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Contact USA Visa Application Centers in India

You can contact the call center either to schedule the U.S. visa appointment or for visa related questions.

• Call Center: Phone: +91-120-484-4644 or +91-40-4625-8222 For those calling from the U.S.: +1-703-520-2239 India Hours: 8:00 AM to 5:00 PM Monday through Friday 9:00 AM to 6:00 PM on Sunday  U.S. Hours:  10:30 PM to 7:30 AM Eastern Time  Call centers will only be closed on Saturdays, Christmas, New Year’s Day, Holi, and Diwali. Call center agents are located in Noida, Uttar Pradesh (outskirts of New Delhi), and Hyderabad. Help is available in Hindi, English, Punjabi, Gujarati, Tamil, and Telugu.  There is no fee for calling the call center. They can answer visa related questions. 
• Email: [email protected]   Email can be sent in English or Hindi.  E-mailed queries will be responded from Monday to Friday, within two working days. 

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Baguhin ang Wika: Change to Tagalog

Apply for a U.S. Visa

In the philippines.

Important Notice! Insert Message Here

• Bank and Payment Options
• DS-160 Information
• Appointment Wait Times
• Photos and Fingerprints
• Visa Waiver Program
• Security Regulations
• Apply for a Visa
• Pay My Visa Fee
• Complete My DS-160
• Schedule My Appointment
• Change Document Delivery Address
• Retrieve My Passport/Visa
• Apply for an Expedited Appointment
• Renew My Visa
• Application Pending Further Action
• Visa Information
• Check My Petition Status
• Visa Wait Times
• Select Document Delivery Address
• Travel Coordinator
• Priority Interview Program
• Crew and Manning Program
• Group Appointments
• Diplomatic and Government Officials
• Visas for Children
• U.S. Embassy, Manila
• Passport/Visa Collection Locations
• Document Drop-Off Locations
• Bank Locations
• Holidays and Closures
• Helpful Links

You are here: Home / Contact Us

On this page:

Hours of Operation

Check your visa application status, check the status of your passport, required information, contact information.

English- and Tagalog-speaking customer service agents are ready to assist you Monday - Friday from 8:00am to 8:00pm. The call center is closed for Philippine and U.S. holidays .

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

Email: Send an email to [email protected] and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Please have all of the following information on hand before contacting the call center:

• The visa applicant's first and last name
• The visa applicant's passport number
• The visa applicant's date of birth
• The visa applicant's email address
• The U.S. Embassy/Consulate where the visa applicant will appear for an interview

If you do not have all of the information listed above then the call center will not be able to help you. Please collect the missing information and then call back.

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: Please contact a customer service representative using one of these telephone numbers:

• Information - If you are in the Philippines and wish to learn more about obtaining a visa to travel to the U.S., please call (02)5488223 or (02)7928988.
• International Callers: Applicants calling from the United States can reach a customer service representative at +1 703 520 2235. Hours of operation in the continental U.S. are 7pm-7am EST / 6pm-6am CST / 5pm-5am MST / 4pm-4am PST.
• Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.

Email: To reach a customer service representative via email, please write to us at:

Skype: To use Skype to speak to a customer service representative Monday – Friday from 8:00am to 8:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-philippines .

Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is [insert Skype ID]. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page {hyperlink this part} before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.

Chat (8:00 a.m. to 8:00 p.m.): To chat with a customer service representative, please click below.

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at [email protected] .

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تغيير اللغة : Change to Arabic

Apply for a U.S. Visa

In saudi arabia.

Important Notice! Insert Message Here

• Payment Options
• DS-160 Information
• Appointment Wait Times
• Photos and Fingerprints
• Visa Waiver Program
• Security Regulations
• Apply for a Visa
• Pay My Visa Fee
• Complete My DS-160
• Schedule My Appointment
• Document Delivery Options
• Track and Retrieve My Passport
• Apply for an Expedited Appointment
• Renew My Visa
• Application Refused under INA 221(g)
• Submitting 221(g) Documents
• Visa Information
• Check My Immigrant Visa Petition Status
• Immigrant Visa Wait Times
• Select Document Delivery Address
• Travel Coordinator
• Group Appointments
• Diplomatic and Government Officials
• Visas for Applicants under 14
• U.S. Embassy and Consulates
• Passport/Visa Collection Locations
• Document Drop-Off Locations
• Bank Locations
• Frequently Asked Questions
• Holidays and Closures
• Rights and Protections
• Helpful Links

You are here: Home / Contact Us

On this page:

Hours of Operation

Check the status of your visa, check the status of your passport, contact information, reporting fraud.

English and Standard Arabic speaking customer service agents are ready to assist you from Sunday to Thursday from 8:00 a.m. to 4:00 p.m. local Saudi time and 3 a.m. to 11 a.m., Eastern Standard Time in the United States. The call center is closed on Saudi national holidays, on holidays observed by the U.S. Embassy/Consulate

Notice: Please note that Call Center agents working hours during the Holy month of Ramadan will be from Sunday to Thursday from 8:00 a.m. to 3:00 p.m. local Saudi time and 3 a.m. to 9 a.m., Eastern Standard Time in the United States.

• Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

You can check the status of your application any time at the following website . 

Instant: Enter your passport number below to check on the status.

Email: Send an email to  [email protected]  and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Please ensure you have your passport number, DS-160 number, and email address available when you call as they will be requested by the agent. 

Email: To reach a customer service representative via email, please write to [email protected] .

Telephone: Please contact a customer service representative using one of these telephone numbers:

• Callers in Saudi Arabia : Call  +966115103731   .
• Callers in the United States: Call 1 703 520 2248.
• If you are calling from Saudi Arabia and would like our service to call you, please enter your local phone number from Saudi Arabia and click on Call. Number

Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker. The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

Please contact us at [email protected] if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.

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US Consulates in India – Contact Numbers, Address, Email, USTravelDocs Support Info

If you are applying for a US Visa in India , you need to know the US Consulates that have jurisdiction for your state. Also, for emergency appointment requests or getting updates on your 221(g) administrative processing related cases, you may need to email or call the US consulate. In all such cases, you need to know the email address, phone numbers, and contact information of the consulates.

 Also, if your account gets locked, you need to contact US Visa Scheduling or USTravelDocs (CGI Federal) Support. This article has all the current contact information for all US Consulates and US Embassy in India, including what states they service and USTravelDocs Contact Info.

In India, there are a total of 4 Consulates in cities Chennai, Hyderabad, Kolkata, and Mumbai. Also, the main US Embassy is in Delhi. Below are details related to each of them.

US Consulates India Contact Phone Numbers , Emails

If you are just looking for email IDs, and phone numbers, below is a summary of the same. You can use the below for general inquiries or even raise Emergency Appointments.

US Embassy New Delhi

US Embassy in New Delhi provides services for the below states in India

• Himachal Pradesh
• Jammu and Kashmir
• Uttarakhand
• Uttar Pradesh
• Contact Address : U.S. Embassy New Delhi, Shantipath, Chanakyapuri, New Delhi – 110021
• Contact Phone Number : 011-91-11-2419-8000
• Fax Number : 011-91-11-2419-0017
• Email ID: [email protected]   ( non-immigration visa-related issues, questions)

US Consulate Hyderabad

The US Consulate in Hyderabad provides US Visa services for the below Indian states:

• Andhra Pradesh
• Contact Address :  U.S. Consulate General Hyderabad, Survey No. 115/1, Financial District, Nanakramguda, Hyderabad, Telangana, 500032
• 040-6932-8000 ( India Local Landline Number)
• +91 22 62011000 (Calling from India for Consular Services)
• +1-703- 520 -2239 (Calling from US)
• Old Number: +91 120 4844644 (Not sure if it is used now)
• Email ID : [email protected]  ( non-immigration visa related issues, general questions)

US Consulate Chennai

US Consulate in Chennai provides US Visa services for the below states & union territories in India

• Lakshadweep Islands
• Andaman and Nicobar Islands
• Contact Address :  U.S. Consulate General Chennai, Gemini Circle, Chennai 600006
• +91-44-2857-4000
• +91-44- 2811-2000
• Fax Number : 044-2811-2020
• Email ID : [email protected]   ( non-immigration visa related issues, general questions)

To know more US Consulate Chennai, You may also read about US Consulate Chennai – Hotels, Locker, Holidays, and other FAQs

US Consulate Kolkata

The US Consulate in Kolkata provides US Visa services for the below states in India:

• Arunachal Pradesh
• West Bengal
• Contact Address :  U.S. Consulate General Kolkata, 38A, 5/1 Ho Chi Minh Sarani Kolkata – 700071, West Bengal, India
• US Consualte Kolkata Contact Number : +91-33-6827-2400
• Fax Number : +91-(33)-2282-2335
• Email ID : [email protected]    ( non-immigration visa-related issues, general questions)

US Consulate Mumbai

The US Consulate in Mumbai provides US Visa services for the below states and union territories in India

• Madhya Pradesh
• Chhattisgarh
• Maharashtra
• Diu and Daman
• Dadra and Nagar Haveli
• Contact Address :  U.S. Consulate General Mumbai, C-49, G-Block, Bandra Kurla Complex, Bandra East, Mumbai 400051
• US Consulate Mumbai Contact Number: +91-22-2672-4000
• Email ID : [email protected]   ( non-immigration visa related issues, general questions)

US Visa Scheduling / CGI Federal Customer Care India Contact Info

If you have any issues with your appointment or account ( including booking issues), you can reach out to US Visa Scheduling or CGI Federal Customer Care. This is the customer care for the new website usvisascheduling.com that is used for booking appointments in India. Below is the contact information for the same

• E-mail : [email protected]
• +91 22 62011000 ( English / Hindi / Telugu/ Tamil/ Gujarati/ Bengali/ Punjabi)
• +1-703-520-2239 (for all calls from the United States)
• Web Call: You can make a call directly from your web browser at the US Visa Scheduling Customer Care page
• India Callers : Monday through Friday – 8 AM to 8 PM India Standard Time (IST), Sunday 9 AM to 6 PM IST.
• US Callers : Sunday 10:30 pm through Friday 10:30 AM Eastern Standard Time (EST)
• The call centers are closed on most of the Public holidays and Saturdays.

The below National Interest Exception(NIE) contact information is only applicable for few situations. US Department of State lifted the Travel Bans and the NIE is not applicable in 2022 for most of the visa types. You can raise Emergency US Visa Appointment Request

US Consulates India : Email IDs for NIE Requests

As the US has banned India Travelers due to the COVID situation, you would need to exempt from the proclamation or get National Interest Exception(NIE) to travel to the US. For that, you need to send emails to US Consulates at the below email addresses.

• U.S. Embassy New Delhi:   [email protected]
• U.S. Consulate General Chennai:  [email protected]
• U.S. Consulate General Hyderabad:  [email protected]
• U.S. Consulate General Kolkata:  [email protected]
• U.S. Consulate General Mumbai:  [email protected]
• 16 User Experiences – H1B, H4 NIE Approved, Letter Template, Travel to US
• H1B EA – NIE Experience – Letter Template

You can check US Embassy India Official Contact Page for latest info

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Update April 12, 2024

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Inquiry Response Time

NVC response times to public inquiries continue to be lengthy.  We ask that you make a subsequent inquiry only if you do not receive a response within  our published timeframes .

The U.S. Embassy or Consulate tells NVC which dates they are holding interviews. NVC fills these appointments on a first-in, first-out basis and cannot predict when an interview will be scheduled.

Once complete, your case will remain at NVC until an appointment is scheduled, at which time we will send it to the appropriate U.S. Embassy or Consulate. We will notify the applicant, petitioner, and attorney (if applicable) when an appointment is scheduled.

Case status

For the most up-to-date case status, please log into the  Consular Electronic Application Center (CEAC) .

Last contact date

To update the last contact date for cases actively processing at NVC, please continue to pay fees and submit the required documents by logging into the  Consular Electronic Application Center (CEAC) .

Note: Responses to inquiries through the NVC Public Inquiry form will come from  [email protected] . Please do not send inquiries directly to that address as they will not be received by the National Visa Center. Send all inquiries using the below Public Inquiry Form.

Date of Birth formatting:  please note that the date of birth on this form must be submitted following the (dd/Month/yyyy) format. For example: 01/June/1990.

This will be three letters, followed by ten numbers, For example: ABC2014123456

This is the person who is going to immigrate to the United States. Please enter the name as it appears on his or her passport.

Date of birth must be entered following the (dd/Month/yyyy) format. For example: 01/June/1990.

Please enter the date of birth as it appears on the Principal Applicant's passport. If the passport does not show a day, choose the first of the month. If the passport does not show a month, choose January.

This is the person who is sponsoring the Principal Applicant. Please enter the name as it appears on his or her passport.

Please enter the Attorney of Record's name as it appears on Form G-28.

Important! Please double-check your email address. We can't write back to you without it!

Thank you for your inquiry! A Customer Service Representative will reply to you by email as soon as possible. We review and reply to emails in the order in which they are received. Please visit nvc.state.gov/timeframes  for current processing times.

We could not send your email. Please try again later or contact us if you continue to experience issues.

Note:  entering the date of birth with the wrong format will result in an error. Please make sure to enter the date of birth following the (dd/Month/yyyy) format. For example: 01/June/1990.

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