european tour operators association (etoa)

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ETOA – European Tour Operators Association

ETOA is a member–driven community of over 1,100 organisations, from global brands to independent small businesses, DMOs, industry partners and technical specialists. Supported by their supplier members and partners, they work on behalf of tour operators, wholesalers, destination management companies and agents to enable a sustainable business environment in which European tourism can thrive and grow.

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European Tour Operators Association (ETOA)

The European Tour Operators Association (ETOA) is the only trade association representing the interests of international inbound and intra-European tour operators and their suppliers directly at European level.

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020 7499 4412

[email protected]

www.etoa.org

6 Weighhouse Street London W1K 5LT United Kingdom

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European Tourism Association (ETOA)

ETOA is a large travel trade association focused on the European market. Mindful of project KPIs to reach at least 5,000 SMEs and secure at least 250 expressions of interest, ETOA’s size and the breadth of its membership and wider network will help. With over 8,000 qualified European suppliers in its database, a wide audience across social media, and over 100 DMOs and other industry partners who could help multiply communications effort, in addition to the project partners, it is well-placed to ensure the project’s promotional campaign is successful.

Its direct membership model means it has everyday contact with those selling European product worldwide, as well as individual service providers within Europe. During the pandemic, ETOA invested in digital capability in order to deliver online B2B services which, together with its other online resources, has enabled it to maintain active engagement with a wide network of SMEs. It is well placed to target those in a position to benefit from the opportunity presented by this programme and become influential among their peers in market and support its partners throughout this project.

ETOA works with policymakers to enable a fair and sustainable business environment in which European tourism can thrive and grow. With its member-driven community with over 1,200 organisations serving 63 origin markets, it is a powerful voice at local, national and European levels. It plays a central role in the European Tourism Manifesto group, which seeks to build consensus for policy action among Europe’s tourism stakeholders. Our members include destination management organisations (DMOs), tour and online operators, European tourist boards, hotels, attractions, technology companies and other tourism service providers. These range in size from global brands to independent local businesses. We are connected with over 30,000 industry professionals across our social media channels.

ETOA was founded in 1989 as an association for tour operators who sold Europe as a destination in long-haul origin markets. It has evolved since those early days to embrace intra-European and regional operators, online intermediaries, wholesale travel companies and any comercial player who is interested in selling themselves as part of a pan-European product. ETOA offers an unparalleled networking and contracting platform for tourism practitioners, running 8 flagship events across Europe, China and North America that collectively arrange over 50,000 oneon- one appointments every year. ETOA have offices in Brussels and London and representation in Spain, France and Italy.

ETOA’s main activities and project work are summarised below:

• B2B Workshops |Annual series of B2B networking workshops, primarily in support of European SME tourism businesses, 50,000 B2B meetings facilitated in 2020 (ref: https://www.etoa.org/events/ ).
• EU – Partnerships in European Tourism EASME/COSME 2016 030 2017-19 | Project lead – series of events and publications preparing EU SME tourism businesses for engagement with the Chinese and USA markets. Included: market analysis, statistical analysis, stakeholderengagement, partnership building, event management, development of dissemination materials, reporting.
• Insight Hub including webinar recordings, statistics, opinions and research pieces. Reference: https://www.etoa.org/insight/
• Digital City Visitor Conference (2016-2019) | Event series for which ETOA entirely owned and managed Ref: https://www.etoa.org/city-fair-conference-2019/
• Long-Haul Travel Barometer 2019-Present| The Long-Haul Travel Barometers are a series of infographics that provide forward-looking information about short-term travel trends among potential travellers from Brazil, China, Japan, India, Russia and the US. The infographicsshed light on travellers’ preferences, motivations and barriers related to travelling to and within Europe. Reference: https://etccorporate.org/reports/long-haul-travel-barometer-1-2020
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TOURCARE Guidelines For Tour Operators

Published Jun 18, 2020 12:00AM

TOURCARE GUIDELINES FOR TOUR OPERATORS LAUNCHED BY USTOA, CATO, AND ETOA

Safeguards Designed to Inspire Consumer Confidence And Ensure Exceptional Travel Experiences

NEW YORK (June 18, 2020) – The leading tour operator associations in the US, Canada, and Europe have collaborated on a set of health and sanitization guidelines specifically for their tour operator members called TOURCARE Guidelines for Tour Operators.

Developed by the Canadian Association of Tour Operators (CATO), the European Tourism Association (ETOA), and the United States Tour Operators Association (USTOA), the guidelines establish recommended procedures for tour operators to provide protection for travelers against the transmission of COVID-19. The full set of TOURCARE Guidelines for Tour Operators can be found at https://ustoa.com/covid19/tour-care-guidelines

In announcing the guidelines, USTOA President and CEO Terry Dale, ETOA Chief Executive Tom Jenkins, and CATO Executive Director Pierre LaPage said jointly: “By their very nature, tour products are complex, involving many different variables that are under the watchful eye of the tour operator, yet not every element fully under their control. We felt that our members – and the tour operator industry as a whole – would benefit from one set of guidelines developed with their specific needs top-of-mind. The TOURCARE Guidelines will help our tour operator members fulfill their mission to safeguard the health and wellbeing of their passengers while continuing to provide exceptional travel experiences in destinations around the world.”

The TOURCARE Guidelines provide direction for tour operators across all touch-points of a trip – staff, suppliers, and passengers – to ensure that health and sanitization protections are in place for each stakeholder and the communities visited. Sanitization procedures recommended are those issued by the World Health Organization (WHO), the Centers for Disease Control (CDC), the European Centre for Disease Control (ECDC), and the Public Health Agency of Canada (PHAC), as well as local governmental health authorities.

The guidelines include measures for training and sanitization for staff in contact with passengers while traveling, such as outfitting each with appropriate personal protection equipment and promoting physical distancing. 

Tour operators are encouraged to work with suppliers who comply with local health and government authority requirements, as well as employ touch-less solutions for ticketing and processing wherever possible.

Because travel is a shared experience, passengers, too, have certain responsibilities. TOURCARE Guidelines recommend that tour operators ask passengers to disclose their COVID-19 exposure prior to departure and agree to adhere to all recommended and required health and sanitization procedures including wearing of masks, gloves, and social distancing where appropriate.

Each association has shared the TOURCARE Guidelines with all tour operator members, along with the “TC” logo as a mark of compliance to display as appropriately on websites and other communication with suppliers, passengers, and travel advisors.

For more information on USTOA, visit www.ustoa.com ; CATO at cato.ca , and ETOA at etoa.org .

About USTOA: 

Representing nearly $19 billion in revenue, the member companies of U.S. Tour Operators Association provide tours, packages and custom arrangements that allow 9.8 million travelers annually unparalleled access, insider knowledge, peace-of-mind, value and freedom to enjoy destinations and experiences across the entire globe. Each member company has met the travel industry’s highest standards, including participation in the USTOA’s Travelers Assistance Program, which protects consumer payments up to $1 million if the company goes out of business.  As a voice for the tour operator industry for more than 40 years, USTOA also provides education and assistance for consumers and travel agents.

About CATO:

CATO, the Canadian Association of Tour Operators represents the most respected companies with offices in Canada, operating tour programs and packages from Canada to international destinations, trans-border as well as inbound to Canada and intra-Canada.

The Association is composed of like-minded tour companies - represented by their owners and senior executives who speak not only for their respective companies, but just as importantly, for the industry.

About ETOA:

ETOA is the trade association for tour operators and suppliers in European destinations, from global brands to local independent businesses. The membership includes tour and online operators, intermediaries and wholesalers, European tourist boards, hotels, attractions, technology companies and other tourism and business service providers.

Gina Dolecki/Ashley Mindnich                                           

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Latest USTOA Blog Posts

Leave Your Mark, Not Your Footprint: A Guide to Sustainable Travel in Spain  

Making Travel Meaningful: Connecting with Indigenous Communities

6 local moments that connect you to the heart of Southeast Asia  

A travel vacation should not only be an unforgettable experience, but offer solid peace of mind. That’s why USTOA created a consumer protection fund which protects consumers who book with our Active Members.

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Ethiopian Tour Operators association

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Seize the B2B Opportunity in Moscow! A Golden Gateway to Prosperity

Join us for the 'Ethiopian Tourism and Culture Forum' organized by ETOA in collaboration with the Et

We invite you to take advantage of an incredible business opportunity in Moscow, the vibrant heart of the Russian Federation and a hub of cultural and economic exchange. This is your chance to immerse yourself in an exclusive event that promises to redefine your business horizons.

Event Details:

Promptly register for an unforgettable experience this June 2024. The "Ethiopian Tourism and Culture Forum," meticulously organized by the Ethiopian Tour Operators Association (ETOA), in proud collaboration with the Ethiopian Embassy in Moscow, is set to be a landmark event for industry professionals.

Engage with Key Industry Players:

Imagine engaging with a distinguished group of 30-40 highly dedicated and experienced outbound Russian Tour Operators. These professionals are not just participants; they are key players in the tourism market, each bringing a wealth of experience and a strong intention to explore new business collaborations. This B2B and Networking Event is your perfect chance to forge meaningful connections, discuss potential partnerships, and explore the vast opportunities that the Ethiopian tourism sector has to offer.

Why Attend:

- Unparalleled Networking Opportunities: Connect with some of the best minds in the industry. Forge alliances that could dramatically expand your business landscape.

- Insightful Presentations and Discussions: Gain profound insights into the latest trends, opportunities, and challenges in the Ethiopian and Russian tourism markets.

- Cultural Exchange : Share the richness and vibrancy of Ethiopian culture. Expose what makes Ethiopia a unique and enticing destination for global travelers.

- Business Growth: Explore and unlock new business avenues that could lead to significant growth and expansion for your company.

Register Now: Your Gateway to New Business Horizons

Don’t miss out on this unique chance to grow and expand your business network. Register now to secure your spot at this prestigious event, and be a part of a transformative experience. Unlock new business avenues, discover unique market insights, and start new collaborations that could take your business to new heights.

Seize the opportunity in Moscow this June 2024. Embrace a future filled with potential and prosperity. Register today!"

Total Registration members : 20

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PTS Has Joined The European Tourism Association (ETOA)

At Protected Trust Services we strive to offer our members a complete solution that will allow their tour operator business, or, travel agency, to thrive and enhance profitability. The European Tourism Association (ETOA). ETOA is the leading trade association for tour operators and suppliers with business in European destinations.

European tourist boards, tourism suppliers, attractions, and accommodations are just some of the suppliers that are looking to work with tour operators and travel agencies throughout the UK. Through becoming an ETOA member, tour operators and travel agencies can easily network, directly speak with and build good business relationships with a plethora of wholesalers, intermediaries and online operators.

PTS has seen many of our members looking to expand their portfolio of destinations or packages. ETOA membership is an excellent avenue to allow you to gain the contacts and business relationships with the very suppliers you need to expand your product range.

“ETOA offers an unparalleled networking/contracting platform for tourism professionals organising B2B events ( BIM ,  HEM ,  City Fair ,  GEM ).  The organisation provides advocacy support on a European level, high profile industry campaigns and B2B marketing representation opportunities; all in order to promote Europe as a number one tourism destination.”

The Benefits of European Tourism Association (ETOA) membership to a Trading Travel Business

For any trading travel business, a support network and strong business relationships are key to growth. The issue in travel tends to be the time and money it can cost to go and source the suppliers and meet them in their home countries. ETOA, works tirelessly to bring the European travel community closer together to encourage expansion and great working relationships.

The Benefits of European Tourism Association membership to a Start-Up Tour Operator

If you are starting as a tour operator and looking to gain more suppliers to expand your ideas and package portfolio then the ETOA B2B events are an excellent vehicle to meet the very suppliers you may require for your travel company.

To appreciate the vast benefits of becoming an ETOA member take a look at their website – ETOA

We are very excited to also announce that ETOA and PTS have worked together to offer both PTS and ETOA exclusive offers to each other’s services. To discuss this further do email [email protected] .

At PTS we believe in the power of networking and being able to reach the suppliers and businesses that enable your tour operator or travel agency to grow. The more we can do to support you, the better. ETOA membership is just one of the avenues we have put in place to support our members further.

If you’d like to discuss this further, please get in contact with one of Protected Trust Services’ (PTS) lovely staff members by calling 0207 190 9988 . Or, you can visit our member support and travel trust account pages to learn more about how we protect you.

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Meet the team

Our team, located in London and Brussels, and with representation in Italy, Spain and France is responsible for the day-to-day running of the association’s affairs, such as arrangements of council meetings, events management and marketing, maintaining the website, and communicating with members.

ETOA has an  Board & Advisory council  and its own  Constitution .

Tom Jenkins

Tim Fairhurst

Sean Taggart

Rachel Read

Arran Wiltshire

Sofie Jensen

Jay Munro-Michell

Róisín Donnelly

Isabelle Rowse

Paul Draper

Adele Minniti

Simon Smith

Nadia Falchi

Alessia Di Marcantonio

Lucie Hanchard

Kathryn Russell

Kristin Mannu

Abigail Olabode

Megha Patil

Beth Richards

Cristian Ionescu

Isata Bangurah

Yamin Saadi

Danja Nebuloni

Jorge Traver

David Edwards

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