abbey travel cancellation policy

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Protect Your Travel Plans: Trip Cancellation Insurance Explained and the 5 Best Policies

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Table of Contents

The 5 best trip cancellation insurance policies, what is trip cancellation insurance, how trip cancellation insurance works, is trip cancellation insurance worth it, what trip cancellation insurance costs, choosing trip cancellation insurance , final thoughts.

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You’ve booked your flight, hotel, and tours and are ready to go on your trip — but what happens if you can’t make it? Unexpected circumstances can pop up that force you to cancel your trip, such as illness or natural disasters. If you can’t get refunds from travel suppliers, trip cancellation insurance can help.

Let’s look at what trip cancellation covers, whether you need a trip cancellation policy, and what you should know before shopping for a plan.

You’ll have plenty of options if you want a cheap, standalone trip cancellation policy, comprehensive travel coverage, or Cancel for Any Reason (CFAR) coverage.

Consider these trip cancellation insurance policies that offer good value and coverage, quoted for a 35-year-old visiting Mexico on a $1,500 trip in September 2023:

Best Cheap Trip Cancellation Insurance: battleface

We were quoted just $20 for a battleface Discovery Plan with trip cancellation benefits up to $1,500. But that’s all it offers — you won’t get trip interruption coverage, medical coverage, evacuation, loss or delay, or other benefits offered by comprehensive travel insurance plans.

Best Extensive Trip Cancellation Reasons: IMG

IMG’s iTravelnsured Travel Essential plan isn’t CFAR coverage, but it has multiple covered reasons for cancellation. You’re covered for foreign and domestic terrorism, financial default, medical reasons, and accommodations made uninhabitable. Our $35.92 quote offered up to 100% of the total trip cost for trip cancellation and 125% for trip interruption. 

Best Comprehensive Trip Cancellation Coverage: TinLeg

TinLeg’s Basic travel insurance plan covers up to 100% of your total trip cost for trip cancellation , but you’ll also get other major travel insurance coverages. This plan we were quoted $41 for offers trip interruption, travel delay, baggage delay, emergency medical, evacuation and repatriation, and more. 

Best Layoff Protection: Aegis

Like the battleface plan, Aegis Go Ready Trip Cancellation insurance covers up to 100% of your trip cost if you need to cancel — but not much else. But a big value-add is employment layoff coverage , which allows you to get reimbursed if you need to cancel your trip due to involuntary layoff or termination of employment. We were quoted $45 for this plan.

Best Cancel for Any Reason: Seven Corners

The Seven Corners Trip Protection Basic plan offers optional CFAR coverage, which reimburses up to 75% of your trip cost for reasons not otherwise covered by your policy. Regular trip cancellation and interruption coverage offer reimbursement of up to 100% of your trip cost. Our quoted cost for this plan came to $58.

Trip cancellation insurance is a type of travel insurance. With trip cancellation coverage, you can get reimbursement for nonrefundable prepaid travel expenses if you need to cancel your trip before departure. Trip cancellation is one of the main coverage areas for travel insurance, the other being medical emergency coverage.

Many comprehensive travel insurance policies offer trip cancellation coverage; standalone trip cancellation insurance is less common than comprehensive travel policies. Travel credit cards may offer trip cancellation coverage as a cardholder benefit, as well.

Trip cancellation insurance kicks in if you must cancel your trip due to unforeseen circumstances such as an illness, injury, or other covered reasons. You can get reimbursed for nonrefundable expenses if you have travel cancellation insurance and need to cancel your trip.

Covered nonrefundable expenses typically include:

• Hotels and vacation rentals
• Rental cars

Travel insurance policies with trip cancellation coverage often include trip interruption benefits. Similar to trip cancellation coverage, trip interruption benefits can help you recoup your costs if you need to delay or cut your trip short due to covered reasons.

When To Buy Trip Cancellation Insurance

You can usually purchase trip cancellation insurance up to the day before your scheduled departure. Still, you’ll get more value if you purchase insurance as soon as you make your first trip deposit . That way, your travel plans are covered from the start.

Trip Cancellation Insurance Covered Reasons

Unless you opt for Cancel for Any Reason travel insurance, trip cancellation insurance only applies to covered cancellation reasons. For example, you can’t use trip cancellation insurance to cancel your trip for a refund because there’s rain forecasted for your beach vacation. But, you could get reimbursement if a named hurricane forms after you purchased your policy.

Common reasons covered by trip cancellation insurance include:

• Death, including the death of a family member or traveling companion
• Government travel warnings or evacuation orders for your destination
• Home damage or burglary
• Illness, injury, or quarantine that makes you or a covered travel companion unfit to travel
• Legal obligations such as jury duty or subpoena
• Natural disasters such as hurricanes, earthquakes, or floods affect travel operations at your destination
• Terrorist incidents at home or your destination
• Travel supplier cancellation
• Unexpected military duty
• Unexpected pregnancy complications
• Unexpected work obligations

These are common covered reasons for trip cancellation insurance, but policies vary in coverage . Reviewing the terms and conditions of your trip cancellation insurance is a good idea so you understand what’s covered.

You should also understand what’s explicitly not covered. For example, changing your mind is not a covered reason on a standard trip cancellation insurance policy. And trip cancellation insurance typically doesn’t cover foreseeable events, routine health treatments, substance abuse, sporting events, mental health, acts of war, self-harm, or dangerous activities such as skydiving.

Cancel for Any Reason Trip Cancellation Coverage

Need to expand your list of covered cancellation reasons? Cancel for Any Reason trip cancellation insurance is an option. 

You can use CFAR to cancel your trip for reasons not covered by trip cancellation insurance, such as changing your mind, fear of travel, unexpected obligations, weather, or budget concerns.

The catch? You’ll pay more for CFAR coverage , and it only reimburses up to 50% to 75% of your nonrefundable travel expenses. Generally, trip cancellation insurance offers 100% reimbursement for covered expenses. 

The other main stipulation is that you’ll need to purchase your coverage within a specified period , usually within 10 to 21 days of your first trip deposit. And to get reimbursement under CFAR, you must cancel your travel within the cancellation timeframe, usually at least 48 hours from your scheduled departure.

Annual Travel Insurance

Most annual travel insurance policies, also known as multi-trip policies, cover trip cancellation for multiple trips taken within the policy period, usually 12 months. You’ll also typically get coverage for medical expenses.

Trip Cancellation vs. Trip Interruption

Trip cancellation insurance covers your nonrefundable travel expenses if you have to cancel before departure, while trip interruption covers your trip costs after departure . For example, trip interruption coverage kicks in if you get injured while traveling and have to go home early.

Trip cancellation insurance can be worth it if you have nonrefundable travel expenses and there’s a risk you’ll have to cancel your travel due to unforeseen events. It offers financial protection if you’re traveling to a destination with potential risks such as natural disasters or political instability — or if you have risk factors at home, such as unpredictable work commitments or family members with health conditions that could interfere with travel. 

If you plan an expensive trip with nonrefundable bookings or deposits, trip cancellation is probably worth it. But if your travel is inexpensive, or most of your travel expenses are refundable, you might not need trip cancellation insurance.

Consider the cost of insurance, the likelihood you’ll need to cancel, and the cost of nonrefundable travel at stake when you decide if trip cancellation is worth it.

A basic travel insurance policy with trip cancellation coverage generally costs between 5% to 10% of your trip costs . So a travel insurance policy for a $5,000 trip would cost $250 to $500. Your costs will be higher if you opt for CFAR coverage.

Factors that influence how much your trip cancellation insurance costs include traveler age, trip expenses, trip length, coverage options, and how many people you need to cover.

A comprehensive travel insurance policy with emergency medical or lost baggage coverage and trip cancellation coverage can offer additional value.

If you’re mainly concerned with trip cancellation coverage, look for cheap travel insurance policies that still offer this coverage, but have either nonexistent or low coverage limits for other coverage areas, such as lost baggage or medical evacuation .

Credit Cards With Trip Cancellation Insurance

You might not have to pay for trip cancellation insurance if you have the right credit card. Some credit cards offer trip cancellation and interruption coverage as a cardholder benefit. 

Credit cards with trip cancellation coverage generally provide between $2,000 to $10,000 per person in trip cancellation benefits, often covering trip interruption. 

For example, the Capital One Venture X Rewards Credit Card offers cardholders $2,000 in trip cancellation or interruption benefits per person. With the Chase Sapphire Reserve ® , cardholders get up to $10,000 per person in trip cancellation coverage with a maximum of $20,000 per trip and a $40,000 limit per 12-month period.

If your nonrefundable travel costs exceed the covered benefit offered by your credit card, you may prefer to purchase separate trip cancellation insurance.

If you only need trip cancellation and interruption coverage, your credit card may have adequate protection benefits.

Consider these factors as you shop for a trip cancellation insurance policy:

• Cost: Compare policy premiums and consider how the cost fits into your overall travel budget.
• Coverage Amount: Your trip cancellation coverage should cover all of your nonrefundable prepaid trip expenses. But a policy with too much coverage could be more costly than necessary.
• Policy Limits: Know the policy’s limits, including deductibles, exclusions, and limitations.
• Covered Reasons: A policy that offers a variety of covered cancellation reasons offers the most protection.
• CFAR Coverage: Understand whether CFAR coverage is included in the policy and its additional cost.
• Reputation and Customer Service: Read travel insurance reviews to learn about the experiences policyholders have had, whether they’re good or bad.
• Refund Policies: Understand what happens if you cancel your policy before the trip.

Travel insurance comparison sites such as Squaremouth make it easy to enter your trip details and get quotes from multiple insurance providers.

Trip cancellation coverage can provide valuable peace of mind if you’re concerned about losing nonrefundable prepaid travel expenses. It can be worth it if there’s a chance you’ll have to cancel your travel plans, and you’ll lose money on nonrefundable costs. Before you choose a trip cancellation policy, consider factors including cost, coverage, and cancellation reasons, and look at what’s covered with any credit cards you hold.

For Capital One products listed on this page, some of the benefits may be provided by Visa ® or Mastercard ® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.

The information regarding the Capital One Venture X Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

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Trip Cancellation Insurance Explained

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Table of Contents

What is trip cancellation insurance?

Covered reasons for trip cancellation, what is not covered by trip cancellation insurance, cancel for any reason trip insurance, is trip cancellation insurance expensive, different ways to get trip cancellation insurance, which insurance coverage is best for me.

When booking travel, particularly expensive trips consisting of nonrefundable reservations, it makes sense to consider trip cancellation insurance since it can protect your deposit if your plans do not materialize due to unforeseen events. However, not every reason for canceling a trip will qualify for coverage, so you’ll want to familiarize yourself with the basics of trip cancellation insurance.

Trip cancellation coverage can be purchased as part of a comprehensive travel insurance policy , or you can receive it for free when you hold certain premium credit cards. The benefit is designed to protect prepaid, nonrefundable reservations, including flights, hotel reservations and other bookings if the trip is canceled due to an extraordinary circumstance. Each policy will state exactly which events are considered valid reasons for cancellations.

With COVID-19 still affecting travel plans, you’ll want to pay close attention to which reasons for cancellation due to the pandemic are valid. For example, wanting to cancel a trip you booked a while ago because your destination now has rising COVID-19 numbers and you’re afraid to travel is not likely a valid reason.

If you want to be able to cancel a trip for truly any reason, consider the Cancel For Any Reason supplemental upgrade when purchasing your insurance policy. CFAR will allow you to get up to 75% of your trip investment back as long as the trip is cancelled at least two days before departure.

» Learn more: Does my travel insurance cover the coronavirus?

Imagine you’ve booked a two-week vacation to Italy costing $5,000 ($1,000 flight, $3,500 hotel and $500 excursions), all of which is nonrefundable. Then, a week before your departure date, you fall and break your leg.

So, what does trip cancellation insurance cover?

If you have trip cancellation insurance, you’ll be able to get your entire prepaid, nonrefundable trip cost back (as long as the entire amount was insured), since injuries that necessitate medical treatment and prevent you from taking your trip qualify as a covered reason.

Other covered reasons include death of your traveling companion, inclement weather that results in disrupted service, jury duty, terrorist incident, job termination and other extraordinary events.

Although this is not an entire list of all the covered reasons, generally the cancellation must be due to unforeseen circumstances to qualify for a reimbursement. Review the fine print of your policy for the details of exactly which reasons are covered. When seeking reimbursement, you’ll need to submit claims to the insurance provider to substantiate your claim.

Although a wide range of reasons allow you to receive your prepaid, nonrefundable travel expenses back in the event of a trip cancellation, there are important exclusions to know about.

Trip cancellation insurance will not cover losses arising from self-harm, foreseeable events, acts of war, taking part in activities considered dangerous (e.g., skydiving, bungee jumping, endurance races, etc.), a felony, childbirth, dental treatment and more.

» Learn more: How to find the best travel insurance

So what if you want the flexibility to cancel your trip for reasons other than those covered by your policy? For that, you're going to need the CFAR insurance mentioned above.

CFAR is often available as an add-on to travel insurance policies, and while it can come in handy if you want to cancel your trip just because, you're not likely to get all your money back.

Most CFAR policies will only reimburse 75% of your nonrefundable travel expenditures.

» Learn more: Best travel insurance with Cancel For Any Reason Coverage

The price of trip cancellation insurance can vary based on the traveler’s age, destination, length of trip, cost of trip and insurance company.

Using the same $5,000, two-week trip to Italy as mentioned above, a search of policies on SquareMouth (a NerdWallet partner) ranged from $115 to $470, representing 2.3% to 9.4% of the total trip cost.

» Learn more: How much is travel insurance?

All policies provide 100% coverage of the trip cost, however the more expensive plans usually have higher limits on benefits like medical evacuation.

If you’re only looking for trip cancellation coverage and no other protections, a policy equating to 2.3% of the total trip expenses seems reasonable.

On your travel credit card

Trip cancellation coverage can be included as part of a comprehensive travel insurance plan or offered as a benefit on premium travel credit cards.

For example, the Chase Sapphire Reserve® will reimburse you or your immediate family members up to $10,000 per trip. The Business Platinum Card® from American Express and many other American Express cards also offer up to $10,000 in trip cancellation coverage. Terms apply.

These premium cards also offer other insurance benefits like trip interruption coverage, emergency assistance services, trip delay and more.

If you travel often and typically purchase trip cancellation coverage, consider applying for one of the cards that offer complimentary travel insurance . Not only will you get trip insurance benefits, but you will also get other travel perks and statement credits that can partly offset the annual fee.

Supplement by purchasing policies out-of-pocket

If the coverage limits offered on the cards aren’t sufficient or you’re looking for more protections (e.g., coverage for emergency medical expenses), you’d be better off with a travel insurance . Although you’d incur an additional cost for purchasing a comprehensive plan, you’d have many more benefits not commonly found in the insurance policies offered by the credit cards.

A comprehensive trip cancellation policy is likely to cover canceled flights so long as the flight or flights are nonrefundable and are a part of the total, prepaid expenses covered by your policy. Insurance provided by travel cards typically includes trip delay or cancellation coverage so long as you used that card to pay for your flight reservations.

If you're forced to cancel your trip due to extraordinary circumstances beyond your control, travel insurance will provide coverage for some or all of your nonrefundable travel expenditures, depending on your policy. Covered events will vary, so be sure to review the terms of any plan you intend to purchase.

Trip cancellation insurance is available for purchase from a wide range of companies and is often included as a benefit on travel credit cards. Under certain circumstances, it provides coverage for prepaid travel expenses in the event that you cannot complete your trip as planned.

A comprehensive trip cancellation policy is likely to cover canceled flights so long as the flight or flights are nonrefundable and are a part of the total, prepaid expenses covered by your policy.

Insurance provided by travel cards

typically includes trip delay or cancellation coverage so long as you used that card to pay for your flight reservations.

If you’re going on a trip consisting of costly flights, hotel reservations and excursions and would like to protect your prepaid, nonrefundable deposit but do not need any other coverage, a minimally priced trip cancellation insurance policy is a good choice.

If you have a premium travel credit card , check if you already have trip cancellation insurance as a benefit before you purchase a policy.

However, if you’re looking for additional coverage like travel medical insurance , and/or a basic plan doesn’t have adequate limits, consider a comprehensive travel insurance policy from providers such as AAA , Allianz , and AIG . Read NerdWallet's full analysis of the best travel insurance companies here .

Insurance Benefit: Trip Cancellation and Interruption Insurance

The maximum benefit amount for Trip Cancellation and Interruption Insurance is $10,000 per Covered Trip and $20,000 per Eligible Card per 12 consecutive month period.

Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.

Please visit americanexpress.com/benefitsguide for more details.

Underwritten by New Hampshire Insurance Company, an AIG Company.

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Terms and Conditions - FIT

Please read very carefully the conditions set out hereunder:

In these conditions the word “Tour Operator” means Abbey Tours (TA Abbey Ireland & UK), part of the Abbey Group with Headquarters based at: City Gate, 22 Bridge St Lower, Dublin 8, Ireland. The “Client” refers to you, the overseas company listed on the confirmation invoice and who is requesting and purchasing services from Abbey Tours (TA Abbey Ireland & UK). “Passengers” refer to the end consumer who have purchased services from the Client.

1. Quotation & Prices

Unless otherwise stated, the prices quoted are net rates per person and based on sharing twin, triple or single occupancy and child rates as specified. All prices specified in the quotation are correct at the date thereof. Any prices quoted for hotels, attractions and services may be subject to change and cannot be guaranteed until final confirmation of the booking. All bookings are subject to availability and cannot be guaranteed until final confirmation of the booking. It is the responsibility of the Client to ensure that all information provided on which the quotation is based is correct.

2. Children & Minors

Child rates are based on children sharing a twin/double room with two full paying adults. No child discounts are available on coach tours unless specified otherwise. The Client is responsible in ensuring all Passengers under the age of 18 must be accompanied by an adult. Unaccompanied minors are not permitted by the Tour Operator on any booking. Under law, children are not permitted to remain in bars, restaurants and venues (including venues privately hired) after 9pm/21.00hrs.

3. Confirmation & Changes

The Tour Operator will issue the Client with a unique reference number for each booking. This reference number is to be quoted in all correspondence. The Client shall immediately notify in writing any errors therein to the attention of the Tour Operator. The Tour Operator shall not be responsible for any errors not so notified.

4. Payment Terms

(a) The Tour Operator will invoice the Client, at the rates set out in the booking confirmation. Invoices and account statement will be submitted to the Client, and full payment must be received no later than 7 days prior to travel date. If prepayment is not received within the specified period, all reserved services will be automatically cancelled.

(b) Payments should be by bank transfer into the following account:

Bank charges are to be met at source and will not be accepted by the Tour Operator.

(c) Payment by credit card (Visa, MasterCard or American Express), subject to a maximum of €1,500 per transaction, is also accepted; however, the transaction will be subject to an additional 2.0% handling fee on Visa and MasterCard transactions and 2.5% handling fee on American Express transactions.

(d) In the event of payment default by The Client, The Tour Operator will withdraw its reservations service from the Client and will also cancel all existing reservations (regardless of whether they have been confirmed by The Tour Operator) to which the payment default applies.

5. Cancellation Policy – unless specified otherwise

(i) Individual F.I.T. Services (Hotels, Transfers, Excursions, Sightseeing)

2 – 0 (48-hours) days prior to arrival       100% of first night or service

No Show                                               100% of first night or service

(ii) Individual F.I.T. Packages*

8 – 2 days prior to arrival                       50% of package price

2 – 0 (48-hours) days prior to arrival       100% of package price

No Show                                               100% of package price

*Note: The following special cancellation terms apply to all bookings which include Bed & Breakfast (B&B) stays:

30 – 15 days prior to arrival                    €25 administration charge

15 – 9 days prior to arrival                     50% of package price

8 – 2 days prior to arrival                       75% of package price

2 – 0 days prior to arrival                       100% of package price

*Note: The following special cancellations terms apply to all bookings which include Manor House Hotels or Irish Country Hotels:

4 – 2 days prior to arrival                      50% of duration of stay

2 – 0 days prior to arrival                       100% of duration of stay

No Show                                               100% of duration of stay

(iii) Cancellations of Coach Tour Bookings (Guaranteed Departures)

Up to 28 days prior to tour departure date          FOC

27 – 14 days prior to tour departure date            50% of package price

13 – 0 days prior to tour departure date              100% of package price

No Show                                                           100% of package price

(iv) All theatre, opera, sporting and concert & entry tickets are non-refundable upon confirmation

6. Amendments

The Tour Operator reserves the right to levy a charge for more than one change to bookings after a written/faxed/emailed confirmation has been received from us.

Accordingly, the first change is free of charge – except for pre-booked Bed & Breakfast programmes which are subject to a charge of €/£6.00 for each B&B. A change fee of £/€6.00 will be levied per service for all second changes and consequent amendments.

7. Payment for Additional Services

Payment for additional services while Clients are in Ireland & UK will only be accepted by credit card – MasterCard, Visa or American express and subject to a maximum of €1,500 / £1.500 per transaction.  Credit card transactions will be subject to an additional handling fee of 2.0% for MasterCard and Visa card transactions and 2.5% for American Express transactions.

8. Force Majeure

The Tour Operator shall not be held responsible for any delay or failure in performance of any part of this Agreement to the extent that such delay or failure is caused by inter alia: fire; flood; lightning; explosion; war; strike; embargo; labour dispute; government requirement; civil or military requirement; act of God or nature; inability to secure goods or services; act or omission of carriers or suppliers; acts or failures to act of any governmental or competent authority; or any other causes beyond its reasonable control, whether or not similar to the foregoing; provided however that the Client by reason of such cause shall not be relieved of its obligation to make any required payments that are due to the Tour Operator.

9. Insurance

It is the responsibility of the Client to ensure all travelling Passengers have valid up to date travel insurance for the duration of their stay in Ireland & the UK. The Tour Operator will not be held liable for any claims relating to lack of proper travel insurance.

10. Limitation of Liability

All documents are issued, and all arrangements covering hotel accommodation, transport, tours, transfers and all other services required by the Client, are made on the explicit understanding that the Tour Operator acts only as an Agent. The Tour Operator shall not be liable for any injury, accident, inconvenience, delay, damage or loss of whatsoever nature arising from the negligence, default or breach of contract of any person or organisation arising out of, or in any connection with any act of neglect or default or howsoever caused, either directly or indirectly by the principals or persons or their agents or servants, who shall provide such hotel accommodation, transport, tours, transfers or all other services provided

11. Complaints

The Tour Operator is concerned that all booked services are provided. In the event of any complaint concerning a service, the complaint should in the first instance be raised with the appropriate supplier/contractor at the earliest opportunity. In the event that the complaint is not resolved, the Client should call the Tour Operator’s emergency number.

A written complaint shall be made to the Tour Operator within seven days after the termination of the holiday. No complaint shall be entertained outside of seven days after the termination of the holiday. Please see Annex 1 for further details.

12. Single Rooms

The availability of single rooms is dependant on individual hotel properties and in some cases, where a large number of singles is required, it may be necessary to charge a further supplement over and above the single supplement quoted. 

13. Passenger Charges

The Tour Operator is not responsible for items of a personal nature such as laundry, room service, telephone charges, or other hotel charges such as damage to property or excessive cleaning charges due to inappropriate behaviour. All Passengers are responsible for settling any such costs incurred before checking out of each hotel.  The Tour Operator reserves the right to withhold services to the Client, should the Passengers fail to settle the outstanding amounts with the concerned supplier. Furthermore should any of the Client’s Passengers leave the country with unpaid service bills, the Tour Operator reserves the right to claim & offset these amounts from the Client on behalf of its suppliers.

14. Gratuities

Gratuities are not included in our quotes or on our coach tours, these are at the participant’s discretion. 

15. Drinks Policy

All breakfast include juices, tea and coffee.  Contracted lunches and dinners include tea and coffee but unless otherwise stated do not include mineral water, wine, beer or other alcoholic beverages.  Where wine is included with a meal it is done so on the basis of house white or red wine.

Our prices include all Irish & UK government taxes as levied as of date of this proposal. In the event that additional taxes are introduced by governing bodies or existing taxes increased, the increase will be passed on to the Client.   

17. Payments for additional Services

Payment for additional services while the group is in Ireland or The UK will only be accepted by credit card – MasterCard, Visa or American express.  Credit card transactions will be subject to an additional handling fee of 2.0% for MasterCard and Visa card transactions and 2.5% for American Express transactions.

18. Propriety Rights

The concepts, treatments and production techniques detailed in this proposal remain the exclusive property of the Tour Operator.  They may not be developed or produced by any other parties without the express written consent of the Tour Operator.  Unauthorised use of material, including, but not limited to, the solicitation of other bids, will be considered breach of propriety, under which this proposal has been developed and submitted. 

19. References

Abbey Tours (TA The Tour Operator), has been in business since 1978 over which time we have welcomed countless groups from all over the globe. We will be pleased to provide trade references should you so require.

It is the responsibility of each individual Passenger to ensure that they do not behave in such a way as to cause offence or danger to themselves or others, or which risks damage to property. Each Client shall be responsible for any injury or damage caused by a Passenger’s failure to behave in a safe and proper manner. The Tour Operator reserves the right to withhold future services to Passenger(s) & the Client shoulda Passenger’s behaviour or conduct endanger the safety or wellbeing of suppliers or other Passengers on the holiday /tour.

21. Persons with Special Needs

It is the Client’s responsibility to disclose to the Tour Operator the existence of any physical or mental condition of any Passenger that might be relevant. The Tour Operator reserves the right to decline to provide a holiday for a Passenger with special needs, where in the Tour Operators opinion, that tour would be inconsistent with those special needs.

Additionally, should an undeclared Passenger be discovered on tour. The Client is responsible for all and any costs arising to facilitate the continued successful operation of the tour.

22. Special Requests

Special requests (eg ground floor accommodation, sea-view etc) shall be communicated to the Tour Operator at the time of booking. The Tour Operator will use reasonable endeavours to fulfil such requests. The granting of these requests is the sole responsibility of the supplier. No Liability shall attach to the Tour Operator for failure to comply with a special request and such requests do not form part of the contract.

23. Alteration / Cancellation by the Tour Operator

Without prejudice to the Client’s statutory rights:

A)    The Tour Operator reserves the right to alter, change or cancel a holiday / tour.

B)    If as a consequence of a force majeure, as outlined in section 7 of this document, the Tour Operator is obliged to curtail, alter, extend or cancel a tour, the Client shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the tour.

C)    If prior to the time of departure, the Tour Operator makes an alteration to the accommodation. The Tour Operator is obliged to source alternative accommodation of equal or greater standard in a similar location.

24. Governing Law and Jurisdiction

A) GOVERNING LAW : This contract and all relationships created hereby will in all respects be governed and construed in accordance with Irish law.

B) JURISDICTION: It is irrevocably agreed that the Irish courts are to have jurisdiction to settle any disputes which may arise out of or in connection any booking You make with us or these Terms and Conditions and accordingly that any suit, action or proceedings so arising may be brought in such courts. This clause is for the exclusive benefit of Abbey Tours and nothing in this clause will limit that party’s right to take any suit, action or proceedings (“Proceedings”) against any other party or parties in any other court of competent jurisdiction, nor will the taking of Proceedings in one or more jurisdictions preclude the taking of Proceedings in any other jurisdiction, whether concurrently or not.

25. General

A)    For the avoidance of doubt, by requesting Tour Operator to confirm services in writing, you are expressly accepting the Terms and Conditions outlined above.

B)    A contract shall be binding between the parties upon the issuance of the confirmation invoice by the Tour Operator.

C)    The failure on the part of Abbey Tours in any one or more instances to insist on strict performance of one or more terms hereof or to exercise any right or remedy shall not be construed as a waiver of any future breach of any terms or the right to enforce same

D)    The Client hereby warrants and represents that it is licensed to conduct business as a travel agent and/or tour operator and maintains adequate insurance to cover its liability as an organiser of packages.

E)    The Tour Operator hereby reserves the right to withhold any monies due to the Client and apply same by way of set off of against :-

(i)             any sums due to it (or any of its Suppliers), by the Client or a Passenger at any given time; and/or

(ii)            any claims, expenses, damages and legal costs incurred by the Tour Operator in performance of its obligations herein.

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Package holidays and linked travel arrangements

Booking a package holiday, types of package holidays, what are linked travel arrangements, rules for your travel contract and your rights, cancellation rights, insolvency protection, how to make a complaint, more information.

Travel organisers must give you information about the type of holiday you are buying. Travel organisers can be a tour operator or an offline travel agency.

Your travel organiser must tell you up front if you are buying a package holiday or a linked travel arrangement – explained below. To check what type of holiday you have booked, read the information you got before you booked or call your travel organiser.

Package holidays can be ready-made or customised packages. A package holiday is sold at a total or inclusive price, must last for more than 24 hours, or include an overnight stay. It does not matter if you are asked to pay separately for different parts of the package (such as, the flight or transport), your holiday is still a ‘package holiday’.

Ready-made package holidays

Ready-made package holidays have at least two of the following included:

• Transport - like flights, a cruise, train or coach journeys
• Accommodation
• Other tourist services – for example tours, excursions, guides or tickets for concerts or theme parks

Customised packages

A customised package (sometimes called a dynamic packages) is where you choose the different parts of your holiday – therefore, it is not a ready-made holiday. You buy the customised package online through a website, or offline from a travel agent or call centre. All the parts you buy must relate to the same trip or holiday.

A customised package must include either:

• A single contract for all services
• All of the contracts are bought from a single point of sale
• All services are selected before you agree to pay
• There is a total or inclusive price

Example of protections when you have a customised package

Maria booked a flight to France directly on the website of an airline. When booking, she was offered accommodation at a hotel. She chose to book both the flight and the hotel. The airline’s website charged a total price for all travel services, so this created a customised travel package holiday.

Unfortunately, when Maria got to the hotel it was being done up and there were no rooms available. Maria has rights under package travel legislation. She can ask and get the airline to help her get accommodation at the same or a higher standard.

Linked travel arrangements (LTAs) are not considered a package holiday and different rules apply - see ‘Rules for your travel contract and your rights’ below. In fact, you have fewer rights with LTAs.

With an LTA, you buy 2 or more travel services from different companies under separate contracts but which are linked. For example, you book a flight on a website and you are then invited, through a targeted link, to book a hotel on a different website.

You make a linked travel arrangement if you:

• Book and complete buying one travel service on one website
• Are invited, through a targeted link, to ‘click through’ and to book a second service on another website
• Conclude the second contract on the second website within 24 hours of the first booking

When the second booking is made:

• You must be told you are not booking a package and, therefore, you can claim insolvency protection only (protection that will cover you if your travel organiser goes out of business)
• The second company must tell the first company that you have finished booking the second service

Example of protections when you have an LTA

Patrick books a flight to Helsinki directly with an airline (service 1). Shortly after receiving an email to confirm his flight, he gets an email with a targeted offer of a hotel in Helsinki. Patrick uses the link to book the hotel (service 2), and he does this within 24 hours after getting the email to confirm his flight booking.

Unfortunately, when in Helsinki, Patrick learns that the travel organiser for his flight has gone bankrupt. Patrick has rights under travel legislation to cover the cost of his flight home (service 1). These are covered under the airline’s insolvency protection. But, the airline will not help Patrick if he has any issue with accommodation (service 2), as this is not a package holiday.

Information you must get before you book

The travel organiser must give you all of the essential information about the holiday before you agree to the contract. You must be told about:

• The travel product you are buying (that is, whether it is a package or linked travel arrangement) and the level of insolvency protection associated with it
• Where you are going and for how long
• The costs involved for the holiday itself and payment schedule (if this applies), as well as any tax or compulsory charges
• The mode of transport – this detail includes times, dates and places of departure and return
• Where and what your accommodation is (for example, hotel, guesthouse), and how it complies with the law of the EU Member State in question
• The meal plan, if any
• Cancellation details (for example, where a minimum take up is needed for a package holiday to come into being in the first place)
• Itinerary of any excursions included such as golf outings
• Contact details of the travel organiser or, if appropriate, the insurer
• Any special or exceptional requirements, which you asked for and you and other parties to the contract have accepted
• The complaints procedure to follow if the travel organiser does not carry out their part of the contract
• Passport and any visa requirements
• Health requirements (that is, if you have to have any special vaccinations or health advice)
• Special arrangements for bringing you home (repatriation) if there are any unexpected events
• How any payments will be refunded if the travel organiser becomes bankrupt
• Whether insurance is compulsory as part of your package holiday and if so, the minimum level of cover needed

Tip: Remember that you cannot be forced to take out the travel organiser's insurance. Where insurance is optional, your travel organiser must give you information to help you to decide whether to insure or not, if they have this information.

Changes to the contract

You have the right to cancel if the travel organiser changes the contract and the following applies:

• The changes were without your agreement
• The changes significantly change any of the main characteristics of the travel service - for example, if the travel organiser changed the agreed hotel

Booking errors

If something goes wrong with the package, the travel organiser is responsible for putting things right. The travel organiser is also responsible for booking errors for packages and linked travel arrangements.

Cap (limit) on price increases

The price you pay for your trip can only increase if the contract directly allows for this. If the price increases by more than 8%, you have the right to cancel without paying a charge.

Tip: There are no price changes allowed within 20 days of the departure date.

Right to transfer your contract

You can transfer your holiday to another person once you give the travel organiser reasonable written notice (at least seven days) before the start of the package. You and the person you transfer the package holiday to are responsible for paying the balance of money due to the travel organiser. You are also responsible for any other costs the organiser has to pay to carry out the transfer.

Rights if something goes wrong while on your holiday

If something goes wrong with your holiday, the travel organiser must put the problem right. If significant parts of the holiday are not as agreed, you must be offered suitable alternative arrangements. For example, if the accommodation you agreed on and booked is no longer available, you must be offered an alternative that is of the same quality.

If the travel organiser does not provide solutions (also known as remedies) within a reasonable period, they should refund you for any necessary expenses you had to pay. You are also entitled to a price reduction or, if you prefer, to end the contract. You may be entitled to compensation for inconvenience.

Right to help if in difficulty

The travel organiser must give appropriate help if you are in difficulty. This includes:

• Giving you information about healthcare, local authorities, consular assistance (for example if you have had a serious accident)
• Helping with communications, for example helping you make long distance calls or other forms of contact so you can find other travel arrangements

Rights for linked travel arrangements

A linked travel arrangement (LTA) is not considered a travel package, and your rights are limited if travelling using these arrangements.

You are only protected if the provider of the first service goes out of business. In this case, you are entitled to your money back and the cost of bringing you home if necessary (repatriation). This is sometimes called insolvency protection .

When you make the second booking under an LTA, you must be told that:

• You are not booking a package
• Your rights are limited to claiming insolvency protection

The legal basis for your rights

The EU Directive 2015/2302 on Package Travel and Linked Travel Arrangements introduced consumer rights for additional types of travel arrangements taking into account the increasing use of internet booking. In Ireland, SI 80 of 2019 (pdf) put the EU Directive into national law and amended the previous legislation - the Package Holidays and Travel Trade Act 1995 .

You can read the European Commission's page on the Package Travel Directive .

If you want to cancel the holiday

You can cancel your booking at any time before travelling, although you should try to give reasonable notice. However, you may have to pay a cancellation fee.

You have the right to cancel your booking for free before the start of the package, in the event of unavoidable and extraordinary circumstances taking place at or near your destination which would affect your holiday, or your travel to the destination.

Examples include:

• A natural disaster like a flood or earthquake
• War or terrorism
• A serious disease

The organiser is also responsible for covering the costs of bringing you home (repatriation) and any possible extra costs.

If you want to cancel a holiday (for example, because you have tested positive for COVID-19), you are not guaranteed a refund. In this case, check the terms and conditions of your contract for information on cancellations. You can contact the travel agent to discuss the options available to you.

If the travel organiser cancels the holiday

If the travel organiser cancels the package holiday or changes a term of the contract, including the price or type of accommodation, they must give you the option of one of the following:

• A replacement holiday of the same or better quality
• A lower grade holiday, with a refund of the difference in price
• A full refund within 14 days

The travel organiser has the right to cancel the package due to factors out of their control. Examples include an act of God, or where they didn’t get the number of people they needed for the package holiday.

I accepted a refund credit note for a cancellation last year but I still cannot use it. How long do I have to use it?

Your refund credit note is valid for 2 years from the date it was issued to you. You have 2 years to book a holiday with your package travel organiser for future travel.

You can redeem the refund credit note for its value in cash 9 months from the date it was issued, once you have not used it to book an alternative holiday.

All COVID-19 refund credit notes issued by Irish package travel organisers are protected by a State guarantee.

This means that if you haven’t used your refund credit note by the end of the 2 years, you can get a full cash refund. If you have used only some of the credit note value, you can get a cash refund of the remaining balance.

The Irish Aviation Authority licenses travel agents and tour operators (‘ travel organisers ’) in Ireland.

Your travel organiser must provide a financial guarantee (also known as insolvency protection). If your travel organiser goes out of business, this guarantee covers refunds you are due and costs of bringing you home if necessary (repatriation).

Check if your travel organiser is licensed on the website of the Irish Aviation Authority .

If you need to make a complaint, read your contract to see how to do this. It will explain who you should complain to – and how (that is, in writing or another way).

Making a complaint while you are away

If you have a complaint while on your trip away, you should report the problem at once to your local holiday representative or travel organiser in the area.

The organiser must compensate you for any shortfalls in the service it provides – between what was originally promised or advertised and what was actually provided.

You should give the travel organiser the chance to put things right. The solution they suggest should be at no extra cost to you.

If you are not satisfied that the problem has been resolved, you should gather as much evidence as possible to support your case while you are away, including taking photographs or video footage (if you can).

Making a complaint when you get home

If you are not satisfied that the complaint has been dealt with properly when you return from the holiday, you must complain in writing to the travel organiser. You must do this within 28 days from the end of the holiday.

If the travel organiser does not respond within a reasonable time, you should send a second letter of complaint. If you are still not happy with your travel organiser's response, you can get advice from the Competition and Consumer Protection Commission (CCPC) .

The CCPC has specific powers to oversee the enforcement of Irish law covering package holidays and to identify legal breaches (that is, misleading advertising and or inaccurate brochures). The CCPC cannot bring proceedings on your behalf.

If the organiser refuses to offer any compensation, you can use:

• The small claims court (for travel organisers based in Ireland and claims up to €2,000)
• The European small claims procedure (for travel organisers based elsewhere in the EU/EEA and claims up to €5,000)
• Arbitration through the Travel Scheme. Arbitration is where parties agree to refer their dispute to an independent third party for resolution. You can find out more about the Travel Scheme on the website of the Chartered Institute of Arbitrators – Ireland Branch (CIArb) .
• Use out-of-court procedures such as the European Consumer Centre (ECC) Ireland (for cross-border disputes only) and Online Dispute Resolution (for national and cross-border online disputes).

You can read more about package holidays and LTA’s on the European Commission's page on the Package Travel Directive .

Irish Aviation Authority

The Times Building 11-12 D'Olier Street Dublin 2 Ireland

Further consumer information about package holidays and your rights is available from:

Competition and Consumer Protection Commission

Bloom House Railway Street Dublin 1 D01 C576

ECC Ireland

Bloom House, Railway Street, Dublin 1 D01 C576

Related documents

• Going abroad or on holidays and social welfare payments Outlines the social welfare payments that will continue to be paid if you go abroad. It also lists the payments that will not be paid if you go abroad. 917.72797
• Public holidays This gives a list of the ten public holidays and describes your entitlement to paid time off for these. 892.67206
• Your rights when you buy a financial product Find out about the rules that banks and other financial services firms must follow when you buy a financial product. 848.796

If you have a question about this topic you can contact the Citizens Information Phone Service on 0818 07 4000 (Monday to Friday, 9am to 8pm).

You can also contact your local Citizens Information Centre .

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020 8312 9514

• Why choose us

Environmental policy

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• Airport transfers
• School trips
• Corporate hire
• Private hire
• Sports travel
• European travel
• Tour operators
• Rail replacement
• Home to School
• 16-seat minibuses
• 34-seat Midi coaches
• 53-seat executive coaches
• 61-seat executive coaches
• Double decker vehicles

We’ll always find a way to make your journey with us safe, convenient, and affordable. Our large fleet is made up of modern, fuel-efficient vehicles in a number of sizes, giving us the resources and capability to successfully take on many different jobs. Whether you need an established coach company to deliver your tour, a well-organised and professional team that can transport thousands of passengers to an event, or just a lift to the airport, we’re always happy to help.

Ever since Abbey Travel was established in 1998, we’ve challenged ourselves to do everything that we can to help our customers. Aware that people often find organising group travel stressful, our experienced team will be on hand to make the process as convenient as possible by offering you their expertise and advice. If we receive an enquiry from you during our office opening times, we will respond within an hour, guaranteeing that you’ll get fast, personal, and effective communication regardless of the question or request. And, even outside of those hours, we continue to monitor our phones and emails to make sure you aren’t kept waiting.

You’ll continue to receive an excellent customer experience when you travel with us. All our vehicles are driven by knowledgeable, friendly, and presentable drivers who will welcome you and your group on board and get you to your destination quickly and comfortably. We’re clear on the benefits of coach travel as a safe, environmentally conscious, and cost-effective method of transportation – we’ll do everything we can to make sure that you finish your journey eager to book in the next one. Wherever you happen to be heading, we will make your experience as pleasant as possible and we will never let you down.

More about us

Why choose us?

Contact Abbey Travel

Call us on 020 8312 9514 or email [email protected] and we’ll find the right coach for you and your group. We’re always happy to discuss our services and to answer any questions.

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• What's New at The Abbey

Let us answer some of our most frequently asked questions.

If you have additional questions, please contact us at 800-709-1323 and we will be happy to help you.

Q: What time is check-in?

A: Check-in begins at 4 p.m.

Q: What time is check-out?

A: Check-out is at 11 a.m.

Q: Is parking free?

A: The Abbey Resort offers a complimentary valet service and free parking around the resort.

Q: Are pets allowed at the resort?

A: Pets are not allowed at The Abbey Resort except in cases of trained service animals with prior notification. Guests found with pets will be asked to check out and forfeit their deposit, and a $150-$300 cleaning charge will be applied.

Q: Do children stay free?

A: Children (16 years old and younger) stay free when occupying the parent or guardian's room.

Q: Is smoking allowed in the resort?

A: The Abbey Resort and Avani Spa is a smoke-free facility. We ask all of our guests to please refrain from smoking in the guestrooms and on the balconies. Smoking in a guestroom or on the balcony will result in a cleaning charge of $250 applied to the registered guest's account.

Q: I left something in my room. How do I contact Lost & Found?

A: We've made it easy to inquire about lost items. Just visit www.ileftmystuff.com to report your lost item and if it has been found, we'll get it back to you quickly.

Q: Is a deposit required to reserve a room?

A: Yes. A deposit in the amount of one night's stay, plus resort fee and tax will be charged upon making your reservation.

Q: How old do I need to be to reserve a room?

A: You must be at least 21 years old to make a reservation and check-in.

Q: What is your cancellation policy?

A: We have a 72-hour cancellation policy for guest rooms and suites, meaning you must cancel 72 hours in advance to avoid a cancellation fee of 1 night's room and tax. Our villas have a 7 day cancellation policy.

Q: What is the resort fee?

A: For each room booked, a Resort Fee of $20 plus tax will be added daily in addition to your room rate. This fee covers enhanced in-room features as well as many of the resort's amenities and unique activities that will enhance your stay, making your time at The Abbey Resort more than just a night in a room, but a true Lake Geneva experience. The following items are included in the resort fee:

• Two bottles of water upon arrival in your guest room
• Enhanced vanity lighting
• Guestroom recycling program
• Valet parking
• Nightly movies in Immersion Cinema
• Abbey Extras - seasonal outdoor games & activities
• Weekend bonfires with s’mores
• Access to Avani Spa’s fitness center & classes
• Bicycle and ice skate rentals (seasonal)
• Hosted family activities year-round
• Board Game Bonanza and Borrowing
• High-speed internet access
• Shuttle service with advance reservations (based on availability)
• USA Today (Mon-Fri)
• Local and toll-free calls

Please note: Resort fee inclusions are based on availability. Inclusions and fee are subject to change without notice.

Q: Do you have wi-fi?

A: Yes, we have wired & wireless internet available in the guest rooms. Access is included in your Resort Fee.

Q: Are pack n’ plays and rollaway beds available?

A: Pack N' Plays are available upon request, but no rollaways or extra beds are available.

Q: Do you have babysitting services available?

A: We do not have babysitting services available at this time.

Q: Do you have in-room movies available?

A: Yes, movies will be charged to the registered guest account.

Q: Am I able to send a fax or make copies?

A: We have a Business Center available for guest use.

Q: Do you have a gift shop?

A: Yes, our unique array of resort wear, jewelry and accessories, wine, gourmet snacks, specialty nautical gifts, candles, and children's games and toys make it an ideal spot to shop!

Q: What are your hours of operation?

A: The Waterfront is open from 11:00am-10:00pm daily.

240° West is open for Breakfast from 7:00am-11:00am and Dinner from 5:00pm-9:00pm.

Hours are subject to change. Visit our What's Going On document for up-to-date hours.

Q: Are you open for lunch?

A: The Waterfront is open for lunch every day and Café Latte offers grab-and-go food items.

Q: Do you offer gluten-free options?

A: Yes, we have special dietary options available.

Q: Are reservations required and how do I make one?

A: 240° West is the only restaurant that takes reservations. We do recommend making reservations, especially during the busy season or holidays, but they are not required. You can make your reservations online through OpenTable or call 800-709-1323 during business hours.

Q: Do either of your restaurants accommodate people with food allergies?

A: Yes. Please let your server know of any allergy and he/she can let the chef know.

Q: Do you offer kid’s menus?

A: 240° West and the Waterfront both provide kid's menus to children 12 & under.

Q: Is there a dress code?

A: While we have no formal dress code and welcome guests in whatever attire they feel most comfortable, the majority of our guests are generally dressed in "smart casual" attire for 240° West and casual for the Waterfront Restaurant. We ask that guests do not wear swimwear or robes into the restaurants.

Q: Is there live entertainment?

A: Yes, we offer entertainment every weekend. Please see our Entertainment Calendar to find out who and when our entertainers are playing.

Q: Where can I get coffee in the resort?

A: Café Latte serves Intelligentsia coffee drinks and delicious breakfast treats, plus grab-and-go food items.

Q: Does the resort offer room service?

A: Yes, room service is offered daily from 7am to 10pm. You can view our menu here .

Q: What is the nearest airport?

A: The nearest airport to The Abbey Resort is General Mitchell International Airport in Milwaukee, WI. O'Hare is about an hour and twenty minutes away.

Q: How far is Lake Geneva from The Abbey Resort?

A: The Abbey Resort is located directly on the shores of Geneva Lake making it a quick 15 minute drive from the town of Lake Geneva.

Q: How far is Fontana Beach from The Abbey?

A: Fontana Beach is a block from The Abbey Resort. We have a very limited number of passes available for our guests at the front desk. Passes are subject to availability.

Q: What is there to do at The Abbey Resort?

A: The Abbey has two outdoor pools, one family and one adult-only pool for usage during the summer season. There is an indoor pool with a children's wading pool and a jacuzzi tub. There is also an onsite arcade, Frisbee-disk golf course, bicycle rentals, scheduled bonfires, and an activity center for children. During the summer months, stop by the lakefront onsite boat rental stand and rent a boat for the day. During the winter season, our Abbey Ice Rink is open to guests, weather permitting.

Q: What is there to do in Lake Geneva?

A: Rent a boat for the day or try a stand-up paddle boarding adventure. Take a walk along the 21 miles of the Shore Path, where you'll see majestic mansions. Explore unique stores and grab a bite to eat downtown. See the home of modern astrophysics at Yerkes Observatory. Take a guided cruise tour right on the waters of Lake Geneva via Lake Geneva Cruise Line. Golf in the summer and ski in the winter. Check out our Things to Do page on the website for more ideas.

Q: When is the best time to visit?

A: We think that any time to visit the area is the best time. In the summer, you get to enjoy the warmth and water activities of the lake. In the fall, guests like to take in the cool breeze and enjoy the beautiful fall colors in the area. In the winter, many guests enjoy ice fishing, bonfires, and ice skating on our complimentary rink. In the spring, The Abbey kicks off spring break activities leaving room for lots to do during your day!

Q: We're having a fundraiser. How do I ask The Abbey Resort for a donation?

A: If you are looking for a donation for your local event, please email [email protected] with the following information:

• Your full name
• Your email address
• Your phone number
• Address for the certificate to be mailed to
• The date the certificate is needed
• Organization name
• Date of event
• Event location
• Approximate number of attendees

Donation requests must include a flier advertising your event and contact information. Please include your 501(c) (3) non-profit tax status.

Q: How soon do I need to send in my donation request?

A: Requests must be submitted via email a minimum of 45 days prior to your scheduled event.

Q: Would The Abbey be interested in sponsoring our event?

A: Please note we do not donate money - no sponsorship funds are available.

Q: Will The Abbey let me know if they will or will not be donating to my event?

A: Due to the abundance of donation requests we receive, we will only be able to contact you if you were chosen as a recipient.

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Personal Terms of Business

Abbey Insurance Brokers Limited trading as AbbeyAutoline, Chillidrive, Bond Lovis Insurance Brokers is a company registered in Northern Ireland under company registration number NI053754. Our registered office is 10 Governors Place, Carrickfergus, County Antrim, BT38 7BN. We are a wholly owned subsidiary of Prestige Insurance Holdings Limited who are ultimately owned by PIHL Holdings Limited. We are authorised and regulated by the Financial Conduct Authority, our Firm Reference Number is 434752. You can confirm this on the Financial Services Register at www.fca. org.uk or by contacting them on 0800 111 6768.

We are an insurance intermediary who act honestly, fairly and professionally in accordance with your best interest. We act on your behalf at all times except for the collection and refund of premiums when we act as agent of the Insurer. Our services include assessing your demands and needs and offering advice on the appropriate insurance, arranging and managing cover with the Insurers, and making mid-term adjustments to your Insurance. Where appropriate we may offer you carefully selected products and services connected with your insurance, these are sold separately and are non-compulsory.

For Motor and Home insurance products after we have assessed your demands and needs, we make a personal recommendation from our panel of insurers using a fair & personal analysis of the market. The following products are chosen from carefully selected single insurers: Breakdown & Home Emergency with AXA Assistance; Excess Protection & Legal Expenses with Arc Legal Assistance; Key Cover with KeyCare; and GAP with Jackson Lee.

When we arrange or renew your Insurance we will usually be paid commission based on a percentage of the premium by the Insurer. We will also charge you a fee for arranging your Insurance and for making other changes or adjustments. If you choose to pay your premium by using premium finance arrangement we will be paid commission by the finance provider based on a percentage of the loan taken for arranging and administering this. Further details on our fees and remuneration are noted below.

At all times you must take reasonable care to answer all questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, treated as if it never existed, or your claim rejected or not fully paid. For commercial clients including Taxi your Insurer may also require that you make a fair presentation of the risk to us (in line with the Insurance Act 2015). If you are unsure if any information may be relevant or whether your policy is commercial, please speak to us.

It is important that you read all insurance documents issued to you and ensure that the information shown is correct, that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy. If any information appears to be incorrect or you have any queries about the cover or terms that apply you should contact us at the earliest opportunity.

You must inform us immediately of any changes which may affect the services provided by us or the cover provided by your policy.

Fees and Remuneration

We apply an administration charge of up to £30 for arranging cover at new business and renewal for all products except for Classic Car to which a charge of up to £60 applies. We also apply an administration charge of up to £30 for (but not limited to) mid-term changes, duplicate/replacement documents, confirmation of driving experience, missed or late payments, amendments to existing instalments and direct debits, administration of refunds and issuing cheques. Cancellation refunds will have a charge of £50.00 deducted. Telematics policies are subject to additional administration and data handling fees that will be made known to you during your application. Any renewal fee(s) will be shown on your renewal notice and any fee(s) applied in respect of new business will be advised at quotation stage. If paying by Direct Debit please refer to your credit agreement for conditions and charges. For each transaction we conduct we will issue you with a receipt showing the amount of any monies paid.

If we cancel a policy due to non-payment, all monies paid up to cancellation will be forfeited. We reserve the right to recover any discounts allowed during the term of your policy after a mid-term adjustment or cancellation and offset such discounts against any refund due.

We offer a wide range of payment options including cash, cheque, credit/debit card and various instalment options. We will give you full information about our payment options when we discuss your insurance with you in detail. Your policy may be cancelled if you fail to keep up payments on any instalment plan or finance arrangement. If you choose to pay for your insurance by Direct Debit under a premium finance arrangement you will pay more than if you paid the premium in full as interest is charged.

Cancellation Rights

Consumers have the right to cancel without penalty within the first 14 days. This ‘cooling off’ period runs from the date your policy starts or you receive your policy documents, whichever is later. This right only exists where the duration of cover is greater than 30 days. If you cancel within this period you will only be charged for services received up to the date of cancellation, including any admin costs involved. If you wish to cancel, please notify us immediately by telephone, email or in writing. You may also cancel your policy at any time during the contract term by emailing or writing to us (enclosing your current Certificate of Insurance for Motor policies), however, if after the ‘cooling off’ period, you may incur a higher charge. After this 14 day period, Legal Expenses, Breakdown, Home Emergency, Excess Protect, Replacement Car, KeyCare and GAP premiums are non-refundable.

For commercial clients including Taxi, we will advise you of any cancellation rights and any conditions for exercising these rights prior to the policy being arranged.

If you have cause to complain we would ask that you either speak to a member of our staff or write to us at Customer Complaints, 10 Governors Place, Carrickfergus, Co. Antrim BT38 7BN. We will aim to resolve your complaint as quickly and informally as possible. Full written details of our internal complaint handling process are available upon request.

If you are not satisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, without prejudice to your right to take legal proceedings, at Exchange Tower, London, E14 9SR. Tel: 0800 023 4567. www.financial-ombudsman.org.uk .

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS and you may be entitled to compensation from this scheme should we be unable to meet our liabilities.

Handling Client & Insurer Money

We hold monies collected for onward transmission to insurers, together with return premiums and credits due to clients from insurers, either on your behalf or on behalf of your Insurer as their agent in a non-statutory trust client bank account held in accordance with FCA rules. The Deed of Trust permits us to use the account to make advances of credit to our clients in order to fund their premiums, subject to strict conditions. For the purpose of some transactions, client money may pass through other authorised intermediaries before the insurer receives it. Where we collect or hold money as agent of the insurer we may also hold that money in the same bank account as monies held on behalf of clients. Any interest earned on monies held in such account(s) will be retained by us, except in cases where interest on individual client’s monies exceeds £20. In such cases we will seek your consent to retain such interest. In dealing with us you are giving your consent to us handling your money in this way.

We will issue all documents to the email address you provide us with unless otherwise instructed. If we have supplied documents by email you can request paper copy free of charge. We may withhold certain documents (such as your insurance certificate or proof of NCB) until all payments due under the policy have been made (including any monies owed after cancellation). Any agreed credit facilities will be subject to a written agreement, which will include authority for us to retain your documents until all payments have been received. By placing business with us, you agree that delivery of any certificate(s) of insurance to us shall constitute delivery to you in accordance with statute law. All communication and documentation provided in connection with your policy will be in English. This agreement shall be governed by and construed in accordance with the laws of Northern Ireland.

Privacy Notice and Data Protection

Our Data Protection policy is available on our website www.abbeyautoline.co.uk/privacy-policy/ or in writing on request. This will explain how we may use and share any personal data that we obtain as well as explain your rights. You can find more details about data protection from the Information Commissioner’s Office at www.ico.org.uk .

Auto-Renewal

If you arrange to pay for your policy by Direct Debit under a premium finance arrangement you will be opted into our auto-renewal process. This means that your policy and any add-ons you have chosen to purchase will be automatically renewed on the stated renewal date. We will send you a renewal notice in good time prior to your renewal with details of the new premium and terms offered by your Insurer. You may opt out of this facility at any time, free of charge, by contacting us by phone on 08000 66 55 44, via the Contact Us section of our website or in writing to Customer Services, 10 Governors Place, Carrickfergus, County Antrim, BT38 7BN.

Help and Support

As your Broker we will seek to offer you the highest standard of service throughout your time with us, but we understand that sometimes our customers can face additional challenges or feel vulnerable due to bereavement, health issues, changing personal circumstances or other life events and that means a little extra help might be required. Should you ever feel that extra support or additional guidance may be required, please

Need to speak with us? 08000 66 55 44

Ultimate guide to canceling a flight and getting a refund with major US airlines

Editor's Note

Most airlines now have favorable policies if you need to cancel your flight, especially if you booked using points or miles. If you book the right fare with an airline that has friendly cancellation policies, you may not be out hundreds of dollars — or be on the hook for astronomical fees — should your travel plans change.

However, with many different airlines and varying policies, it can be overwhelming to figure out each carrier's rules. To make it easier, we put together this guide about the cancellation and refund policies for the major U.S. airlines.

Can I cancel a flight and get a refund?

These days, all airlines allow you to cancel a flight, and most make it extremely easy to do so. You can usually cancel a flight online, and many carriers let you get a refund in some capacity.

For the most part, if you book a nonrefundable fare — the most common fare type — you'll receive a credit or voucher for a future flight. However, you'll find that some airlines charge a fee to cancel, and they might base the fee on how far in advance you cancel.

For example, Southwest Airlines has one of the most generous cancellation policies, regardless of the fare type. As long as you cancel at least 10 minutes before your flight's scheduled departure time, there is no fee to cancel your reservation, whether it is a paid fare or one booked on points. While you'll end up with a travel credit for the amount paid if you cancel a paid fare, Southwest won't deduct any fees from that voucher. Also, if you booked using Southwest points, the airline will immediately return them to your account with no fees.

Delta Air Lines, American Airlines and JetBlue Airways also have favorable cancellation policies — as long as you didn't book their least expensive basic economy fare .

On the other hand, Frontier Airlines will charge you a $75 fee when canceling a reservation booked on miles. Canceling a paid reservation will cost you even more.

Perhaps the least favorable airline is Allegiant Air , which requires you to cancel seven or more days in advance and charges a cancellation fee per segment (not round-trip).

So, when you wonder if you can cancel a flight and get a refund, the answer depends on many factors, including the airline, the fare type and how far in advance you cancel.

How to cancel a flight with major airlines

Many airlines allow you to cancel a flight without hefty fees. Since every airline operates slightly differently, we've compiled the policies for each major airline and the associated fees so you can figure out how to cancel a flight. This information is for a regular passenger (not one with status) on a standard reservation.

If you booked under special circumstances, we've linked to our full guide for each respective airline, which goes into more detail about each one's policy. These guides also include the policies for changing a flight instead of fully canceling.

Alaska Airlines' cancellation policy

Canceling a paid Alaska Airlines reservation

Alaska allows you to cancel all reservations within 24 hours of booking — for travel starting more than 24 hours from the time of purchase.

After the 24-hour mark, there are no cancellation fees, and all fare types are now eligible for some sort of credit. For Main and First Class fares, you'll receive the full amount paid as a certificate to use toward a future flight. For flights purchased on or after July 19, 2023, even Saver fares are eligible for a credit. However, you'll only receive a 50% credit of the ticket value, and the flight must be canceled at least 14 days prior to departure of the first flight on the ticket. (For flights purchased prior to this date, Saver fares will not receive any credit if canceled in advance.)

All certificates received when canceling a flight are valid for 12 months from the issue date of your original ticket or 30 days from the date of cancellation — whichever is greater.

The only way to receive a full refund is by purchasing a fully refundable fare during the booking process.

Canceling an Alaska reservation booked with miles

Passengers can cancel an award reservation by calling Alaska's reservation center. The airline will deposit the miles back into your account once you cancel your award flight, and you'll receive a refund for any taxes paid.

Allegiant Air's cancellation policy

Canceling a paid Allegiant reservation

Allegiant has one of the more strict policies when canceling a flight: You must cancel seven days before departure and will still have to pay a fee. Typically, the fee is $75 per segment (not for the entire reservation), but for a while now, Allegiant has reduced the fee to $25 per segment. When canceling, you'll receive a voucher for the amount paid (minus the total cancellation fee), valid for up to one year from the original booking date.

When canceling a flight within seven days, the airline won't issue a credit, and you'll lose the entire ticket value.

Canceling an Allegiant reservation booked with miles

Allegiant offers a unique policy regarding canceling an award booked with miles. You'll be charged the same fee per segment, and the flight must be canceled at least seven days in advance. The points redeemed will not be redeposited back into your account; you'll instead receive a voucher for the value of the ticket.

Related: How to change or cancel an Allegiant Air flight

American Airlines' cancellation policy

Canceling a paid American reservation

You can now cancel all American reservations, except American's basic economy fares, without a fee. However, some flights originating outside North and South America have slightly different policies.

With basic economy fares, you'll be charged a $99 fee, which is taken out of the value of your ticket. This policy only applies to AAdvantage members for flights within the 50 states.

When canceling a reservation, AAdvantage members will receive a trip credit that expires one year from the date of issue of the original ticket. For trip credits issued on or after March 11, 2024, nonmembers, unfortunately, only have six months to use the credit. But since membership is free, this is a solid reason to enroll in the AAdvantage program.

Canceling an American reservation booked with miles

American allows you to cancel award flights for free. There are no redeposit fees, and your miles will immediately return to your account. Since you can't book a basic economy fare with miles, there's no need to worry about this more restrictive fare type. However, from personal experience, you'll want to make sure that the taxes and fees paid are refunded back to the form of payment (such as a credit card) and do not get issued as a trip credit.

Related: How to change or cancel an American Airlines flight

Delta Air Lines' cancellation policy

Canceling a paid Delta reservation

Most Delta fare types for flights originating in the U.S. and Canada (except Delta basic economy tickets) will allow you to cancel your flight without a fee. Flights originating outside of these two destinations carry different rules and up to $400 in fees.

When canceling a basic economy fare for travel originating in the U.S. or Canada for travel to the Caribbean, Central America or Mexico, the fee is $99. For all other routes, the cancellation fee is twice the amount, at $199. Unfortunately, basic economy flights originating in Mexico cannot be canceled.

Canceling a nonrefundable fare will result in an e-credit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you'll get the amount paid refunded back to your original form of payment. Currently, e-credits expire a year from the original ticketing date; that is just the book by date, and you don't have to actually travel by the expiration date.

Canceling a Delta reservation booked with miles

Similar to a paid reservation, as long as you book a fare type other than basic economy, you can cancel your flight, and Delta will redeposit the miles back into your account with no fee. Additionally, Delta will refund any taxes and fees to the original form of payment.

For reservations booked as basic economy (for domestic travel within the U.S. and Canada), you can still cancel your flight. However, Delta will deduct between 9,900 and 19,900 miles from the amount it redeposits into your account when you cancel.

Related: How to change or cancel a Delta Air Lines flight

Frontier Airlines' cancellation policy

Canceling a paid Frontier reservation

Frontier Airlines is unfortunately no longer as customer-friendly as it used to be. If you cancel your flight, you'll be charged a $99 fee per direction. When cancelling a flight, you'll receive a credit for the price paid minus the cancellation fee, and you'll need to use this credit within 90 days of receiving it. Again, this is a "book by" date, and you can travel post the expiration date.

One way around the fee is by changing your flight instead of canceling. This only comes in handy if you know of another Frontier flight you're looking to book. This is because there's no change fee when making a change on a Frontier reservation 60 days or more before your flight. However, within the 60-day window, you'll be charged a fee (per direction): $49 for flights 59 to seven days prior to departure and $99 for flights six days or less prior to departure.

Canceling a Frontier reservation booked with miles

Unlike many other airlines, Frontier charges a cancellation fee even if you booked with miles. Regardless of how far in advance you cancel, you'll need to pay a $75 redeposit fee.

Related: How to change or cancel a Frontier Airlines flight

Hawaiian Airlines' cancellation policy

Canceling a paid Hawaiian reservation

Similar to most other airlines, you can cancel a Hawaiian Airlines flight within 24 hours of booking for a full refund — as long as the flight was booked at least seven days in advance.

After 24 hours have lapsed, you can cancel main cabin, first-class and business-class fares on Hawaiian without a fee — but there's a catch. While you'll receive a flight credit for the amount paid, you'll lose any remaining value associated with your credit when you book a new flight if the new flight is less expensive than the previous flight. Main cabin basic fares can be canceled, but you will not receive any credit back.

Additionally, fully refundable fares are slightly deceiving. To receive the refund back to your original form of payment, Hawaiian charges a $25 to $100 fee — depending on the route. You can always avoid this fee by taking a travel credit instead, but it negates the concept of purchasing a refundable fare.

Credits received from canceling a flight can be booked up to one year from the date the credit is issued.

Canceling a Hawaiian reservation booked with miles

For tickets purchased with HawaiianMiles, there's no fee to cancel and redeposit your miles.

Related: How to change or cancel a Hawaiian Airlines flight

JetBlue Airways' cancellation policy

Canceling a paid JetBlue reservation

For all fare types, except for Blue Basic fares, there's no fee to cancel your reservation before departure.

For all nonrefundable fares, you'll receive the entire amount paid back as a JetBlue Travel Bank credit, which expires 12 months from the original booking date. These credits are nontransferable, but you can use a credit to book for another passenger from within your JetBlue account.

For Blue Basic fares, the cancellation fee is either $100 or $200, depending on the route. For routes in North America, Central America and the Caribbean, the fee is $100 per person. For all other routes, the fee is $200 per person. You'll still receive a travel credit (minus the fee) for these reservations.

Canceling a JetBlue reservation booked with miles

You can cancel any JetBlue flight booked with points without a fee. When canceling, the points redeemed will go back into your account. However, the taxes and fees paid will go into your JetBlue Travel Bank credit — not back to your original form of payment (which is the policy for most other airlines). Again, the credits received expire 12 months from the original booking date.

Related: How to change or cancel a JetBlue flight

Southwest Airlines' cancellation policy

Canceling a paid Southwest reservation

Southwest is one of the best airlines if you need to cancel your flight. You can cancel a Southwest flight for free if you do so at least 10 minutes before departure.

For Wanna Get Away and Wanna Get Away Plus fares — the two least expensive fare types — you'll receive a credit for the amount paid. For Wanna Get Away fares, the credit isn't transferable, and only the original passenger can use the credit. If you booked a Wanna Get Away Plus fare, any individual can use the credit.

Anytime and Business Select fares, however, are fully refundable. If you need to cancel one of these fares, you'll receive a full refund for the amount paid back to your original form of payment.

Canceling a Southwest reservation booked with miles

Similar to a paid reservation, when you cancel a flight booked with miles at least 10 minutes before departure, Southwest will return the points to the account used to book the award without charging any fees. The taxes and fees paid for the award will return to the original payment form.

Related: How to change or cancel a Southwest Airlines flight

Spirit Airlines' cancellation policy

Canceling a paid Spirit reservation

Spirit allows you to cancel a flight but charges a fee based on when you cancel the flight. If you cancel, you'll receive a credit for the amount paid minus the fee. However, the credit isn't transferable and expires 90 days from when you receive it.

Here's what you can expect to pay in fees when you cancel a paid Spirit reservation:

Canceling a Spirit reservation booked with miles

When canceling a Spirit flight you reserved with miles, the same cancellation policy applies as if it were a paid reservation. Spirit will charge you a $69-$119 fee to redeposit your miles if you cancel within 59 days of your flight. It won't charge a fee if you cancel 60 days or more before your flight.

Related: How to change or cancel a Spirit Airlines flight

United Airlines' cancellation policy

Canceling a paid United reservation

For almost all United flights, except those booked in basic economy, you can cancel for free if you are traveling within the U.S. (including Alaska and Hawaii), Canada, Mexico or on an international flight that originates in the U.S. For United basic economy tickets, if your plans change, you'll ultimately lose the value of the ticket entirely.

Unless you book a refundable fare (or a basic economy fare), you'll receive a flight credit for the value of the price paid when you cancel. These credits expire one year from the date the credit was issued.

Canceling a United reservation booked with miles

United no longer charges fees for canceling award flights; your miles will be redeposited after you cancel your flights. However, United charges a $125 fee, regardless of status, for redepositing miles if you're a no-show to your award flight.

Related: How to change or cancel a United Airlines flight

Can you cancel plane tickets?

Many people book flights a year in advance and hope their vacation plans stay intact. However, plans can change. Fortunately, many airlines offer more friendly cancellation policies than we once saw, so you don't have to wonder whether you can cancel a plane ticket.

Whether you book with miles or as a paid reservation, you can always cancel a plane ticket, but the refund policy varies from one airline to the next. You must be comfortable with how you'll receive your money or miles back. For the most part, you'll receive the money back as a credit and the miles back into your account. For lower-cost airlines, though, there's typically an associated fee.

Related: Complete guide to changing and canceling award tickets

Can you refund plane tickets?

Whether you can get a refund for plane tickets depends on the fare type purchased and what you are looking for in terms of a refund. No airline offers full refunds back to the form of payment for every ticket purchased. Instead, you must purchase a more flexible fare type or a refundable ticket if you want this privilege.

While not all airlines offer refundable fare options, some airlines allow you to purchase an add-on to your ticket. This add-on may make your reservation fully refundable if you need to cancel.

For example, Frontier offers "The Works" package , where one of the benefits is that your fare is fully refundable.

Some airlines do not allow refunds on their most basic fare types. For instance, if you purchase a basic economy fare on United, you can't get a refund on a plane ticket. If your plans change and you must cancel, you'll lose your entire ticket value.

Related: Why you should wait to change or cancel your flight if you want your money back

Bottom line

Before purchasing your next plane ticket, it's smart to be well-versed in the airline's policy. You always hope that your intended travel plans go off without a hitch. However, life happens, and there are times when you might need to cancel a flight.

If you're not confident of your plans when booking your flight, booking with a more favorable airline or purchasing a fare class with more flexibility may be your best bet.

Related reading:

• Key travel tips you need to know — whether you're a beginner or expert traveler
• The best travel credit cards
• Where to go in 2024: The 16 best places to travel
• 6 real-life strategies you can use when your flight is canceled or delayed
• 8 of the best credit cards for general travel purchases
• 13 must-have items the TPG team can't travel without

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Cancellations & Refund Policy

The Excursion Deposit is non-refundable (unless your Application for Enrollment is not accepted or the Tour does not proceed).

Cancellations made with more than 90 days written notice prior to departure – Full Refund minus a $600 cancellation fee

Cancellations received more than 45 days and less than 90 days written notice prior to departure – Refund of 50% of Tour Price

Cancellations received with 45 days or less written notice prior to departure, or after ticket issue – Nil Refund

Cancellations received after Departure – Nil Refund

Written notification of cancellation should be sent by email to [email protected]

With respect to cancellation of confirmed tours in the event of perceived threats, heightened risks, natural calamities and the like, claims for refunds may be made through travel insurance.  Insurance generally covers refunds in these circumstances if the New Zealand / Australia government issues a “do not travel” and flights are banned etc. IF it is a discretionary decision to cancel however, insurance does NOT cover refunds.

However, ABBEY has agreed favourable payment / settlement terms with most of its suppliers. This means that Abbey can refund some of the tour moneys paid.  This obviously depends on the time to departure. For example, airfare balances are due usually 6 – 8 weeks prior to departure and then we would request refunds from the airline etc.

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UponArriving

The 24 Hour Airline Cancellation Rule Explained (w/Exceptions) [2022]

In the US, airlines abide by something known as the “24 hour rule” which states that within 24 hours of your purchase you are free to cancel your airline ticket free of charge so long as you booked it beyond seven days of departure.

Sounds simple and straightforward, right?

Well, the rule is not quite as simple as you may think because there are exceptions and airlines have adopted their own versions of this rule. In this article, we will take a detailed look at the rules and how different US airlines have chosen to implement their 24 hour cancellation policies.

Table of Contents

What exactly is the 24 hour airline cancellation rule?

The 24 hour airline cancellation rule means that you can receive a full refund if you cancel your flight within 24 hours of booking when flying on airlines operating to, from, and within the U.S.

However, you also need to abide by additional rules that may require you to cancel a certain amount of time prior to departure.

You also need to be mindful of exceptions to this rule which can cause you to forfeit your ability to rely on the 24 hour cancellation rule such as when you make changes to your flight, make a group booking, etc.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

DOT’s version of the 24 hour cancellation rule

The DOT requires “carriers to hold a reservation at the quoted fare for 24 hours without payment OR allow a reservation to be cancelled within 24 hours without penalty.” The airlines do not have to offer both options.

This is a federal rule mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” ( 14 CFR 259.5(b)(4) ) and applies to all airlines operating to, from, and within the U.S.

The seven day limitation

The rule requires reservations to be made seven days or more prior to the flight’s scheduled departure time .

As you will see below, airlines can choose to be more customer friendly and allow you to take advantage of the 24 hour rule within seven days of departure. Some do and some don’t.

Airlines must publish this rule

Each U.S. and foreign air carrier that has a website marketed to U.S. consumers must post its commitment to the 24-hour rule on its website in an easily accessible format.

Airlines are required to mention the 24 hour rule in various spots on the website. It should not be difficult to find the stated policy in the FAQ related to cancellation, cancellation terms and conditions, etc.

If you do not see this policy displayed during check-out it could mean the airline is failing to comply or your booking may not be subject to this protection.

Failure to refund is a big deal

The failure to notify consumers of the 24-hour reservation requirement or to offer a passenger a full refund in the original form of payment is considered an unfair and deceptive trade practice in violation of 49 U.S.C. § 41712.

If an airline refuses to refund your ticket within 24 hours this is a major violation. However, you always need to double check that they are not abiding by some type of disclosed exception (and I will talk about some of those below).

If you need to file a complaint, you can do that here .

Check out: Can TSA Check Your Phone & Electronic Devices?

Airlines’ version of the 24 hour cancellation rule

Airlines are allowed to essentially modify the 24 hour cancellation rule as long as they do not provide for limitations that are more restrictive than what the DOT allows.

For example, an airline could not state that you have to cancel outside of 10 days prior to departure to trigger the rule.

Below, I’ll outline a few major factors to look at whenever you are reviewing an airline’s 24 hour cancellation policy.

Applies to all classes

The 24 hour cancellation rule applies to every type of class including first class, business class, premium economy, economy, and basic economy.

The seven day requirement

Some airlines will allow you to take full advantage of the 24 hour rule even when you make a booking inside of seven days prior to departure. Those airlines include Alaska, American, Delta, and others as you will see below.

One thing that you cannot do is rely on the 24 hour rule if the flight has already departed. So if you book a flight that departs in six hours and then you “cancel” it 12 hours after booking, that is not going to work.

Calculating “24 hours”

Every airline does not necessarily calculate 24 hours the same.

For some airlines, they calculate 24 hours based on the exact time from your purchase. So if you purchased a ticket at 5 PM one day you will have until 5 PM the next day to cancel for free.

However, some airlines are a little bit more liberal and basically give you the date of your purchase plus the full day the next day.

So for example if you purchased a ticket at 3 AM, you would have that entire rest of that day plus the full next day of 24 hours to make your cancellation.

I would always assume that they are utilizing a 24 hour clock to determine your cancellation deadline but it would not hurt to clarify how the airline will calculate the time when you go to book.

Sometimes you are not issued a ticket at the time of booking. In fact, I’ve had times where my ticket does not arrive until many hours later. You may want to clarify if the clock begins when you book or when you receive your ticket.

Related: What Time Does the Airport Open? What 24 Hours Really Means

Some airlines will not provide you with a full refund within 24 hours if you initially make a change to your itinerary and then later cancel it. So not only do changes not reset the 24 hours but they can end the 24 hour period prematurely!

(Where refunds are not given, you will likely be given travel funds.)

For this reason, sometimes you may want to consider just canceling an itinerary altogether instead of making a change if you are still a little bit on the fence about the flight.

This may be the easiest way to take advantage of a price drop because some airlines may push back on changing your flight to the lower fare or limit you to only one change.

Note: you may not be able to make free changes to the cheapest type of airfares such as basic economy or saver fares.

When receiving your refund you can usually choose to receive your payment back on your method of payment or to receive a flight credit.

The default option set by the airlines should be to get your money back in your same form of payment. If for some reason the airline refuses to do that, that is a DOT violation.

Keep in mind that some of these refunds may take several days to be processed so part of your credit limit might be tied up for up to a week or two. (For some reason these cancellations can be notoriously slow to process.)

Utilizing holds

If you utilize a hold, you may be forfeiting your ability to later rely on the 24 hour rule.

That is to say that after the hold is over and you purchase the ticket, you cannot cancel it for free after 24 hours since you have effectively already utilized that perk.

Not every airline follows this policy but it is something to be on the lookout for.

Also, you may not be refunded the fees that you had to pay for the hold.

Group bookings

Sometimes whenever you book as a group you can take advantage of cheaper fares and so a lot of large groups like to book together. However, group bookings often do NOT get to take advantage of the 24 hour rule.

Award tickets

Usually, the same 24 hour cancellation policy used by an airline for revenue tickets applies to awards tickets. However, it never hurts to verify this.

Online travel agencies

If you look at the terms and conditions for airlines, you may see restrictions on where you can purchase your tickets in order to take advantage of the 24 hour rule. These potentially exclude online travel agencies like Expedia.

For example, Delta states:

“Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.”

Other airlines state similar terms.

With that said, some online travel agencies may have flexible 24 hour cancellation policies.

A good example of this is Priceline .

They calculate 24 hours by giving you the rest of the booking day plus until 11:29 PM ET the next day.

What’s more, in the past they only factored in business days for their calculation. This has allowed people to get something like up to 96 hours of free hold time before the 24-hour cancellation deadline kicks in!

Major US airline 24 hour cancellation policies

Below, we have highlighted some of the key terms related to the 24 hour cancellation policies for the major US airlines.

Alaska Airlines

Alaska Airlines does not allow for truly last minute use of the 24 hour rule but they do offer a nice middle ground. As long as you book 24 hours before departure, you can utilize the 24 hour cancellation rule.

They state:

“The 24-hour cancellation policy only applies to tickets booked for travel starting more than 24 hours from the time of purchase. For tickets purchased within 24 hours of departure time, our standard change and cancellation policy applies immediately after ticketing.”

Link to Alaska Airlines policy

American Airlines

American Airlines is another airline that offers a middle ground because you have to book at least two days prior to departure to invoke the 24 hour cancellation rule.

“You have up to 24 hours from the time you first buy your ticket for a refund if you booked at least 2 days prior to departure.”

Link to American Airlines policy

Delta Airlines is another airline that allows for flexible use of the 24 hour rule because you can cancel so close to departure.

They also have a very liberal way of calculating 24 hours since the deadline is set for midnight the day after the ticket is purchased or midnight of the departure date of the first flight.

“Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight.”

For these reasons, Delta probably has the best 24 hour cancellation rule out of any major US airline.

Link to Delta policy

“All bookings are refundable within 24 hrs of booking for flights over 7 days from departure.”

Link to Frontier policy

Hawaiian Airlines

“Tickets may be cancelled 7 or more days prior to departure without penalty if requested within 24 hours of purchase.”

Link to Hawaiian Airlines policy

JetBlue appears to follow the DOT seven day window. Also, if you make a change you could be killing your chances of getting a cash refund within 24 hours.

“If your travel was booked seven days or more prior to the scheduled departure date, you have 24 hours from the time the booking was made to cancel your reservation without being charged a cancellation fee.

The entire booking must be cancelled to qualify (not applicable for JetBlue Vacations reservations). 

Bookings that have been changed are not eligible for a refund to the original form of payment and may be subject to a per-person cancellation fee depending on the fare booked, regardless of being within 24 hours of the original booking.”

Link to JetBlue policy

Southwest Airlines

Southwest Airlines does not explicitly mention how they apply the 24 hour rule to the seven day window.

However, I confirmed with a representative from Southwest that you can utilize the 24 hour cancellation rule up to 10 minutes prior to departure.

But note that if you make changes to the original reservation you could be losing the ability to receive a full refund within 24 hours.

“Yes, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit to buy a future flight. […] Note that this is true only if you don’t make any changes to the original reservation .”

Link to Southwest Airlines policy

With Spirit, you will be charged a fee if you attempt to cancel a booking within seven days of departure, even if you are canceling within 24 hours of booking.

“If a Guest cancels a reservation within 24 hours or less from booking, for a flight that is seven or more days away, they are eligible for a full refund in the original form of payment.”

Here are the current change and cancellation charges:

Link to Spirit policy

United Airlines

On paper, United abides by the seven day DOT rule and states the 24 hour cancellation applies “if you made your purchase one week or more before the flight was scheduled to depart.”

However, in practice United has not always applied the seven day restriction.

United also has a number of additional restrictions you can find below:

• Applies to tickets booked at united.com, United City Ticket Offices, airport ticket counters or with the United Customer Contact Center.
• The 24-hour timeframe begins at the time you book and ticket your reservation.
• Requests for refunds will be credited back in the original form of payment, except for purchases made with a United Gift Certificate, which will be credited back in the form of electronic travel certificates.
• Group tickets are subject to the terms of the group contract.
• Tickets purchased using e-certificates are excluded.
• Reservations that are being held but have not yet been purchased are excluded.
• Any FareLock ®  fees paid to hold a reservation will not be refunded.
• Tickets paid for with Money + Miles cannot be changed within the 24-hour flexible booking period – the MileagePlus member must cancel the itinerary and make a new booking.

In some cases you might be able to select Pay in person-> Airport Ticket Office which will hold your flight until midnight CT the following day. That can be an easy way to take advantage of up to 48 hours of hold time. At any point you could always select to pay for your ticket online via credit card. Just know this option will not be available for every flight.

Link to United Airlines policy

In theory, the 24 hour cancellation rule is very straightforward. You cancel within 24 hours of your booking and you get all of your money back.

But in practice, not every airline abide by the same policy. Some are more liberal allowing you to utilize the 24 hour cancellation rule within seven days of departure while others don’t. Some calculate the 24 hour window longer than others. And some penalize you for making changes within that window.

So my advice is to always clarify how the 24 hour cancellation rule will work with the given airline you are trying to fly with. Hopefully, the information above will help guide you in the process!

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

One comment

Just for your information. The Icelandic Company Fly Play doesn’t honor the 24 hours rule, even accomplishing other conditions, when reservations are not made in USD. The only exception is if passenger not user of USD give a proof of being an American Citizen to Customer Service of Fly Play. So, if you are not using USD in your reservations for flights to or from US and you are not a US citizen you will not receive a full refund (only taxes). There are two different references to 24 hour rule in its website. In one page, as part of Customer Service Plan, it is not conditioned. In other page, it imposes as condition the US of US Dollars. Therefore, as European passenger, user of Euros, my request of refund was rejected. I would appreciate very much your comments about this practice because I thought it was a right for all passengers in flights going to or departing from US.

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