO). The largest of the Public Enquiry Offices is in a building called Lunar House in Croydon (south-west of London). Other PEOs are located at Birmingham , Liverpool and Glasgow . For telephone numbers, addresses and other details, see: http://www.ukba.homeoffice.gov.uk/contact/applyinginperson . This page describes how to get to Lunar House in Croydon and what to expect when you are there. It does not give any advice about making a visa application: if you need such advice you need to consult someone who is authorised to give this kind of guidance (for more information, see: Prepare/Visa ).

Croydon has an appointments only system. To make an appointment, please call 0870 606 7766 Note that you can only apply at a Public Enquiry Office if there is less than 4 weeks before the expiry date of your visa . Make sure that you understand what you will need to take with you. You should bring your completed application form (this is available online: for details, see Prepare/Visa ), your passport, bank statements proving that you have enough money to live here, and any other documents which you need (these are listed on the application form). If you are a student you may need to bring a letter from your school showing that you have a good record of past attendance, and a letter showing that you have been accepted on a course of study. You will need to be able to pay the fees (check what methods of payment are accepted). If you are visiting Croydon because you made a postal application but need to get your passport back urgently, make sure that you bring a note of the reference number given to you by the Post Office when you sent it (assuming that you sent it by recorded delivery). Back to top

If you are living in London and you want to arrive very early in Croydon, you may consider taking a night bus to one of the railway stations from which there are night trains to East Croydon (see the Train section). Alternatively, you can take a night bus service to Croydon. The N68 leaves from Tottenham Court Road (stopping at Holborn, Aldwych, Waterloo and Elephant & Castle), or the N159 leaves from Marble Arch (stopping at Oxford Circus, Piccadilly Circus, Trafalgar Square, Westminster, Lambeth North and Brixton). It may be easiest to get off at West Croydon bus station , but you can also get off at the next stop on Wellesley Road. The journey usually takes about 60 minutes. If you are travelling during the day, there is no direct bus service from central London. The best route is probably to take a bus first to Brixton underground station (for example, taking the number 2 from Victoria , or number 3 from Oxford Circus ): this will take about 30 minutes. At Brixton, change to a number 109 to West Croydon bus station (or the next stop, Whitgift Centre ): this part of the journey will take about another 50 minutes. Buy a one-day bus pass if you do not already have a bus pass. Going by bus during the daytime is cheap, but it is much slower than taking the train. See the Walking section for details of how to get to Lunar House from the West Croydon or Whitgift Centre bus stops. For links you can use to check bus routes and timetables and for other information about London buses, see: Travel/Transport/London/Buses . Back to top

You may choose to stay overnight in Wimbledon before coming to Croydon, or you may find it convenient to start your journey by travelling to Wimbledon by underground (the District line) or by train (from Waterloo). The most convenient way to travel to Croydon from Wimbledon is to take the tram service number 1 (operated by Tramlink ) from Wimbledon towards Elmers End. Get off either at West Croydon or at the next stop, Wellesley Road . If you arrive by train at East Croydon station and do not wish to walk to Lunar House (a 10 minute walk), you can also take a short tram ride. Cross carefully to the other side of the road in front of the station: you can take either tram service number 2 (towards Beckenham Junction) or number 3 (towards New Addington). Get off about 5 minutes later at West Croydon , or at the next stop Wellesley Road . See the Walking section for details of how to walk from East Croydon, West Croydon or Wellesley Road tram stops to Lunar House. For more information about how to use Tramlink, see: Travel/Transport/London/Buses .

While you are walking to Lunar House, look for signs like the one below. The Home Office is the government department which deals with visa applications from people who are already in the UK. Look both ways when you cross a road: trams may travel in either direction. Use the subways to cross Wellesley Road (in British English subways are passages which allow people to walk underneath roads). This is a busy road: people have been killed while trying to cross it directly.

Getting a visa to enter the UK: Prepare/Visa Home page (with frames): Home Back to top

CROYDON

Find a service or activity

For families and people with Special Educational Needs and Disability (SEND)

  •  Loading...

Travel and transport

How to get in touch.

Children with special needs may be eligible for support with their home-to-school travel.

You can find more information by downloading Croydon's Home to School Travel Assistance Policy . 

  • Application form for home to school travel assistance (children aged 5-16)
  • Application form for travel assistance (young people aged 17 and over)

Blue Badge parking scheme

The blue badge is the common name for the 'parking card for disabled people'. It offers parking concessions to those who fall within certain categories of physical and sensory disability.

It operates across the European Union and is regulated in the UK by the Department for Transport (DfT), which stipulates the qualifying categories.

You can find more information via the  Health and social care  section of Croydon Council's website (external link).

People who receive either the higher rate mobility component of DLA or the enhanced rate mobility component of PIP can exchange their mobility allowance to lease a new car, scooter or powered wheelchair.

You can find more information via the  Motability  website (external link).

Vehicle tax

You will also be exempt from paying vehicle tax, either for your own vehicle or that of a nominated carer.

You can find more information on the  Vehicles exempt from vehicle tax  section of Gov.uk (external link).

If you qualify for vehicle tax exemption due to your child’s needs, you may use the Dartford Crossing free of charge.

You can find more information on the  Pay the Dartford Crossing charge (Dart Charge)  section of Gov.uk (external link).

Public transport

Discounts on fares are available, subject to eligibility from local and national transport providers.

You can find more information via the  Transport for London (TfL) ,  National Express  and  National Rail  websites (external links).

Croydon Council provides a freedom pass for those with an eligible disability. You can find more information via the  Health and social care  section of Croydon Council's website (external link).

Croydon Council also takes part in the London Taxicard Scheme, which provides reduced fares in black cabs for Croydon residents who are registered blind, or have severe mobility problems and are unable to use public transport. You can find more information via the  Health and social care  section of Croydon Council's website (external link).

Transport for all

Transport for All (TfA) is an organisation dedicated to championing the rights of disabled and older people to travel with freedom and independence in London. They:

  • Provide a helpline for disabled users of public transport in London.
  • Provide help and advice on travel including planning journeys, applying for discount cards and support in complaining about transport services.
  • Publish a free guide called Get Moving: a guide to London’s transport services for disabled and older people.

You can find more information via the  Transport for All  website (external link).

Keeping safe

For support and guidance on keeping safe when you are out and about, please download the Keeping Safe workbook.

The workbook includes top tips on how to keep yourself safe and covers guidance on managing situations such as when being followed and bullied.

There also many fun games and activities that will help you learn how to keep you safe.

  • Skip to main content
  • Skip to site information

Language selection

Help us to improve our website. Take our survey !

Travel documents

Know which documents you need and where to get them to make your travel quick and easy.

travel documents section in croydon

Identification documents

Canadian passports.

A passport is the only reliable and universally accepted travel identification document and it proves that you have a right to return to Canada 

Canadian Travel Number

Avoid delays at the airport because your name is the same as, or similar to, that of someone on the No Fly List ( Secure Air Travel Act list)

NEXUS                                                  

If you travel between Canada and the United States often, a NEXUS card will save you time at the border

Permanent resident card

Permanent residents of Canada need a permanent resident card to re-enter Canada

Pre-boarding identification requirements

Information on the identification documents you need to bring to the airport

Travel documents for non-Canadians

Travel documents for convention refugees, protected persons or stateless persons living in Canada

Permits and certificates

Find out whether you need a visa for your destination and get it well in advance of your trip

Certificate of Canadian citizenship

A Canadian citizenship certificate is not a valid travel document

CITES permits

Information on permits to transport, import or export a listed wildlife species or items made from listed wildlife species

International Driving Permit

Your Canadian driver's licence may not be valid in your destination country

Travelling outside Canada with your vehicle

You may need a Carnet de Passages en Douane (CPD) to travel outside Canada with your vehicle.

International Certificate of Vaccination or Prophylaxis

Some countries may require you to show proof of vaccination  

Your pets need travel documents to enter another country

CANPASS - Private aircraft

CANPASS cards allow private aircraft to clear customs and immigration quickly and securely

More information

Consent letter for children travelling abroad.

A consent letter helps children travelling without both parents to enter foreign countries and re-enter Canada

Marriage outside Canada

Information on the legal issues involved in getting married abroad 

Notarial services

Information about getting notarial services while you are outside Canada

Travelling as a dual citizen

Information for Canadian dual citizens who are travelling to another country where they have citizenship

Travel insurance

Buy travel insurance before you travel outside Canada. Bring your insurance information with you. You may need to prove you have travel insurance to enter some countries

Mobile Passport Control app

Travellers can shorten the entry process to the U.S. by submitting their passport and customs declaration information through this app

What we are doing

Policies, acts and regulations.

  • Canadian Passport Order
  • Citizenship Act
  • Identity Screening Regulations

Publications

  • Bon voyage, but... Essential information for Canadian travellers
  • Travelling with children

All related publications

  • Apply online for a visa, study or work permit
  • Steps to complete a passport application
  • Nexus application
  • CANPASS application
  • CITES permit application forms

travel documents section in croydon

Find helpful information on health and safety, travel documents, baggage, airport security, country advice and more.

travel documents section in croydon

Information on a recommended consent letter for Canadian children travelling abroad.

travel documents section in croydon

You need a valid Canadian passport to board a flight to Canada.

Croydon Council

Mayor of London and GLA elections:

You will need to bring a photo ID to vote at a polling station in the GLA and Mayoral elections on 2 May .

Blue Badges

If you have a disability that makes travel difficult, you can apply for a Blue Badge that lets you park closer to facilities.

Guide Navigation

Apply for a blue badge.

You can apply for a Blue Badge online .

If you're unsure if you can get a Blue Badge, use the eligibility check on GOV.UK or read the eligibility criteria . 

To speed up your application please supply the necessary documents when you apply.  If you do not do this your claim will be delayed.

Supporting documents

You must provide:

  • proof of identity
  • proof of address
  • passport photo of the badge-holder
  • supporting evidence

Current processing times

The application processing times, before we start an assessment, are detailed in the table below.

The times will vary depending on the level of demand coming into the service. We will update them regularly as a guide to potential wait times for a decision.

If you have made an application and have waited beyond the processing time, please email [email protected] and provide your full name and date of birth.

If your application is successful you'll be charged a £10 admin fee.

Do not use unofficial sites which charge a fee for applying.

Renewal applications 

We are up to date with renewals but still send your form in as soon as you can.   The quickest way to do this is online . 

You must not use a badge that has expired as you may receive a fine for this.  Please do not contact us about your renewal, we will make sure you receive your new badge before the old one expires.  

If you feel your case is urgent please email [email protected]

Evidence to send with the application

Evidence to send with the application.

Proof of identity

Provide one of the following (for an adult):

  • Vvalid driving licence
  • valid passport
  • birth or adoption certificate
  • marriage or divorce certificate

Provide one of the following (for a child):

Proof of address

  • Council Tax document for the current tax year
  • utility bill or financial statement dated within the last three months
  • a fully signed, termed tenancy agreement - we only require the pages that show the tenant names, property address, tenancy term dates and the signatures
  • official letter from an organisation such as HRMC, NHS, benefits agency, local council – dated within the last three months
  • payslip dated within the last three months
  • driving licence (dated within the last year) 
  • a letter from the child's school – dated within the last three months
  • an official letter from an organisation such as HRMC, NHS, benefits agency, local council – dated within the last three months
  • a letter from a hospital, GP or appointment - dated within the last three months
  • letter to the parents but about the child

Passport photo of the badge-holder

You must have an acceptable photograph. The photograph must be:

  • a close-up photo of the head and shoulders of the badge-holder
  • taken within the last six months
  • with no one else visible.  

Medical information

To help us assess your eligibility for a Blue Badge, we will require information regarding your medical history. The medical information needs to show how your condition affects your mobility. You may have letters from consultants or specialists at home due to ongoing appointments that can be used as evidence to support your application.

Examples could include:

  • a letter of diagnosis
  • up-to-date evidence of the progression of the condition over time. Confirmation of ongoing treatments/clinic attendances or referrals
  • evidence of specialist consultations, or referrals
  • evidence of prescribed medication relevant to your condition
  • your patient summary or summary care records
  • care plans from social care teams
  • social housing letters/assessment reports from a local authority
  • letters from other professionals involved in your care.

Alternatively, with online patient access, you can download a copy of your medical history directly to your laptop or computer. 

Do not ask your GP to write a letter to support your blue badge application as we cannot use this as evidence

The NHS website explains how to obtain the information.  

Contacting travel services

Our contact details are at the bottom of this page. Please only contact us if we are taking longer than the processing times stated above.  If you need to email further evidence to support your application, please do so using the email address at the bottom of this page. 

If your Blue Badge application is unsuccessful, you can appeal the decision .

Travel services, 3rd Floor Zone E, Bernard Weatherill House, Mint Walk Croydon, CR0 1EA United Kingdom

NEW Help improve this site by giving feedback Show Hide

Send feedback directly to the content team using our website feedback form

You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.

Croydon, London 106 travel agents near you

Hire the best travel agents in croydon.

Virikson Holidays

1 . Virikson Holidays

Travel agent.

All Ways Travel At Not Just Travel

2 . All Ways Travel At Not Just Travel

Caspian Seagull Travels Ltd

3 . Caspian Seagull Travels Ltd

Greatholidays Not Just Travel

4 . Greatholidays Not Just Travel

B K Travel Agency

5 . B K Travel Agency

Virikson Morocco Holidays

6 . Virikson Morocco Holidays

John Eldridge

7 . John Eldridge

Corporate Travel Services

8 . Corporate Travel Services

Wellbeing Escapes

9 . Wellbeing Escapes

In2London

10 . In2London

Joguru Social Travel Network

11 . JoGuru social travel network

London Taxi Service

12 . London Taxi Service

Tropical Connections Limited

13 . Tropical Connections Limited

A T M R

14 . A T M R

Waves Above

15 . Waves Above

Croydon Visitor Centre

16 . Croydon Visitor Centre

London City Tour#45Mam Holidays

17 . London City Tour#45Mam Holidays

I A P A

18 . I A P A

Sunset Faraway Holidays

19 . Sunset Faraway Holidays

Selsdon Travel

20 . Selsdon Travel

Citalia

21 . Citalia

N B V Leisure

22 . N B V Leisure

Going Places

23 . Going Places

Flyaway

24 . Flyaway

Santa-Cruz Travel & Shipping Agency

25 . Santa-Cruz Travel & Shipping Agency

Nam

27 . Thomas Cook Travel Ltd

Shaun Ohardie

28 . Shaun Ohardie

Shiv Travel

29 . Shiv Travel

First Choice

30 . First Choice

Croydon Travel

31 . Croydon Travel

Parkes Hotel

32 . Parkes Hotel

A & M Transport U K Ltd.

33 . A & M Transport U K Ltd.

Longmere Golf Holidays

34 . Longmere Golf Holidays

Vivair

35 . Vivair

Going Places Leisure Travel

36 . Going Places Leisure Travel

Travel London Limited

37 . Travel London Limited

Fabulous Ski

38 . Fabulous Ski

Virgin Holidays

39 . Virgin Holidays

Destination Croydon

40 . Destination Croydon

Directline Holidays

41 . Directline Holidays

Ski France

42 . Ski France

Thomson Travel Shops

43 . Thomson Travel Shops

Homeland Tours Ltd.

44 . Homeland Tours Ltd.

Eomc Travel Clinic

45 . Eomc Travel Clinic

Sunset Flight Club

46 . Sunset Flight Club

Mintex Travel

47 . Mintex Travel

Tfl Bus 444

48 . Tfl Bus 444

Corporate Travel Concierge

49 . Corporate Travel Concierge

New Paradise Shipping & Travel Limited

50 . New Paradise Shipping & Travel Limited

American Express Travel Services

51 . American Express Travel Services

Excalibur Holidays

52 . Excalibur Holidays

British Homestays

53 . British Homestays

Isis Travel Limited

54 . Isis Travel Limited

Isis Educational Services Limited

55 . Isis Educational Services Limited

Flights In Ltd

56 . Flights In Ltd

British Airways Travel Shops Ltd

57 . British Airways Travel Shops Ltd

Citalia Holidays Ltd

58 . Citalia Holidays Ltd

Luxury Holidays Direct

59 . Luxury Holidays Direct

New President Holidays

60 . New President Holidays

Sandra Travels

61 . Sandra Travels

62 . thomson travel shops.

Claims International Ltd

63 . Claims International Ltd

Thomson | Formerly Lunn Poly | Croydon

64 . Thomson | Formerly Lunn Poly | Croydon

S K T Travel

65 . S K T Travel

A T Mays

66 . A T Mays

Value Added India

67 . Value Added India

Coachholidays.Com

68 . Coachholidays.Com

London Walks And Tours

69 . London Walks And Tours

Travelcare

70 . Travelcare

Solutionz Travel

71 . Solutionz Travel

The Executive Club International Ltd.

72 . The Executive Club International Ltd.

Thomas Cook

73 . Thomas Cook

American Dream Holidays Ltd.

74 . American Dream Holidays Ltd.

Going Places | Thomas Cook | Croydon

75 . Going Places | Thomas Cook | Croydon

Other travel agents available in croydon.

Tailored Travel

Tailored Travel

Chambers Travel Mangagement Ltd

Chambers Travel Mangagement Ltd

Longmere International Ltd.

Longmere International Ltd.

Travelcare Business

Travelcare Business

Wallace Arnold Worldchoice

Wallace Arnold Worldchoice

Pegasus Solutions Ltd

Pegasus Solutions Ltd

Trinity Travel & Tours Ltd

Trinity Travel & Tours Ltd

British Homestays

British Homestays

Blue Badge Guide

Blue Badge Guide

Selsdon Travel Ltd.

Selsdon Travel Ltd.

Wallace Arnold World Choice

Wallace Arnold World Choice

Linkair Travels Ltd

Linkair Travels Ltd

Nam Travel

Mintex Travel

Angel Travel

Angel Travel

Thomas Cook

Thomas Cook

New Paradise Shipping & Travel Ltd

New Paradise Shipping & Travel Ltd

Sunset Faraway Holdays

Sunset Faraway Holdays

London Walks And Tours

London Walks And Tours

Travel & Leisure

Travel & Leisure

Travelex Global & Financial Services Ltd.

Travelex Global & Financial Services Ltd.

My Dream To Travel

My Dream To Travel

Croydon Travel Service Ltd.

Croydon Travel Service Ltd.

Sunset Faraway Holidays

Sunset Faraway Holidays

L C Travel 2000 Ltd

L C Travel 2000 Ltd

What training or studies are needed to work in a travel agency.

Before we delve into the different courses that allow you to work in a travel agency, let's start by highlighting the fact that no diploma is required if you want to open your own agency or work in one. In fact, since 2015, it is no longer mandatory to have a BTS in tourism or a similar degree to create your own travel agency. You can therefore practice without a diploma, however skills and experience remain key elements for success. Let's not fool ourselves, creating this type of company, or even just working in it, is not within reach of those who are not passionate about the subject of travel and foreign cultures, and furthermore, it is never too late to train and learn. If you have no diploma to help you, but you want to change your career to become a travel agent for example, know that it will be possible to train yourself via your "Compte Personnel de Formation" (CPF). Inquire with Pôle Emploi to find out where your account stands and how much you have to train yourself. After having said all this, let's now take a look at the courses that are most often favored before entering the world of work in a travel agency. After high school: 2 years to obtain a BTS in tourism or operational commercial management; 3 years for the BUT (Bachelor Universitaire de Technologie) in commercialization techniques. Specialized schools also offer bachelor's degrees. After a two-year degree: - BTS in operational commercial management - BTS in tourism - Salesperson in business travel and tourism After a three-year degree: - BUT in commercialization techniques - Professional license in tourism professions: commercialization of tourism products - Professional license in tourism and leisure professions After a five-year degree: - Master of Science in Tourism and Destination Management

What is the scope of intervention of a professional?

On a daily basis, the activities of a travel agent are diverse and varied, so much so that the professional will rarely have time to get bored during their days, provided their agency is running properly. These tasks can be very different from one company to another. However, to give you a more precise idea of what to expect when practicing this profession, we will summarize for you all the main functions, as well as the most common, for which a travel agent is responsible: - To start, they must of course be familiar with their agency's tourist offerings in order to inform their customers and be able to illustrate their point with detailed information if necessary. - They must also be able to welcome customers in person or over the phone, with the appropriate tone, voice and warmth. - They must also respond to requests for quotes or information by email, which is an administrative task that takes a lot of time and requires organization and rigor at all times. - They must also select tourism products according to the customer's request, then present their characteristics in a constructive and, if possible, argumentative way (the strengths, the prices). - They must also advise the client on the different products (transportation, services), make the reservation, and then establish the contractual documents necessary for the commercial exchange. - They must also check travel documents in advance so that the traveler does not encounter any unpleasant surprises during their trip. - They must also establish the terms of settlement of a dispute or pass it on to legal or litigation services. - They must also provide information for monitoring activity supports so that the agency can have an overall view of its activity and its evolution over time. - They must organize the display of the sales space, with a certain marketing spirit. - Finally, they must perform sales promotion operations, especially during periods specifically conducive to this.

Why use a professional?

The idea of traveling is often a source of anxiety for those who are preparing for it, as there are many things to consider so that the trip goes smoothly and without any hiccups. In this section, we will specifically discuss the main reasons why you should consider using a travel agency or at least a professional in the sector to organize your trip. Preparing for a trip, even one of just a few days, is not easy. Certainly, a lot of information is available on the internet, but compiling it all to organize your future trip takes a lot of time. First, let's realize that going through a travel agency will allow you to save a lot of time. No need to spend several hours searching for the right flight or finding a hotel to sleep in, finding a rental car, etc. Calling on a professional means giving yourself more time to devote to other things that could also, why not, optimize your trip. Then, entrusting the organization of your trip to a provider means trusting the experience and know-how of a professional who has the required skills to organize a trip that meets your expectations and advise you properly, both in terms of tourism, legal, or even geographical aspects. Calling on a professional, contrary to what one might think, often turns out to be less expensive in the end than organizing everything yourself. Indeed, thanks to their relations with suppliers, the professional is likely to find very good deals for you and offer unbeatable prices, for example for flights, but also for accommodations. It is precisely the addition of all this that will allow you to save money. To conclude this section, we would like to emphasize that for each of us, safety and assurance during the trip are two essential things, regardless of the final destination. Thanks to their total mastery of the travel world, a travel professional will be committed to ensuring your safety throughout your stay. Furthermore, you will benefit from after-sales service and, in the event of an unforeseen circumstance (whether it be a canceled flight, an airline strike, or other), you can obtain assistance simply by contacting your travel agent, who will then take care of finding a solution to your problem.

When should you call a professional?

There isn't really a rule about this, as long as you don't wait until the last minute. Consider that the sooner, the better, so planning a trip to the other side of the world cannot be done overnight. The agent has to find a flight, accommodation options at the destination, and a whole bunch of other services that you might want to take advantage of once you're there. It is therefore better to start planning at least a few weeks or months in advance. This will also allow you to benefit from better prices, which is not insignificant. Note, however, that some agencies specify a maximum anticipation date, meaning that, for example, it will not be possible to book a flight or even a hotel 2 or 3 years in advance... but this is natural and almost goes without saying.

How to find a professional to organize your trip?

No matter where you are or where you want to go, finding this type of service is relatively easy, as long as you don't live in a too remote area. Whether you live in Croydon downtown or in the deepest countryside, start by asking your acquaintances and loved ones, although it must be acknowledged that word-of-mouth is not necessarily the most effective way to find the rare gem (but you never know...). If you live in a very remote area, in the middle of the countryside, not finding a travel agency nearby (within 20 or 30 kilometers) should not stop you or discourage you; be sure that you will find an agency in the nearest medium or large city! In any case, rest assured that the right professional, once contacted, will be more than willing to make your life easier, and if necessary, subsequent exchanges can be done through emails or phone calls. If word-of-mouth yields nothing, which is very possible, then it is recommended to use the internet, by consulting a site like StarOfService, for example, which lists all professionals in a certain field, based on where you're conducting the search. In just a few clicks, the site will provide you with the contact details of the said professional and you can contact them right away, and this also applies to travel agents. From there, you are free to shop around or simply choose the one closest to your home, it is no longer our concern...

How much does a travel agency service cost?

The rates that we are going to indicate here are not contractual, but simply average values ​​obtained throughout the French territory. Each agency has its own way of billing, so we cannot recommend enough that you ask for the details of the services from the relevant agent. Only then can you have a precise idea of ​​what you are paying for. Having said that, let's now move on to the pricing, which, while not to be taken as exact figures, will still give you an idea of ​​the prices practiced on the market. In general, it should be noted that the majority of a travel agency's income comes from commissions paid by the various suppliers involved during the stay; these are percentages that are taken from each sale made. Generally, the agent on average takes between 8% and 10% of the public price for a plane ticket sold; regarding other services, the percentage is between 9 and 15% of the public price. Consulting fees, act and reservation fees are also sources of income for a travel agency, but it is up to each brand to quantify its services. Therefore, you will have to ask the question or inquire when the time comes.

How to choose the right travel agent or agency?

No matter where you are or live, whether in a particular city, region or department, finding this type of professional is relatively simple, based on studies on the subject. So whether you live in the inner city of Croydon or in the depths of the countryside in Moselle or Gironde, we advise you to start by asking around among your acquaintances and friends, as word of mouth is always a good way to find the right address for such things (we all know people who have traveled through a particular agency, so let's start by looking in that direction...). If this first search yields no results, it is then possible to use the Internet, as it is the most common way to purchase travel services, not physical agencies. Once online, no matter which search engine is used, we suggest consulting a site like StarOfService, for example, which lists all professionals in a particular field, depending on the location of the search and where you live. In just a few clicks, the site will provide you with the contact details of the professional and you can contact them within minutes to inquire about their availability, rates, etc. Don't hesitate to consult a large number of customer reviews and comments, as they are essential information for getting an idea of the level of service provided by the agent or agency in question.

Here are some questions to ask a travel professional during your first meeting:

- How long have you been practicing this profession? What training or diploma do you possess to carry out this activity? - What are your rates? Can I have a detailed breakdown of them? - Will you provide me with a proper quote prior to starting the work? - What are your availability to discuss my travel project? - Can you guarantee the respect of deadlines and rates that we agree upon?

Trending in Croydon

Explore on starofservice, professionals available nearby.

Truck driver facing 80 charges over school bus crash that left dozens injured

A truck driver who rear-ended a school bus, sending it rolling down a freeway embankment, got behind the wheel knowing his brakes were faulty, court documents reveal.

On Monday, a Melbourne court heard how high school students and the bus driver continue to suffer nightmares, flashbacks and physical pain from the crash near Bacchus Marsh.

The truck driver, Croydon man Brett Michael Russell, is facing 80 charges over the incident, which occurred when his prime mover smashed into the bus on the Western Freeway in the early hours of September 21, 2022.

The crash occurred as students and teachers from Loreto College Ballarat were on their way to the airport, bound for a NASA space camp in the United States.

A brick archway at entry to Loreto College Ballarat.

Police court documents show Mr Russell was a full-time employee of L & A Freight, and drove return trips between Melbourne and the regional Victorian town of Nhill five nights a week.

He was interviewed after the crash and he told officers he reported the prime mover's faulty engine brakes to his supervisor on September 19.

Even though the vehicle had not been fixed by the following day, Mr Russell decided to drive the defective truck to Nhill anyway.

He then collected and attached two trailers — which also had faulty parts — and realised the braking "wasn't very responsive".

'I still took the risk,' truck driver tells police

A man wearing a face mask, jeans and a blue hooded jumper leaves court.

Mr Russell, 61, began the trip back to Melbourne, and did not stop despite alarms sounding in his cabin.

"Why didn't you pull over?" an officer asked him during the interview.

"Because I knew I'd be all right," he replied.

Mr Russell was asked if he recognised the risks of the situation.

"Yes. And I still took the risk," he said.

Mr Russell is facing a committal hearing at the Melbourne Magistrates' Court, as prosecutors seek to convince Magistrate Kieran Gilligan that there is enough evidence to send the case to a County Court trial.

Expert witnesses say students and driver suffer nightmares following crash

court sketch of accused truck driver Brett Michael Russell

Prosecutor Susan Borg said the victims included 25 children on the bus, and 10 adults.

Ms Borg said many of the students on the bus had "physical injuries and psychological injuries and are not coping".

Mr Russell's legal team may call several of those students to give evidence during the committal, as they challenge police claims about how serious some of their injuries are.

Psychologist Gabrielle French said one student she treated suffered mood changes, sudden bouts of crying and would wake up from nightmares where she was on a bus.

Another witness, doctor Adam Rouse, said the bus driver also suffered nightmares and flashbacks, and it took several months for him to feel comfortable to return to work on a limited basis.

Mr Russell's lawyer, John Lavery, conceded he would be "very surprised" if his client wasn't committed to stand trial on some of the charges, which include reckless driving endangering life and recklessly causing serious injury.

According to other court documents released last year, a post-crash investigation of Mr Russell's truck and two trailers found only two of the six axles on the trailers were operating effectively.

A senior constable from Victoria Police's mechanical investigation unit found the brakes on the truck were overheated and had "recently been used in an aggressive [manner]".

"This would have led to the brakes not working to their full effectiveness," he wrote.

Footage captures truck 'weaving' through traffic 

The crash occurred on a section of the Western Freeway where speed limits had been reduced to 40 kilometres per hour due to an earlier, unrelated accident.

SES workers walk down an embankment at night.

Cars were banked up for "a considerable distance", police said, and Mr Russell's truck was captured on dashcam footage "weaving" around traffic management appliances.

Police allege Mr Russell swerved into the left lane of the freeway, and rear-ended the bus with so much force that it was sent tumbling down an embankment.

"The injuries sustained by the victims ranged from an almost total amputation of a foot, to bruising and other soft tissue injuries," police said in the court documents.

"The mental trauma of being involved in this incident in the middle of the night at what should have been the start of a trip of a lifetime, cannot be underestimated."

The committal hearing continues.

  • X (formerly Twitter)

Related Stories

Schoolgirls' delight at us space camp months after bacchus marsh bus crash.

two students from loreto college ballarat wearing astronaut suits and participating in a space mission simulation

  • Bacchus Marsh
  • Courts and Trials
  • Road Accidents and Incidents

Cookies on GOV.UK

We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their services.

You have accepted additional cookies. You can change your cookie settings at any time.

You have rejected additional cookies. You can change your cookie settings at any time.

travel documents section in croydon

  • Entering and staying in the UK
  • Refugees, asylum and human rights
  • Refugee, asylum and human rights claims
  • Information booklet for asylum applications
  • UK Visas and Immigration

Information booklet about your asylum application

Updated 13 November 2023

travel documents section in croydon

© Crown copyright 2023

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected] .

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/information-leaflet-for-asylum-applications/information-booklet-about-your-asylum-application

Claiming Asylum

The Home Office is responsible for considering asylum claims. Throughout the asylum process you will be treated with respect, dignity and fairness regardless of your age, disability, ethnicity, nationality, race, gender, sexual orientation, religion or belief.

This guidance contains important information about claiming asylum in the United Kingdom (UK) and explains what to expect during the asylum process. 

 We will also explain:

where to claim asylum

where you can find help and advice

claiming as a child

what to expect after claiming asylum

asylum support

your rights and responsibilities as an asylum claimant

What is asylum?

You should only make a claim for asylum (international protection) if you fear return to your country of origin / nationality. An asylum applicant becomes a refugee once they are granted asylum.

To be recognised as a refugee under the 1951 United Nations Convention Relating to the Status of Refugees, you must have left your country and be unable to go back because you have a well-founded fear of persecution based on one of the following convention reasons:

nationality

political opinion

membership of a particular social group*

(*a group sharing a common characteristic that cannot be changed)

If it is decided that you are not a refugee because your claim is not based on one of the five convention reasons listed above but there are substantial grounds for believing that you would face a real risk of suffering serious harm if returned to your country, you may qualify for Humanitarian Protection.

If you do not require international protection (asylum or Humanitarian Protection) but would still like to remain in the UK for other reasons, you should seek legal advice. If your claim for international protection is refused, it may affect any further claims you may have to stay or to visit the UK.

Note that asylum claims registered before 28 June 2022 will be considered under previous legislation and asylum policies.

 Asylum claims made on or after 28 June 2022 will be considered under Section 16 of the Nationality and Borders Act 2022 .

‘Inadmissible’ claims

Note that the Illegal Migration Act 2023 became law on 20 July 2023 but not all parts of it have started.

If you made an application for asylum after the 6 March 2023 you may be affected by changes within this act once it is fully implemented.

The information below will change when this section of the Illegal Migration Act has started.

For further information see the Illegal Migration Act 2023 . You can find the latest asylum guidance at Visas and immigration operational guidance

If you have travelled through a ‘safe third country’ on your way to the UK or have a connection to a safe country, your asylum claim may not be admitted to the UK asylum process. A ‘safe third country’ is one which is assessed as safe according to specified criteria. For further information, see Inadmissibility: safe third country cases ).

In such cases, we will make arrangements to find a safe country that will admit you there. This country may be a safe third country in which you were present before claiming asylum in the UK, one with which you have some other connection or any other safe third country that will accept you. If you are being removed to a safe third country your asylum claim will not be considered in the UK. You will be informed of this and any appeal rights you may have.

If you are an EU national, then the UK will not substantively consider your claim except in exceptional circumstances.

For further information on inadmissible claims see Nationality and Borders Act 2022 .

Claiming with or as a dependant

What happens if i have dependants, or i am a dependant of someone else claiming asylum.

If you are claiming asylum and you want any of your dependants (a spouse, civil partner or unmarried partner or children under 18 years old) to be part of your asylum claim, then you must bring them with you. (An unmarried partner is defined as someone that you have been living with in a subsisting relationship akin to marriage or a civil partnership for two years or more.) Dependants can be added to your claim at a registration event, but not once a decision has been made on your asylum claim.

You have the right to apply as a dependant of a main claimant, but you should make your own individual claim for asylum if you have your own protection needs. If you are claiming asylum as part of someone else’s claim (for example as a dependant of your spouse), you will also be asked in private (by a Registration Officer) whether you would like to claim for asylum in your own right. If you have protection needs, you are expected to claim asylum at the earliest opportunity. Failure to do so may affect your credibility.

If you have child dependants under 18 years old, you will be asked about their protection needs. Their protection needs may be the same as you, or they may have additional/ different protection needs.

If they have the same protection needs, the claims can be considered together as a Family Asylum Claim. Whilst the main claimant and any children will each be a claimant in their own right, the claim will be dealt with in a single consideration. This is on the basis that the protection needs of each claimant are the same as those established by the main claimant.

Where your children have additional or different protection needs, their asylum claim will be individually considered. They will be treated as an accompanied asylum-seeking child and their case dealt with by officers trained in children’s asylum cases.

If your children have no protection needs, they can still be a dependant on your claim. This means that they will be considered for permission to stay in-line with the main claimant should their asylum claim be successful.

Unaccompanied asylum-seeking children

Claims from those under 18 years of age are considered under a different process from adult claims, due to the specific needs and requirements of children. We will, when considering claims from children, consider the need to safeguard and promote the welfare of children in the UK.

We will contact your Local Authority’s Children’s Services department on your behalf if you are not already known to them. They will also be responsible for looking after you and giving you accommodation if you are not accompanied by an adult.

If you are an unaccompanied asylum-seeking child, we will also give your details to an organisation independent from the Home Office called “The Children’s Panel”, who will advise and assist you in your contact with the Home Office and local government agencies.                                   

Apply to stay in the UK as stateless person

If you do not fear return to your country of origin or country of former habitual residence, you may decide to apply for permission to stay in the UK as a stateless person. You can apply to stay in the UK as a stateless person if you meet the requirements in Part 14 of the Immigration Rules . You can normally stay in the UK for 5 years if you’re given permission to stay (known as ‘leave to remain’). You can apply for settlement or further leave when your leave expires.

If you cannot return to another country because you fear persecution there, you should claim asylum first.

You must apply online . It does not cost anything to apply. 

You can find further details on how to Apply to stay in the UK as a stateless person

Your rights and responsibilities while claiming asylum

If the UK is responsible for considering your claim your rights and responsibilities whilst you are claiming asylum include:

remaining in the UK throughout the duration of your asylum claim

having the opportunity to give full account of your reasons for claiming asylum

having your claim considered fairly and accurately

being assured of confidentiality concerning your asylum claim (the UK will not inform your country of origin that you have made a claim for asylum)

having access to support and accommodation if you are eligible

having legal representation (free legal advice depends on your financial circumstances)

having the right to appeal against your asylum decision, if you are eligible

As an asylum claimant, we expect you to co-operate with the asylum process and Home Office officials at all times. Any omission or misrepresentation of facts may affect the decision we make on your claim. If you use deception to obtain leave to enter or remain in the UK, any leave you have been granted may be taken away. It is also a criminal offence, and you may be prosecuted.

It is your duty to submit all available documentation to substantiate your claim, including your age, your background (including background details of relatives), your identity, your nationality or nationalities, any country or countries and place(s) of previous residence, any previous asylum claims, your travel routes, your travel documents, any medical evidence and any evidence that may support your asylum claim.

It is also your responsibility to:

keep in regular contact with the Home Office

maintain up to date contact details. You can update your address online by visiting www.visa-address-update.service.gov.uk

attend asylum interviews and other appointments

respond to Home Office correspondence

exit the UK if you are not granted leave and any appeal fails

obey the law - if you are in doubt about what the law is then it is your responsibility to find out

How to claim asylum?

You are expected to claim asylum at the earliest possible opportunity. Failure to do so may be taken into account and affect the credibility of your claim. For most people this should be immediately on arrival to the UK.

If you are a social worker or guardian with an unaccompanied asylum seeking child in your care based in London and the South East, contact us on this email address: [email protected] .

If you are a social worker with an unaccompanied asylum-seeking child based elsewhere in the UK, contact  [email protected] .

All unaccompanied children should/will be advised to use the walk-in service.

If you are an adult who is not detained, you should contact the Intake Unit Appointment Line. The appointment system is for those who have somewhere they can stay until their appointment, the appointment location will be based on your location. We also have a ‘walk-in’ service (no appointment necessary) available at Croydon and Belfast Intake Unit for people who do not have anywhere to stay or who have exceptional needs.

Even if you don’t have somewhere to stay, where possible you should book an appointment by telephone which will confirm the date, time and location of your appointment.

For bookings and queries, call the Intake Unit Appointment Line 0300 123 4193. Opening hours: Monday to Thursday 9am to 4.45pm, Friday 9am to 4:30pm

Tell us as soon as possible about any special needs or requirements for the registration interview. This may be when you are booking an appointment or as soon as possible afterwards by calling us back.

Examples of special needs are mobility difficulties or whether you would prefer to be interviewed by a male or female Registration Officer. You should also inform us of any special needs on the day that you are making your asylum claim. Where feasible, we will try to accommodate any requirements you tell us about.

If you are delayed or are unable to attend your appointment for any reason, notify us as soon as possible by calling 0300 123 4193.

If you are unable to travel to Croydon due to a health condition, a disability, or an exceptional circumstance, we may be able to offer you an appointment closer to your home, at one of our regional offices.

Where to find us  

Croydon Intake Unit (CIU)  Lunar House  40 Wellesley Road  Croydon CR9 2BY

You can park in one of the two car parks in central Croydon (sat nav reference: CR0 1UP and CR0 0XH).

There are trains to East and West Croydon stations from London Victoria and London Bridge. If you are travelling to West Croydon, use the available underpass to get to Lunar House. Both stations are in Travelcard zone 5. To plan your journey, visit  www.nationalrail.co.uk .

There are buses to Croydon from locations including Brixton, Bromley, Crystal Palace, Heathrow, Streatham and Tottenham Court Road. To plan your journey, visit  www.tfl.gov.uk .

Tramlink is a light railway linking Croydon with Wimbledon, Beckenham and New Addington. To plan your journey, visit  www.tfl.gov.uk .

The asylum process

You must make every effort to comply with the asylum process. Failure to attend the asylum interview without a good reason may result in your asylum claim being treated as withdrawn. In addition, if you have an appointment, such as a reporting event, which you fail to attend then your claim could be withdrawn. If you have any problems with regards to attendance or compliance with our requests, you should contact the decision-making unit handling your claim and inform them at the first opportunity. The contact information will be included in your substantive interview invitation letter. If your non-compliance with the process is due to illness or exceptional circumstances, evidence should be provided such as a doctor’s letter.

You must maintain up to date contact details to allow important information regarding your asylum claim to be issued to you, for example questionnaires and appointment details. You can update your address online by visiting www.visa-address-update.service.gov.uk . Failure to maintain up to date contact details or respond to important information regarding your asylum claim in a reasonable time frame may result in your asylum claim being treated as withdrawn.

We will send you various letters during the asylum process. Most of these will be in English. If you do not understand what a letter says, then you should ask your legal representative, to explain the letter to you.

If you do not have a legal representative, ask a friend or family member to help. You can also use the support detailed in  section 4 of this guidance  (Getting advice and assistance).

Asylum questionnaire

During your asylum claim, you may be asked to complete an asylum claim questionnaire (ACQ). You will be contacted with all the necessary information if this is applicable to you. Submission of an asylum questionnaire may lead to a positive decision being made without a substantive interview or a decision being made following a shorter interview. If you cannot complete the questionnaire, contact the Home Office using the details on the letter to let us know and make alternative arrangements.

Separately, you can complete a form called a ‘Preliminary Information Questionnaire’ which is also known as a ‘PIQ’. The PIQ is designed to help you provide information about the reasons why you need protection in the UK and will assist you in setting out your claim. It may also help you to prepare for your substantive asylum interview.

The information you provide in your PIQ will give the Home Office a better understanding of your asylum claim and it could also help us to make any reasonable adjustments that you may require when attending your interview.

If you do not feel able to complete this form (the PIQ) yourself, you can seek assistance from your legal representative or from organisations such as Migrant Help. Further details about where you can obtain advice and assistance can be found in  section 4 of this guidance .

An electronic copy of the Preliminary Information Questionnaire can be found at  https://www.gov.uk/government/publications/preliminary-information-questionnaire-for-asylum-claims .

Registration and screening

What to bring to your registration appointment.

It is important that you attend your appointment with any dependants who are present in the UK that you wish to be part of your asylum claim. By dependant we mean your spouse or unmarried partner (an unmarried partner is defined as someone that you have been living with in a subsisting relationship akin to marriage or a civil partnership for two years or more) and your child/children (under 18).

When making your asylum claim it is essential that you bring with you:

Your passport and the passport(s) of your spouse and any dependants in the UK that you wish to be part of your claim.

Other identification documents which will help us to establish your identity and nationality: these may include, birth certificates, driving license, marriage certificates and any other national identity documents.

Any other documents that will support your claim.

Any medication you or your dependants are currently taking.

Any necessary items for young children (nappies, milk etc.)

Food/water due to the possible long waiting time.

Evidence of your accommodation:

If you are living in the UK, provide documentary evidence of your accommodation such as a tenancy agreement or recent utility bill (for example gas, electricity) showing your full name and UK address.

If you are living in someone else’s house, bring a letter (no older than 3 months) from the householder which says you can stay in their house and documentary evidence such as a utility bill showing the householder’s full name and address.

Note that it is your duty to provide us with all available documentation to substantiate your claim as soon as possible.

If you claimed asylum anywhere other than an Asylum Intake Unit and you do not have with you the documents listed above, you should give them to your asylum casework team as soon as possible following registration.

What happens when I arrive for my registration appointment?

Security check.

Every member of the public who enters the building must undergo a series of security checks, including of your baggage.

Reception desk

You will be greeted at the reception desk and asked some questions and to show your verification form.

Fingerprinting

Everyone that makes a claim for asylum must have their photograph and fingerprints taken.

Children under 5 years of age will not have their fingerprints taken.

Registration interview

You will be asked to confirm your personal details such as your name, date of birth and address.  You will also be asked briefly to outline why you are claiming asylum’.

The asylum registration interview is divided into several parts:

Basic questions about your identity and details of your family.

Questions about how you travelled to the United Kingdom and links to other countries.

Questions about whether you have any disabilities, medical or health conditions.

You will be asked why you left your country and reason you cannot return (requiring just a brief explanation).

Questions relating to any criminal offences and national security.

If you booked an appointment by telephone, you will be asked to confirm your personal details, family details, any medical conditions and other information gathered during the telephone booking.

Children do not have a registration interview, but where required they will have a welfare interview.

If you are unable to provide reliable evidence of your country or place of origin or we have reason to doubt your claimed nationality, we may ask you to undergo Language Analysis testing during your registration interview or when you are invited to your substantive interview. If you agree to this, you will be interviewed by a language expert over the telephone to help determine your country or region of origin and a report is then produced to help us establish your country of nationality. Failure to participate fully in the language analysis interview may undermine your claim to be a refugee and forms part of the evidence that is available for the consideration of your claim.

Your documentation

When all actions related to your registration appointment have been completed, your documents will be returned to you.

Accommodation

If you can stay with a friend or relative whilst your claim is considered you can apply for financial support to cover essential living items such as food, clothing and toiletries.

If you have requested and qualify for accommodation, you may have to wait for transportation. Do not leave until you have been issued your documents.

How long will my registration appointment last?

We aim to complete your registration appointment within four hours, however, there are occasions where it will take longer. You should bring anything you need, for example: medication, food/water and anything you need for any young children you have with you.

If you require accommodation and need transport to take you to initial accommodation your wait is likely to be longer. Whilst in the waiting area, listen for announcements that will keep you informed of any change to the waiting times during the day.

Will I be detained?

If it is decided that the UK is not obliged to decide your claim because another country has responsibility for considering it, then you may be detained.

If the UK has responsibility for considering your claim and you are suitable for detention under detention policy and other qualifying circumstances apply, then you may be detained and your asylum claim considered whilst you are detained.

You will be asked if there are any reasons why you should not be detained.

If you are detained, we will explain the detention processes to you in more detail and regularly review your suitability for detention. You will be able to apply for  immigration bail .

If you are not detained, and the UK is responsible for considering your claim we will allocate your case to an asylum decision making team. You will be able to contact this team if you have questions about the asylum process. If there is a change in circumstances, then your suitability for detention could be reviewed.

Application Registration Card (ARC)

When will i receive it.

The ARC is evidence that you have submitted an asylum claim in the UK. Once your asylum claim has been registered, your biometrics taken and we have your address details, we will send you an ARC.

If you move address, notify the Home Office immediately as failure to do so may lead to delays in receiving your ARC.    

You can update your address online by visiting www.visa-address-update.service.gov.uk .

Generally, the ARC will be delivered within a few working days. The ARC is not an identity card, but it will contain your personal details including your name, date of birth and nationality in addition to your photograph. Each of your dependants will have their own card. You may be asked for it when you access some services, such as registering with a doctor and interacting with the Home Office.

You can find further information on the ARC at: https://www.gov.uk/government/publications/application-registration-card-arc/application-registration-card-arc

Substantive asylum interview

When will i have my interview.

If we need to interview you to make a decision on your claim we will send you information about the date of your asylum interview in a letter. Your asylum interview will be conducted in private. If you have asked for either a male or female interviewing officer, then we will arrange this for you.

What can I expect at my asylum interview?

Your asylum interview is your opportunity to speak to us face to face (or via video conferencing). It is very important that you attend the interview. Decision Makers doing the interview are specially trained and are aware of how difficult it can be to talk about traumatic experiences, they will make it as sensitive and reassuring as possible. However, it is important that the information is shared in these interviews as this is your opportunity to give an account of all the reasons you left your country and why you are afraid of returning home. It is very important that you provide as much detail as possible.

We will interview you in your first language or a language that you are reasonably able to understand. The interview will be recorded, and you will receive a copy of your interview record. It is very important that you give us any evidence or information that you can to support your account at this time.

If you have further evidence you wish to submit after your asylum interview, you should do so within the timescale we give you and you should inform us and your legal representative if this will be a problem for you.

If your claim includes gender-based persecution, which is persecution you may have experienced because of your gender (for example domestic violence and/or abuse, forced marriage, ‘honour-based’ violence, Female Genital Mutilation, rape or other forms of sexual violence) we will ask about your experiences sensitively. You will not be asked for precise details about any sexual assaults. However, you may be asked about the events leading up to and following the assault if this is relevant to your asylum claim.

We recognise that if you are lesbian, gay, bisexual, transgender and/or any other minority orientation or gender identity (or perceived to be), you may have experienced discrimination and/or persecution in your home country. You should be assured that we will treat your claim sensitively and will consider your statements against the objective country information (this is information collated from trusted sources).

If you have children, some offices provide partitioned family rooms or can provide childcare so that your children can be looked after whilst you are being interviewed. To check if this is available, contact the casework team handing your case.

How long will my asylum interview last?

The length of your asylum interview can vary and will depend on your asylum claim. It is advisable that you keep the day of your asylum interview free to allow sufficient time for the interview to be completed in full.

Can I bring anyone with me to my asylum interview for support?

You can bring your legal representative with you to this interview. If you are receiving free legal advice (known as Legal Aid), you should check with your legal representative if they will be able to attend or not.

If there are exceptional reasons, you may also wish to bring a friend, companion, or supporter with you for emotional, medical or spiritual support, particularly if you have suffered traumatic experiences or sexual violence. You should agree this with us before the interview. Note that this person will not be able to answer any questions for you.

 I cannot attend my interview

Interviews can only be postponed for reasons of ill health or other exceptional reasons. You should inform the asylum team as soon as possible if you think you may have a problem coming to your interview. You are expected to provide medical evidence of any illness from your doctor (GP), consultant or other appropriately qualified, regulated, relevant healthcare professional.

If you do not come to your asylum interview, we will write to you to find out why you did not attend. If you do not reply within 10 working days (24 hours if you are detained) explaining why you could not come to your interview, your asylum claim may be treated by us as withdrawn.

If your claim is recorded as withdrawn, we will not consider your asylum claim any further and you will be required to leave the UK.

Asylum decision

Who will decide my asylum claim.

A decision-maker will decide your asylum claim after your asylum interview. You should note that the person who interviewed you may be different from the person making the decision on your claim, in some circumstances a decision may be made without you having to complete a substantive interview. We will notify you of this decision in writing.

How long will it take to decide my asylum claim?

We will aim to make a decision on your claim as soon as possible, however, there may sometimes be delays. We will seek to prioritise claims based on individual circumstances.

Possible outcomes

Grant of refugee status.

If you are granted refugee status, you will also be granted permission to stay for a minimum of five years.  

During your period of limited leave, if there is a significant and non-temporary change in country conditions, it may be decided to review grants of refugee status. Your status may also be reviewed if we receive information relating to your actions that may mean you were not eligible to be granted refugee status, such as if your refugee status was obtained by misrepresentation.

Individuals granted refugee status can apply for settlement after five years on the protection route. Applications for settlement can be made one month before your grant of permission to stay expires.

Grant of Humanitarian Protection

If you do not qualify as a refugee under the 1951 Refugee Convention but it is accepted that you have a need for international protection, you will be granted Humanitarian Protection. If you are granted Humanitarian Protection, you will be granted permission to stay for a minimum of 5 years.

If there is a significant change of circumstances in the country you fled from during your initial grant of leave and you no longer require international protection, or if there is other evidence that shows that Humanitarian Protection is no longer appropriate, we may review your status.

Individuals granted Humanitarian Protection can apply for settlement after five years on the protection route. Applications for settlement can be made one month before your grant of permission to stay expires.

Grant of other leave

If you are not accepted as needing international protection but it is considered that there are reasons for allowing you to stay on a temporary basis, you will be granted Limited permission to stay. One month before your limited leave expires, you should contact the Home Office and make arrangements to leave the UK or apply for additional leave.

Integration assistance

If you are granted status (or permission to stay) in the UK, you will be provided with information to help you access your entitlements and assist with your integration into the UK. Migrant Help ( section 4 of this guidance ) will also be able to provide advice and support.

Biometric Residence Permit application

If you are granted status (or permission to stay) in the UK, you will be issued with a Biometric Residence Permit (BRP). When you claim asylum, it is a legal requirement that you also apply for a BRP. You do this by confirming your personal details.

We may also need to take your fingerprints again. We will inform you If this is required.

Refusal of an asylum claim

If you are refused asylum, we will give you a letter explaining why. The letter will explain whether you have a right of appeal against this decision. If you disagree with the decision and are entitled to appeal, you will also receive information on how to appeal.

Requirement to leave the UK

If your asylum claim is withdrawn or we refuse your claim and you are at the end of any appeal process (or if you do not submit an appeal), you will be required to leave the UK. It is expected that you should leave the UK within 21 days. If you do not leave voluntarily, the Home Office will enforce your removal. If your removal is enforced, you will be banned from travelling to the UK for 10 years.

Voluntary Returns Service (VRS)

There is support available to you at all stages of the asylum process if you decide that you wish to return home as you no longer want to claim asylum in the United Kingdom. If you decide to make your own arrangements to leave the UK, you should inform the Home Office and your asylum claim can be closed. .

You can notify us directly or use the independent support services detailed within this guidance ( see section 4 – Getting advice and assistance ).

If you need support to return home, the Home Office voluntary returns service can help you to make arrangements to return home including help with financing your return and financial support of up to £3000 to help you after you have left the UK. For details about how to use the Home Office voluntary returns service visit  www.gov.uk/return-home-voluntarily .

To apply online you will need to provide your UK residential address and an email address.

To speak to the Home Office voluntary returns service, call 0300 004 0202 lines open Monday to Friday 9am to 5pm.

Asylum support

Financial and accommodation support, am i entitled to asylum support.

When you claim asylum, we will ask you if you need accommodation. If you have nowhere to stay or insufficient funds to provide for your own accommodation, we will firstly accommodate you in what is called ‘initial accommodation’ (IA). Initial accommodation is housing that can be full-board, half- board, or self-catering. It is usually communal accommodation in a hostel-type environment or hotel but may be something else such as on a vessel.

Migrant help ( migranthelpuk.org ) are an independent charity contracted to provide independent advice to asylum seekers by the Home Office. In addition to providing information and assistance about the asylum process (but not legal advice), they will assist you with a support application and any changes in circumstance, such as applying for subsistence only. See  section 4 of this guidance  for contact details for Migrant Help asylum services.

Whilst you are in initial accommodation, you will need to complete an asylum support application form (ASF1) which will be assessed to see if you qualify for support.

Checks will be made to see if you have your own income or assets. You will need to declare any resources that you have in the UK and abroad. A decision will be made on whether you should use them to fund your own living expenses.

If we accept that you qualify for accommodation (and financial support) you will be granted Section 95 support and await dispersal to longer term accommodation. The amount of time people stay in initial accommodation can vary before moving onto dispersal accommodation, but it could be significant. This means that you may be in initial accommodation for an extended period, and your accommodation may not consist of what would be considered a ‘conventional’ dwelling, like a house or flat. However, your provider and the Home Office will ensure that your needs are met during this time and any form of accommodation offered will be adequate for your purposes. If you consider that your needs are not being met, you should raise this with Migrant Help to look at how changes can be made to your accommodation.

If you need accommodation, it is offered on a no choice basis. We will not accommodate you in a specific location unless we consider you to have an exceptional need.

How long will asylum support be provided for?

Support can only be provided until a decision is made on your asylum claim and whilst an in-country appeal is pending. Separate rules apply if you have children.

Can I apply for support if I only need accommodation or only need financial support?

Yes. If you have accommodation, for example with a relative or friend who can provide you with a place to stay, you can stay with them and still apply for financial support for your day-to-day needs. If you have money or a regular income but no accommodation, you can apply for accommodation only.

What if my circumstances change?

You should advise us immediately if your circumstances change. You can notify us directly or use the independent support services detailed within this guidance ( see section 4 ). For example, if the relative or friend who you are staying with can no longer provide you with accommodation, you will be able to apply for accommodation and financial support.

If your address changes you must notify us. If you do not notify us of a new address within a reasonable timescale your asylum claim may be treated as withdrawn. You can update your address online by visiting www.visa-address-update.service.gov.uk .

What happens if I delay making my asylum claim?

If you delay making your asylum claim, your support application may be refused so you must make your asylum claim as soon as possible. The time between booking your appointment and attending the appointment will not count as a delay.

Am I liable for prosecution if I fail to disclose that I have funds?

When applying for asylum support you must tell the Home Office about any funds you have, either in the UK or elsewhere. This will be taken into account when we arrange support for you. Failure to disclose this information may result in prosecution. It is an offence to secure support through false or dishonest representations. When you apply for support you will have to agree to a credit check and databases (such as bank databases) will be checked.

Is additional asylum support available?

If you are pregnant or have children under the age of 3 and are in receipt of asylum support in dispersal accommodation, you are entitled to receive additional payments for the purchase of supplementary foods.

More information on asylum support can be found here: Asylum support: Overview

Useful information

Getting advice and assistance, migrant help.

Migrant Help Asylum Services are available 24 hours a day, 7 days a week, 365 days a year.

They provide free independent advice, guidance and information on:

how to claim asylum

financial support

finding legal representation

the asylum process

accessing healthcare

accommodation support

any other asylum issues

migrant Help cannot assist with ARC related issues.

Feel free to contact them for assistance. You can contact Migrant Help by:

webchat: https://ellis.custhelp.com/app/chat/chat_launch

raising and issue on their website: https://ellis.custhelp.com/app/ask/session

calling their freephone helpline on: 0808 8010 503

These services are available 24 hours a day, 7 days a week and offer full interpreting service. Note: If you reside at Napier, Migrant Help personnel are available on site.

More information and translated advice in 10 languages is available on Migrant Help’s website  www.migranthelpuk.org .

Getting legal help

As well as Migrant Help, you might want to contact the following organisations for help finding legal representation:

Legal Aid Agency  https://find-legal-advice.justice.gov.uk/

Gov.uk  https://www.gov.uk/find-an-immigration-adviser

Scottish Legal Aid Board (Scotland) https://www.slab.org.uk/

The Law Society of Scotland (Scotland)  https://www.lawscot.org.uk/

The Law Centre NI  https://www.lawcentreni.org/

Support available for people seeking asylum

If you have concerns about your physical or mental health, you may wish to, in the first instance, consider what support mainstream NHS can provide. Your asylum claim will not be affected by any illness or treatment you are receiving. You are entitled to see a doctor (GP) and have NHS provided hospital care without charge. Note that if you have funds of your own you may have to contribute to your healthcare costs by paying for your prescription medicines (England only). Prescription medicines in Scotland and Wales are free of charge. Further information is available at: NHS entitlements: migrant health guide .

Here is a list of other services, from the NHS & from non-governmental organisations, who provide information and support to migrants:

Refugee Action (England and Wales)

The Refugee Council (England and Wales)

Bryson Intercultural (Northern Ireland) , telephone: 028 9244 8447

Scottish Refugee Council (Scotland)

Help if you’re a child or young person

If you need to talk to someone about something that’s happening or something you are worried about:

Barnardo’s https://www.barnardos.org.uk/get-help

call Childline on 0800 1111

NSPCC on 08088005000

Tracing your family

If you have lost contact with your family, the Red Cross may be able to assist. We can refer you to the Red Cross, who will contact you to arrange an appointment. They have offices throughout the UK which can be found at: 

  • the British Red Cross https://www.redcross.org.uk/get-help/get-help-as-a-refugee

Modern slavery

Modern slavery is a term that covers all forms of slavery, trafficking and exploitation. Trafficking includes transporting, recruiting or harbouring an individual with a view to them being exploited. Modern slavery crimes may involve, or take place alongside, a wide range of abuses and other criminal offences such as grievous bodily harm, assault, rape or child sexual abuse.

Victims of modern slavery can be men, women and children of any age across the world. 

To be considered a victim of human trafficking there must have been action (recruitment, transportation, transfer, harbouring or receipt) achieved by a means (threat or use of force, coercion, abduction, fraud, deception, abuse of power or vulnerability) for the purpose of exploitation (e.g. sexual exploitation, forced labour or domestic servitude, slavery, financial exploitation, illegal adoption, removal of organs).

For example, you may have been told you were coming to the UK to work legally, but once in the UK you have been forced to work as a domestic servant or as a prostitute, with threats of violence if you refused.

The National Referral Mechanism (known as the NRM) is the process by which people who may have been victims of modern slavery are identified, referred, assessed and supported in the United Kingdom.

The Salvation Army provides specialist support for all adult victims of modern slavery in the UK.

The confidential Referral Helpline 0800 808 3733 is available 24 hours a day, 7 days a week to anyone who suspects that they, or someone they have come across, might be a victim of modern slavery in need of help.

You can also visit their websites for further information:

https://www.salvationarmy.org.uk/modern-slavery/supporting-survivors

National referral mechanism guidance: adult (Northern Ireland and Scotland)

Help groups

Modern slavery helpline: http://www.modernslaveryhelpline.org/

Victim support: http://www.victimsupport.org.uk/

The Salvation Army: http://www.salvationarmy.org.uk/

The TARA project (Scotland): http://www.tarascotland.org.uk/ (female victims of sexual exploitation)

Migrant Help (Scotland): [email protected] (male and female victims)

Migrant Help (Northern Ireland): [email protected] (male victims of labour exploitation; female victims of labour exploitation can also be assisted if accompanying their male partner who is a victim of labour exploitation)

Belfast and Lisburn Women’s Aid (Northern Ireland): [email protected] (female victims of any exploitation)

Victims of torture

If you have been the victim of torture, you may need support from specialist organisations that work with torture victims. Freedom from Torture and the Helen Bamber Foundation are two charities, independent of the Home Office, that can provide medical and social care, practical assistance and psychological and physical therapy:

Freedom from Torture: http://www.freedomfromtorture.org/

Helen Bamber Foundation: http://www.helenbamber.org/

If you feel you are in need of assistance from one of these organisations, then your legal representative, your doctor (GP) or voluntary sector organisations can refer you to them. If you feel able to do so, you should also inform the officer who interviews you either at your asylum registration interview or at your substantive asylum interview.

Gender based violence and abuse

You may have suffered gender-based violence and/or abuse in your home country, in transit to the UK or whilst in the UK. This can include acts that inflict physical, mental or sexual harm or suffering, threats of such acts, coercion (threats made against you that made you feel like you had no choice) and other deprivations of liberty.

If you have experienced this type of violence and/or abuse, you should disclose such information as soon as possible. We want you to feel safe so that you can tell us about any rape, sexual violence or other harm that you have suffered either in your country of origin or here in the UK. If you feel unable to tell a Home Office official, speak to your legal representative. If the violence and/or abuse has taken place in the UK, you should contact the police. You can also contact one of the specialist organisations below for independent advice and support:

Rape crisis (England & Wales): http://www.rapecrisis.org.uk/

Rape crisis (Scotland): http://www.rapecrisisscotland.org.uk/

Survivors Trust: http://www.thesurvivorstrust.org/

Women’s Aid: http://www.womensaid.org.uk/

Men’s advice line: http://www.mensadviceline.org.uk/

Galop (for Lesbian, Gay, Bisexual and Transgender experiencing abuse): http://www.galop.org.uk/

FGM (Female Genital Mutilation)

FGM is the mutilation of the external female genitalia for non-medical reasons. It is sometimes known as female circumcision, cutting or ‘sunna’. FGM is illegal in the UK. It is also illegal to arrange for a child to be taken abroad for FGM. Offenders face a large fine and a prison sentence of up to 14 years.

What can you do?

If you are worried about someone who is at risk of FGM or has had FGM after coming to the UK, then you must share this information with the police or with Social Services. It is their responsibility to investigate and protect any girls or women involved.

If you have been affected by FGM, you can contact Forward for information on the services available including one-to-one support:

Forward (Foundation for Women’s Health Research and Development): https://www.forwarduk.org.uk/violence-against-women-and-girls/female-genital-mutilation/

The National Society for the Prevention of Cruelty to Children (NSPCC): https://www.nspcc.org.uk/what-is-child-abuse/types-of-abuse/female-genital-mutilation-fgm/  The NSPCC has a FGM helpline which is a free, anonymous 24-hour service - you can call the FGM helpline if you’re worried a child is at risk of, or has had, FGM.

Sexual and gender identity support

For advice, information and support if you identify as lesbian, gay, bisexual, transgender and/or another minority orientation or gender identity you can contact:

  • Rainbow Migration  https://www.rainbowmigration.org.uk/en

Living and working in the UK

Will i be given permission to work in the uk.

You are generally not allowed to work while your claim for asylum is being considered. However, if you have previously been given valid leave and Permission to Work in the UK, you should contact the asylum team considering your case to clarify whether you still have the right to work and whether there are any restrictions.

If we have not made a decision on your initial asylum claim after one year (and this delay is not attributed to you), you may request Permission to Work in certain job roles. This right will cease if your claim for asylum is finally determined as unsuccessful.

For more information on how to apply, see the  caseworker guidance on permission to work for asylum applicants .

Will I be able to undertake any voluntary work?

You may undertake voluntary activity for a registered charity or voluntary organisation. However, you should check with the asylum team considering your case before you volunteer, as there are exceptions to this position. The activity must not amount to unpaid employment or payment in kind (such as you are being given something other than money in exchange for working, including, for example, accommodation).

Criminal and anti-social behaviour

Criminal and/or anti-social behaviour is not tolerated in the UK. Action may be taken against you if you are found taking part in:

rowdy, nuisance or intimidating behaviour

vandalism or graffiti

begging, fighting, spitting or anti-social drinking

using or selling drugs

carrying illegal weapons

not following road safety laws

dumping rubbish or abandoning cars

The carrying of offensive weapons, such as a knives, may result in a prison sentence.

Violence and sexual offences are serious crimes that deeply affect the lives of victims and warrant significant prison sentences. The age of sexual consent in the UK is 16.

Smoking ban

It is illegal to smoke inside public buildings or enclosed public spaces and business premises (this includes restaurants, shops, buses, trams, trains and hospitals). You may be prosecuted and fined for smoking in public places.

Driving laws

As an asylum claimant you are not entitled to apply to the Driver and Vehicle Licensing Agency (DVLA) for a UK driving licence and you should not send your ARC to the DVLA to obtain a driving licence. Additionally, access to or ownership of a vehicle may affect your asylum support claim or ongoing support payments.

Driving laws in the UK may be different from those in your home country. If you have access to a vehicle, you must:

have a current and valid driving licence

have current and valid insurance cover allowing you to drive the vehicle

have a current and valid MOT certificate for the vehicle – which means the vehicle is safe to drive

have current and valid road tax for the vehicle

abide by UK traffic laws and drive on the left-hand side

Driving without any of the above is against the law. You could also be prosecuted if you drive a vehicle under the influence of alcohol (over the legal limit) or drugs, or if you use a mobile phone while driving.

Your asylum claim will not be affected by any illness or treatment you are receiving. You are entitled to see a doctor (GP) and have National Health Service (NHS) provided hospital care without charge. You may also receive free NHS prescriptions, dental and optical care.

You can check if you are eligible for NHS help with health cost HC2 certificates: https://www.nhsbsa.nhs.uk/nhs-low-income-scheme/hc2-certificates-full-help-health-costs

Note that if you have resources of your own you may have to contribute to your healthcare costs by paying for your prescription medicines (England only). Prescription medicines in Scotland, Wales and Northern Ireland are free of charge.

If you think that you may have tuberculosis (TB) or any other contagious disease, virus or infection you should seek medical assistance straight away.

Medical emergencies

If you require an ambulance for a medical emergency, that is a serious threat to life, then you should telephone 999 or 112 for the emergency services (ambulance, fire and police). Calls to emergency services are free of charge from a landline or mobile telephone. Always call 999 or 112 if someone is seriously ill or injured and their life is at risk. Where you need medical help in non-emergency situations you can call 111.

Disability care needs

If you have a disability or special care need, you can contact your local Social Services to request a community care assessment. The local authority may decide to offer you accommodation and support.

Find your local council: https://www.gov.uk/find-local-council

If any of your dependants are of compulsory school age, they must go to school. The compulsory age for a child to start full time education in the UK is the start of the autumn school term after the child’s fifth birthday. In Scotland, Wales and Northern Ireland compulsory education continues until the year the person is 16 (when someone can leave depends when their birthday occurs). In England, young people are required to be in school or training until they are 18. Further information can be found here: School leaving age

Reporting crime and emergency numbers

If you are the victim of a crime or if you have witnessed a crime, it is important that you report it to the police who will help you. You can go to your local police station or telephone 999 or 112 for emergency services and request police assistance for urgent help, for non-urgent issues you can contact the police on 101. Non urgent crimes can also be reported online.

For further information on reporting crime: https://www.gov.uk/contact-police

Harassment is any unwelcome or hostile act carried out towards you and includes verbal or physical threats, abuse, or violence. If someone threatens you or has harmed you because of your age, a disability, your nationality, race, gender, gender reassignment, religion, belief, or sexual orientation you should report the incident to:

your local police station

your accommodation provider (if you are housed by the Home Office)

your asylum casework team who can help you contact the police or an accommodation provider

you should also inform your legal representative and/or the advisory services for asylum seekers

Domestic violence and abuse

Domestic violence and/or abuse is a criminal offence in the UK. It is defined as any threatening behaviour, violence, or abuse (physical, sexual, emotional or financial) between adults who are, or were, in a relationship together or between family members, regardless of gender, age or sexuality. If you are the victim of domestic violence, be aware that it is safe to report it.

Anything you tell us will not be passed on without your consent. Your identity and those of your dependants will be protected. You have choices about the types of protection you and your dependants receive. We will move you and your dependants into alternative accommodation.

Information can be provided by your accommodation provider (if accommodated by UK Visas and Immigration) and the advisory services for asylum seekers about how to get the support you need.

The following people or organisations will be able to assist you and your dependants to seek help and protection:

your asylum casework team

your legal representative

Refuge National Domestic Abuse Helpline: https://www.nationaldahelpline.org.uk/

We take complaints seriously. Our aim is to resolve complaints fairly and quickly. We will take steps to put things right when they have gone wrong and to learn lessons on how to improve our service. If you have a complaint, it will not affect your asylum claim. The procedure for making a complaint depends on the type of complaint that you want to make. You can make a complaint in person or in writing. You can pick up a leaflet from one of our public offices or read our complaints procedure at : https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure

Frequently asked questions

What if i don’t have evidence to prove my age.

If you claim to be under 18 years of age but your physical appearance and demeanour very strongly suggest you are significantly over 18, we will consider your asylum claim under adult procedures. If we do not think that you are significantly over 18 but we doubt you are the age you claim to be, you will be afforded the benefit of the doubt and treated as a child pending further consideration of your age, which may include a holistic Social Worker-led Age Assessment.

If you disagree with our decision to treat you as an adult, you may approach your Local Authority’s Children’s Services department who will decide whether a further assessment of your age is required.

What happens to my asylum claim if I travel abroad?

Your asylum claim will normally be considered as withdrawn if you leave the UK without first seeking our agreement.

How do I contact the Home Office?

We will give you contact numbers and addresses at which you can contact us. You are also required to keep us informed of your address and of any changes of address. You can update your address online by visiting www.visa-address-update.service.gov.uk . If you do not keep the Home Office up to date with your contact details your claim may be withdrawn.

Will I need to report to the Home Office?

If you did not have permission to enter or stay in the UK when you claimed asylum and you are not detained you will be given an Immigration Bail form, which will inform you of the bail conditions. You may be asked to attend reporting events as one of the conditions. You must make sure you follow any conditions you are given, as you may be committing an offence if you do not, you may be detained and or your asylum claim may be withdrawn.

If you still had Leave to Remain when you claimed asylum, then your conditions will be stated on the form IS248. If you do not follow your conditions, you may be detained. If you fail to attend a reporting event your asylum claim may also be withdrawn.

What if I wish to return home?

The Voluntary Returns Service (VRS) is available to support you at all stages of the asylum process if you decide that you wish to return home as you no longer want to claim asylum in the United Kingdom.

If you decide to make your own arrangements to leave the UK then you should inform the Home Office so that any documents can be returned to you and your asylum claim can be closed.

You can notify us directly or use the independent support services detailed within this guidance ( see section 4 – Getting help and assistance to notify us).

If you need support to return home then the Home Office voluntary returns service can help you to make arrangements to return home including help with financing your return and financial support for when you arrive.

For details about how to use the Home Office voluntary returns service visit  www.gov.uk/return-home-voluntarily

To speak to the Home Office voluntary returns service call 0300 004 0202 (lines open Monday to Friday 9am to 5pm).

Is this page useful?

  • Yes this page is useful
  • No this page is not useful

Help us improve GOV.UK

Don’t include personal or financial information like your National Insurance number or credit card details.

To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.

IMAGES

  1. 18 Important travel documents needed for a long trip

    travel documents section in croydon

  2. Travel documents: A guide to getting your paperwork in order

    travel documents section in croydon

  3. Identification requirements (accessible version)

    travel documents section in croydon

  4. Passports & Travel Documents

    travel documents section in croydon

  5. Travel Agent Tip: How to Organize your Travel Documents

    travel documents section in croydon

  6. A Travel Document Checklist. All the Types of Travel Documents You Need

    travel documents section in croydon

VIDEO

  1. ✨ Property viewing at East Croydon 🇬🇧 #croydon #london #realestate #luxuryrealestate

  2. Beautiful view of London Croydon #travel #ukdairies #automobile #ukdiaries #love #uktourism

  3. 171809 and 171804 arriving at East Croydon with a Southern service to Uckfield

  4. Essential Travel Documents and Tips for International Travel

  5. Top Immigration Questions for First Time

  6. How get travel documents ready for travel #passportready #travelplanning #travelprep #travelmore

COMMENTS

  1. Travel documents issued by UK government authorities (accessible)

    Post/Fees Section, Travel Documents 10th Floor, Lunar House 40 Wellesley Road Croydon CR9 2BY When the application processing is complete, the Document Handling Unit (DHU) will then cancel the ...

  2. How to Apply for Travel Documents in the UK: 15 Steps

    Travel Documents Section UK Visas and Immigration Lunar House 40 Wellesley Road Croydon CR9 2BY; You can also send an email to [email protected]. Advertisement. Expert Q&A Search. Add New Question. Ask a Question. 200 characters left.

  3. Apply for a Home Office travel document: Overview

    You can apply for a document to travel outside the UK if: you are not British. you cannot use or get a passport from your country's national authorities. your country's national authorities ...

  4. ECB08: what are acceptable travel documents for entry clearance

    Any cases of this nature should be referred to the Travel Document Section (TDS) in Croydon. 13.10 ECB8.13.10 How to deal with the loss of Home Office travel documents.

  5. PDF Travel documents issued by UK government offices

    Write to the customer, telling them you have returned the travel document to the Home Office (using letter code 004). Update Application Receive Domain (ARD) to show the travel document must be cancelled and returned to: TDS - HMPO-BC, UKVI Post/Fees Section, Travel Documents 10th Floor, Lunar House.

  6. How to Apply for a UK Travel Documents

    First, you will need to select the Travel Document application form on the UK Home Office website. You will need to identify if you are inside or outside the United Kingdom and then select the type of Travel Document for which you seek to apply - One-Way Travel Document, Certificate of Travel, Stateless Person's Travel Document, or Refugee ...

  7. Bedford Point Croydon Service Point (UKVCAS Immigration Office)

    The length of time will depend on how many other applicants are at the centre at the same time and whether you are using other services, like document scanning. There is no direct phone line to Bedford Point. The only way to contact UKVCAS on the phone is through the UKVCAS Premium Support Line on 0844 8920232.

  8. Travel Documents Processing time

    Travel Documents Section Lunar House Croydon CR9 2BY. show quoted sections. Link to this Report. sami 8 March 2013. Delivered. Dear Travel Documents Enquiries, Dear Mr Peter Eacott, Thank you for your reply. the missing words are UKBA department. the question should read: ... Travel Documents Section. 15^th floor. Lunar House.

  9. Visit Home Office in Croydon: UK visa extensions/leave to remain in

    MAKING ON APPOINTMENT. Croydon has an appointments only system. In make at appointment, please call 0870 606 7766 Note the you can only apply at a Public Enquiry Office if there is less than 4 weeks before and expiry date of your tourist. Make sure that you understand what you wills must to take with you.

  10. How do I contact the Home Office?

    How to get in contact with the Home Office inside the UK. General enquiries phone number: +44 (0) 300 790 6268. If you cannot call 0300 numbers: +44 (0) 203 875 4669. Opening hours: 09:00 - 16:45 (Monday to Thursday), 09:00 - 16:30 (Friday) EU citizen/ settlement application queries phone number: +44 (0) 300 123 7379.

  11. PDF Travel Documents T 020 8196 3375 Lunar House www.ukba.homeoffice.gov

    Travel Documents Section Lunar House 40 Wellesley Road Croydon CR9 2BY T 020 8196 3375 F 020 8196 0109 www.ukba.homeoffice.gov.uk Zaeed By email 13 August 2013 Your Ref: Our Ref: FOI 28318 Dear Mr Zaeed, Re: Freedom of Information request 28318 Thank you for your email of 27 July 2013 in which you ask for the current date of

  12. Travel documents: Home Office travel documents (accessible)

    The travel documents section (TDS) deals with applications in the order they are received, unless an HOTD is needed because of a medical emergency or a family funeral. In these cases, the ...

  13. ACCOMMODATION IN CROYDON

    TRAIN SERVICES Lunar House is within a short walking distance of both West Croydon and East Croydon train stations (see the Walking section for a map and directions). Trains operated by First Capital Connect which travel towards Brighton stop at East Croydon.These trains pass through the following stations in London: West Hampstead Thameslink, Kentish Town, King's Cross Thameslink, Farringdon ...

  14. Travel assistance for ages 16 to 25 in education

    Eligibility. You may be eligible for travel assistance if you meet the following requirements: Basic requirements. The parent/carer and young person both reside in Croydon. The young person's age is between 16 and 25. The young person is on a course of further education at a school, college or training provider.

  15. Travel and transport

    Croydon Council also takes part in the London Taxicard Scheme, which provides reduced fares in black cabs for Croydon residents who are registered blind, or have severe mobility problems and are unable to use public transport. You can find more information via the Health and social care section of Croydon Council's website (external link).

  16. PDF Home Office travel documents

    The travel documents section (TDS) issue SPDs to certain categories of people under the terms of the 1954 United Nations Convention relating to the status of Stateless Persons. The document is valid for up to 10 years, depending on the holder's leave to enter or remain. It is normally valid for travel to all countries.

  17. Travel Documents

    Travel documents. Know which documents you need and where to get them to make your travel quick and easy. Follow: Twitter; Facebook; Instagram; Identification documents. Canadian passports. A passport is the only reliable and universally accepted travel identification document and it proves that you have a right to return to Canada .

  18. Apply for a Blue Badge

    Monday - Friday 9:00 am - 4:00 pm. Saturday - Sunday Closed. [email protected]. 020 8726 7100 - choose option 1 for parking, then option 4. Travel services, 3rd Floor Zone E, Bernard Weatherill House, Mint Walk. Croydon, CR0 1EA. United Kingdom. You can apply for a Blue Badge online.If you're unsure if you can get a Blue Badge, use ...

  19. Return Of Documents Travel Document application

    I made a request to have my documents returned and even withdrew the application i had made for a travel document. But since the 28th November 2012 i haven't got any correspondence. I further sent a fax and 2nu handwritten letter to the travel documents section in Croydon, sendind a self addressed envelope to have them just put my documents into so that they can be sent back to me. I am a ...

  20. Home Office travel documents: caseworker guidance

    UK Visas and Immigration guidance for staff on the types of Home Office travel documents (HOTD) and: We are aware this publication may have accessibility issues. We are reviewing it so that we can ...

  21. The 10 best travel agents in Croydon

    Caspian Seagull Travels Ltd. travel agent. W2 3DH London 18.5 km from Croydon. We provide a host of services for international travel worldwide for both the business and leisure traveler. Caspian Seagull Travels, is the result of a merger of Caspian Travels Limited and Seagull Travels Limited both based in West Hampstead in London.

  22. Truck driver facing 80 charges over school bus crash that left dozens

    The truck driver, Croydon man Brett Russell, is facing 80 charges over the incident, which occurred when his prime mover smashed into the back of the school bus in the early hours of September 21 ...

  23. Croydon Council bans new spending under Section 114 notice

    Last month Government minister Robert Jenrick announced a rapid non-statutory review into Croydon Council. The document also says £17.7m of the £27.9m of the "new savings" presented to Croydon's ...

  24. Information booklet about your asylum application

    Section 1 Claiming Asylum. ... your travel routes, your travel documents, any medical evidence and any evidence that may support your asylum claim. ... If you are unable to travel to Croydon due ...