transviet travel group

Welcome to TransViet Travel   

Warmest greetings from TransViet Travel - Professionalism in an Emerging Travel Industry!

In late 1996, a highly professional airline team set up Transviet Promotion- the first member of Transviet Travel Group - specialising in air travel and tourism services. Since then we have diversified significantly into a number of dynamic subsidiaries in Hanoi and Ho Chi Minh City. The Group's members offer a wide variety of travel related services from representing international airlines in Vietnam to inbound and outbound tour packages and all fields of MICE.

What could be more relaxing than taking a trip run by TransViet Travel in the newly proclaimed safest country in Asia? Whether you are a high-income holiday-maker or backpacker, you will always gain the best value for money through our innovative approach.

Our tour products and other tourism services cover a wide range of interests from Vietnam to Cambodia and Laos. No matter what kind of holidays you seek for, we can arrange it for you. Even taking some rounds on evergreen golf course is no longer "an expensive thing" in Vietnam, Cambodia and Laos as many wonderful golfing opportunities are made available. As professional golf organizer in Vietnam, we are proud to give golf tourists the most joyous memory, be it an amateur or professional golfer.

TransViet Travel management strongly believes that the key to success is quality control. Attention is paid to every detail of every tour. It begins with meet and greet, just behind the immigration counter to fruit baskets in hotel rooms. It's also interesting to know that our knowledgeable, experienced and innovative tour planners meticulously prepare our every itinerary. Moreover, our well-trained tour guides who master English, French, German, Chinese, etc always take a good care of your customers.

Some of the prizes we have gained over 20 years of operation: 

*           “2015 ASEAN Trusted Brand” by Vietnam Chamber of Commerce & Industry (VCCI), ASEAN Enterprise Association & ASEAN Consulates. *           “Top 10 Leading Tour Operators in Vietnam” by Vietnam Ministry of Culture, Sports & Tourism & Vietnam Tourism Association since 2011 until now. *           “Top 10 Leading Tour Operators in Ho Chi Minh city” by Ho Chi Minh city Department of Culture, Sports & Tourism since 2010 until now.

Gearing up to the new era of tourism industry in Indochina (Vietnam, Cambodia and Laos) with strong integration into the world market and preparing ourselves for the long-term development, TransViet Travel has built up specialized divisions for various English-speaking markets: Europe and Asia. As soon as you arrive, they will be in the friendly hands of our friendly, experienced and multi-lingual team.

We are pleased to welcome you to visit our website: www.goingviet.com which has been designed as a planner in making various itineraries suited your own holidays to Indochina.

TransViet Travel's Board of Management.

FAST ENTERPRISE CATEGORY

Transviet travel co., ltd.

• Ho Chi Minh(+84) 2835 4700 37/38/39
• Ha Noi(+84) 2435 7722 80

A pioneer company in delivering the best GSA services in Vietnam.

Professional airlines cargo gsa, we are trusted for coming up with dynamic market solutions., we do love what we do, ready to connect our market understanding to your success., pioneer & market-leader, our partners.

In late 1996, a highly professional airline team set up TransViet Promotion, the first member of TransViet Group, specialising in air travel and tourism services. Since then we have diversified significantly into a number of dynamic subsidiaries in Hanoi and Ho Chi Minh City. The group’s members offer a wide variety of services from representing airlines and major travel services providers in Vietnam to inbound and outbound tour packages and travel service training centre. Our strong quality emphasis, professionalism, customer orientation and its close link with local and international prestigious travel-related organisations ensure that you will be provided with complete and satisfactory travel solutions for you and your customers.

Welcome to TransViet!

TransViet Promotion was formed in 1996 with the vision of the premier provider of outsource service for the airline industry in a franchise-style manner in Vietnam. We offer a turnkey operation, from necessary government relations, staffing, and office administration to marketing and sales, reservations and airport operations. Since our humble inception TransViet Promotion has grown at a consistent yet dramatic rate. This growth has not occurred by chance or luck, but through a commitment to sound business principles and a strict adherence to our corporate plan and philosophy. Set up to act for and represent international airlines, the company is now the major player in airline industry in Vietnam, with an illustrious list of a dozen highly reputable carriers which is about more than a fourth of all airlines operating in the country.

To meet all needs of international and domestic customers as well as business partners with diversified, good quality and reasonably priced airline and travel services in Vietnam.

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DIFFERENTIATIONS

More than 20 years experience in representing airlines and strong knowledge of local market enable us to grasp opportunities in growing and fast changing market to maximize revenue, grow market share and improve profile for partners. The company is managed by airline industry professionals who are experienced in developing innovative sales and marketing strategies. Well trained team with knowledge of local customer behavior is maintaining the Airline’s quality service standards. Our flexibility provides the Airline with tailor-made solutions to specific requirements. Excellent relationship with trade and locale authorities secures strong support to the Airline. Solid corporate and financial background to ensure high business ethics and credibility.

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Delivery on time

Customer support, safe warehouse.

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Comes with the team, ms. nguyen thuy lan, mr. nguyen thanh toan, mr. au duong son, mr. nguyen duy long.

TransViet Travel

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TRANSVIET TRAVEL (Ho Chi Minh City) - All You Need to Know BEFORE You Go

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Travel agencies by city, hanoi  (119), ho chi minh city  (73), binh thuan  (1), da nang city  (5), hai phong city  (4), thua thien hue  (9), lam dong  (1), quang nam  (1), quang ninh  (2), vietnam top travel agency, go indochina tours.

Add:  # T2606, Hancorp Plaza – West Tower, 72 Tran Dang Ninh str., Cau Giay dist., Hanoi, VIETNAM

Tel:  +84437833570

TransViet Travel House

Address : 170-172 Nam Ky Khoi Nghia Str., Dist 3., Ho Chi Minh City Vietnam

Tel : (84-8)9330777

Fax : (84-8)9302928

Email :  [email protected]

Website :  http://www.goingviet.com

TransViet Travel House Introduction

In late 1996, a highly professional airline team set up TransViet Promotion, the first member of TransViet Travel Group, specialising in air travel services. Since then we have diversified significantly into a number of dynamic subsidiaries in Hanoi and Ho Chi Minh City, including TransViet Travel, a fast growing tour operator in Vietnam. The Group's members offer a wide variety of travel related services from representing international airlines in Vietnam to inbound and outbound tour packages and travel retailing. TransViet's strong quality emphasis and its close links with local and international prestigious travel-related companies and organisations ensure that you'll have the most satisfaction whenever you are with us. We welcome you to our TransViet Travel Group !

TransViet's Board of Directors.

Travel Agency in Ho Chi Minh City

Cheap2go travel center.

Address : 06 Dang Thi Nhu St, Dist 1, HCMC, Vietnam

Tel : (84 8) 3915 2141 - 42 - 43 - 44

Address : 333 Nguyen Trai St., Dist. 1, HCM City

Tel : (84-8)39200149

Westen Asian Travel

Address : 708 Tinh Lo 15,Ben Dinh ,Nhuan Duc ,Cu Chi .HCM

Tel : 0837942175

Lac Hong Voyages

Address : 71/2/24 Nguyen Bac Str., Ward 3, Tan Binh Dist., Ho Chi Minh City

Tel : (84-8)39919256

Address : 235/3 Vo Thi Sau Str., Dist. 3 Ho Chi Minh City

Tel : (84-8)39320732

Happy Tours Corporation

Address : 83A Ho Hao Hon Co Giang Str., Dist. 1 Ho Chi Minh City, Vietnam

Tel : (84-8)39205429

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CWT VIETNAM

TRANSVIET TRAVEL

82 Vo Van Tan, Vo Thi Sau Ward, District 3 Ho Chi Minh City Vietnam

Phone: +84 28 3930 6617

CWT Vietnam is independently owned and operated by Transviet Travel.

CWT Vietnam has been an integral part of the CWT Global Partners Network since April 2011 and has established itself as one of the leading travel agencies in Vietnam.

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Minnesota travel agent under fire again for canceled trips, customers stranded

Troubles trail minnesota travel agent.

A Minnesota travel agent left about 71 travelers stranded with no accommodations in Costa Rica. On top of that, some travelers set to go to Aruba had their trip canceled two weeks before departure, finding out later they were never booked at their hotel. In March, the same travel agent left some Minnesotans stranded in Florida after cruise booking issues. FOX 9's Karen Scullin has the latest.

(FOX 9) - The stories about Minnesota travel agent Monica Faulkner just keep piling up.

First, a group of cruise passengers say they were left stranded at the dock in March after she apparently didn’t book the trip for them, even though they had paid.

Now, there is chaos in Costa Rica after her travel group lands in the country with no place to stay, and an Aruba group of travelers just found out their Mother’s Day trip was suddenly canceled.

This past Saturday, Minnesota travel agent Monica Faulkner took a group of about 71 travelers to Costa Rica.

READ MORE: Twin Cities travelers left behind in Miami on overbooked cruise

Even though the group paid in full, the travel agent apparently hadn’t put their money down on accommodations. At some point, Faulkner had called a liaison in Costa Rica at the last minute to find property owners who would take her group to various condos, Airbnb's and other places.

A Costa Rica property owner told FOX 9 the whole thing was so odd, but she figured the hotel must have been overbooked, so she was happy to help. But she noticed Faulkner was kind of avoiding the group she brought with her.

"She [Faulkner] was like ‘don’t say anything to these people,'" Costa Rica property owner Jennifer Little said.

Then Faulkner signed a lease with Little and handed over her passport as collateral with a promise to pay for two nights in two days, which would be on Monday. They set up a meeting spot, but Faulkner didn’t show up.

"We heard she might have been abducted, then we heard she was at the hospital, then we heard all this stuff," Little said.

Little even went to the luxury condo she had booked for her and her family and knocked on the door. Faulkner wasn’t there, and she had the door slammed in her face, she said.

On Wednesday, the property owners were told to meet Faulkner again for payment when Little said Faulkner demanded her passport back. Little and her husband refused, but Faulkner grabbed it anyway.

Little recorded video of Monica on the phone, supposedly trying to send her the money owed.

"PayPal, Zelle, Venmo, none of that was going through," Little said. "Then other people she owes money, $3,051 – they sent her an invoice on PayPal, and that’s when she started acting like she was going to pass out."

Meanwhile, the travelers who were put into the last-minute accommodation were kicked out because Faulkner had not paid the property owners. Some of them flew home, while others paid extra to stay.

But it wasn’t just Costa Rica. FOX 9 was told by other travelers set to vacation in Aruba that their trip was suddenly canceled two weeks before they were set to leave.

After receiving no confirmation or room numbers from Faulkner, the travelers called the hotel they had reservations at to find out more, and found out they were never booked. The travelers allegedly paid Faulkner at least $2,500 each for a room.

"I gave him [the hotel] the name of everybody in my party, and they said no one has a room under their name. I’m like that’s crazy because we gave this lady a total of $5,600," said Antionette Steele.

On Sunday, Faulkner called some of the Aruba traveling party saying the trip was canceled, while others just stopped getting communications altogether. Another woman who was set to go on the Aruba trip, Renee Pepper, said Faulkner’s number was going straight to voicemail, and she wasn’t responding to Facebook messages.

Little received all but $125 returned, she believes, because she had her sign a lease.

Others in Costa Rica were more trusting and are currently out well over $10,000. They tried to file court papers to stop Faulkner from leaving the country, but she reportedly left on Thursday.

No one on the Aruba trip has yet to receive any money back.

Minnesotans stranded after cruise booking mishap

Dozens of Twin Cities cruise passengers were left stranded in Florida after cruise ship booking issues with a travel agent and Carnival Cruises. FOX 9's Karen Scullin has the story.

Claudia Looi

Touring the Top 10 Moscow Metro Stations

By Claudia Looi 2 Comments

Komsomolskaya metro station looks like a museum. It has vaulted ceilings and baroque decor.

Hidden underground, in the heart of Moscow, are historical and architectural treasures of Russia. These are Soviet-era creations – the metro stations of Moscow.

Our guide Maria introduced these elaborate metro stations as “the palaces for the people.” Built between 1937 and 1955, each station holds its own history and stories. Stalin had the idea of building beautiful underground spaces that the masses could enjoy. They would look like museums, art centers, concert halls, palaces and churches. Each would have a different theme. None would be alike.

The two-hour private tour was with a former Intourist tour guide named Maria. Maria lived in Moscow all her life and through the communist era of 60s to 90s. She has been a tour guide for more than 30 years. Being in her 60s, she moved rather quickly for her age. We traveled and crammed with Maria and other Muscovites on the metro to visit 10 different metro stations.

Arrow showing the direction of metro line 1 and 2

Moscow subways are very clean

To Maria, every street, metro and building told a story. I couldn’t keep up with her stories. I don’t remember most of what she said because I was just thrilled being in Moscow.   Added to that, she spilled out so many Russian words and names, which to one who can’t read Cyrillic, sounded so foreign and could be easily forgotten.

The metro tour was the first part of our all day tour of Moscow with Maria. Here are the stations we visited:

1. Komsomolskaya Metro Station  is the most beautiful of them all. Painted yellow and decorated with chandeliers, gold leaves and semi precious stones, the station looks like a stately museum. And possibly decorated like a palace. I saw Komsomolskaya first, before the rest of the stations upon arrival in Moscow by train from St. Petersburg.

2. Revolution Square Metro Station (Ploshchad Revolyutsii) has marble arches and 72 bronze sculptures designed by Alexey Dushkin. The marble arches are flanked by the bronze sculptures. If you look closely you will see passersby touching the bronze dog's nose. Legend has it that good luck comes to those who touch the dog's nose.

Touch the dog's nose for good luck. At the Revolution Square station

Revolution Square Metro Station

3. Arbatskaya Metro Station served as a shelter during the Soviet-era. It is one of the largest and the deepest metro stations in Moscow.

Arbatskaya Metro Station

4. Biblioteka Imeni Lenina Metro Station was built in 1935 and named after the Russian State Library. It is located near the library and has a big mosaic portrait of Lenin and yellow ceramic tiles on the track walls.

Lenin's portrait at the Biblioteka Imeni Lenina Metro Station

5. Kievskaya Metro Station was one of the first to be completed in Moscow. Named after the capital city of Ukraine by Kiev-born, Nikita Khruschev, Stalin's successor.

Kievskaya Metro Station

6. Novoslobodskaya Metro Station  was built in 1952. It has 32 stained glass murals with brass borders.

Novoslobodskaya metro station

7. Kurskaya Metro Station was one of the first few to be built in Moscow in 1938. It has ceiling panels and artwork showing Soviet leadership, Soviet lifestyle and political power. It has a dome with patriotic slogans decorated with red stars representing the Soviet's World War II Hall of Fame. Kurskaya Metro Station is a must-visit station in Moscow.

Ceiling panel and artworks at Kurskaya Metro Station

8. Mayakovskaya Metro Station built in 1938. It was named after Russian poet Vladmir Mayakovsky. This is one of the most beautiful metro stations in the world with 34 mosaics painted by Alexander Deyneka.

Mayakovskaya station

One of the over 30 ceiling mosaics in Mayakovskaya metro station

9. Belorusskaya Metro Station is named after the people of Belarus. In the picture below, there are statues of 3 members of the Partisan Resistance in Belarus during World War II. The statues were sculpted by Sergei Orlov, S. Rabinovich and I. Slonim.

10. Teatralnaya Metro Station (Theatre Metro Station) is located near the Bolshoi Theatre.

Teatralnaya Metro Station decorated with porcelain figures .

Taking the metro's escalator at the end of the tour with Maria the tour guide.

Have you visited the Moscow Metro? Leave your comment below.

January 15, 2017 at 8:17 am

An excellent read! Thanks for much for sharing the Russian metro system with us. We're heading to Moscow in April and exploring the metro stations were on our list and after reading your post, I'm even more excited to go visit them. Thanks again 🙂

December 6, 2017 at 10:45 pm

Hi, do you remember which tour company you contacted for this tour?

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• Key Street: Michigan Ave. Leads to 7 Key Hotels in Chicago

A brief guide to all the MICHELIN Key hotels in Chicago.

Travel Hotels Chicago MICHELIN Keys

On April 24, 2024, the MICHELIN Guide announced its very first Key hotels in the United States — a brand new distinction recognizing the most outstanding hotels in the country. We're thrilled to report that in Chicago, eight hotels earned at least One Key. Of those, half make their home in the kinds of historic buildings that give this city its well-earned reputation as one of the most architecturally distinguished cities in the country. Follow Michigan Avenue north from the heart of the Loop to the Gold Coast and you’ll pass within two blocks of all but one of them. The Chicago Athletic Association sits within a Venetian Gothic landmark. The Gwen makes its home in a storied 1929 Art Deco skyscraper. The Pendry sets up shop in the masterpiece that is the 1929 Art Deco Carbide & Carbon Building. And the lower floors of the Viceroy make use of the meticulously-preserved, 1920s-vintage Cedar Hotel. There are Key hotels too in newer builds, among them the Peninsula (with uniformed bellboys and staffers who seem to know the name of each individual guest) and the Waldorf Astoria , its lobby a marble marvel. Below, explore the map and scroll down for more about each of the MICHELIN Guide’s eight hotels in Chicago.

The Eight KEY Hotels in Chicago:

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Top image: Pendry Chicago

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U.S. Government Accountability Office

The Alamo Travel Group, LP

The Alamo Travel Group, LP, a women-owned small business of San Antonio, Texas, protests the issuance of an order to Cruise Ventures, Inc., a small business of Virginia Beach, Virginia, under request for quotations (RFQ) No. 1632531, issued by the Department of Defense, Defense Human Resource Activity (DHRA) for servicemember travel management company services. The protester contends that the agency's evaluation of its quotation was unreasonable and that the agency engaged in disparate treatment of quotations.

DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This version has been approved for public release.

Matter of: The Alamo Travel Group, LP

File: B-422293; B-422293.2

Date: April 19, 2024

Barry Roberts, Esq., Roberts Attorneys, PA, for the protester. Ambika J. Biggs, Esq., William L. Walsh, Jr., Esq., and Eliza J. Unrein, Esq., Hirschler Fleischer, PC, for Cruise Ventures, Inc., the intervenor. Hattie Russell DuBois, Esq., and William C. Moorhouse, Esq., Department of Defense, for the agency. Michael P. Price, Esq., and John Sorrenti, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision.

Protest alleging the agency’s evaluation of the protester’s quotation was unreasonable and disparate is denied where the record demonstrates the agency’s evaluation was consistent with the terms of the solicitation, and differences in evaluation ratings resulted from differences in the protester’s and awardee’s quotations.

The Alamo Travel Group, LP, a women-owned small business of San Antonio, Texas, protests the issuance of an order to Cruise Ventures, Inc., a small business of Virginia Beach, Virginia, under request for quotations (RFQ) No. 1632531, issued by the Department of Defense, Defense Human Resource Activity (DHRA) for servicemember travel management company services. The protester contends that the agency’s evaluation of its quotation was unreasonable and that the agency engaged in disparate treatment of quotations.

We deny the protest.

On July 3, 2023, DHRA issued [1] the RFQ under FAR subpart 8.4 to holders of GSA federal supply schedule (FSS) contracts with special item number 561510, travel agent services, seeking quotations from vendors to provide travel management company services. Contracting Officer’s Statement (COS) at 4; Agency Report (AR), Tab 1D, RFQ at 3. [2] The RFQ contemplated the issuance of a fixed-price order with a 1-year base period, up to four 1-year options, and an additional 6-month option to extend services. COS at 4.

The RFQ was exclusively set aside for small business concerns and announced a two‑phase procurement approach. RFQ at 79. Under phase one, vendors were required to submit a passenger name record validation configuration worksheet, which DHRA would evaluate on a pass/fail basis. Id . Under phase two, vendors were required to submit quotations that the agency would evaluate, and subsequently issue an order to the responsible vendor whose quotation conformed to the RFQ and would be most advantageous to the government, considering price and the two non-price factors of technical capability and past performance. Id . at 3, 85.

Of the two non-price factors, technical capability was more important than past performance, and when combined, the non‑price factors were significantly more important than price. Id . at 85. The solicitation advised that quotations would receive an adjectival rating under the technical capability factor. Id . at 87. As relevant here, a quotation would receive a rating of marginal where it “has not demonstrated an adequate approach or understanding of the requirements, and/or risk of unsuccessful performance is high.” Id . The RFQ explained that any quotation receiving a rating of marginal or unacceptable under the technical capability factor would be “deemed to have a risk that is so high that award cannot be made against the quot[ation] and the quot[ation] [would] not be further evaluated.” Id . at 86, 87.

After selecting vendors to advance to phase two of the competition, including Alamo and Cruise Ventures, DHRA received quotations from three vendors by the November 17 deadline for receipt of quotations. [3] COS at 5, 6, 8. The agency’s technical evaluation board assigned Alamo’s quotation a rating of marginal under the technical capability factor, and Alamo’s quotation was not further evaluated under the past performance or price factors. Id . at 8‑9; AR, Tab 4, Alamo Brief Explanation at 5. The agency ultimately selected Cruise Ventures for award on December 21, and this protest followed.

Alamo argues that DHRA’s evaluation of its quotation was unreasonable in multiple respects. The protester asserts that the agency’s “failure to consider and evaluate Alamo’s past performance is arbitrary and contrary to law.” Protest at 2. The protester also contends that the agency’s assessment of a rating of marginal to Alamo’s quotation under the technical capability factor “is unreasonable and also arbitrary.” Id . DHRA argues that the protest is untimely, and alternatively contends that its evaluation of Alamo’s quotation was reasonable and consistent with the terms of the solicitation. Memorandum of Law (MOL) at 3-5. As discussed below, we dismiss in part, and deny in part the protest.

Timeliness of the Protest

Prior to filing its agency report, DHRA filed a request to dismiss the protest in its entirety, arguing that Alamo’s protest ground that the agency unreasonably failed to evaluate past performance represents an untimely challenge to the terms of the solicitation. Req. for Dismissal at 1-4. In this regard, the agency contends that because the RFQ informed vendors that any quotation that received a rating of marginal or worse under the technical capability factor would not be further evaluated, the protester’s argument that the agency unreasonably failed to evaluate Alamo’s past performance amounts to an untimely challenge to the terms of the solicitation and should therefore be dismissed. Id . at 2.

Furthermore, DHRA argues that the entire protest is untimely because it issued the order to Cruise Ventures on December 21 and vendors received notification of the issuance on the same day through GSA’s e-Buy portal. [4] Id . at 3; MOL at 4. The agency contends that although it provided the protester with a brief explanation of its decision to issue the order to Cruise Ventures on January 4, because this was a procurement conducted under FAR subpart 8.4, no debriefing was required--therefore, the protest filed with our Office on January 11 was untimely because it was filed more than 10 days after the order was issued and notifications were sent to vendors. Req. for Dismissal at 3-4.

In response, Alamo argues that “the solicitation was explicit that past performance would be evaluated” and further maintains that evaluation of past performance was “required as a matter of law.” Resp. to Req. for Dismissal at 3. In this regard, the protester maintains that “there must always be an evaluation of past performance” because “such evaluation could overcome other evaluation factors.” Protest at 4. In other words, the protester asserts that the agency had to evaluate past performance no matter the result of the evaluation of other factors.

The protester also contends that its protest was timely filed because it “never received any notice from DHRA that the award has been issued” on December 21. Id . at 1. The protester maintains that it was only after an Alamo manager searched the internet for information about another solicitation that it became aware of DHRA’s issuance of the order in the current procurement, and that it then requested a “debriefing” on January 3, which was provided on January 4. Id . at 1-2. Because the protest was filed with our Office on January 11, within 10 days of the protester’s receipt of the agency’s explanation of its order decision, the protester argues its protest was timely filed.

Our Bid Protest Regulations contain strict rules for the timely submission of protests. 4 C.F.R. § 21.2. These rules reflect the dual requirements of giving parties a fair opportunity to present their cases and resolving protests expeditiously without unduly disrupting or delaying the procurement process. Verizon Wireless , B-406854, B‑406854.2, Sept. 17, 2012, 2012 CPD ¶ 260 at 4. Protests challenging alleged solicitation improprieties must be filed before proposals or quotations are due in order to be considered timely. 4 C.F.R. § 21.2(a)(1). Similarly, challenges which go to the heart of the underlying ground rules by which a competition is conducted should be resolved as early as practicable during the solicitation process, but certainly in advance of an award decision if possible, not afterwards. Adams & Assocs., Inc. , B‑417120, B‑417125, Jan. 16, 2019, 2019 CPD ¶ 21 at 3.

As stated above, under the technical capability factor, the RFQ expressly stated that “[a]ny quot[ation] receiving an overall rating of ‘[m]arginal’ or ‘[u]nacceptable’ will be deemed to have a risk that is so high that award cannot be made against the quote and the quote will not be further evaluated.” RFQ at 86. DHRA’s technical evaluators assigned Alamo’s quotation a rating of marginal under the technical capability factor and did not further evaluate Alamo’s past performance or price; this information was subsequently conveyed by the agency to the protester on January 4. AR, Tab 19, Technical Evaluation Report at 4-5; AR, Tab 4, Alamo Brief Explanation at 5. The agency’s decision not to evaluate the protester’s past performance or price was thus consistent with the express terms of the solicitation, where the agency assigned a rating of marginal to the protester’s quotation under the technical capability factor.

We therefore find Alamo’s argument that DHRA should have evaluated the past performance information submitted by all vendors, regardless of the ratings assigned under the technical capability factor, goes directly to the ground rules of the procurement as established by the RFQ and amounts to an untimely challenge to the terms of the solicitation. This protest ground is accordingly dismissed. [5]

However, on this record, we find that Alamo’s challenge to DHRA’s evaluation of its quotation under the technical capability factor was timely filed. While the agency argues that all unsuccessful vendors were notified via the GSA e-Buy portal of the agency’s order decision, the record does not demonstrate that such notice was provided or received by the protester. In this regard, the agency produced only screenshots of a GSA e-Buy webpage that indicated vendors were notified of the agency’s decision on December 21. AR, Tab 2, GSA Webpage Notice of Award at 2; AR, Tab 14, GSA Webpage Alamo Travel at 1. Notably, the agency did not produce any actual notification letters that were provided to unsuccessful vendors, nor did it indicate what information the notification letters conveyed to the unsuccessful vendors. [6]

Alamo’s protest was specifically based on DHRA’s evaluation of its quotation under the technical capability factor, details of which the protester first learned on January 4, when the agency provided a brief explanation of its order decision. On this record, we cannot conclude that the protester knew or should have known its bases of protest on December 21, as alleged by the agency, and instead find the protester first learned its bases of protest on January 4, when the agency provided a brief explanation of its order decision. See Castro & Co., LLC , supra at 5-6 (finding protest of an FSS procurement filed more than 10 days after the award decision was made to be timely, where the protester first learned of the information giving rise to the protest through a brief explanation letter and filed its protest within 10 days of receipt of the letter). Accordingly, we conclude the remaining protest ground was timely filed. See 4 C.F.R. § 21.2(a)(2).

Evaluation of Technical Capability

Alamo argues that DHRA’s assessment of a rating of marginal to its quotation under the technical capability factor was arbitrary and unreasonable. In this regard, the protester contends that the agency “wrongfully determined” that the protester’s quotation contained a significant weakness and presented “too great a risk” because of its proposed staffing approach, which included a statement that the protester was actively recruiting during its performance of the prior contract to fill one of the on-site positions required by the solicitation. Comments at 1. The protester maintains that, as the incumbent contractor, its level of service has not been affected despite not having an on-site agent in Louisiana and that it was confident it could fill all positions that required on-site agents if it was issued the order in this procurement. AR, Tab 7, Alamo Quotation Vol. II at 33; Alamo Resp. to Addl. Briefing Req. at 2.

Further, Alamo argues that DHRA’s evaluation of quotations constituted disparate treatment. Specifically, the protester maintains that its quotation “unequivocally stated” that it would meet all staffing requirements of the solicitation, and that its quotation was “indistinguishable” from Cruise Ventures’s quotation. Alamo Resp. to Addl. Briefing Req. at 1. In this regard, based on outreach by Cruise Ventures to Alamo’s employees after award, the protester alleges that Cruise Ventures also was actively recruiting personnel to perform under the contract, which demonstrates the agency treated the vendors unequally where it downgraded the protester’s quotation for proposing to similarly recruit personnel. Comments at 3.

DHRA argues that its evaluation of Alamo’s quotation under the technical capability factor was reasonable and consistent with the terms of the solicitation. Agency Resp. to Addl. Briefing Req. at 6. The agency contends that it reasonably concluded that the protester’s “equivocations on its ability to fill the position [required by the solicitation]” created an increased risk for the government. Id . at 5. Further, the agency argues that its evaluation of quotations did not amount to disparate treatment, because Cruise Ventures’s quotation demonstrated a commitment to meet and exceed on-site staffing requirements, where Alamo’s quotation hedged on its ability to do the same; thus, according to the agency, the differences in the ratings assigned stemmed from differences between the vendors’ quotations. Id . at 8.

Where, as here, an agency issues a solicitation to FSS contract holders under FAR subpart 8.4 procedures and conducts a competition, we will review the record to ensure that the agency’s evaluation was reasonable and consistent with the terms of the solicitation. EA Eng’g, Sci., and Tech., Inc. , B‑417361, B‑417361.2, June 13, 2019, 2019 CPD ¶ 218 at 3. A protester’s disagreement with the agency’s evaluation judgments, without more, does not establish that the evaluation was unreasonable. Id .

Further, in conducting procurements, agencies generally may not engage in conduct that amounts to unfair or disparate treatment of competing vendors. Arc Aspicio, LLC et al ., B-412612 et al. , Apr. 11, 2016, 2016 CPD ¶ 117 at 13. Where a protester alleges unequal treatment in a technical evaluation, it must show that the differences in ratings did not stem from differences between the vendors’ quotations. Camber Corp. , B‑413505, Nov. 10, 2016, 2016 CPD ¶ 350 at 8.

The technical capability factor of the RFQ contained two elements, technical approach and corporate experience, and staffing plan. RFQ at 82-83. As relevant here, under the staffing plan element, the RFQ advised that the vendors’ quotations “shall include a description of the proposed personnel resources for this RFQ effort, which addresses their capabilities.” Id . at 83. The RFQ required vendors to include in their quotations a personnel workforce plan that, among other things, addressed “[t]he number of agents dedicated to providing travel services at on-site locations listed [in the performance work statement (PWS)].” Id . Section 11 of the PWS required on-site travel agent staffing at two locations, Marine Corps Air Station Yuma, Arizona, and Marine Corps Forces Reserve New Orleans, Louisiana. Id . at 71.

The RFQ advised that DHRA would evaluate quotations under the technical capability factor “to assess the vendor’s proposed technical capability, approach, and corporate experience, as detailed in its quot[ation] to satisfy the [g]overnment’s requirements.” Id . at 85. The solicitation further provided that an integrated assessment of all factor elements, including risk, would be made to arrive at an adjectival rating. Id . at 85-86. The RFQ explained that risk “assesses the degree to which the vendor’s proposed technical approach for the requirements of the RFQ may cause disruption of schedule, increased costs, degradation of performance, the need for increased [g]overnment oversight, or the likelihood of unsuccessful contract performance.” Id . at 86. Finally, the RFQ advised that vendors’ staffing plans should “clearly demonstrate” the ability to provide highly qualified, fully trained personnel, “clearly address” the approach for providing services to satisfy urgent, emergency, and short notice requirements, and further address staffing requirements. Id . at 86-87.

DHRA assigned Alamo’s quotation a rating of marginal under the technical capability factor. AR, Tab 19, Technical Evaluation Report at 4. The protester’s quotation received four strengths, five weaknesses, and one significant weakness. Id . at 5. In assigning the significant weakness the agency explained that the PWS required vendors to maintain an on-site staffing presence at Marine Corps locations in Arizona and Louisiana, which was mandatory and essential to meeting mission requirements in those locations. Id . at 8. The agency recognized that the protester’s quotation included a chart that designated Alamo would provide one full-time agent on‑site in Louisiana. Id. ; see also AR, Tab 7, Alamo Quotation Vol. II at 37. However, the agency noted that the quotation also stated in several places that the protester is “currently and continuing to recruit for an on-site agent for [Louisiana]” as part of its performance of the incumbent contract, and that Alamo will “continue recruiting for [Louisiana] on-site agent.” AR, Tab 19, Technical Evaluation Report at 8; see also AR, Tab 7, Alamo Quotation Vol. II at 33, 38, and 55. The agency found that the protester’s statements regarding the on‑site staffing requirement did not “give the [g]overnment confidence that the [vendor] will meet the requirement for full time/onsite support” in Louisiana. AR, Tab 19, Technical Evaluation Report at 8. The agency therefore concluded that it was unclear whether the protester understood the PWS requirement, and thus represented a risk to the agency with the potential to negatively impact Marine Corps travel services for the Louisiana location. Id .

In contrast, DHRA assigned Cruise Ventures’s quotation a rating of outstanding under the technical capability factor. AR, Tab 19, Technical Evaluation Report at 2. The awardee’s quotation received eight strengths, and no weaknesses or significant weaknesses. Id . The awardee’s quotation contained multiple representations that it would meet the on-site staffing requirements of the solicitation; for example, the awardee states that it “understands and agrees to provide fully trained government agents for both of the staffed offices listed [in the PWS], 24/7/365” and that it “will provide staffing for on-site locations.” AR, Tab 18, Cruise Ventures Quotation at 5, 9. The awardee further provided a rationale for its proposed staffing approach, noting that its staffing plan was based on historical data, its understanding of the agency’s “24/7/365” requirements, its recognition that on-site staff are dedicated to their assigned base, and its ability to provide backup on-site coverage in the event of an absence. Id . at 10. The awardee also described its approach to increase staffing by [DELETED] percent during the start-up time period, in recognition of the surge in customer requests generally associated with this time period. Id .

Critically, the awardee did not make representations in its quotation indicating the possibility of any of the on-site staffing requirements not being met by the time contract performance was set to begin, or otherwise explain a need to recruit for any of the required positions. See generally id . DHRA specifically noted a strength in the awardee’s quotation under the staffing plan element of the technical capability factor relating to the awardee’s proposed capability to meet increased demand during the transition and start‑up period. AR, Tab 19, Technical Evaluation Report at 4.

On this record, we find that DHRA reasonably assessed a significant weakness to the protester’s quotation under the staffing plan element of the technical capability factor. Though the protester’s quotation indicated in some places that it intended to meet the on‑site staffing position in Louisiana, the quotation also indicated in multiple other places that Alamo had been unsuccessful in recruiting personnel for that position for over 8 months. See, e.g. , AR, Tab 7, Alamo Quotation Vol. II at 33 (“we have been actively recruiting an on-site agent [for Louisiana] for the last 8 months . . .). We find no basis to question the agency’s conclusion that the protester’s quotation presented risk to the agency in this regard, where the protester’s own quotation contained conflicting information about its ability to meet the requirements of the PWS. Regardless of the protester’s assertion that its service as the incumbent contractor has not been affected due to the lack of an on-site agent in Louisiana, the agency reasonably concluded that the protester’s quotation presented some risk in meeting the solicitation requirement for on-site staffing.

Further, we find DHRA’s evaluation of Cruise Ventures’s quotation did not constitute disparate treatment. Here, the record shows that the different ratings assigned to Alamo’s and Cruise Ventures’s quotations under the technical capability factor was a result of differences in the vendors’ quotations. Though the protester argues that post‑award outreach suggested the awardee was actively recruiting travel agents to perform under the contract, the awardee’s quotation unequivocally stated that it would meet all the on-site staffing requirements. In contrast, the protester expressly stated in its quotation that it had been recruiting to fill the on-site agent position in Louisiana for 8 months, casting at least some doubt, in the agency’s eyes, about its ability to meet the requirements of the solicitation. [7] Accordingly, we find it was reasonable of the agency not to assess a significant weakness to Cruise Ventures’s quotation on this basis.

The protest is denied.

Edda Emmanuelli Perez General Counsel

[1] The RFQ was issued using the General Services Administration (GSA)’s e-Buy system. The system allows ordering activities to post requirements, obtain quotes, and issue orders electronically. Federal Acquisition Regulation (FAR) 8.402(d).

[2] The RFQ was amended a total of 4 times, with amendment 0003 resulting in the RFQ number changing from RFQ No. 1632531 to RFQ No. 1665305. Id . All references to the RFQ in this decision refer to the fourth amendment to the RFQ, unless otherwise noted. All page number citations in this decision refer to the Adobe PDF page numbers of the documents provided by the parties, unless otherwise noted.

[3] Alamo is the incumbent contractor providing the agency with similar travel management services to those being procured here. Protest at 2.

[4] The contracting officer asserts that “DHRA records support that the protester was notified [of the agency’s order decision] via the GSA e-Buy [portal] on 21 December 2023.” COS at 11.

[5] The protester’s collateral arguments that the agency was required to evaluate past performance as a matter of law and that the procurement was actually a FAR part 15 procurement are dismissed for similar reasons. The solicitation plainly stated that the acquisition would “utilize[] the procedures under [FAR] [subp]art 8.4 that outlines the ordering procedures for Federal Supply Schedules” and that the agency was “not using [FAR] [p]art 15 procedures.” RFQ at 3, 85. Any challenge to the agency’s acquisition strategy, including its decision to issue the order against previously established FSS contracts pursuant to FAR subpart 8.4, or the announced evaluation methods that the agency intended to utilize, should have been filed with our Office prior to the due date for receipt of quotations in order to be considered timely. 4 C.F.R. § 21.2(a)(1).

[6] The contracting officer explains that “the [GSA e-Buy] system automatically sends the vendor an email message notifying them of the ‘No Award’ decision.” COS at 9. However, on this record, it is unclear whether the protester ever received this notification. Furthermore, a general notification regarding the agency’s selection of a particular awardee, without more, would not put the protester on notice of concerns with the agency’s evaluation of quotations. See Castro & Co., LLC , B‑412398, Jan. 29, 2016, 2016 CPD ¶ 52 at 6 n.6.

[7] While both the protester’s and awardee’s quotations essentially stated only that each vendor would comply with the staffing requirements and committed to providing the requisite on-site staffing agents, without any further explanation, the key difference here is that the protester’s quotation also stated that the protester had been unsuccessfully recruiting for one of the required on-site agent positions for the past 8 months yet offered no explanation of how it would resolve this recruiting challenge to meet the government’s staffing requirements. The record reflects that this difference is the primary reason for the difference in ratings.

GAO Contacts

Kenneth E. Patton Managing Associate General Counsel [email protected] (202) 512-8205

Edward (Ed) Goldstein Managing Associate General Counsel [email protected] (202) 512-4483

Office of Public Affairs

Chuck Young Managing Director [email protected] (202) 512-4800

Related Pages

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Harris dickinson & archie pearch launch devisio pictures, actor’s directorial debut kicks off slate, breaking news.

Arnaud Lagardère Forced To Resign As CEO Of Vivendi-Owned Publisher & Travel Retail Giant Due To Indictment

By Melanie Goodfellow

Melanie Goodfellow

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Arnaud Lagardère , head of Vivendi -owned French publishing and travel retail giant Lagardère Group , has been forced to resign as CEO of the company following his indictment related to accusations of embezzlement.

“This indictment essentially concerns facts relating to personal companies wholly owned by Arnaud Lagardère and not involving any Lagardère group companies,” the company said in a statement on Tuesday.

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News of the forced resignation followed reports on Monday that Lagardère had been questioned by a Paris judge in relation to accusations of embezzlement.

The Lagardère Group, which was founded by Lagardère’s father Jean-Luc Lagardère in 1992, is home to publishing giant Lagardère Publishing and Lagardère Travel Retail. Its assets also include Paris Match and Le Journal du Dimanche and top radio stations Europe 1.

Vivendi took full control of the Lagardère Group in November 2023 following approval from European Commission, under its EU merger legislation,in return for selling publishing assets Editis and Gala magazine, which was part of its Prisma Media subsidiary.

Lagardère was retained as CEO of the group.

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Here's what a Houston restaurant group plans for closed Jim’s location on Broadway

A prominent Houston restaurant group is expanding to San Antonio with plans to open a restaurant at a recently closed Jim’s Restaurants location along Broadway near the San Antonio Zoo.

A company affiliated with Adair Concepts last week bought the roughly 4,000-square-foot building at 4108 Broadway for an undisclosed price from FLF Red Raider LLC after eyeing it for years, President Nick Adair said.

The company plans to renovate it and open an Adair Kitchen location, a concept it has in Houston. The restaurant will serve breakfast, lunch and dinner, catering to people commuting to work, meeting with clients or visiting nearby attractions such as the Witte Museum, the DoSeum, the San Antonio Botanical Garden and the zoo.

“We love the building and love the midcentury design,” Adair said. “It’s going to be updated and feel a little bit different, but I want to pay homage to that as much as possible.”

Construction is expected to begin this summer, and the restaurant could open in mid- to late fall.

RELATED: Beloved San Antonio Jim’s location abruptly closes after 53 years

Gary Adair, Nick Adair’s father, started Adair Concepts in Houston in 1988.

Before that, he waited tables and bartended at the Mason Jar restaurant while earning a marketing degree from the University of Houston, he told the Houston Chronicle last year . He went to work for restaurateur Frank Roche expanding the Gabby’s BBQ chain from one to 16 locations, where he learned the ins and outs of operating a restaurant.

He started his own company with a hamburger joint called Skeeter’s Mesquite Grill in West University Place. He told the Chronicle that he used his life savings to open the restaurant and handled multiple roles, including grilling patties, cleaning tables, hiring employees and welcoming customers. His wife, Betsy, was a school teacher and helped run the cash register in the evenings.

He went on to buy the Tex-Mex chain Los Tios Mexican Restaurants in 2000, expanding his empire.

Nick Adair and his sister Katie Adair Barnhart later joined the operation and debuted Adair Kitchen. Today, the family’s holdings encompass 16 restaurants across eight concepts in the Houston area: Skeeter’s, Los Tios, Adair Kitchen, Adair Downtown, Bebidas, Adair Away, Eloise Nichols Grill & Liquors and Betsy’s at Evelyn’s Park.

“We’re not really bells and whistles flashy. We want to be an every day of the week type of restaurant that you can go on a date to or go in workout clothes,” Nick Adair said. “We like to design our restaurants where kids are welcome and can make a mess. We just like to be really approachable, family-friendly, neighborhood-friendly restaurants.”

RELATED: Gary Adair’s empire of Houston restaurants started 35 years ago. Now his children run the show.

He said he and his wife have relatives who live in San Antonio and that the couple visits the city often.

Several years ago, he reached out to Fern Lee “Missy” Finck, who owned the Broadway property through FLF Red Raider, and inquired about buying the building. Finck wasn’t ready to sell at the time, but they stayed in contact. Late last year, she called and said she was interested, he said. Jim’s Restaurants closed its diner there in March.

The couple plan to move to San Antonio to open the restaurant and may eventually open more Adair Concepts restaurants in the area, Nick Adair said.

“We would love to continue having a bigger presence in San Antonio, but I think it’ll sort of unfold as it’s ready to,” he said. “We’re coming to be part of the community. … I’m just so excited.”