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Sunrise Tours

12166 Old Big Bend Rd Suite 208 St. Louis, MO 63122

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Sunrise Tours

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12166 Old Big Bend Rd

Kirkwood, MO 63122

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About the business.

After 29 years of tours in North America and around the world, we know what makes for a successful tour and happy customers. From Florida to the Canadian Rockies, New England to Southern California, Sunrise Tours is your source for professional, high-quality vacation tours. …

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If there was a rating below a 1, I would give it. My wife booked a tour through Sunrise to Canada. She was with a group of 13 travelers. They went to airport to begin the first leg. Air Canada did not show up. After some phone calls the group was advised to come the next day. Again, Air Canada did not have the flight meeting in Canada which would allow the group to join the tour already in progress. So, the group went home again with no way of joining the tour. My wife had purchased insurance through AIG. After many phone calls and letters, AIG did reimburse some of the funds. After many phone calls and letters, Air Canada did reimburse some of the funds. Sunrise reimbursed nothing, saying, the group was just out of luck. My wife is out $1700.00. I am assuming the other 13 members of the group are also out $1700.00. Why should Sunrise keep $22,100 for not giving satisfactory service?

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Business Owner

Jan 12, 2024

Sunrise Tours did not "keep" the money. Monies paid to the hotels, restaurants, guides, local transportation, etc. included in the tour package were prepaid and non-refundable. Travelers were not told they were "out of luck." After two canceled flights to Nova Scotia, travelers decided to forego trying a third time and subsequently made travel insurance claims for the losses incurred in missing the trip. Air Canada and Sunrise Tours refunded monies to travelers, and those that purchased travel insurance were reimbursed per the terms of that insurance. The reviewer is grossly misrepresenting this unfortunate scenario.

They advertised a trip for a certain price with airfare included. After my group of 9 people paid our deposits and signed a contract, Sunrise came back and said oops, we made a mistake. The trip will be another $3500 per person. Now, they continued to advertise the same trip we booked at the same price we agreed to for 1 week after we were contacted. This is fraud, plain and simple. Rather than own up to their "mistake", they cancelled my group and refunded our deposits. Sunrise refused to honor the price they had contacted with us. I will book the trip with another agency and would never recommend Sunrise to anyone.

My elderly parents had booked and paid in full for an upcoming tour. Sunrise tours canceled the tour and didn't even contact them to let them know. When they called to inquire, they were told that the letter they sent was returned to them. They then offered a 50% refund on a tour that was canceled by the tour company. The tour was to be in April, 2020, in the midst of the Corona virus . When asked why it wasn't a full refund they said that they were out "a lot of money, for prepaying much of the tour". When asked for itemization for the money they were out they just said that they didn't want to get into that. They tout customer-service first, but keeping 1/2 of the money paid for a tour they canceled isn't right.

I love Sunrise Tours. I've taken two trips with them so far and plan to take a third this year. I think the best thing about Sunrise is their attention to detail followed by their customer service. Each time I've traveled, the tour guide has called a day or two in advance to see if I had questions. Each trip was trouble-free, I just sat back and enjoyed. The price is all-inclusive, unless otherwise noted, so it's a good value when you price it out. I like that they offer day trips, weekend getaways and major trips...a good mix. The people on my trips were a good mix, too. Keep up the great work!

I've been on several Sunrise Tours. They are a fantastic company who care about their travelers. They manage every detail and just make your trip relaxing and fun. I would highly recommend them.

Ok so we were going for the weekend to St. Louis from Chicago for a Blackhawks game and we were suppose to ride on the poleman train there and back but then right as about the whole 200 people were about to go on this really nice train, last minute they cancel the train and send us on buses.... Also everyone had been waiting for this event since December!!!! Nice job....

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