masta travel clinic reviews

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Masta Travel-health   Reviews

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Reviews 2.1.

Most relevant

Poor service - use boots instead

Awful customer service and communication. After having booked a course of three rabies jabs, I had appointments cancelled on the day before on four separate occasions. On one occasion I had actually travelled all the way there before being told the jabs weren't in stock. It baffles me that they would not reserve three rabies jabs for me after I'd paid well over £200 for the course - only telling me that they'd been used for other patients the day before the appointment. The customer service staff were useless - I was told I would have to rebook at another clinic on the other side of London. They seem to have no idea what they are doing - just use boots instead

Date of experience : May 22, 2024

Fantastic Masta Travel Clinic service…

Fantastic Masta Travel Clinic service at Bellshill, Scotland (inside Lloyds Pharmacy). Tara checked our travel plans thoroughly and we were vaccinated in no time - we hardly even felt them!. She shared some useful advice and tips and it was clear that she is both very experienced in her job and well travelled too. Thanks Tara :)

Date of experience : October 20, 2022

Utter garbage

Travelled 30 minutes to their clinic for an appointment made two weeks prior, only to be told that there was no Pharmacist available on site for the next three weeks, so they couldn't do my vaccinations. No attempt was made to contact me to notify me ahead of time. Terrible customer service. Will avoid at all costs in future.

Date of experience : February 04, 2022

Went for bloods for chicken pox tv…

Went for bloods for chicken pox tv needed for work , should hear in 24 hrs, week later, no results contacted to be told lab out of reagent, don’t know when have it in ?? Rang April mid wats happening, need to go back to work , we will get the nurse to email you, nothing week later , now sat Qi ng on phone 40 mins and counting , paid £180.00, no refund

Date of experience : April 23, 2021

Computer and call centre says no

The booking system is a bit accurate , the website cannot accept payments , they don’t answer their phones . There comes a point after three days of trying to give this company money that you give up and go elsewhere The service may well be good but it’s just trying to get to the place where you actually have an appointment

Date of experience : November 04, 2017

AVOID AVOID AVOID DONT WASTE YOUR TIME

Made first appointment for 2nd October. Every appointment I make they cancel a few days before, It’s now mid October and yet again another one cancelled this is my 4th appointment for my daughter. Next one they can offer is 22nd November. I’ve wasted so many days annual leave on this and they keep coming up with excuses such as oh it’s closed that day? Then why did you book me in? Same excuse every single 4 times. Would be better if they were just honest. Avoid this company, and I will be advising all my travel customers to do so to.

Date of experience : October 12, 2020

utterly not fit for purpose

Wasted 15 minutes in total today on hold to 2 different numbers. Online system isn't fit for purpose - not clear and not user friendly. I get that its 2019 and we like to do things online but when your life potentially depends on it and someone is going to be sticking something in your arm, I like to speak to a human first. I stopped waiting on hold and tried to call one of their listed clinics local to me - and i got an answer machine. Tried another one and it diverted me back to the Masta (not so ) hot line. Seriously - how hard is it? I gave up in the end and googled, found another (non Masta) clinic near me who answered within 3 rings, gave me all the information I needed and got me an appointment the following morning.

Date of experience : January 30, 2019

Technical issues and poor communication.

Booked for a flu jab for me and my daughter. The clinic was closed - they had moved address without informing me. I also waited on the line for twenty minutes only to be hung up on instantly when an customer service rep finally picked up (someone pressed the wrong button?), and so I had to wait again. I am also unable to submit an enquiry form through their website. Seems like no aspect of their operation is working.

AVOID at all costs

AVOID at all costs! Lloyds Pharmacy LP5264. Charged me £20 for consultation then booked me for a Yellow Fever jab. The night before, called….no stocks and there was a double booking. Rescheduled for today…2 weeks later. Called an hour beforehand to tell me no stocks! Phone left ring for 1 hour. Central booking system is a disgrace. I travel in 2 weeks and had I not found an alternative provider, I would be unable to travel. Total disregard for the customer but happy to take their money and fail to provide the service.

Date of experience : January 30, 2023

MASTA Harrogste .Really poor customer service

Booked an appointment at the MASTA clinic in Harrogate.for 3 00pm. Receptionist said it won't be long to wait because the nurse was running to time. At 3 25 I enquired how much longer I would have to wait. I was told a few minutes becauae the nurse was training a pharmacist. I'm all for training but if you have an appointment system it is contemptuous of the clinic to just ignore the system. There was no proper explanation, no apology and I was left to reflect on the fact that where there is a monopoly and no choice of provider the patient is poorly served because no matter how poir the service there's no danger of the provider losing their contract to deliver the service and no incentive to provide a good service.

Date of experience : December 09, 2019

Take your money for no service

Booked fit to fly and day 2 PCR at £79.00 each Had the first test done in Lloyds in ST Andrews and was told I would be lucky to get the result in time. Due to the delay I changed my flight While away the rules on day 2 changed so I cancelled the PCR and organised a lateral flow test elsewhere On my return I telephoned Lloyds in St Andrews to confirm cancellation which they did. They also advised me to check my credit card statement to see if I had been charged which I had. On contacting MastaTravel health I was told the charge was non refundable. I would recommend to anyone to avoid dealing with this company. The service is appalling and they are only interested in your money. Hopefully soon their services will no longer be required if politicians see sense.

Date of experience : February 03, 2022

Nearly got wrong vaccination!

My husband an I made appointment for travel vaccination through Masta at Boots, only to find when we arrived that Masta had told the pharmacist to order the wrong vaccines. Fortunately he checked with us before pumping us both full of the wrong chemicals. We therefore wasted both time and money on fares to get to Boots. Masta deny the mistake is theirs and will not agree to compensate us for the money we have lost. The appointments were hard enough to get on a Saturday as Masta have completely indequate numbers of appointments available at times convenient to those in full time work and now we have had to rearrange at great inconvenience on weekdays and on different days to each other.

Date of experience : April 07, 2014

DON'T GO! Terrible experience

DON'T GO!! Horrible experience for a COVID-19 PCR test for travelling. 48h after doing my test they had not sent my test to the lab. They blamed Royal Mail and lied to me while Royal Mail gave me proofs. I lost a day, trying to find out where my test was because at their phone number they would not help me at their email neither. I lost 145 pounds had to repeat the test with another company and they did not deliver the test on time. And more than 48hr after I sent my complaint they haven't even answered. Shameful

Date of experience : December 19, 2020

Joke company

Paid £20 for an initial consultation and then took a day off work to go for vaccinations total cost is well over £100. Turn up for my appointment and no one has a clue about it at the Charlton branch of Lloyd's pharmacy. Total joke. They are supposed to be calling me back! Doubt they will. Ironically if I was to cancel they would've charged me £20 but who is going to compensate me for my lost time and wages???

Date of experience : April 30, 2019

Highway Robbery and Total Inefficiency

Highway Robbery and Total Inefficiency I booked on line for my son, paid my £20, and up until the phone consultation all was well. The consultant was OK and she supposedly made the appointment at Boots Newcastle for the injections.This was confirmed in an email and included the address for Boots. We turned up on time only to be told that branch did not do injections and we should go to another branch, not too far away. When we got to the right branch we were told we didn't have an appointment at that branch or any other in Newcastle. I've tried to complain to Masta but they don't seem to want to give out a central telephone number and their online contact form clearly doesn't work, I've sent a few off without reply. What a shower!!! Due to these delays my son has had to miss out one recommended injection before a trip to India as we were then left with insufficient time for a second injection/dose. To add insult to injury we discovered that Boots have their own Travel Clinics in selected stores and their consultation is free. Avoid Masta, go direct to Boots.

Date of experience : June 03, 2019

Would use again...

Booked an appointment for some travel vaccines. Received good advice from Tara at the Bellshills branch and received our vaccines the same day. Would use again.

Date of experience : October 18, 2022

MASTA HARROGATE. Faultless. Recommended

MASTA HARROGATE. Mowbray Square. Absolutely top class. From the pleasant and informative receptionist to the experienced, expert and thorough travel nurse - faultless. Best experience of this system I've had and I'm a medical professional. Highly recommended.

Date of experience : January 17, 2019

Requested very simple advice regarding…

Requested very simple advice regarding a vaccination to be told “I don’t know, I’m not medically trained”. This is fair enough, however the question didn’t require a medical answer and the ‘can’t be bothered’ attitude just put me off using them completely.

Date of experience : July 26, 2022

highly satisfied

highly satisfied. good job for the price!!

Date of experience : September 03, 2019

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Pharmacy Partnership Scheme - Click here for more information

Pharmacy Partnership Scheme

We are pleased to introduce an exciting opportunity resulting from the recent merger between Masta Travel Health and Nomad Travel. This strategic amalgamation propels both entities to new heights, firmly establishing Masta as the market leader in travel health care. We extend an invitation for your pharmacy to enhance its healthcare services by becoming a Partner in our well-established Pharmacy Partnerships network, capitalising on our over 60 years combined expertise and experience.

• Seamless Technology: Our user-friendly technology simplifies the process, making vaccine administration effortless and efficient.
• Comprehensive Training: Equip your staff with expert travel health training and a digital FAQ platform, ensuring confidence in every interaction.
• Nationwide Reach: Extend your reach across the nation as part of our expansive service network.
• Exclusive Pricing: Enjoy preferential pricing and a reliable supply of vaccines, enhancing your service offerings.
• Access to PGDs: Gain access to Patient Group Directions, streamlining your vaccine administration protocols.
• Boosted Sales: Increase your "impulse buy" sales as we have a very large existing footfall of customers in your area.

If you are interested in speaking to us about this opportunity then please email our enquiries team at [email protected] to leave your contact infirmation and one of our team will be in touch

Travel Vaccinations

Family vaccines and blood services.

We have a vacancy for a nurse or pharmacist in our Steyning, Gatwick and cardiff Locations. Please email [email protected] for more details and to register interest for other locations

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Find a Clinic

There are several places you can get vaccines and medicine before you travel.

Call your doctor or local health department to see if they can provide pre-travel advice, vaccines, and medicines.

List of health departments

If you want to see a travel medicine specialist, the International Society of Travel Medicine (ISTM) can help you find a clinic.

Directory of travel clinics

If you need yellow fever vaccine you must get vaccinated at an authorized yellow fever vaccine clinic. Many of these clinics also give other shots and medicines.

Yellow fever vaccine clinic search

Find where you can get a COVID-19 vaccine in your area.

Need to get tested? Find a COVID-19 testing clinic .

• Find out what vaccines you need for your destination
• Frequently Asked Questions
• Traveler Advice
• Clinician Tools and Resources

CDC provides these links as a convenience to international travelers. CDC does not endorse, recommend, or favor any clinics on these lists, nor does the appearance of a clinic on these lists imply a guarantee of service quality.

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Masta Travel-health   Reviews

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Write a review

Reviews 2.1.

Most relevant

Poor service - use boots instead

Awful customer service and communication. After having booked a course of three rabies jabs, I had appointments cancelled on the day before on four separate occasions. On one occasion I had actually travelled all the way there before being told the jabs weren't in stock. It baffles me that they would not reserve three rabies jabs for me after I'd paid well over £200 for the course - only telling me that they'd been used for other patients the day before the appointment. The customer service staff were useless - I was told I would have to rebook at another clinic on the other side of London. They seem to have no idea what they are doing - just use boots instead

Date of experience : 22 May 2024

Fantastic Masta Travel Clinic service…

Fantastic Masta Travel Clinic service at Bellshill, Scotland (inside Lloyds Pharmacy). Tara checked our travel plans thoroughly and we were vaccinated in no time - we hardly even felt them!. She shared some useful advice and tips and it was clear that she is both very experienced in her job and well travelled too. Thanks Tara :)

Date of experience : 20 October 2022

Utter garbage

Travelled 30 minutes to their clinic for an appointment made two weeks prior, only to be told that there was no Pharmacist available on site for the next three weeks, so they couldn't do my vaccinations. No attempt was made to contact me to notify me ahead of time. Terrible customer service. Will avoid at all costs in future.

Date of experience : 04 February 2022

Went for bloods for chicken pox tv…

Went for bloods for chicken pox tv needed for work , should hear in 24 hrs, week later, no results contacted to be told lab out of reagent, don’t know when have it in ?? Rang April mid wats happening, need to go back to work , we will get the nurse to email you, nothing week later , now sat Qi ng on phone 40 mins and counting , paid £180.00, no refund

Date of experience : 23 April 2021

Computer and call centre says no

The booking system is a bit accurate , the website cannot accept payments , they don’t answer their phones . There comes a point after three days of trying to give this company money that you give up and go elsewhere The service may well be good but it’s just trying to get to the place where you actually have an appointment

Date of experience : 04 November 2017

AVOID AVOID AVOID DONT WASTE YOUR TIME

Made first appointment for 2nd October. Every appointment I make they cancel a few days before, It’s now mid October and yet again another one cancelled this is my 4th appointment for my daughter. Next one they can offer is 22nd November. I’ve wasted so many days annual leave on this and they keep coming up with excuses such as oh it’s closed that day? Then why did you book me in? Same excuse every single 4 times. Would be better if they were just honest. Avoid this company, and I will be advising all my travel customers to do so to.

Date of experience : 12 October 2020

utterly not fit for purpose

Wasted 15 minutes in total today on hold to 2 different numbers. Online system isn't fit for purpose - not clear and not user friendly. I get that its 2019 and we like to do things online but when your life potentially depends on it and someone is going to be sticking something in your arm, I like to speak to a human first. I stopped waiting on hold and tried to call one of their listed clinics local to me - and i got an answer machine. Tried another one and it diverted me back to the Masta (not so ) hot line. Seriously - how hard is it? I gave up in the end and googled, found another (non Masta) clinic near me who answered within 3 rings, gave me all the information I needed and got me an appointment the following morning.

Date of experience : 30 January 2019

Technical issues and poor communication.

Booked for a flu jab for me and my daughter. The clinic was closed - they had moved address without informing me. I also waited on the line for twenty minutes only to be hung up on instantly when an customer service rep finally picked up (someone pressed the wrong button?), and so I had to wait again. I am also unable to submit an enquiry form through their website. Seems like no aspect of their operation is working.

AVOID at all costs

AVOID at all costs! Lloyds Pharmacy LP5264. Charged me £20 for consultation then booked me for a Yellow Fever jab. The night before, called….no stocks and there was a double booking. Rescheduled for today…2 weeks later. Called an hour beforehand to tell me no stocks! Phone left ring for 1 hour. Central booking system is a disgrace. I travel in 2 weeks and had I not found an alternative provider, I would be unable to travel. Total disregard for the customer but happy to take their money and fail to provide the service.

Date of experience : 30 January 2023

MASTA Harrogste .Really poor customer service

Booked an appointment at the MASTA clinic in Harrogate.for 3 00pm. Receptionist said it won't be long to wait because the nurse was running to time. At 3 25 I enquired how much longer I would have to wait. I was told a few minutes becauae the nurse was training a pharmacist. I'm all for training but if you have an appointment system it is contemptuous of the clinic to just ignore the system. There was no proper explanation, no apology and I was left to reflect on the fact that where there is a monopoly and no choice of provider the patient is poorly served because no matter how poir the service there's no danger of the provider losing their contract to deliver the service and no incentive to provide a good service.

Date of experience : 09 December 2019

Take your money for no service

Booked fit to fly and day 2 PCR at £79.00 each Had the first test done in Lloyds in ST Andrews and was told I would be lucky to get the result in time. Due to the delay I changed my flight While away the rules on day 2 changed so I cancelled the PCR and organised a lateral flow test elsewhere On my return I telephoned Lloyds in St Andrews to confirm cancellation which they did. They also advised me to check my credit card statement to see if I had been charged which I had. On contacting MastaTravel health I was told the charge was non refundable. I would recommend to anyone to avoid dealing with this company. The service is appalling and they are only interested in your money. Hopefully soon their services will no longer be required if politicians see sense.

Date of experience : 03 February 2022

Nearly got wrong vaccination!

My husband an I made appointment for travel vaccination through Masta at Boots, only to find when we arrived that Masta had told the pharmacist to order the wrong vaccines. Fortunately he checked with us before pumping us both full of the wrong chemicals. We therefore wasted both time and money on fares to get to Boots. Masta deny the mistake is theirs and will not agree to compensate us for the money we have lost. The appointments were hard enough to get on a Saturday as Masta have completely indequate numbers of appointments available at times convenient to those in full time work and now we have had to rearrange at great inconvenience on weekdays and on different days to each other.

Date of experience : 07 April 2014

DON'T GO! Terrible experience

DON'T GO!! Horrible experience for a COVID-19 PCR test for travelling. 48h after doing my test they had not sent my test to the lab. They blamed Royal Mail and lied to me while Royal Mail gave me proofs. I lost a day, trying to find out where my test was because at their phone number they would not help me at their email neither. I lost 145 pounds had to repeat the test with another company and they did not deliver the test on time. And more than 48hr after I sent my complaint they haven't even answered. Shameful

Date of experience : 19 December 2020

Joke company

Paid £20 for an initial consultation and then took a day off work to go for vaccinations total cost is well over £100. Turn up for my appointment and no one has a clue about it at the Charlton branch of Lloyd's pharmacy. Total joke. They are supposed to be calling me back! Doubt they will. Ironically if I was to cancel they would've charged me £20 but who is going to compensate me for my lost time and wages???

Date of experience : 30 April 2019

Highway Robbery and Total Inefficiency

Highway Robbery and Total Inefficiency I booked on line for my son, paid my £20, and up until the phone consultation all was well. The consultant was OK and she supposedly made the appointment at Boots Newcastle for the injections.This was confirmed in an email and included the address for Boots. We turned up on time only to be told that branch did not do injections and we should go to another branch, not too far away. When we got to the right branch we were told we didn't have an appointment at that branch or any other in Newcastle. I've tried to complain to Masta but they don't seem to want to give out a central telephone number and their online contact form clearly doesn't work, I've sent a few off without reply. What a shower!!! Due to these delays my son has had to miss out one recommended injection before a trip to India as we were then left with insufficient time for a second injection/dose. To add insult to injury we discovered that Boots have their own Travel Clinics in selected stores and their consultation is free. Avoid Masta, go direct to Boots.

Date of experience : 03 June 2019

Would use again...

Booked an appointment for some travel vaccines. Received good advice from Tara at the Bellshills branch and received our vaccines the same day. Would use again.

Date of experience : 18 October 2022

MASTA HARROGATE. Faultless. Recommended

MASTA HARROGATE. Mowbray Square. Absolutely top class. From the pleasant and informative receptionist to the experienced, expert and thorough travel nurse - faultless. Best experience of this system I've had and I'm a medical professional. Highly recommended.

Date of experience : 17 January 2019

Requested very simple advice regarding…

Requested very simple advice regarding a vaccination to be told “I don’t know, I’m not medically trained”. This is fair enough, however the question didn’t require a medical answer and the ‘can’t be bothered’ attitude just put me off using them completely.

Date of experience : 26 July 2022

highly satisfied

highly satisfied. good job for the price!!

Date of experience : 03 September 2019

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• Independent doctor

Archived: MASTA Travel Clinic - Gatwick Airport

1-3 Jubilee House, Furlong Way, London Gatwick Airport, Gatwick, West Sussex, RH6 0JW (0113) 238 7559

Provided and run by: MASTA Limited

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Background to this inspection, overall inspection.

Updated 1 August 2019

MASTA Limited is the registered provider of services carried out at the location MASTA Travel Clinic – Gatwick Airport. The head office of MASTA Limited (Medical Advisory Services for Travellers Abroad) is based in Leeds. The provider has a network of private travel clinics across the United Kingdom.

We carried out an inspection of MASTA Travel Clinic – Gatwick Airport. Regulated activities provided at this location are carried out by nurses and include pre-travel health assessments, travel health advice, anti-malarial medicines, travel vaccinations and non-travel vaccinations. The clinic is also a registered yellow fever vaccination centre.

Services are carried out from:

Rooms 1-3 Jubilee House Furlong Way Gatwick West Sussex RH6 0JW

The clinic is located on the ground floor and arrangements can be made to support clients with limited mobility to access the clinic from the adjacent airport terminal building. Pay-for parking facilities are available nearby at the airport multi-storey car park. Toilets are located on-site for staff and members of the public to use.

Clinic opening hours were Monday 8am to 7pm, Thursday 8am to 7pm and 8am to 4pm on Friday. In addition, the clinic was flexible in accordance with demand.

The clinic has two qualified travel health nurses working variable hours. Both nurses are female. Staff at the location are supported by clerical staff at the provider head office. Clinical support is provided by remote clinical advisors including a consultant pharmacist who also visits the location. The practice no longer has reception staff and all bookings are now handled by a central booking service.

We carried out an announced comprehensive inspection on 25 June 2019.

Prior to the inspection we gathered and reviewed information from the provider. There was no information of concern received from stakeholders. During our visit we:

• Spoke with the travel nurse advisor based at the clinic who is the registered manager and had taken on a regional managers role. We also spoke with another regional manager who supported the inspection as part of the providers approach.
• Reviewed comment cards where clients shared their views and experiences of the service.
• Looked at documents the clinic used to carry out services, including policies and procedures.
• Reviewed client survey results.

To get to the heart of client’s experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

This provider refers to people who use the service as clients and we have used this terminology through the report.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

MASTA Travel Clinic – Gatwick Airport provides pre-travel health assessments, travel health advice, anti-malarial medicines, travel vaccinations and non-travel vaccinations. The clinic is also a registered yellow fever vaccination centre.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At MASTA Travel Clinic – Gatwick Airport those occupational health related services provided to clients under arrangements made by their employer or a government department are exempt by law from CQC regulation and therefore did not fall into the scope of our inspection.

The travel health nurse advisor based at the location is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by clients prior to our inspection. We received 17 comment cards which were all positive about the service that had been provided.

Our key findings were:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The clinic had clearly defined and embedded systems to minimise risks to client safety.
• Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Information about services and how to complain was available.
• There was a clear leadership structure and staff felt supported by management. The clinic proactively sought feedback from staff and clients, which it acted upon.
• The staff team looked at new ways to engage with the local community and were keen to explore research to improve services for clients.

The areas where the provider should make improvements are:

• Review the current temporary repair to the flooring in the treatment room to ensure a more appropriate permanent solution is found.

Dr Rosie Benneyworth BM BS BMedSci MRCGP Chief Inspector of Primary Medical Services and Integrated Care

• Independent doctor

MASTA Travel Clinic Marylebone

John Bell & Croyden, 50-54 Wigmore Street, London, W1U 2AU 0330 100 4185

Provided and run by: MASTA Limited

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John Bell & Croyden 50-54 Wigmore Street London W1U 2AU

0330 100 4185

https://www.masta-travel-health.com