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Why Cruise With Princess?

Set sail to incredible destinations with service you’ll love, at an unmatched value.

Come feel the love on a Princess® cruise. We’ll give you the MedallionClass® experience others simply can’t, and it’s exclusively for everyone. Not to mention sharing all our favorite destinations and bringing you the best experiences around each and every one of them. With multicourse meals to remember, Broadway-style shows, comedy acts and bands, and comfortable staterooms featuring the Princess Luxury Bed – all included in one of the best vacation values around. Because The Love Boat® promises something for everyone.

Best Cruise Lines for the Money

US News & World Report

Best in Travel

Money Magazine

Service that's all about making you feel special

With the MedallionClass® experience, we’ve made the service guests love even better. It goes beyond knowing your name. It’s surprising you on your birthday. Knowing you take cinnamon in your latte and bringing you that latte anywhere. It’s addressing any concerns right now, not later, maybe even before you ask. Anyone can say their crew is like family. So we don’t say it; our guests do.

Vacation at a value

A cruise with Princess isn’t just a chance to connect with your favorite people and the world. It’s one of the best vacation values around. Exploring multiple destinations yet only unpacking once. Multicourse meals to remember. Broadway-style shows, comedy acts and bands. A comfortable stateroom perfect for unwinding. And the best part? You get it all for a fraction of what you'd spend on a land-based vacation.

Like A Well-Traveled Friend

330 destinations, 7 continents.

Our people love travel (and people!) so they’re always happy to share the best places to go in the 330 destinations we visit. And our tour operator partners live in, work in and know these ports better than anyone else. But exploration isn’t something you only enjoy ashore. We bring regional experiences, like cuisine and entertainment, on board so you can dive into local life while you sail.

Alaska Cruise Destinations and Cruisetours

See the Great Land’s glaciers, wildlife, and national parks.

Asia Cruise Destinations

Unlock ancient cultures, vibrant cities and tranquil natural splendor.

Australia & New Zealand Cruise Destinations

The Great Barrier Reef, stunning coastlines and relaxed charm are calling.

California Coast Cruise Destinations

Experience the Best of the West with Princess.

Canada & New England Cruise Destinations

Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast.

Caribbean Cruise Destinations

Walk along sun-kissed beaches in laid-back style.

European Cruise Destinations

Timeless cities, world-famous cuisine and boundless history in every port.

Getaway Cruises

Quick voyages to the California Coast, Caribbean and Mexico.

Hawaii Cruise Destinations

Catch the aloha spirit the moment you come aboard a Hawaii Cruise.

Japan Cruise Destinations

Discover cutting-edge cities, ancient traditions and natural wonders.

Mexico Cruise Destinations

Discover rich heritage and bright flavors on a Mexico cruise.

Panama Canal Cruise Destinations

Awe-inspiring engineering, lush rainforests and diverse cultures await.

South America & Antarctica Cruise Destinations

Savor vibrant cuisine, ancient history and stunning natural beauty.

Tahiti & South Pacific Cruise Destinations

Discover island paradises of warm people, pristine beaches and rich culture.

Cruise the World

Set foot on six continents, through four oceans and over two dozen countries.

Best Cruise Line Itineraries

Recommend Magazine, 14-Time Winner

Best Cruises for Food Lovers

Food & Wine Magazine

Best Spa on a Cruise Ship

SpaFinder Wellness 365

Made-from-scratch cuisine

Dine on fresh regional cuisine that gives you a better appreciation of the places you visit. Savor sauces made from scratch, breads baked fresh 24-7 and homemade ice cream created every day. Food is a big part of the travel experience, and we want each meal to be a celebration of your vacation.

Every excuse to just relax

More ways to treat yourself well.

Get the "me time" you deserve with your choice of treatments in this award-winning onboard spa.

The Sanctuary

Find the tranquility you seek on your cruise experience in this top deck retreat solely for adults with Serenity Steward service.

Princess Luxury Bed

Enjoy the best sleep at sea on the Princess Luxury Bed, developed with a board-certified sleep expert.

Entertainment for everyone

Fill your days and nights with events that match your interests. Original programs from award-winning talent. Family-friendly activities based on hit Discovery™ and Animal Planet™ TV shows. Destination-themed offerings. Make the most of every moment at sea.

Stephen Schwartz

Take in all-new musicals produced with by the Grammy and Academy award-winning composer of  Wicked  and Pippin.

Discovery at SEA™

Go Stargazing, play games based on shows like  Deadliest Catch  and hear stories from local residents through Encounters with Discovery at SEA.

The Voice of the Ocean

Cheer on your favorites, and vote on the winner in this competition based on the popular TV show.

Best Cruise Lines for Onboard Entertainment

Cruise Passenger Reader's Choice Award

#PrincessCruises Connections

 Our guests love to post their favorite Princess moments on social media! Share yours by using #PrincessCruises for the chance to be featured in our gallery.

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Around the World Cruise

The journey of a lifetime — best world cruise.

Voted “Best Cruise Itineraries” 12-Times

Recommend Magazine

Embark on a Princess World Cruise and experience the globe’s marquis ports and hidden gems. With carefully crafted itineraries to the most sought-after destinations, there’s no better escort to guide you through your travel bucket list than Princess Cruises.

2025 World Cruise From Los Angeles or Ft. Lauderdale

For a limited time, you’ll enjoy our Princess Premier package – at no extra cost when you book this World Cruise

Our longest voyage ever sets sails in January 2025 as Island Princess embarks on an epic 116-day roundtrip World Cruise from both Ft. Lauderdale and Los Angeles, visiting 51 destinations in 26 countries across 6 continents. This adventure includes our first ever visits to historic Bar, Montenegro, and Taranto, Italy. Also maiden for our North American World Cruises are stops to the idyllic Greek islands of Patmos and Volos – for the Monasteries of Meteora.

2024 World Cruise from Sydney, Brisbane, and Auckland

Sail aboard the Coral Princess for our longest-ever Australia-based World Cruise! This six-continent and 110-day world adventure visits popular destinations including Scandinavia & Baltic, Iceland, South America and transits the historic Panama Canal. Make seven maiden calls including Aarhus and Edinburgh (South Queensferry), including overnight stays in New York and Lima (Callao), and spend more time ashore with eight late night stays including Berlin (Warnemunde), Boston, Copenhagen and Tahiti (Papeete).

2025 World Cruise from Auckland, Brisbane and Sydney

Crown Princess® – our largest ship to ever host a World Cruise – will be your escort on a wondrous 113-day adventure, visiting 49 destinations in 28 countries across six continents. Explore Asia, Indonesia, the Mediterranean and Northern Europe – including two ports in Greenland – the Americas and South Pacific. The 2025 itinerary travels over 33,500 miles and features countless UNESCO World Heritage sites plus other bucket-list attractions.

2026 World Cruise from Auckland or Sydney

On a wondrous 114-day voyage roundtrip from Auckland or Sydney, you'll visit 48 destinations in 31 countries across six continents for the adventure of a lifetime. Explore countless buck-list attractions in Asia, the Mediterranean, Northern Europe, North and South America. This cruise also brings you to 50 UNESCO World Heritage Sites and some of the world's greatest cities as well as more remote locales, offering striking contrasts in architecture, fashion, music, culture and cuisine.

Why Take a World Cruise?

Collect a world of countless stories as you sail from continent to continent

Adventure of a lifetime

Nothing can beat the experience of a World Cruise. The camaraderie among guests, the shared experiences in fascinating ports across the globe, and the parties and celebrations on board and ashore all make this a true adventure that everyone should embark on at least once in their lifetime.

Exclusive experiences

Enjoy special activities unique to this epic voyage. Over 50 international guest entertainers keep you smiling; attend cocktail parties and themed deck parties, watch local folkloric shows, savor special officer dinners, commemorative take-home menus, cooking classes with Princess Cruises Chefs and much more.

Fresh flavors & global tastes

Cuisine is designed for fresh — prepared from scratch, using regionally sourced ingredients. In addition to the delicious signature dishes that Princess® is known for, you'll be treated to flavors and influences from the traditional cuisines of the destinations you are visiting, bringing a bit of the tantalizing tastes of the world on board.

Unforgettable ports of call

Not only will you encounter some of the world’s most revered sites and cities from Dubai to Sydney, you’ll have the opportunity to step ashore in lesser frequented ports, maiden calls and first time ever calls for Princess. Encounter some of the world’s most revered sites and cities from Kuala Lumpur and Sri Lanka to Bali, and Singapore. Volos (Meteora), and Athens.

Now Available: 2025 World Cruises . Learn more

World Cruise Travel Articles

Imagine yourself on a world cruise vacation to six continents, 25 countries, and 34 cruise destinations, making this the journey of a lifetime.

2024-2026 World Cruises

Embark on a Princess World Cruise and experience the globe’s marquis ports and hidden gems.

Cruise Around the World: Must-see Cultural Locations in India

If you are planning a cruise around the world, make sure you stop in Mumbai and Cochin, Indian and explore and experience the unique culture.

3 Cruise Activities That Give You an Up-close View of Dubai

Dubai — a city of the future with strong roots in its past — can best be experienced through cruise activities on world vacations with Princess Cruises.

Plan a Cruise Around the World and Discover 3 Exotic New Ports

Ready to take your most meaningful vacation yet? Plan a cruise around the world, and visit ports you may not know even existed.

A Beer Lover's Guide to a World Cruise

If you're a beer lover, you're in good company. On your next world cruise, you can sample the beer of cultures ranging from Sydney to London.

Travel, Airfare, & Hotels: Let Princess Get You There

Princess EZair® Flights

Stress-free airfare

Remove the hassle from air travel and give yourself the gift of flexibility, time and a thicker wallet with Princess EZair flights. We negotiate lower rates with the airlines, allow you to modify your flight up to 45 days prior with no penalty and protect you if your flight is late or canceled.

EZair flight quotes are available on our cruise search result details pages.

Airplane to Ship Transfer

We get you where you need to go

Let Princess pick you up from the airport and take you directly to your ship or hotel when you arrive, even if you didn't book your airfare through us. A uniformed Princess representative meets you at the airport after you've retrieved your luggage and transports you directly to your ship or hotel without you having to worry about the logistics of navigating a new city.

Cruise Plus Hotel Packages

Stay longer and relax

Extend your cruise vacation, and simplify your travel plans with a hotel stay at the beginning or end of your cruise. With a Cruise Plus Hotel Package, a Princess representative meets you at the airport and pier, transporting you to and from your hotel. The package includes the cost of your hotel stay, transportation, luggage handling and the services of the representative.

Need help planning?

Princess Cruise Vacation Planners are a dedicated resource to help you every step of the way through the planning process of your cruise vacation. And the best part is, they are absolutely FREE!

Cruise deals & promotions

Find our top sales, deals, partnerships and promotions for our destinations all in one place. We run promotions throughout the year and sometimes run sweepstakes where you could win prizes!

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2024-2025 New Cruise Itineraries

Book our newest cruise vacations to our best destinations now.

Check out our newest cruise itineraries and prepare for an array of unforgettable experiences on board with Princess. From sailings close to home to the distant shores of exotic lands. New Princess cruise itineraries not only take you to our best cruise destinations, but bring the colors, cultures and flavors on board to give you a truly immersive vacation. Start planning today to get the cruise – and the stateroom – you want!

2025 Alaska Cruise Itineraries

Our Alaska 2025 season promises to be our most exciting season yet. From our top-rated 7-day Voyage of the Glaciers cruise and Inside Passage sailings – including roundtrip Los Angeles – to new “Ultimate Alaska” sailings that visit less-frequented ports and include at least three days of glacier viewing, we have Alaska covered by sea. Venture further with 27 cruisetour options, each combining a 7-day cruise with multiple nights in the heart of Alaska, stays at Princess-owned wilderness lodges and scenic rail travel. It’s no wonder we’ve been named Best Cruise Line in Alaska by Travel Weekly NINETEEN TIMES!

• Alaska At a Glance Flyer (PDF)
• Find Alaska cruises
• Find Alaska cruisetours
• Learn more about Alaska

2023-2024 Asia Cruise Itineraries

Let Princess whisk you to stunning cities and timeless villages on an epic voyage in Asia. Each destination tells its own story through celebrated landmarks, popular markets, culinary secrets and traditions that have been passed down for generations. Sail on Diamond Princess®, and discover why Princess was awarded “Best Cruise Line in Asia” by Porthole Magazine.

• Find Asia cruises
• Learn more about Asia

2024-2025 Australia, New Zealand & South Pacific Cruise Itineraries

Experience the natural wonders of Australia, the unique culture of New Zealand and the island paradises of Tahiti, Fiji and beyond with Princess in 2024–2025. You can also visit two UNESCO World Heritage sites, the Great Barrier Reef and Uluru National Park’s iconic Uluru (Ayers Rock), on cruisetour options that combine a multi-night land tour with a traditional cruise. Choose from three ships, including Royal Princess,® as well as Crown Princess® and Diamond Princess,® sailing 72 itineraries to 64 destinations.

• Australia, New Zealand & South Pacific At a Glance Flyer (PDF)
• Find Australia, New Zealand & South Pacific cruises
• Find Australia & New Zealand cruisetours
• Learn more about Australia & New Zealand
• Learn more about South Pacific

2024-2025 California Coast Cruise Itineraries

Explore the landscape of the California Coast and visit world-famous cities like Los Angeles, San Francisco, San Diego and Santa Barbara. Shop and dine along eclectic boulevards. See iconic landmarks like the Golden Gate Bridge, Coronado Bay and Griffith Observatory. Or escape to renowned vineyards for an award-winning wine. See even more with late-night stays in San Francisco, San Diego, Victoria, Vancouver, B.C. or Los Angeles.

• California Coast Cruises At a Glance Flyer (PDF)
• Find California Coast cruises
• Learn more about California Coast

2025 Canada & New England Cruise Itineraries

Experience colonial history, charming Eastern seaboard villages and famed New England seafood when you sail Canada & New England with Princess®. Princess will sail 7-day roundtrip voyages from Boston and New York. There are also 10-day voyages between Boston and Québec and roundtrip 10-day American Heritage voyages where you’ll have the opportunity to visit Colonial Williamsburg and Jamestown, as well as legendary Revolutionary War sites. You can also extend your journey on land with a crusietour that visits more of American history at places like Gettysburg and Philadelphia, or spends time in Canadian cities like Toronto (for Niagara Falls) Montréal and more.

• Canada & New England At a Glance (PDF)
• Find Canada & New England cruises
• Find Canada & New England cruisetours
• Learn more about Canada & New England

2024-2025 Caribbean Cruise Itineraries

Relax on top-rated beaches, explore ancient ruins and get immersed in colorful cultures — the laidback Caribbean has lots to love for everyone. Discover the Eastern, Western or Southern Caribbean with a variety of unique itineraries and departure ports. For the first time, Princess is offering a season of 6- and 8-day Eastern and Western Caribbean voyages roundtrip from Port Canaveral on Caribbean Princess®. (Can't choose? Combine them for a 14-day sailing!) Or sail aboard the new Sun Princess® from Fort Lauderdale on 5- to 14-day voyages to see both the Eastern and Western Caribbean.

• Caribbean At a Glance Flyer (PDF)
• Find Caribbean cruises
• Learn more about Caribbean

2024 Summer Caribbean Cruise Itineraries

Whether you're seeking top-rated beaches or ancient Mayan ruins, the Caribbean is your playground in Summer 2024. From seven-day, 10-day and 14-day summer sailings to all corners of the Caribbean to our award-winning private island resort, Princess Cays,® and onboard programs that immerse you in local life, you’ll connect with the islands in ways you never imagined.

• Summer Caribbean At a Glance Flyer (PDF)
• Find Summer Caribbean cruises

2025 Europe Cruise Itineraries

Princess is celebrating its 40th anniversary of Mediterranean sailing by featuring two of its newest and largest ships – Star Princess® and Sun Princess®. Explore the best of Europe in 2025, from the British Isles to Scandinavia, the Mediterranean and beyond with itineraries from five to 33 days as you visit famous landmarks, including many UNESCO World Heritage Sites. Let local experts guide the way with foodie- and art-centric tours. Love local nightlife? Look for More Ashore late-night departures and overnight stays.

• Europe At a Glance Flyer (PDF)
• Find European cruises
• Find European cruisetours
• Learn more about Europe

2024-2025 Hawaii Cruise Itineraries

Princess is the only cruise line that sails a full season roundtrip from the mainland, with a choice of roundtrip departures from Los Angeles, San Francisco and Vancouver, B.C. Immerse yourself in Polynesian culture the moment you step on board with our Aloha Spirit program. Visit the most popular islands – Maui, Oahu, Kauai and the Big Island – while only unpacking once. Plus, enjoy a More Ashore late-night stay in Honolulu on most sailings.

• Hawaii At a Glance Flyer (PDF)
• Find Hawaii cruises
• Learn more about Hawaii

2024 Japan Cruise Itineraries

In Summer 2024, Diamond Princess® sails out of Tokyo (Yokohama) with a variety of ways to enjoy the traditions and beauty of the region. There are five opportunities to see storied local festivals, including the popular Nebuta Festival. We also have sailings that arrive when Japan’s famed spring flowers are in bloom. Sail where ancient traditions and modernity co-exist in harmony on the #1 North American Cruise Line in Japan.

• Japan At a Glance Flyer (PDF)
• Find Japan cruises
• Find Japan cruisetours
• Learn more about Japan

2024-2025 Mexico Cruise Itineraries

From mariachis to margaritas, the Mexican Riviera is where it all began with our first cruise in 1965. More than 50 years later, we still visit the best ports like Puerto Vallarta, Mazatlán and less-traveled jewels like Loreto and Manzanillo. Sail from Los Angeles or San Francisco on five- to 11-day roundtrip cruises, and stay overnight in Cabo San Lucas on select voyages for a taste of vibrant nightlife.

• Mexico At a Glance Flyer (PDF)
• Find Mexico cruises
• Learn more about Mexico

2024-2025 Panama Canal Cruise Itineraries

Princess offers two ways to see the epic Panama Canal, including new 12-day roundtrip sailings from Fort Lauderdale aboard Emerald Princess®, which include destinations like Costa Rica & the Caribbean, as well as Ocean-to-Ocean 15- to 23-day voyages between Fort Lauderdale, Los Angeles, San Francisco, New York, and Vancouver, B.C.

• Panama Canal At a Glance Flyer (PDF)
• Find Panama Canal cruises
• Learn more about Panama Canal

2024-2025 South America & Antarctica Cruise Itineraries

Delight in South America’s vibrant cultures and stunning landscapes and get swept away by the breathtaking beauty of Antarctica. Experience the thrill of sailing through the Strait of Magellan, the 19th-century treasures of Buenos Aires or cruise through the icy waterways of the Antarctic Peninsula.

• South America & Antarctica At a Glance Flyer (PDF)
• Find South America cruises
• Find South America cruisetours
• Learn more about South America & Antarctica

2025 World Cruises Cruise Itineraries

Set sail across the globe on a truly epic adventure – a Princess World Cruise. On a voyage spanning more than 100 days, and travelling over 33,000 nautical miles, you’ll visit more than 40 destinations in over two dozen countries. In 2025, Island Princess will sail an 116-day World Cruise – our longest ever. Whether you sail from Los Angeles or Ft. Lauderdale, or choose options from Sydney, Australia, you’ll have the opportunity to experience the best of Asia, the South Pacific, Middle East, Europe, North, Central and South America and beyond.

• World Cruise At a Glance Flyer - Island Princess (PDF)
• World Cruise Early Booking Benefits - Island Princess (PDF)
• World Cruise At a Glance Flyer - Crown Princess (PDF)
• Find World Cruises from Ft. Lauderdale
• Find World Cruises from Los Angeles
• Find World Cruises from Sydney Australia
• Learn more about the World Cruise

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Destinations

Sail to almost anyplace you can dream of.

New to cruising

First time cruising? Have questions? We have the answers so your first time will be nothing but smooth sailing.

Shore Excursions

Make the most of your time in port with Princess.

Customer Support and Information

Live support & info, support request.

We respond to all correspondence from our guests as quickly as possible.

For immediate assistance, please visit our Frequently Asked Questions or chat with our Live Support Team .

For immediate assistance, please call 132488 from Australia or 0800 780 717 from New Zealand.

Guest Information

Login here to update your account information and/or contact preferences.

If you have not created an account with is or can’t remember your login info, please fill out the form below for assistance.

Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement.

For pre-cruise support, please use our Live Chat or call us at 1-800-PRINCESS (1-800-774-6237) . You can also visit our Frequently Asked Questions .

If you are inquiring about your Future Cruise Credits provided to you onboard, please fill out the form below.

For pre-cruise support, please use our Live Chat.

Princess® is pleased to offer a special Carnival Corporation shareholder onboard spending money program. This program is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. This benefit is applicable on all published sailings. Restrictions may apply.

Login (optional) to your My Princess account to review your active Future Cruise Deposits.

The form below only covers Future Cruise Deposits. Please complete the form to request your FCD extension.

All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below.

Future Cruise Deposits (FCDs) are created per person. Therefore, you must create a separate request for each FCD holder. Please be advised that a single request for multiple people cannot be processed.

Your booking has been located

To continue with your refund request, please provide expense details related to your vacation. Please refer to any communications you have received for more details on what expenses may be eligible for reimbursement.

Shareholder Benefits Form

Please note that requests will be processed within 10 business days and only cover Future Cruise Deposits purchased onboard a previous sailing.

By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

Thank you for contacting Princess Cruises

Your message has been received. We appreciate your patience in affording us the time to respond to your request. Due to the large volume of messages we are receiving, it may take us longer than usual to respond. We are working hard to make sure every request is handled accurately and efficiently.

If you require immediate assistance, please call us at: 1-800-774-6237 .

If you require immediate assistance, please call us at: 132488 or 1300 551 853 .

If you require immediate assistance, please call us at: 0344 338 8663 .

Princess Cruises 4+

Global experience innovators.

• #73 in Travel
• 2.1 • 409 Ratings

iPhone Screenshots

Description.

The Princess Cruises app is your vacation guide and key to planning and unlocking experiences onboard. Before you arrive, use this app to: - Save time at the port by checking in and providing required travel documentation through our guided OceanReady® steps - Make dining reservations at our main dining rooms and specialty restaurants - Ensure you're getting the most out of your vacation by purchasing a Princess Plus® or Princess Premier® Package - Book shore excursions for each port day of your cruise - Learn about onboard activities, events, and view detailed deck plans - Book a treatment or salon service at the Lotus Spa Once onboard, connect to our ship's MedallionNet wifi so you can: - Order food, beverages, amenities and more - anytime, anywhere via OceanNow® service (one-time fee applies, complimentary with Plus and Premier Package) - Complete required Safety Essentials steps before setting sail. - Explore the ship and get navigation instructions to venues and points of interest - Locate shipmates in real-time and get navigation instructions to them - View and bookmark onboard events and activities for each day - View, make, and manage dining reservations - Get help 24/7 via CrewCall chat - View and book shore excursions – Track onboard spending and package redemption statuses in real-time and much more! We are continuously improving our experience - be sure to turn on automatic updates to ensure you have the latest features.

Version 1.1.3 (45060)

Minor bug fixes to improve your experience. We are continuously monitoring your feedback and improving our experience. To ensure you have the latest features, please turn on automatic app updates in your settings.

Ratings and Reviews

409 Ratings

Would Expect a Whole Lot More from Princess

Princess claims to be ahead of the technology game with Medallion Net so I would expect the one and only tool Princess directs is to use is full of faults. Granted I can do pre-cruise checkins but we have 12 upcoming cruises and 2 are back to back and 3 are back to back to back and this app only allows you to visit excursions, make dining reservations and view itineraries on the 1st leg of any of the multiple cruises. We have a back to back on different ships and again, I can only see excursions or make dining plans on the first of the 2 cruises. Even though we are on different ships! Old app had numerous problems but there were ways to navigate through app to get things done albeit app was very slow to load. This app is way slower and useless in many of the needed functions. I have had to rely on using the online webpage and using my planner at Princess. I think if they are going to push us to use this app starting today (3/8), they should have made it much more usable then it is now.

Leaves much to be desired

Princess Cruise points the customer to this app, but aside from entering pre boarding information, it is a bit cumbersome. Maybe once we board on ship, it may be helpful. Some info should be menu options and not navigating through other selections like ship layout. UPDATE: This app is the worse. Can’t depend that it processed anything correctly. Example, ordering the stupid Medallion. It would not appear to have processed the order. Then I get two emails congratulating me on my order and indicating I had selected to have the Medallions shipped to my home, which was correct. But the status would show process as outstanding. I assumed maybe because the order was not shipped yet. I then get a marketing email about upcoming cruise and completing the process. Now the app shows order status as two outstanding orders. So I call to find out what is outstanding. Agent tells me I am picking up Medallions at port, i.e., the slow process which defeats the whole purpose. I argued I had email indicating i did select to be shipped to my house. Bottom line, agent fixed everything and gave me date supposed to arrive. Now I don’t trust anything I do with the app. Especially since it keeps popping up Error screens. Awful app.

App and Shoreside Customer Service Need an Overhaul

We cruised with Princess right after the roll out of Medallion Class. The technology for the wearable has lots of potential, but the app was horrendous. We just booked another cruise with them, and I was excited to see a new app! Unfortunately, it’s been just as bad. Technical error message when I try to make dining reservations, and shoreside customer service is like dealing with the worst cable company’s customer service you can imagine. Five different reps, and none would acknowledge it was a technical issue with the app until I escalated it to a supervisor. Different departments don’t talk to one another, and one rep even told me dining reservations weren’t in his job description. Not exactly a welcoming way to put you in a vacation mindset. Princess - you need to do better with the app and with your customer service! Make it match the experience on your ships!

App Privacy

The developer, Global Experience Innovators , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• App Support
• Privacy Policy

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About this app

Data safety.

Ratings and reviews

• Flag inappropriate
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What's new

App support, similar apps.

Frequently Asked Questions