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How to Contact Celebrity Cruises

the ceo of celebrity cruises

Celebrity Cruises is renowned for its luxury cruise experiences, offering travelers an unparalleled journey across the seas. Whether you’re planning a dream vacation or seeking information about upcoming cruises, contacting Celebrity Cruises is a straightforward process. In this guide, we’ll walk you through the various methods to contact Celebrity Cruises, ensuring that your inquiries are addressed promptly and efficiently.

Contacting Celebrity Cruises Customer Service

One of the primary ways to reach Celebrity Cruises is through their customer service department. Here’s how you can do it:

Phone: Celebrity Cruises provides a dedicated phone line for customer inquiries. You can call their customer service number, which is available on their official website. Be prepared to provide relevant details such as your booking number or cruise details for a more efficient response.

Email: Another option is to contact Celebrity Cruises via email. They have a designated email address for customer inquiries. When emailing, ensure that you include all necessary information and clearly state your questions or concerns.

Online Chat: Celebrity Cruises offers an online chat feature on their website. This allows you to connect with a customer service representative in real time. Simply click on the chat option and initiate your conversation.

Social Media Channels

In today’s digital age, many companies, including Celebrity Cruises, are active on social media platforms. You can reach out to Celebrity Cruises through their official accounts on platforms like Facebook, Twitter, and Instagram. Direct messaging or commenting on their posts can be a quick way to get in touch with them.

Travel Agents And Partners

If you’ve booked your cruise through a travel agency or a partner of Celebrity Cruises, you can also contact them for assistance. They often have direct communication channels with the cruise line and can help address your queries or provide additional information.

Celebrity Cruises Website

The official Celebrity Cruises website is a valuable resource for information and contact options. Navigate to the “Contact Us” or “Support” section of their website to find detailed instructions on how to reach them. They may have specific forms or contact methods listed for different types of inquiries.

Cruise Planner And Guest Services

Once you’ve booked a cruise with Celebrity Cruises, you can utilize their Cruise Planner and Guest Services for personalized assistance. These platforms allow you to manage your booking, make special requests, and communicate directly with the cruise line regarding your upcoming voyage.

Attend Cruise Events or Expos

Celebrity Cruises often participates in cruise events, expos, and travel fairs. If you have the opportunity to attend such events, you can meet with Celebrity Cruises representatives in person. This can be an excellent way to get detailed information, ask questions, and plan your cruise experience.

Frequently Asked Questions (FAQs) And Online Resources

Before reaching out to Celebrity Cruises, consider checking their FAQs and online resources. Many common questions and concerns are addressed in these sections, saving you time and providing immediate answers to common inquiries.

Feedback And Reviews

If you’ve recently traveled with Celebrity Cruises and want to provide feedback or share your experience, they often have channels for submitting reviews and testimonials. Your feedback can help them improve their services and assist future travelers.

In conclusion, contacting Celebrity Cruises is a straightforward process with multiple avenues available for communication. Whether you prefer traditional methods like phone and email or modern approaches such as social media, the cruise line strives to ensure that your inquiries are handled promptly and professionally. Utilize the resources mentioned above to get in touch with Celebrity Cruises and make the most of your cruise experience.

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Celebrity Cruises Travel Agent Resources

Celebrity Cruises, a Royal Caribbean Group brand, is a medium-sized upscale cruise line that sails a fleet of 13 cruise ships (as of end of 2023) to worldwide destinations, and three small (100 passengers or fewer) ships in the Galapagos. The focus throughout the fleet is on relaxed vacations, superior service, and fine dining.

The line’s fleet is divided into three classes: Millennium, Solstice, and Edge Class, with the smaller, older Millennium Class vessels (about 2,000 passengers) offering the most traditional medium-sized cruise ship experience and the newest Edge Class ships (about 3,100 passengers) offering much more choice in terms of dining and entertainment.

Destinations Visited Celebrity Cruises sails all over the world with itineraries visiting ports in Asia, Alaska, the Caribbean and Bahamas, Australia and the South Pacific, Northern Europe and the Mediterranean, Hawaii, South America, Bermuda, New England & Canada, Mexico, and the Panama Canal.

Celebrity Cruises Travel Agent Portal

The Celebrity Cruises travel agent site provides a comprehensive suite of tools and resources to help travel advisors learn about and sell Celebrity cruises. (It is the same travel agent portal – CruisingPower.com – that advisors use for Royal Caribbean International and Silversea Cruises.)

You’ll find the following tools and resources on Cruising Power (Celebrity):

• Cruise Planner
• Booking tools: Espresso (including group management); Flight Finder; Hotels, Shore & Land Excursions; Future Cruise Credit Redemption
• Sales & Marketing tools: eQuote; digital brochures and asset library; physical collateral ordering; My Marketing Center
• FlexPay, giving advisors the ability to pre-schedule up to 10 automatic payments
• Celebrity Learning educational program
• Promotions, Offers & Weekly Deals

Celebrity Cruises Travel Agent Training Program Celebrity Learning

Celebrity Cruises travel agent training is available via Celebrity Learning. The program is designed to give advisors insights into Celebrity Cruises and provide practical advice and selling tips for increasing their business with Celebrity.

Courses are organized into various sections on: Celebrity as a brand, how to target and market to the right clientele, maximizing earning potential with upselling, and how to use the Celebrity Groups program, among others.

Celebrity Learning graduates receive CLIA learning credits, access to Celebrity travel agent rates and Celebrity Learning coupons, and are eligible to participate in any of the line’s Celebrity Learning at Sea opportunities.

To maintain their Celebrity Learning graduation benefits, advisors must recertify annually.

You can access Celebrity Learning via the Cruising Power travel agent site, under the “Training and Benefits” menu. Use the same Cruising Power agent login you normally use.

In addition to Celebrity Learning, advisors can check out “ Celebrity’s Seas Today ,” which is a webinar-focused series. Advisors can watch live or pre-recorded webinars on specific topics, such as group cruising or deployment announcements.

Celebrity Cruises Travel Agent Rates & Fams Celebrity Cruises travel agent discounts are available on many sailings, but vary based on the occupancy levels of each voyage. Advisors can find out which sailings have agent rates on CruisingPower.com or at TheCelebrityCommitment.com.

Additionally, all graduates of the Celebrity Learning program receive Celebrity Learning coupons, which provide onboard savings.

Celebrity Rewards In addition to standard commissions, Celebrity also offers a Rewards program for individual travel advisors. Via the program, advisors earn points redeemable for cash amounts (2,500 points equals $25) added to a reloadable gift card for every qualifying Celebrity booking they make. Points range from 500 for inside, ocean view and veranda cabin bookings to 1,500 points for Retreat upper suites and all Galapagos suites.

Celebrity Cruises Travel Agent Sales Reps In the Americas, Celebrity Cruises has 58 sales reps throughout the U.S. and Canada.

Celebrity Cruises Travel Agent Marketing Assistance Travel advisors have access to several marketing tools on the Celebrity Cruises travel agent portal. Here advisors can create their own customized and professional flyers and brochures with My Marketing Center; download digital photos, videos logos, brand guidelines, and more from the Celebrity Digital Asset Library; or order physical collateral via nexTouch.

Additionally, via the Marketing Assistance Program (located within Cruising Power), advisers can access more than a dozen interactive modules to learn more about things like search engine optimization and effective email marketing.

More marketing materials, including editable flyers and emails, are available on the Celebrity Cruises travel agent site, TheCelebrityCommitment.com.

Advisors registered with Celebrity also have complimentary access to BranchUp, a Facebook marketing and lead generation tool that provides automated, daily customizable Facebook posts.

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• Celebrity Cruises

How to best contact Celebrity after booking?

By Zhaan , March 11, 2019 in Celebrity Cruises

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I booked a cruise with Celebrity a few weeks ago. Two weeks ago I started trying to contact them to ask some specific questions that I can't find answers to online. I was assigned a Celebrity vacation planner, Ryan Wilkinson. I have emailed him, called him, emailed the Celebrity general email for questions, and called Celebrity's phone number and selected the appropriate number (already have cruised booked) several times and sat on hold 20 minutes each time before giving up. I could sit longer if their hold recording wasn't so distracting. It's a man talking constantly (upselling) so it's really distracting as opposed to background music. 

I tried calling the line where you call to book a cruise and they picked up right away and promptly transferred me to the beginning to pick the number for already having a cruise booked. 

I have never had this hard of a time getting in touch with a company for assistance - especially when wanting to buy something (my questions are related to the drink packages). It's been at least 2 weeks since I sent the emails and left Ryan a voicemail. If someone has a better way to reach them I would really appreciate the information. This is our first Celebrity cruise and may be our last - this has not been a pleasant experience.

PS: I'm not posting my actual question here (regarding the drink packages) because I found a thread where someone already asked the same question and it's not really been answered - for me before spending the money I want to hear straight from Celebrity what the actual answer is.

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Never had a problem.  Are you calling the number on the celebrity page?  Just chose option already booked follow prompts for booking shore X's etc.  Yes you may have to hold on, but you can call 24/7.  Good luck.

Call the Captains Club.

If you don't get your questions answered shortly, I would find a good TA that will also offer you some additional perks and transfer your booking to the agent.   If you have lots of questions you may want to find a smaller agency instead of one of the Big Box ones.

I find that if you call Captain's Club, usually best time is early morning and NOT on a weekend.  

The amazing part to me is that you have a question about the drink package that hasn’t been answered yet! I would have guessed every thing that could be asked has been answered by now lol...

I agree calling the captains club is good advice, however, many on here will tell you the answer from “shoreside” may differ from the reality onboard the ship!

Yes, unless it's a question that is very specific to your booking or would require special permission from the cruise line to accommodate, I would tend to trust what people on here tell you over what a phone agent might.  Many of them haven't even been on the ships or are reading an answer from a script that might not be correct.  Or they misunderstand your question and give you wrong info.  

Best time to call is usually early in the morning.  If there is a wait, that means that others are also calling with questions.  No way to jump the line because you think your question is more important than someone else's.

I had a similar experience prior to our cruise last December.  I called and chose the "already booked" prompt and no one ever picked up.  Called back, picked "booking a new cruise" and, voila, someone answered and helped me with my question.  I was also able to get more immediate service by calling Capt.'s Club.  

I also wouldn't hesitate posting your question here.  We've only been on one Celebrity cruise and I can tell you, the people on these boards are far more knowledgable about Celebrity than most of the people who work there.  

I agree with others. Call Captains Club 800-760-0654. Transfer your reservation to a TA. Ask on these boards and you'll get a reliable answer. There are many frequent X cruisers here who are happy to share info.

Because you only booked several weeks ago you're still within the time limit to transfer your booking to a cruise travel agent.

This will definitely enhance your pre-cruise experience and perhaps enhance your pocket book as well.

We cannot recommend any agent due to the terms imposed by Cruise Critic but a google search will provide you with multiple agents.You can also go to *****.com and search there.

Your onboard experience is a far cry from the feeble attempts made by the landside staff. Most of us have shared your experience but we continue to look forward to each Celebrity cruise.

oops....they blocked me. Look for a site that compares cruise agents. Another word for compare is compete. Le't see if that works.

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Transfer a Celebrity Cruise

• Can't be more than 30 days old
• Deposit has been paid 
• Isn't paid in full
• Isn't a Casino rate 
• Isn't booked in a Group
• For US reservations: 425-657-1900
• For Canadian reservations: 613-221-2000
• Travel Agent's Name: Costco Travel
• Complete the Costco Travel Reservation Transfer survey
• After your survey has been received, it'll take up to 3-business weeks for us to complete the transfer process
• When the process is completed, you'll receive an emailed invoice from Costco Travel with your booking information

Is this answer helpful?

Related Answers

• Transfer a Royal Caribbean® Cruise
• Transfer a Princess Cruise
• Transfer a Norwegian Cruise

Find a Cruise Travel Advisor

Domestic travel advisor search.

if you'd like to plan your vacation with the advice of a travel advisor professional, we can help you locate a travel advisor near you. Simply enter your five-digit ZIP code (USA) or your postal code (Canada) below.

International Travel Advisor Search

Our directory offers listings for Celebrity Cruises' offices and representative worldwide.

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For information or reservations, US and Canadian customers can call us toll-free at 800-338-4962 during the hours listed on this page. Customers calling from outside the US or Canada can use one of the numbers below:

If your country is not listed in the table above, you may reach us at +1-713-974-2121 or via e-mail.

For inquiries on matters not related to the purchase of a cruise, you may e-mail us at [email protected] , call us at 713-974-2121 or write to us at:

Vacations To Go 5851 San Felipe, Suite 500 Houston, TX 77057

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25 March 2024

CONTACT CENTRE OPENING HOURS

MON-FRI: 9.00AM – 8.00PM SAT: 9.00AM – 6.00PM SUN: 10.00AM – 5.00PM

RESERVATIONS

UK: 0344 493 6008 IRELAND: 1 800 932 611

DID YOU KNOW WE ALSO HAVE 2 SERVICE FUNCTIONS TO SUPPORT YOU WITH GUEST BOOKINGS?

The Live Chat function is available on Celebrity Central, to all Travel Partners to provide an extra level of support.  Our   Service Request Form is also live which enables you to resolve a guest query within 24 hours.

There's been an enhancement to our automated phone system. Please listen carefully to the options and select the one that best suits your query to ensure we connect you with the right team member to help you with your clients' booking.

Please read on to understand how you can use Live Chat AND our Service Request Form today:

Q: Where will I find Live Chat on Celebrity Central?

A: On the Celebrity Central homepage, Live Chat is in the right corner of your screen (desktop). Simply click the blue Chat Now button and complete the form to start a chat with a member of our team.

Q: What are the operating hours for Live Chat?

A: Live Chat operates from:

- Monday to Saturday between 09:00 and 17:30

- Sunday between 10:00 and 17:00.

Q: What type of enquiries can you assist with via Live Chat?

A:  Our team on Live Chat are ready to assist you with any questions or queries relating to your guests' booking.

Additionally, we can assist with new reservations for cruise-only bookings on statement/invoiced payment terms. 

If we are unable to resolve via Live Chat, we’ll make contact via phone or email to assist further. If your query is regarding Celebrity Rewards or your Celebrity Central account , please email Trade Support at [email protected] or call 01932 834 379 and select Option 2.

Q: What is Live Chat not suitable for?

A: Making new bookings with flights, taking card payment details, group queries, schedule changes, any query related to Air.  For these types of enquiries please call the Contact Centre on +44 (0) 844 481 3030 or 1800 932 611 (Ireland).  

Q: Why isn’t Live Chat appearing for me?

A: If all our agents are currently on chats, the Live Chat box will temporarily disappear from the homepage. As soon as an agent is available, the box will reappear. If you don't need an immediate response, please consider using our Service Request Form. 

We’re here to assist you in any way we can and hope Live Chat will help you stay connected. 

SERVICE REQUEST FORM

We want to provide you with the best possible support and if you need a guest booking query resolved within 24 hours, you can submit this through our Service Request Form .  It only takes a few seconds to complete and you will receive updates as your query is processed. Here's some tips:

• Agents operate the Service Request Form daily between 09.00 and 17.30.
• Only use the form for guest bookings (any other query should be directed to [email protected]).
• Please see below what can and can't be resolved via the form.
• Use one form per guest booking.
• Scroll down to the bottom to complete the form and submit your query.
• You will receive an email acknowledgement to confirm your form submission, plus email update upon completion of your request. 

STAY CONNECTED

How to contact us >>

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Celebrity Cruises Phone Number: Live Human Help

Thomas Maxon , CEO & Co-founder of Claimyr | last updated: 11/08/2023

Have you been dialing the Celebrity Cruises phone line 888-751-7804 to reach a human? This guide covers how to call and reach a live human at the Celebrity Cruises. Also, we provide you with a guaranteed way to speak with an agent within a few hours.

Table of contents

• ✅ How to call the Celebrity Cruises phone number and speak with a human using a shortcut?
• ✅ How can I speak to a live person at Celebrity Cruises?
• ✅ Celebrity Cruises Callback Tool: About Claimyr
• ✅ Celebrity Cruises hours of operation
• ✅ What is the best time to call Celebrity Cruises?

How to call the Celebrity Cruises phone number and speak with a human using a shortcut

Use the widget below to find out the best times, how to call, and a guaranteed method to reach a live Celebrity Cruises customer service agent. If it's too hard to call the Celebrity Cruises phone number below, you can place a Celebrity Cruises call here to guarantee you reach a human.

Bringing your passport on your cruise is extremely prudent. Check out our guide on calling the US Passport Agency to see the best times to call and how to speak with a live human there.

Traveling to port from your current location is also a major headache. If you're flying, be sure to check out our of guides on different airlines:

• United Air phone number
• Delta phone number
• Alaska Air phone number
• American Air phone number
• Southwest phone number
• JetBlue phone number

Before setting sail with Celebrity Cruises, ensure your travel documents are in order by contacting the US Passport Agency Phone Number to verify your passport's validity or to address any concerns regarding your travel identification.

How can I speak to a live person at Celebrity Cruises?

There are two methods to reach a live person:

• 1.) by calling manually over and over again, get on a long hold, and then hope the call doesn't drop -- and I'll show you how to do that,
• 2.) use a calling tool that dials for you, stays on hold, and forwards a call to your phone number when an agent is on the line. (RECOMMENDED)

If you've had a positive experience using this method to contact Celebrity Cruises, you might also find the Alaska Airlines Phone Number resource helpful for similarly efficient customer service with airline inquiries.

Option 1 (SLOW): call manually - time to a human rep = 2+ hours .

Below is the best way to manually dial through their menu faster:

• Step 1: Dial 8887517804
• Step 2: Wait for 13 seconds
• Step 3: Press 2
• Step 4: Wait for 13 seconds
• Step 5: Press 3

For alternative contact methods and additional information, you can refer to our comprehensive guide on the American Airlines Phone Number page.

Option 2 (FAST): use a call app - time to a human rep = 5-40 min.

By far the fastest option is to use software. Robots are simply better at this task than humans ever can be.

• Step 1 : head to Claimyr
• Step 2 : select/search for "Celebrity Cruises"
• Step 3 : pay for Claimyr to call for you (yes it's a paid version, but it honestly works very well. You can research Claimyr before buying to be sure)
• Step 4 : kick back, relax, and wait for your phone to ring with a Celebrity Cruises agent on the line!

If you're looking to contact another major airline, Claimyr also offers a direct line to Delta; simply follow this link for the Delta Airlines Phone Number and repeat the steps above to connect with a representative quickly.

The Celebrity Cruises's hours of operation

The Celebrity Cruises is open Monday through Friday from 7:00 AM to 10:00 PM (EST).

For those looking to coordinate their Celebrity Cruises itinerary with a flight, you may find the United Airlines Phone Number useful for booking your air travel during similar business hours.

Celebrity Cruises Callback Tool: About Claimyr

Like you, I was at wit's end trying to find a good way to reach a human when I was unemployed in the 2020 pandemic lockdown. After calling 500 times a week to the EDD in California, I built a software program to dial for me automatically. This led to me sharing this tool with you. So far, a few hundred thousand people have used it to reach a live human not only at the Celebrity Cruises but also at the IRS phone number , Airlines phone numbers , Healthcare provider phone lines , and many more hard-to-reach phone lines across America.

Claimyr is a software-as-a-service that automates the entire calling process for you. We do this by programming software to

• automatically dial the Celebrity Cruises phone number,
• navigate the phone menu,
• stay on hold,
• detect if a live agent has picked up the call,
• then forward a call to your phone with a live human waiting for you

The value for you is you can quickly get paid without the hours, days, weeks, and months of manually dialing over and over, staying on hold for hours, and often redialing after a dropped call. Instead, using Claimyr , all you need to do is press a button and wait for a callback to your phone with a live agent on the call.

Yes, Claimyr is legit. We welcome you to search Google for " Claimyr ". You'll see thousands of genuine happy reviews, news articles, and our location (San Francisco).

And no, Claimyr doesn't clog the lines or make matters worse. This is because Claimyr has a one-call-per-customer policy. We only place a single call at a time for you. We don't blast the phone lines as this would be cost-prohibitive for us (our calls would be preventing our own calls from reaching a human) and goes against our values. Also, if you use Claimyr, you stop calling yourself. This means that Claimyr doesn't add additional calls to the phone lines that wouldn't already be there anyway.

News coverage of Claimyr for the skeptical:

What is the best time to call Celebrity Cruises?

Do not call during these times (unless you are using Claimyr, which then you can order a callback 24/7 Monday - Sunday):

• 👎 Monday mornings
• 👎 After 5 pm on any day
• 👎 Friday afternoons (as you'll likely not solve your issue until the following week)

But again, if you are using Claimyr's automated callback tool, then you will be able to place a call literally anytime during the day and get a callback soon after.

The best time to call the Celebrity Cruises is Wednesday and Thursday afternoons. ⚠️ WARNING ⚠️: please beware that you often need to dedicate an entire day to dialing over and over just to get on hold . Also, the Celebrity Cruises is notorious for dropping calls even when you finally do get on hold ! So if you decide to start calling mid-week, due to excessive call volume, you may not be able to reach an agent until the following week or longer.

If you don't consider calling the Celebrity Cruises a full-time profession, consider using a calling tool such as Claimyr to guarantee a callback with an agent on the line with zero hold time.